Great experience from beginning to end. The guys there really took care of me. The car I wanted wasn’t at their store so they took me to the one where it was and brought the vehicle back so we can take it home. They went above and beyond to make the process so easy.

Called in with a problem on my new Ram 1600 with the parking sensors , guy came out said they couldn’t look at it and walked away. The whole place is a joke rather travel down i10 and give my business to someone who appreciates it.

Great!

Quick and great customer service.

Maybe this review won’t change nothing but Should great writing this to share my poor experience , I took my car there for a very weird feeling about my truck and they change my transmission, cover valve & more ( car had less then 3k on it , I have 24k and nothing change on the car still doing the same thing and the ONLY ANSWER i have from them is , they can’t do more ..... again this may don’t change nothing but if your are thinking to buy a Dodge Ram Please look other brands give you more support . I am not telling every single car should runs perfect I am very disappointed with the way how they are with the costumers Regards

I set an appointment for 730am. Waited 2 HOURS for an oil change. When I asked why it took so long, the response was "we were very backed up." What was the point of setting the appointment if people that came in after me, left before me??

Maybe this review won’t change nothing but Should great writing this to share my poor experience , I took my car there for a very weird feeling about my truck and they change my transmission, cover valve & more ( car had less then 3k on it , I have 24k and nothing change on the car still doing the same thing and the ONLY ANSWER i have from them is , they can’t do more ..... again this may don’t change nothing but if your are thinking to buy a Dodge Ram Please look other brands give you more support . I am not telling every single car should runs perfect I am very disappointed with the way how they are with the costumers Regards

Good people.

Got right to the point. No bickering back and forth.

Purchasing my vehicle I was very happy but the service department is the most horrible service you will receive! Showed up go get an oil change & was told there was a 2 hr wait I could schedule online & I wouldn’t have to wait... so I took the advice scheduled online a week later showed up at 8:45 for a 9am apt and was called at 10am by the dealership and asked if I made my appointment....well long story & a lot of anger later I found out that just b/c u have an appt and they check you in that it could be hours for them to get to your vehicle... I did state in my appt scheduling I wanted my Jeep calibrated for my bigger tires told to come back at 11 to pick it up... said they could do it, told at 11 they hadn’t even started on the oil change or the calibration, called at 11:30 and said they couldn’t do the calibration so I went back still had to wait another 30 min for the oil change & demanded answers to why they can’t calibrate it when MOPAR clearly said yes they can.... service Mgr told the guy that checked me in NO... but while I stood there he was on his cell phone & my blood boiled so I went to him and asked why when I had the website pulled up with how to do it... he realized I wasn’t leaving it alone and said he would ck into it and there was a possibility he needed to do some research so he measured my tires and he call me back.... we’ll you guessed it! No call! I’m sure he was too busy on his phone to do any work for the day! I will never return! Not for service or to purchase another vehicle!! I honestly believe they do not have enough mechanics to do the number of vehicles they say they can service, workers that only know how to follow instructions on an iPad and have no clue about make model or even what an oil change is, and the “service manager” LMAO that’s just someone that has a bigger desk and can use his phone! Frustrating

very happy with the service here. sales and finance were both easy to work with, and I got the best deal there by far.

The whole process of purchasing my new vehicle was handled on line with Jessy Muniz. We agreed on trade in value and price of the new vehicle. I told him I was on my way to Galveston for vacation and didn't want to spend the whole afternoon in his dealership in Katy. Upon arrival I quickly spotted my clean shiny vehicle parked in front of the dealership. Met up with Jessy, took a test drive and was introduced to finance manager when we returned. The paper work was prepared and signed and were on the road within an hour.

I purchased a New 2018 Ram 2500 from Auto Nation Dodge and while discovering the recall (after installing a leveling kit) for the drag link jam nuts being WELDED (No longer adjustable) i noticed the entire nose of my "Brand new" truck had been removed. When brought back to Auto Nation for explanation all i got was an estimate on what the alignment would cost and no reasoning for why my truck was taken apart. I have bought two vehicles from Auto Nation now and this will be my last...... This has overall been a crappy experience!

The journey to acquire a new vehicle has changed. After contacting every single RAM dealership to search for the right solution, the right characteristics, the style, the trim, and the color my hope was almost gone. A few months went by whenever a sweet and kind online sales rep, Kathy Nguyen, contact me to let me know that she will do everything on her end to provide the solution I was looking for. After extended search Nationwide, she reached out to let me know that the conquest is over. Kathy Nguyen, found the vehicle I was looking for. The charisma to offer the best customer service a customer is looking for. Her negotiating skills were on point and the best part is that all of that was done in front of a computer. The final process was smooth, fast and with a sincere offering of what is best to the consumer. I highly recommend AutoNation for your next solution needs, and if you are on the Katy area or searching online, please get a hold of Kathy Nguyen to take care of all your vehicle needs. Thank you!

Aside from the service received by the salesman, Jose M., the entire process felt dated. We made the mistake of bringing kids along, but no lounge area, no snack machines, no tv, etc. I have been to other dealers small and large alike, and they all have seemed to create a more relaxed and pleasant experience. Pushy finance guys, long wait times, and excessive back and forth. Entire process from test drive to drive out was over 4 hrs. Last truck I bought at a competitor took one hour total!

The vehicle that I purchased was nice but the sales group was very slow to respond to any correspondence after the purchase. Also, the finance person I have dealt with named Phyllis has been very uninformative and not provided me all of the information required when needing additional service after the initial vehicle purchase. Would not purchase from again because of the lack of response and customer service.

Every thing gets on time thank you!!

Great staff! Informative, fair and friendly!

Aside from the service received by the salesman, Jose M., the entire process felt dated. We made the mistake of bringing kids along, but no lounge area, no snack machines, no tv, etc. I have been to other dealers small and large alike, and they all have seemed to create a more relaxed and pleasant experience. Pushy finance guys, long wait times, and excessive back and forth. Entire process from test drive to drive out was over 4 hrs. Last truck I bought at a competitor took one hour total!

Easy transaction. There was no cloak and dagger stuff. We compared internet pricing and came to a purchase agreement quickly.

The journey to acquire a new vehicle has changed. After contacting every single RAM dealership to search for the right solution, the right characteristics, the style, the trim, and the color my hope was almost gone. A few months went by whenever a sweet and kind online sales rep, Kathy Nguyen, contact me to let me know that she will do everything on her end to provide the solution I was looking for. After extended search Nationwide, she reached out to let me know that the conquest is over. Kathy Nguyen, found the vehicle I was looking for. The charisma to offer the best customer service a customer is looking for. Her negotiating skills were on point and the best part is that all of that was done in front of a computer. The final process was smooth, fast and with a sincere offering of what is best to the consumer. I highly recommend AutoNation for your next solution needs, and if you are on the Katy area or searching online, please get a hold of Kathy Nguyen to take care of all your vehicle needs. Thank you!

Beware of Autonation! Below you can see the checklist of the suspension work done. Completed with not 1 but 2 signatures. On the right, what has occurred with that same suspension that was “inspected”. My shocks falling off as I drive (has happened twice). During that month long repair and inspection there was no note of steel being cut from the suspension, through bolts on the shock mounts. So one of 2 things happened...they were incompetent and missed this chunk of steel or 2 they lied. Both of which puts my family in harms way. Oh, and they aren’t liable apparently, even though they signed twice certifying it was safe. Wow. This is why you avoid the crooks at Autonation! Share and spread the word to keep families safe as they shop this holiday weekend!

I’ve had a very good experience with the service they provided to my Jeep.

Buena la atención del Asesor de venta

Good people working here very nice and friendly !!! Me and my husband and kids were made to feel very welcome !! The whole buying process took about and hour and a half or so. Very quick and good service thank you so much !!

Awesome service, got me out of there with my new Gladiator in about 3 hrs. From start to finish. Everyone I talked to there was really friendly. Thank you Auto Nation!

Had the best experience purchasing my first car. Kathy Nguyen was amazing. She was so nice and answered all my questions. I didn?t feel like I was forced into something I didn?t want. I walked out so happy!!!

The service writer was very helpful and ans all my questions . They did good work on my jeep

Very nice ladies here!! The whole buying process took an hour and half or less!! Very friendly and make you feel welcome! Buying a car made easy thanks guys!

It?s not often you walk out a place thinking how you would want a friend or family member to have a similar experience. Many restaurants do not give you a great experience any longer. It?s also even more rare to have a staff that respects and understands that your time is extremely valuable. I could go into great detail about my entire experience, but the post would most likely exceed the character limit. My sales associate, Marcus, hit it out the park on all aspects of the car buying process. He did not try to sell me something I did not want and also did not try and tell me what I could buy. I told him my ?needs and must haves? and he brought up the exact vehicle I had been looking for. The sales manager, Sara, put together realistic numbers and we did not play the ?back and forth game? that most people associate with car dealers. Of course, I looked over the numbers carefully, expressed what I thought was fair, and had my offer granted quickly. Again, I did not go into this blindly. There are way too many resources at a car buyers disposal to not be well informed, but at the end of the day, there are realistic offers that benefit both parties and unrealistic offers that insult both parties. As mentioned, in this instance, it was the one that benefited both parties. In addition, going through finance was a breeze and I did not have anything thrown at me that was originally agreed upon. All in all, I would happily do business with AutoNation again if the opportunity presented itself. I also would highly recommend that you ask for Marcus. Thank you all again for making this experience a positive one.

I brought my Jeep to the Service Department to deal with a tire repair and was very impressed with the customer service. I will be using this Dealership for all my future service needs

After seeing an ad online, drove to dealership and was shown the truck that I had seen online, given the deal that was also shown Online and was met with what I felt was a fair value on a trade in. I would recommend this dealership to anyone.

They got me in so fast when they said it could take a day and a half to diagnose they in fact diagnosed in a couple hours and fixed the problem within the afternoon. I will return if I need service.

Please Read - Avoid Autonation -my Jeep that has suspension issues from purchase, had steel removed from the frame without us knowing. Certified Pre-Owned (so they say) with the very suspension cut. Now my shocks snap off every 3 months. Last time, bouncing us into a lane of traffic missing our gas tank (which would have killed us). But Autonation says this is my responsibility. Same suspension problems as when I purchased it, which they said they fixed it. Mind you certified pre-owned can’t have frame modifications, but with Autonation apparently you can have parts of your frame missing. So avoid Autonation as they do not care if their cars kill you. They said it’s because Jeeps can’t handle a winter in Chicago and that’s why my shocks fall off. How is this legal?

They really went out of their way to get me the car and the deal I wanted.

I filled out an application online and was contacted right away by Kathy Nguyen. I told her the vehicle and payments I was looking for and later that day she emailed me to let me know that she was able to make it happen. When I arrived at the dealership, the car I had picked out was waiting in the front. I took it for a quick test drive and finished the paperwork in a little over an hour. I would definitely recommend Kathy to anyone and I will be returning in the future. Thank you.

Service department is horrible! I have gotten my oil change 3 time since purchasing my 2018 RAM 2500. Each time it’s been a ridiculous 3hr wait. To top it off, this last visit had to be re-scheduled because when I came in for the SCHEDULED appointment with Jorge, I was made aware that no appointment was in their system!! FRUSTRATING to say the least. I re-scheduled for Tuesday 6-25-19 the representative Kevin told my truck would be ready by end of day or worst case scenario 11-12pm on Wednesday 6-26-19. I asked for a loaner vehicle since it’s going to be 24hr before I get my vehicle back. He made me aware that they normally do not offer loaners. Now it’s 3:25pm and no call or update on my vehicle status!! HORRIBLE SERVICE DEPARTMENT!

Friendly, easy to work with and keeps their word.

These guys are great! Found me the perfect vehicle!! Thank you Johnny & Marc!

Great experience with the entire staff.

HORRIBLE EXPERIENCE EVERY TIME. ITS LIKE THEY TRY AND MAKE IT WORSE THAN THE LAST VISIT.... I WENT FOR A SCHEDULED SERVICE APPT. AT 11 AM, I GOT THERE AT 1030, COME 1230 MY TRUCK STILL HADNT MOVED OR BEEN LOOKED AT. THEY TELL ME THEY MAY NOT BE ABLE TO GE TO IT TODAY, BUT THEYRE TRYING. LONG STORY SHORT I WAITED ABOUT 30 MORE MINS AND THEY STILL DIDNT DO ANYTHING, SO I ASKED FOR MY PARTS AND SAID ILL INSTALL THEM MYSELF. THEY GAVE ME THE WRONG PARTS. HAD TO GET THE RIGHT ONE, AND CHANGED THE PART IN 5 MINS IN THEIR PARKING LOT... THIS PLACE IS A JOKE. AND I BOUGHT MY TRUCK HERE IN DECEMBER OF 17' HORRIBLE SERVICE EXPERIENCES EVER SINCE.

I had a great sales rep and financial representative. Great and smooth purchasing process, we love our vehicle. Only down side is that the sales manager (Carlos) made a promise that he would not keep.

I filled out an application online and was contacted right away by Kathy Nguyen. I told her the vehicle and payments I was looking for and later that day she emailed me to let me know that she was able to make it happen. When I arrived at the dealership, the car I had picked out was waiting in the front. I took it for a quick test drive and finished the paperwork in a little over an hour. I would definitely recommend Kathy to anyone and I will be returning in the future. Thank you.

Company of Lies! Says clear as day on their web site, 25% of all 2018 and 2019 Dodge Rams. NO EXCLUSIONS!!!! A+ credit, yet it took me tooth and nail to get them to work a deal that didn't come close to what I wanted. Went home and saw their ad on their website and I was furious. Went to go trade in the truck for the one I want with 25% of and first they said no, that I had already driven it! Then we agree to a number both I and Carlos (Manager) sign on an agreed number which changes again when I go back to finance! 2nd off They also agreed to buy my trade at X price but decided not to put the trade in the deal and made some excuse that because the new deal is going to b a lease they can't do that, More BS! I Did the deal anyway, stupid me! I go home and cant find the title to the my trade, these A**Holes tell me that they can't order it for me, More Lies! So I order the title and its on the way, these punks tell me that now that need to re-appraise the car, even thou they had it the entire time. Buyers Beware! I'd take an Attorney with you to make a deal with you if you don't want to get husseld, or just pick from the 10+ other dodge dealers in Houston!

Company of Lies! Says clear as day on their web site, 25% of all 2018 and 2019 Dodge Rams. NO EXCLUSIONS!!!! A+ credit, yet it took me tooth and nail to get them to work a deal that didn't come close to what I wanted. Went home and saw their ad on their website and I was furious. Went to go trade in the truck for the one I want with 25% of and first they said no, that I had already driven it! Then we agree to a number both I and Carlos (Manager) sign on an agreed number which changes again when I go back to finance! 2nd off They also agreed to buy my trade at X price but decided not to put the trade in the deal and made some excuse that because the new deal is going to b a lease they can't do that, More BS! I Did the deal anyway, stupid me! I go home and cant find the title to the my trade, these A**Holes tell me that they can't order it for me, More Lies! So I order the title and its on the way, these punks tell me that now that need to re-appraise the car, even thou they had it the entire time. Buyers Beware! I'd take an Attorney with you to make a deal with you if you don't want to get hustled, or just pick from the 10+ other dodge dealers in Houston!

Gave a good price on trade in.

I want to thank Beau Graeter for an awesome and flawless new car purchase experience. I have purchased many cars before, but this has been by far the best treatment and most courteous sales person I have ever dealt with. Since the moment I walked in the dealership, Beau was enthusiastic to help and listened to what I was searching for. He immediately got the vehicles ready for me to compare and to test drive. He was very knowledgeable on the features and was able to answer everything I needed to know. Beau was a key piece in the negotiation process and he fought to get me the best possible deal with the sales manager. Beau takes customer service seriously as he even followed up with me after the fact just to make sure I was happy with my vehicle and to see if I needed any assistance on any of the features my vehicle has. I would highly recommend working with him and would do so in my next future purchases. Thank you sir!

Couldn?t be happier with my purchase, went in just to see the vehicle and left a Jeep owner sales rep Jessy Muniz was very helpful in making sure my car needs and necessity were met

Be careful when you drop your vehicle that you make a record (yourself) of any damage. They returned mine with significant damage to the bodywork only to deny it and take weeks to finally offer up a succession of photographs that they believe absolves them of any responsibility.

Really good service!! Thanks

Very pleasant experience. No push, no rush, and a good deal.

Recibimos muy buena atención de Jessy, Quien nos asistió para comprar el auto.

I am personally amazed that this place is still in business. About 18 months ago I took my 2008 crossfire in for an airbag warranty replacement. I came back to get my car and they told me I had an airbag light on because the control module was bad. Thing is... I didn’t have an airbag light on when I dropped it off. So I spoke with the manager who acted like I should be grateful that he was even giving me the time of day. After going back and forth, he said “well, even though it’s not our fault, if you buy an oil change package as a ‘good faith gesture’ we’ll replace the control module.” I was livid but decided that the 250 bucks for the oil change package would get them to fix the vehicle and save me some money in the long run so I agreed to their offer. Big mistake. About 3 months later, I took my car in for an oil change. Goes by without a hitch and I’m actually a pretty happy customer. I’m thinking about buying a challenger from them, even. About 2000 miles later, I realize that my car is burning oil like Saddam Hussein leaving Kuwait. I decide to look at the paperwork they gave me for the oil change. Turns out that they put the wrong oil in my car. (There’s a sticker in the engine compartment that says “0w40 only”) I decide to take it back and say “hey, y’all put the wrong oil in my car- I need you to do an engine flush and check out the engine and make sure it’s okay because now you’ve got me paranoid.” They do the engine flush and tell me my engine is perfectly fine. About a month later, the oil is low again and so I start keeping quarts of oil in the back of my car to top it off when it gets low. I try to go in for a consumption test and they keep telling me that my car isn’t burning oil but that I have a leak somewhere from a gasket... despite the fact that my once silver exhaust was now black. This happened multiple times. Finally the burnt oil causes the cylinder to misfire and so I change the spark plugs myself because Autonation can’t even manage an oil change. My car started to idle rough. So I decided that I would wait until the problem happened again and take it to them so they could see what they did. About a month ago the check engine light came on as I pulled into the garage at work so I took it back to Autonation so they could fix the problem that they created. Finally the service manager calls me and says that whatever is wrong with the engine can’t possibly be related to the bad oil they put in because the oil “doesn’t even touch the cylinder rings.” (Really? Like is that what you’re going with, Chase?) Now they want 8500 to put an engine into my car. Moral of the story is this: don’t take your vehicle into Autonation. They refuse to rectify their mistakes. They won’t deal fairly with you and judging from the other reviews I’ve read of Autonation Katy... I’m not alone. This place should not be in business or carry the name of a community that cares for its own.

I have bought and sold three cars with this dealership. Two when it was under the name Allen Samuels and one under the name Auto Nation. All of my vehicles have been serviced at this location. I have only EVER encountered problems since it has been taken over by Auto Nation. I brought my vehicle in for an oil change on a Thursday. I called ahead of time to make sure I didn't need an appointment and there was time. Never once on the phone was I told there was a wait. When we got there I was told it would take an hour...for an oil change. The service advisor said it is always like that so I said OK and waited for my vehicle. Two hours later my car was done...with just an oil change. It is ridiculous that it is taking two hours for an oil change. I feel like the service department is being run very inefficiently. I understand that other vehicles have appointments and sometimes repairs can take longer than anticipated but two hours for a basic oil change is too long. Either start making appointments for an oil change mandatory or have a dedicated bay and technician for just oil changes and tire rotations to keep everything moving. We purchased a maintenance package when we bought the car a year ago and any maintenance has to be done at this location. Two hours for an oil change may not be a big deal to some but I also have to bring 3 kids along. Patience runs very thin after about 45 minutes. I feel like my hands are tied when it comes to this issue and it is frustrating. I would give one star because I was so irritated by the whole situation but the advisors were nice and seemed almost as bothered at how long it was taking as I was.

I went to AutoNation Dodge of Katy Tx in order to get my vehicle checked out. After waiting about 2 days I was told that my front hub bearings needed to be replaced. I was told that I would have to pay $1800.00 to replace them and that it wasn't covered under warranty. I took my truck home and after a day or two, I had some one else to call using the same vin number and they said the vehicle was covered under warranty for the hub. I ended up taking my vehicle to Mac Haik and it was the rear differential, not the hub. I paid AutoNation $164.00 to misdiagnose my vehicle. I am a disabled veteran and can't afford to beaten out of money. I am really disappointed in this organization. I was transferred at least 5 times before I could find a person that knew what was going on. One gentleman even hung up on me. I finally was able to get Ms. Sheila my service manager about the situation and she forwarded me to her manager. I left voicemails about the situation, although I haven't heard from anyone yet. Either AutoNation of Katy is in the business beating people out of their money or they have technicians with no clue of what they are doing. Honesty and integrity seems to be lacking in this organization. I don't think that they deserve even one star, although it would let me post a review unless I did. Everyone please purchase your next Ford, Dodge, and Chevrolet from Mac Haik, the best customer service in Texas. I wouldn't recommend anyone get a flat tire diagnosed there, let alone any vehicle that has real mechanical problems.

Took an hour for an oil change with an appointment, nice employees, great service, free popcorn and coffee!

I took my vehicle in for service and warranty work. Emmerson was my service advisor which ironically is also the assistant service manager. I went in and they said it would be 3 hours for an oil change so I scheduled an apointment for Monday morning.Before the appointment I called to see if there were any recalls , i left a message for him and he did not return call. So at the appointment I asked about the recalls and the no re call to me... He said without hesitation nope no recalls and I guess I was busy... wow I had bot even dropped the vehicle off yet but he already knew there were no recalls? So after 24 hours I called to see if it was ready.... yes 24 hours. They were to look at a busted seam in the seat back, a crack in the top, and check for a power steering fluid leak in addition to the oil change, which by the way we did all of these things on the service drive before the oil change. I called 2 more times with no return call and finally got someone on the phone and told them how I felt. 5 minutes later Emmerson called me and said I could come get it, it was ready. 45 minutes later I arrived and they still had not done the oil change. I waited another hour and they finally "finished" the oil change. I previously asked them to reset the oil change alert that never happened. Overall, I am VERY unsatisfied with the customer service from the assistant service advisor. Actually shocked that it was not better. Forgot to mention upon picking up the vehicle, my keys and receipts was just laying on the counter and no one even discussed anything with me. I went to guest services counter and they said yeah I guess you can go??? Anyone could have just picked up my keys and drove off. He was not even there???WOW!! Unfortunately I have to take it back for warranty repairs once they get the seat and top in. If I ever hear back from them...... I will update when I hear something.

My wife and I were met by the GM, Cecelo Flores at the door. He introduced himself and introduced Kathy Nguyen to us as our sales representative. Kathy did and excellent job of giving details regarding the Jeep Compass. She answered all questions and it was obvious she was very knowledgeable of the vehicle and the entire purchase and trade in process. No pressure, no hassle and the entire purchase and trade in process was completed in a timely manner. We are very pleased and appreciative of their experience and the service they provided.

I came here after finding the a car I really liked online. Im familiar with the car buying experience and loath it. Its no different here I had even done their pre qualify online. We already have an auto loan in my name so this car was was going to be in my husband name. We are also going to be buying a home in near future, so I requested(since they had already ran the credit) that we go thru two banks. Now the thing about a finance guy is(or they USUALLY know)which banks will approve you based on the credit profile from the pre approval. So we waited and waited just to ask which banks we should try the financing with. This request we were told would be no problem by the sales guy. After two hours on the 2nd day their the finance guy finally came. He had not even looked at our credit what the f was the point of the first inquiry? So we ended up just giving him the names of banks whos name we recognize, of course we did we are just reqular really ppl who don't finance cars all day. Well surprise, surprise neither of those banks worked. You know how we found that out the finance guy came back and said we can't do it! And walked off. Now for the last part I was not there I had left to pick up my son from daycare. So when I came back I asked my husband what happened? Did he explain to you why? Do we need to look at newer car? We had already been approved for loan at another dealer but it had to be a newer model car(rules lenders put on you when you dont have A+ credit) My husband said all he said was "we cant do it" and walked off. What? Really after all that time spent there? He couldn't give us a few minutes to go over other options? Also it was raining today and yesterday that dealership wasn't that busy. It was full, full of sales ppl standing around talking each other. Maybe they should hire more finance ppl and less sales ppl. Im sure we will find another car, there is always a lender for any credit type when it comes to cars. So if you like your time wasted, and you dont want any questions answered. Or if you like finance guys who either don't have the time, or dont know their own lenders.....well come here its the place for you! ** update we did end up finding a no bs dealer Echo park automotive you can check out my review for more info.

Great place to buy vehicle from Up front with the price ,transparent people. No games no BS

We recently purchased a Dodge Ram 2500 Diesel Truck. Our experience at this dealership was excellent. Our sales guy was great and the finance department worked hard to get us the best deal. I have purchased vehicles from here in the past and I will keep coming back.

Ask for Val , he is the best , he is funny he is up front and he is honest , and he will delivery good numbers ... he was patient until the end

I purchase vehicle feom Val and i will come back for my next purchase he treat me well he was up front with the price and he care to follow up after the salw

They bought my RAM 2500 at a fair price even though I didn’t end up purchasing a new vehicle. They were open and honest throughout the process.

I recommend you DO NOT stop at the service department! They lie and tell you they completed work. When I told them I knew they did not completed the work. They reviewed the cameras then said I was right! However I had already paid for something I never received. The managers are so unprofessional and they don’t even know what’s going on in the service department. I have 50k miles. They placed a sticker for me to return when I have 111k miles for my next oil change. I asked for Mr Rudy to call me. He has not called nor have they issued a credit.

I called one evening about a vehicle and made an appointment to view it the next day. The dealership sent a number of emails confirming the appointment. The next morning while at work I received multiple phone calls and emails about the appointment. To which all was responded to positively and reconfirmed my interest in the vehicle. I drove approximately 45 miles to the dealership was an hour early for the appointment only to be told that someone came in that morning and was purchasing the car. The dealership is not looking to service the customer has no respect for their time and is only looking out for their own interest. Why if they had a contract on the car did they uncaringly disturb me at my job multiple times and not communicate this information in a timely manner? I DO NOT RECOMMEND this dealership!!

provided the truck at the right price, nobody else even came close. done over the phone, held the vehicle for a week for me. they even found me a descent interest rate. only complaint is extra extended warranty is over-priced, so am cancelling and getting it cheaper through my credit union.

0 stars if I could. Bought a used car with repairs promised in writing. After they found out the repairs would cost more than they thought, they backed out on a bogus safety issue.

(Translated by Google) Really very bad experience, I visited the dealer this 2019 no less than 4 times and every day the expense is higher I have a Jeep 2015, beautiful SUV but I do not know if it is the dealer or the brand but I would never recommend both. Bad experience, they only know how to take out money and play with your time. BEATIFUL AND PERFONMANCE JEEP OVERLAND 2015 SO BAD EXPERIENCE, WRONG DECISION OR TAKE A THIS DEALER OR BRAND !! (Original) Realmente muy mala experiencia, he visitado el dealer este 2019 no menos de 4 veces y cada dia el gasto es mayor tengo una Jeep 2015, hermosa SUV pero no se si es el dealer o la marca pero no recomendaria jamas ambas cosas. Mala experiencia, solo saben sacar dinero y jugar con tu tiempo. BEATIFUL AND PERFONMANCE JEEP OVERLAND 2015 SO BAD EXPERIENCE, WRONG DECISION OR TAKE A THIS DEALER OR BRAND!!

Don't service your vehicle here. They'll just throw parts at it until it's fixed and expect you to pay for the parts that's never needed to be replaced.

I take my jeep here for oil changes and maintenance and the wait time is always quick. Everyone is always friendly and professional!

Express Lube was 3 hour wait. Understandable in the middle of the day. I don’t live in the area so there was no place to go except the customer waiting room. Very nice dealership and courteous staff, just took a long time.

This is my first one star review after literally dozens of only 5 star reviews on google and elsewhere. When I first bought my brand new Wrangler and took it home I was pretty shocked to find the windshield washer liquid tank was basically empty. Today I had another bad experience so feel I have to write a review. Although an attendant helped me as soon as I arrived here early for my 11am appt for recall work, I had to wait for an hour and a half to get shuttle service home. Finally I’ve been trying to get my Jeep in for over 8 months to get the recall work done but scheduling took over 7-8 phone calls. So frustrating. First the part had to be ordered but the several people I spoke with to get this done did not get it done. Besides that issue, no one called me back after multiple other follow-up voicemails. I’m guessing these were isolated incidents but in any case my personal impression is overall the place could certainly be managed better.

Val, the sales rep was very friendly and helpful. No pressure and willing to show me everything available as well as look at other dealerships and options. He’s also been great after the sale which is very rare. Finance was great too. Didn’t try to pressure me too much for extra purchases. I appreciate being offered options and not being pushed too hard to purchase them. This was my second purchase from this location and I will go there again.

I purchased a new Jeep Cherokee with Geraldine’s assistance. Geraldine made the whole process seem effortless. I couldn’t be more pleased.

Regular

The most helpful AutoNation sale person is at the 21777 Katy Freeway Katy, TX dealership. His name is Val. He really WANTS to fit you into the right new car. He's knowledgeable and patient.....plus he's cool and calm under pressure. He goes the "extra mile" to meet the customer's expectations. Very valuable employee.

Had a scheduled appointment. Took 2 hours to replace a head light bulb. Charged $36. Way too much time.

The most helpful AutoNation sale person is at the 21777 Katy Freeway Katy, TX dealership. His name is Val. He really WANTS to fit you into the right new car. He's knowledgeable and patient.....plus he's cool and calm under pressure. He goes the "extra mile" to meet the customer's expectations. Very valuable employee.

Geraldine is my sales Lady and she did a terrific job. above and beyond what was necessary. she even helped clean out the car I traded in and went back for a double check while I was in fiance and brought the coins I left in coin holder!!!

Highly recommend this place!!! They were so nice to me and treated me so good. I got a Jeep from there and I love it !!! Antonio F (Toni) was so wonderful and the staff and team there is amazing ... Thank you so much !!

great experience! Breanna Galvan in sales and manager Victor and finance team worked hard to get the price I needed and terms I wanted. They gave me the most for my trade and went the extra mile to make me happy. I will definitely go back in future and refer anyone to them!

Not friendly at all

They doesn't good communication with deaf people. that's how i feeling they ignore me 1 hours and 45 mins ago. the dealership are really bad job performance. i tried to trade in. one step: Finance Manager not allow me to buy a dodge charger and two steps: non-call me or no text. i haven't heard from them... that's how unfair...

Just called to se about getting a door hinge pin replaced because mine snapped off when we were taking the doors off over the weekend. The girl that answered the phone was rude. I was told that it had to be during the week. I explained that I work in Houston and couldn’t come during the week unless I could get a loaner to get to work. She said it would depend on the diagnosis. It’s a broken screw, what’s there to diagnose? She then told me that there are plenty of other dealerships I can go to if their schedule “isn’t convenient “ for me. I was so floored that I couldn’t even respond other than “oh! Okay...thanks!” I’ve never been treated so rudely by a service department!

Adam Memeti in Katy, Tx was our salesman and made the search for a new vehicle the smoothest I've ever had. Quick and easy!

Dealing with car repairs are already a stressful situation, then dealing with a dealership adds to the stress. However Kai Young made this on of the most stress free repair I have ever had. Easy to deal with and in constant contact the whole time. Thanks to him for making this a stress free experience.

2nd car we have bought from here love this auto nation. Very clean and professional everyone is always super friendly the Manager actually came around and introduced himself to everyone. If you need a car I suggest you go here ask for Val he’s the best salesman, hands down best car buying experience we have EVER had..

Traveled from Austin to make the purchase as they had the vehicle I was interested in. Price was fair and my trade was valued where I expected it to be. Kimbrough was professional and there was no back and forth with a sales manager to set the price. It was as painless a car buying experience ad I have ever had.

HORRIBLE--do not take your car here! This is the second time I have taken my car in for the same problem (loud ticking in the engine and straining to accelerate--replaced intake camshaft, two rockers, and two tappets). The first time, I was told a loaner would be given for warranty work (this fell under power train warranty) and they didn't have one, so I had to pay over $200 out of pocket for a rental car. Here we are less than 4 months later with the same problem and I'm getting the run around about diagnosing it and a loaner. I spoke with the supervisor named Chase and his solution was to find a ride home, the loaner is courtesy only, and he didn't know what to tell me. If it wasn't already there and they didn't warn me about picking it up and driving it (I know it would come back and bite me later), I would take it some where else. I should've read the reviews prior to taking it here. Read them for yourself.

Great experience buying from Jeep Autonation. Everyone was really friendly and very helpful. Jesse Muniz was really helpful in explaining everything the jeep had. I cant remember the finance person it was a lady n she was really helpful. Thank you for a great experience!!

We had the pleasure of working with Matthew! He did a great job and because of that....after looking at multiple dealerships for a car, I went back to him to purchase one. He was exceptional and the process overall was quick. The truck I found was located at the AutoNation in the Woodlands and he was more than willing to go pick it up for me. It was very effortless on my part. Robert in finance is the man you want to settle up with. He was so quick but informative.

I went to buy a truck at this dealership to buy a truck I saw online me as everybody else try to negotiate the best price to pay at the best interest I was ready to buy and the sales manager knew after my sales guy went to talk to him about the price the manager came to me and to let me know that they were even losing money by selling me that truck... really ? " losing money" ? and since he knew that I was very interested on the truck he told me "if you want to buy it is fine otherwise we can sale it to someone else because the price yo getting is a real good price and left leaving my sales guy and my self alone. I ended buying the truck because I really like the color and the features not mentioned that this was a loner truck and had some details to be fix they told me details that he promise me that they will be taken care on the next few days it's been two weeks now and have not received any update just yet, bottom line price doesn't matter when you like something and have the money to pay for it i really do not appreciate the manager attitude just for the fact that a manger can not be that kind of arrogant

good experience at this dealer, young man that helped me I would recommend to anyone searching for a ride, thanks to Brice and Amen for all the help

I went to this Dealership as a referral from a colleague in The Woodlands and I was impressed with the overall experience from the moment I pulled into the parking lot. After we parked and started to head into the dealership a sales man approached us and asked if we needed any help I stated that we had spoken with a gentleman by the name of Justin Dunham, this young man walked us into the dealership and took us to reception where he told the lady sitting behind the desk who we were looking for. Justin Dunham came and greeted us with a smile and a hand shake, when he walked us back to his office he had fresh cold bottles of water waiting for us, at this point he had already exceeded my expectations. I was buying a truck for my wife and had no knowledge at all of any truck options, Justin took his time and asked all the right questions to put me in a truck that not only fit our budget but satisfied all our needs. The Pre Owned Director, Steve Dove, searched all over to find us the perfect truck and was able to secure it for us quickly. Steve and Justin exceeded in making my wife happy and I would recommend these guys and their team to anyone interested in buying a vehicle. Thank You Justin & Steve Respectfully, A very satisfied customer! Greg Chapman

Service was great!

My experience purchasing our Chrysler Pacifica was phenomenal. My salesman Eric Popa went above and beyond to help us find the perfect model and was very knowledgeable. Cecilio Flores the stores General Manager stoped by and introduced himself. He gave us his business card and made sure we were treated like family. Financing was a breeze and it seemed like every member of the team really valued our time. Thanks again to the entire team that made our experience possible.

Take great care of my Automobile 👍

Rubin in parts is very knowledgeable

Safety recall work was completed in a timely manner

My car literally died at the dealership! How convenient... but not! Buying a new car was not on my agenda. However Yolonda made this transaction an easy one. If you are looking for a salesperson with a conscience then she is your person. I explained to her my financial situation and how much I could pay she worked with me to find something I liked and could afford. I thanked her and in a nutshell she explained it's important to understand what people are going through. Ask for Yolonda you won't be disappointed.

Lack of customer service and professionalism. I first brought it in they said the engine mounts, transmission mounts, and coolant fan were damaged. They said it was due to a collision without a doubt. Then once they had issues with the at fault parties insurance, almost 2 months later, I was then told it was not related to a collision by the staff. They said the Powertrain warranty would cover it. Then once again they back tracked saying it was not covered. The supervisor I spoke too was unprofessional and rude. I ended up contacting the reps for Mopar/Chrysler who straightened things out. Then when I went to pick up my jeep the gas tank was on E. I was then told that gas wasn't covered by the warranty even though they drove the jeep. They did finally put gas in the jeep. Less than a quarter of a tank. I had considered buying a car from them until this incident.

Great customer service very helpful and professional

They got the deal done, but it was a pain along the way. Took a while to wait for financing, and the car they said we were getting ended up being a manual instead of an automatic. We chose another vehicle but when we test drove it, it had the check engine light on. They said we should do the paperwork that night so that we could come in the next day to pick it up, but they ran our credit for three different vehicles. 1. The one that was the manual transmission, 2. One that we never even saw. And 3. The one we chose. We signed most of the paper work, but we ended up having to sign most of it again because the date was wrong. The vehicle wasn’t ready the next day like we planned and scheduled, so they said come in on Friday at 9a to pick it up. When we arrived, we were told the technicians hadn’t even looked at the vehicle. A sales rep, the sales manager and his manager all told us several times that they were going back to make sure it was ready. It took two hours of sitting and waiting, me threatening to dance around the showroom to get someone’s attention, to finally telling them “never mind, keep the vehicle” before they got the vehicle ready.

A great selection and good prices. Aaron is a super great salesperson

(Translated by Google) Attentive and personalized attention always trying to give the best service (Original) La atención muy personalizada atentos y siempre tratando de dar el mejor servicio

Best experience I've ever had purchasing a vehicle.

My car literally died at the dealership. Buying a new car was not on my agenda. However Yolonda made this transaction peaceful and easy. I explained to her my financial situation and she worked with me to help me find something I liked and could afford. if you are looking for a salesperson with a conscience she is your person.

Second car have brought from Geraldine at Auto Nation. I told her I didn't have much time and I needed a quick lease. Very smooth process and even when the car wasn't exactly what I wanted they found me a replacement straight away. Great experience.

Fui por la garantia de un carro comprado hace 2 semanas que tiene problema ya en una luz y no la quisiero reparar ni cambar osea no cumplen las garantias

Last week I took my renegade in for an oil change, and I waited about 10 min for someone to come out there which is understandable, I’ve worked at a dealership before I know the advisors get busy. When Mr. Arriaga came out and greeted me and my mother he asked if there was anything we wanted to address I told him my dad mentioned there was a leak all he said was ok well get it on the lift and see what’s going on there. About an hour later he comes back out and said they found an oil leak in the transmission panel and I had to get it replaced it wouldn’t be covered under warranty because some “ debris “ hit it and cracked it. I felt like he talked to me like I didn’t understand, I’m not a kid you can talk to me like you have some sense. On top of that he goes to get a quote NEVER comes back instead sends out another guy to TALK TO MY MOM. I’m the one that pays for that car, I AM THE PERSON YOU NEED TO TALK TO ABOUT IT. NO ONE EVER MENTIONED A CHARGE FOR CHECKING THE LEAK! Which upset me more because I asked the second advisor to take a pic of the leak and he said “We took it off the lift already” so now you charged me to look at my vehicle but you won’t put it back on the lift to take a picture. OKAAAAY! I really can’t deal with the lack of integrity, when I purchased the car at this same dealership we got bumper to bumper extended so according to the lady “I wouldn’t have to worry about paying out of pocket” now look at me about to pay almost 1200 for something “I wouldn’t have to worry about”, getting talked to like I was a child, and feeling belittled. UNEXCEPT-ABLE!

Chat Conversation Start 2K people like this Car Dealership 10:41 AM purchased a truck with extended insurance paid several thousand dollars for it to find out the extended insurance expired before fords insurance expired the reason I purchased the EXTENDED warrenty was to go beyond the ford warrenty Calling and leaving messages for several hours NO one answering the phones

My wife and I worked with Derrick Woods to purchase a Jeep Wrangler for my daughter. The process evolved over several months, as initially ordered a Wrangler built to spec from the factory. After a manufacturing delay, I canceled the order and my wife worked with Derrick to find a jeep in the area to fit our needs. Derrick was very patient throught the sales process and our changes in strategy. He was a great help to us in finding the right vehicle for our daughter.

Thank you AutoNation, Tobi, and both Carlos and everyone in the teams. It was great purchase experience... salesman are patient with our purchase. They willing work with my wife’s budget, Its her first car purchase . Don’t waste time anywhere else. Thank you all again

The salesman, Adam Memeti was very professional. He did a great job in answering all my questions. I will come back to this dealer simply because of my pleasant experience with Adam Memeti.

Everyone was great! Our salesman Justin worked to find the car that fitted my needs. All other personnel were great in their part in getting the financing. Definitely will return and recommend to others.

El departamento de servicio saca cualquier excusa para no responder por la garantia de el vehiculo

Very disappointed I drove the vehicle for about 100 miles an a check engine light came on ,I didn't want a car than a week later have to takeit to the shop

Horrible Service Department, and the Service Manager is even worst. they hang up the phone on you when they don't want to hear your side of the story. I been there a couple of times and I gave them the benefit of the doubt, and this time it was worse than the first. I rather take my business somewhere else... Even corporate don't do anything about it.

Emerson has always taken good care of my vehicle throughout these years. Good customer service, keeping me in the loop with the repairs and never kept me waiting. I have a busy schedule and Emerson has always put me in a loaner as quickly as possible to keep up with my busy schedule. Thanks for the great customer service!

I bought a car last week I drove the vehicle for about 100 miles an a check engine light came on I was especting something better I really disappointed

I had been searching for a 2019 Chrysler 300 with low mileage and aggressively messaged many dealers in Houston. The few immediate responses had absolutely ridiculous pricing and basic packages. I sent Justin Dunham an a few emails and he found the car I desired within that same day. Took the test drive and drove off with the car that same day. Received a great trade in and worked with a wonderful lender. Everything about this dealer and salesman were Heaven sent! The drive to Katy was absolutely worth it! I 100% recommend AutoNation and Justin Dunham as well! Customer Service from beginning to end! Exceptional! Thank you Justin and your team!

The financing and the manager worst place to buy a car, not help at all, the financing manager is a very bad representation for this dealer. Sad to have this kind of people.

(Translated by Google) absolute kindness !! (Original) Amabilidad absoluta!!

Had a wonderful experience. Narrowed what I wanted down and found the exact car at another dealership. When I wasn’t satisfied with the negotiations of sale at the other dealership I called AutoNation CDJR Katy with the VIN. They used that to find an exact match on their lot in Spring. We proceeded with negotiations of sale and came to an agreed price and trade. They got the car from Spring and I picked it up the next day. Very happy with my experience here. No haggling, no low-balling, just a fair and honest deal from start to finish. Thanks Adam, Val, Carlos, and Mark!

Scammers. Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation.

Very poor job. Brought truck in on a Saturday for an oil change, alignment, and windshield repair. Nothing was done until Wednesday, which was only the oil change. No communication the entire time. Do not reccomend.

Went and bought my truck w/o any trouble. mainly cuz I had my own financing and didn't have to fill out a bunch of paperwork. So all is good, but was surprised I didn't get locking nuts for my tires and had to buy them. I am a 4th time buyer from this dealer.

We had such a great experience today at Auto Nation Chrysler Dodge Jeep Ram katy

(Translated by Google) Excellent attention and the most important thing that multiple alternatives offer adapted to the requirements of the clients, so that you can feel satisfied and satifesque ... and nobody leaves without a vehicle (Original) Excelente atencion y lo mas importante que ofrecen multiples alternativas adaptada a los requerimientos de los clientes, de manera que pueda sentirse conforme y satifescho....y no sale nadie sin un vehiculo

Andrew was very professional and took the time to keep me updated of the service of vehicle and listen to me .

Brea is amazing. Not only is she a God Fearing Saleslady, but she is quick and to the point. As an Engineer and business women. I don't have to time to sit as a car dealership all day. Brea and I were able to agree upon a price over email. I can to the dealership to review and confirm that my Van was exactly what I wanted and signed the paperwork. The next day I came to do financing. I think total time in the dealership was less than an hour and they delivered the Van to my house. If you are a person how is busy and don't want to waste time. Please see BREA... Thanks again, April Duerson Stress-Less Events and Catering

Scammers. Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation.

Scammers. Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation.

I needed a new remote key FOB. The service writer was courteous and friendly. Everything went smoothly.

Justin Dunham was amazing he made sure I was taken care of from the first contact via email all the way to the final paperwork signing his professionalism and customer service was of amazing quality and make the car buying process easy and painless again Justin Dunham is the man to see if your looking to buy

Our Autonation salesperson, Ms Kathy Nguyen, was excellent. No hassle purchase, respected our time, very informative, and negotiated a fair deal on our trade-in.

For my first visit, I had a great and memorable experience. The staff is awesome and real

Went there for change oil and requested to fix my wiper motor issues , then I was told they can only work on my change oil and I need to come back on some other day to fix the wiper motor. Few minutes after I had a call from then that they recommend to work on brake flush and change cabin filter. They work on something they can get money from from me and not helping me on my wiper motor

This was only an oil change but I scheduled an early appointment and it was done in a timely manner--much better than the 1.5 hours it took for the last one when I was here on a scheduled appointment. People always friendly and courteous.

Well, I had a question regarding the passenger window trim which is folded and messed up. Needs replacement. And the guy said I needed an appointment, -sure... Some girl finally came out full of attitude and didnt even bother looking at the window. But made sure her attitude was present. The oil change and tire rotation I guess...went as planned. It did take like 4 hours before they called but I was expecting that. They always say 2 hours and ends up being twice as long. Just like all service departments...they are all just average.

The sales personal we’re amazing! They answered all our questions and helped us so much! I can honestly say this dealership is the best!

(Translated by Google) They had never played with me like that before !!! It is a lack of respect that they play with your time, and that they always give you different information. They are inept. I DO NOT RECOMMEND THEM at all !!!!! After having waited 2 hours for the oil change and alignment, they tell me that they are already working on my car, that only the alignment was missing, but that it could take 1 hour more. After the hour, they inform me that even !!!!!!! They had not started with my car, which had only made the oil change, but not the alignment they had not started because they had other cars pending, I had to wait 1 hour more if I wanted to do it or I could take it, when I decided to take my car, the mechanic started picking up the trash and his job to leave because it was already 6pm, they never thought to do my alignment, they were just leaving the time for me to get tired of waiting and they left. Very bad communication !!!!!! and they are not all because there was a girl in Service and she was above her clients and checking that everything went well. But the one who touched my Israel never made an effort or worried about demanding from the mechanic. He just told me that he could take the car, after 3 hours of waiting, it does not seem fair! (Original) Nunca antes habian jugado conmigo de esa forma!!! Es una falta de respeto que jueguen con tu tiempo, y que siempre te den una informacion diferente. Son unos ineptos. NO LOS RECOMIENDO para nada!!!!! Luego de haber esperado 2 horas para el cambio de aceite y alineamiento, me dicen que ya estan trabajando en mi carro, que solo faltaba el alineamiento, pero que se podia demorar 1 hora mas. Pasado la hora, me informan de que aun!!!!!!! no habian empezado con mi carro, que solo tenia hecho el cambio de aceite, pero no el alineamiento no lo habian empezado hacer pues tenian otros carros pendientes , que debia esperar 1 hora mas si queria hacerlo o me lo podia llevar, cuando decido llevarme mi carro, el mecanico empezo a recojer la basura y su puesto de trabajo para irse pues ya eran de las 6pm, ellos nunca pensaron hacerme mi alineacion, solo estaban dejando correr el tiempo para que yo me cansara de esperar y ellos irse. Muy mala comunicacion!!!!!! y no son todos porque habia una chica en Servicio y ella si estaba arriba de sus clientes y checando que todo saliera bien. Pero el que me toco a mi Israel nunca puso empeño ni se preocupo por exigiurle al mecanico. Solo me decia que me podia llevar el carro, despues de 3 horas de espera, no me parece justo!!!!

I stop by AutoNation to just want to see how Chrysler Pacifica look like, and I meet Austin Kimbrough, he very friendly and helpful, He didn’t push us to buy anything but finally he got my signature :).

One of the worst experiences I had dealing with this place. I walked in knowing exactly what I want after doing my research online. I was told incorrect information, the numbers kept changing at least 5 or 6 different times, and the sales manager outright lied on several points. After spending 4 hours there I left without buying the car I wanted. I returned home to find 4 different credit checks ran on my credit report, while I was assured that only one hard inquiry was done on my report. Autonation should not have such wrong financial policies, and Carlos Parades the sales manager should not be in such a position. This dealership is a bad representative of Chrysler. I later got an email from the GM, Cecilio Flores, asking about my bad experience. I responded with the details and he never even bothered to respond. More time lost with this dealership.

Tuve una grata experiencia con ellos, realmente me ayudaron a poder obtener mi vehiculo, en especial mi vendedor quien fue Carlos Gonzalez, una persona honesta y profesional.

Kimbro ugh was amazing very profesional and quick. In and out with a couple of hours and got a 2019 Jeep Grand Cherokee !!!!

They were friendly from the moment I walked in it was short and got straight to the point I traded in my old vehicle and walked out with a brand new 2019 grand Cherokee thank you for everything I really do recommend this place

Great customer service and attention by our sales and financial representatives! Thank you Ramses Rodriguez and Phyllis!

Was able to purchase the SUV we wanted, and there was no haggling on the price or financing. It was a pleasant experience.

Justin Dunham was amazing he made sure I was taken care of from the first contact via email all the way to the final paperwork signing his professionalism and customer service was of amazing quality and make the car buying process easy and painless again Justin Dunham is the man to see if your looking to buy.

You are quick and professional in selling but your service is horrible. If they would just answer the phone and or return phone calls it would help. Common courtesy. Not even the Service manager follows up as he says he will.

Great service department. Was able to quickly work with my insurance and got my Challenger back on the road with a new tire. Thank you!

It's disshearting the path Auto Nation went when taking over Alan Samuels Dodge on Katy freeway. Buying many trucks there an always having great experiences with maintaince. Now u can't pull in an get a oil change under 2 hr. Another era of taking care of customers gone away.

The workmanship was fine. I was frustrated to turn down the shuttle service because it was an estimated 2hr. Job and I ended up being there almost 5. I also had my truck hand washed before going in...the tech had grease and dirt from his hands all over the hood and other areas on my white truck...not thoughtful. Staff was friendly.

Place was efficient and sales staff was helpful. Made an appointment (short notice) with justin. Quickly showed the vehicle I was interested in. No excessive sales pressure. Service was good. Purchased the initial vehicle.

Service department is great

UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the GM or the owner is truly only worried about making a profit anyway he can. I call the GM and told him I was going to file a claim with insurance (even though I bought a damaged truck from AutoNation and they should have been responsible for the repairs) and said I would like to just get my truck back since they have had it as of March 5th. Therefore, I proposed that they pay the deductible which is much less of a financially burden to them than covering the whole cost. He said, "No." I then had to twist his arms to get him to cover half of the deductible. To company of that size a few thousand dollars is a drop in the bucket if it means repeat business and referrals. Now Autonation is making a profit off of me twice: 1) The sale of the damaged truck 2) The insurance claim to get the truck repaired to working order. The GM had the audacity to call me today ask for me to remove my review since they are taking care of the problem. Seriously? At this point it is no longer about the money it's the principle of the matter. Had I read the reviews on google first prior to the purchase of the used F250, I would not have bought the truck from AutoNation. It appears to be a reoccurring problem where people buy used vehicles from there and inherent problems, then are told they have the 90 day warranty that is completely useless. BUYERS BEWARE - DO NOT BUY USED FROM HERE. They will not help you, Service Manager GM, etc. are more worried about hitting their bonuses than having returning customers. I bought a used F250 from them on Saturday, on Tuesday a service light came on. I didn't even have the truck a full 3 days. AutoNation Dodge sent the truck to AutoNation Ford to figure out the problem. Turns out either the previous owner or whoever AutoNation bought the truck from put "something" in the def tank. They have had my truck since April 5th and have been fighting on who was going to pay the $~4,000 to correct it, or place the blame on me. Knowing that I did nothing to contaminate the DEF system and understanding the way the system works I have presented my case to several of their management up to the GM. Today he told me that the repairs would not be covered by Autonation. I was told that in order to get the truck put back together it would be $680... just to leave. This is totally unacceptable. You buy a car from a reputable company and then get screwed because they didn't do their due diligence with their "Certified" vehicle. Seth Weindorff

very satisfied

I bought my Limited Dodge 1500 on March 2 and I still cannot activate the SOS, XM radio out of demo mode or use the USB port without my phone going on and off or the screen going black. I took it in and they advised it has to do with a software update and now over a month later I was told yesterday they would give me the number to Chrysler to see when the update will be rolled out!! I’m thinking that is their job! Very disappointed

One of the worst experiences I had dealing with this place. I walked in knowing exactly what I want after doing my research online. I was told incorrect information, the numbers kept changing at least 5 or 6 different times, and the sales manager outright lied on several points. After spending 4 hours there I left without buying the car I wanted. I returned home to find 4 different credit checks ran on my credit report, while I was assured that only one hard inquiry was done on my report. Autonation should not have such wrong financial policies, and Carlos Parades the sales manager should not be in such a position. This dealership is a bad representative of Chrysler. Update: I'm still being contacted by Autonation getting bogus offers with no mention of the wrongdoing in their financial policies. Buyer beware of this dealership. I'm looking into ways to report them and take legal action. Update 2: Don't loose your time contacting the GM as you see in all responses to the bad ratings. After spending considerable time detailing my issues in an email to Cecilio Flores, he never even bothered to respond. More time wasted for nothing.

The service I received in Autonation was beyond amazing. Thanks to Mr. Israel Santana from the service advisor team, my car was successfully checked and inspected. Great experience , we need more people like Mr. Israel Santana, very polite and professional. Thank you AutoNation staff.

Even though they were severely understaffed yesterday afternoon when I brought my car in for an overdue oil change and after having an unsettling engine ignition experience, the staff courteously listened and took my Jeep Grand Cherokee in right away to do the oil change and a preliminary diagnostic RE: the problems I had just experienced wit the engine not starting. After 1 hour rather than the 1 1/2 hours I was told I would need to wait, I was able to drive away with no discernible problems ( probable electronic re-setting issue that they were not able to duplicate and which had not registered in the computer system). The staff member also had the bill re-issued after noting an error in the labor costs listed. Very happy with the overall courtesy and professionalism of the people at this service center - thank you!!!

Good service and friendly people, but trying to charging +$170 for a diagnostic fee is just terrible. I'm sure all dealerships do something similar, but they are trying to make you do the overpriced repair through Autonation by charging a ridiculous amount for simply pulling a code, that way you either have to pay the 170 or they do the repair. They removed it after I challenged them on the cost and the fact they didn't discuss this cost with me before pulling the code, but i'm still annoyed by this sales tactic. Beware that them pulling a code (what autozone does for free!) could cost you $170 if you want to take your car elsewhere.

Let me start by saying we've been to this dealership several times over the past 3 yrs for our Chrysler T&C and our previous Jeep and have always been pleased with the quality of the service we received. That said... This time we brought in a used vehicle we recently purchased, a '08 Jeep Grand Cherokee Limited (not the Dodge RAM 2500 we were asked to comment on - which we don't even own). We brought it in on a Thursday afternoon to have a routine diagnostic run as well as fix a few known issues because we had not purchased it here and wanted someone we trusted to give it the once over. Unfortunately, it didn't go well. We hadn't heard from them by Saturday afternoon so I had to call them for an update, and once I called them I was told they hadn't even looked at the vehicle yet. 3 days of having my vehicle unavailable for them not to even look at it is unacceptable. I don't consider our situation critical but but by the end of the first day, or mid way through the second day they could have let us know they weren't going to be able to make our vehicle a priority. But letting it sit for 3 days and only "informing" me of the "progress" as a result of me checking in is just bad business. Its disrespectful to loyal customers and it certainly doesn't foster continued loyalty. One bad experience won't stop us from returning, but the logistics of now having to find time for a second span of days to leave the vehicle is challenging. My hope is that this type of situation will not repeat itself.

Excellent service, Both Andres Chavez and Carlos the sales manager are super guys. This is my third vehicle purchase from Auto Nation Dodge Katy in the last 2 years. Highly recommended.

Service really depends on who you speak to, I've had people like Derrick (who I wholly recommend to ask for in sales) that treated me with great hospitality, understanding, and very helpful. With some that were very lackluster and unknowledgeable on explaining options and prices. You'd expect to come into the dealership knowing more about the car than you do but it's definitely the opposite in some cases.

Derrick Woods provided everything we could hope for to accommodate our demands in the car we desired and the payment we could afford. We highly recommend Derrick woods and AutoNation team in Katy Tx.

(Translated by Google) I highly recommend this place, if you want to have the vehicle of your dreams and a big help so you can take it, this is the place. I want to make special mention and recommendation to Carlos Gonzalez, who was my salesman, is a professional and honest person, and will really help you! (Original) Recomiendo grandemente este lugar, si quieres tener el vehiculo de tus sueños y una grande ayuda para que puedas llevartelo, este es el lugar. Quiero hacer mención y recomendación especial a Carlos Gonzalez, quien fue mi vendedor, es una persona profesional y honesta, y realmente te ayudará!

I called and made an appointment for a Recall to be repaired. I then called the day before my appointment to confirm the parts needed to complete the Recall repair was in stock. I was told they had the parts. The next day I went for my 7AM appointment, not only could they not find my appointment but they only had 1 of 3 parts needed to complete my Recall repair. I work 6 days a week so this was very inconvenient as my time is very valuable. The Advisor was professional but nothing was done to satisfy me the Customer besides another appointment being made.

Absolutely outstanding customer service from Reception through Financing. My salesman Derrick Woods was exceptional in commercial/technical knowledge of his product. \I bought my car from him in 30 minutes. Autonation Jeep Katy has the most intelligently optioned Jeep inventory in Houston.

Helpful and easy to deal with. Had a good experience. Would recommend. Kathy and Amanda were great

Service Rep was Good, Repairs took longer than expected.

No trucks on or near show room to see.

Friendly and personable

(Translated by Google) Actually very good dealer excellent attention very good cars and attention in parts is very good The dealer has a very good coffee area and thanks (Original) En verdad muy bueno el dealer excelente atención los autos muy buenos y la atención en partes es muy buena En el dealer tiene una zona para tomar café muy bueno y se agradece

One of the best car buying experiences I've had. I did my research online and knew the car was already priced exceptionally well. I got a fair deal on my trade. Elio was great to work with, it was a fun experience, and I got exactly what I wanted with no hassle!

Took my truck for service, and was treated kindly. they also fixed a recall I had.

Painless truck shopping experience. We compared trucks online, found the options and price we wanted and went to get it. Nice to not have to haggle over price. Johnny was great!

The dealer representative was very helpful and clearly understood from the beginning my needs and knew how to fulfill them

Ms. Carter was very nice and she has a great attitude. She explained everything to concerning my visit to the Service Department.

I had very good experience buying my new Dodge Durango 2019 ... Mr. Tony Figueroa (sales associate) is a very respectful young man and Mr. Víctor Valladares (manager) good seller too, made us feel like family ... I recommend autonation Dodge Jeep Ram in Katy Texas ... and ask for them ..

The attention was very nice. In less than 5 minutes I was back home with a solution in my hands. The spare parts department service is very efficient.

My husband and I came in wanting to purchase a vehicle under $10K just to be told by staff that we most likely wouldn’t able to afford it since we are young and that they would be giving us the highest interest rate offered due to us being first time buyers. One of the managers even asked us “what can you pay monthly without having to eat ramen for the rest of the month?” Completely unnecessary. We ended up going to the Spring location (over one hour away) and we left with the vehicle we wanted the same day, and got a great rate and with low monthly payments. Will not be returning to this location, ever.

Great customer service, very professional.

Scheduled an appointment weeks ahead of time to fix the passenger airbag recall and an oil/lube service. Service guys called a couple of days ahead of time to confirm the appointment and I did. Showed up on time for the appointment and they inform me that it will take all day to perform the repair and I need to leave the vehicle with them. End of the day comes and they finally give me a call to come get my Rubicon. When I show up they tell me that they couldn't fix the airbag recall because they didn't have the parts. They said they had held on to it all day in case they could get the part delivered in time. I told them I'm not too happy about having to bring my vehicle back again and my service guy Kai says next time it will only take 20 minutes to fix! I pay for the oil change and as they are pulling my vehicle out they notice that it is leaking oil all over the place. They scramble to get the vehicle back on a rack to investigate the source of the fluids. So now it is time to talk to the service manager who tells me a completely different story. He says they don't have the airbag part and it will take days to get it in and the repair will take several hours! He claims that all the fluids dumping on the ground are from the oil change and that it is NORMAL! After over an hour waiting for my Jeep they pull it out and there are still fluids running out of the bottom but they claim it is from some cleanser that they used. I'm not sure what I find more aggravating, the total incompetence of the service tech, advisor and manager or the constant lying from the same folks. This is a horrible dealership and everyone should avoid it at all cost. We bought this Jeep there and the sales guys are just as shady as the service guys. We will never return there.

Scheduled an appointment weeks ahead of time to fix the passenger airbag recall and an oil/lube service. Service guys called a couple of days ahead of time to confirm the appointment and I did. Showed up on time for the appointment and they inform me that it will take all day to perform the repair and I need to leave the vehicle with them. End of the day comes and they finally give me a call to come get my Rubicon. When I show up they tell me that they couldn't fix the airbag recall because they didn't have the parts. They said they had held on to it all day in case they could get the part delivered in time. I told them I'm not too happy about having to bring my vehicle back again and my service guy Kai says next time it will only take 20 minutes to fix! I pay for the oil change and as they are pulling my vehicle out they notice that it is leaking oil all over the place. They scramble to get the vehicle back on a rack to investigate the source of the fluids. So now it is time to talk to the service manager who tells me a completely different story. He says they don't have the airbag part and it will take days to get it in and the repair will take several hours! He claims that all the fluids dumping on the ground are from the oil change and that it is NORMAL! After over an hour waiting for my Jeep they pull it out and there are still fluids running out of the bottom but they claim it is from some cleanser that they used. I'm not sure what I find more aggravating, the total incompetence of the service tech, advisor and manager or the constant lying from the same folks. This is a horrible dealership and everyone should avoid it at all cost. We bought this Jeep there and the sales guys are just as shady as the service guys. We will never return there.

Normally i would give them 5 stars, but not this time. i was there on Thursday, March 21, 2019 for a recall, upon leaving i noticed someone went all through my glove compartment and had my insurance card laying out in plain view. As i was driving i called service to find out why that happened, being that it wasn't necessary that i present it being that i was there for a recall only. and why i had 2 screws laying on my seat. i person i spoke to, put me on hold never came back, so i guess the phone rolled over and someone else answered the phone. at this point i was not willing to explain all of that again to a new person. so i ended the call and called back the next day , spoke with someone that said they would deliver my message to the manager for him to call me. he never bothered to call me. my concern could of been cleared up in 2 minutes, but no one seemed to care. i am very disappointed and probably will not return. all i wanted was an answer. this issue was too easy for them not to make an effort to clear it up , so i wouldn't have to wonder whether or not they forgot to install the two screws, and the issue with the glove compartment.

We purchased two 2018 Dodge Hellcats the same day 6 months ago. They are marketed to drive 200 mph. When we drive each of these cars over 100 mph, they shake violently. So violently that it feels as if the car has thrown a rod. We also purchased all the extra insurance protection they had to offer. The front bumper on one of the cars actually is falling off from the violent shaking. The service department management refuses to work on either car claiming that they can not drive it over 65 mph. False adversetment. If they can not get the car in optimal running condition for what is marketed and sold for, then who the xxxx wants to buy one? These cars and the dealers are a scam! And of course I scored the buying process a 5 stars. They want to cars to every sucker they see!

Friendly staff! One of the techs left greasy hand prints all over my vehicle and forgot to reset the oil life...

AWESOME CUSTOMER SERVICE! JESSE WAS SO HELPFUL AND LISTENED TO EXACTLY WHAT WE WANTED. DEFINITELY WILL CONTINUE FUTURE PURCHASES WITH CHRYSLER DODGE JEEP KATY!

The car buying experience was great. In and out in just under an hour

First time I. Ame here from NE, the people are very polite and helpful, they found out what was wrong right away, they fixed my car on the time frame they said, service is great, the shuttle transportation awesome and I recommend this place thank you all.

I was really satisfied with this location at first since they blessed me with my Jeep. However the integrity of the employees up there suck especially Frederick. I was told if I referred ppl and they bought a vehicle that I would receive $100 per person. Well sadly to say this isn’t the true. I referred my mother-n-law and praise and worship leader to purchase with Frederick now going on about half a year and I have yet to receive my referral payment that Frederick oh so promised my husband and I. What’s even more disappointing is that he completely stop returning our text and phone calls. I definitely will not be referring anyone I know over here anymore. The least you can do is pay me for helping you guys out!!

Hector Florez-Barros did a great job and was great to deal with when shopping and buying a truck. He wasn’t pushy and made it an enjoyable experience!

Price was good.. the sales man was friendly n the finalize dep lady was beautiful 🧐🤓😁🤣😎

I own 2 Ram 3500's for my utility construction business and this is my dealership of choice! GREAT SERVICE!!! And, my service Tech, Sheila, is awesome. Reuben in pars is the man too. Not only is the service department great, but parts department rocks too. NO BS! We've decide to only run Rams from now on for our business, and my next truck purchase will be from here.

I had a great experience .

Awesome people. Carlos andres and finance guy sorry can’t member name, great crew will return

I LOVE AutoNation Dodge In Katy. They always take good care of my car and provide excellent customer service. I’m always greeted at my car, the service writers are always smiling and polite. They are very thorough about what’s going to be done and the time length. My wait is never too long . I get to enjoy a nice cup of coffee in a cozy area as I catch up on some reading or take business calls. ALL the staff is very courteous and the shuttle is simply amazing. That’s relieves a bunch of stress IN CASE time is an issue. My checkout process is quick but again thorough and I appreciate it...... so thank you 🙏🏾 guys at AutoNation Dodge for a great system

Nicholas Cornman is the best!

For the past couple of years, this dealership has been very frustrating to work with. We had an appointment for 8:30am. They told us it would be a two hour repair. I called them at 4pm to see if our jeep was ready. It wasn?t, but they assured me they would call when it was ready. I called back at 5pm. It was ready then. They have our cell phone and email. Put us picking up our jeep in rush hour traffic in Houston, Texas.

Everything was exceptional, from the sales person Kathy Nguyen to finance with Phyllis. I've not had this kind of service in buying a vehicle in 30 years. Victor the new car manager was a huge help to. I highly recommend the dealership and especially Kathy Nguyen!

Jaime Emerson from AutoNation CDJR a Katy is always a big help in figuring out what is the problem and the best accommodation to be solved!! Thank you!!

Very satisfied. Great customer service. Did a great job of explaining process and getting me in and out in a timely manner.

Our service advisor was very knowledgeable and helpful. He kept us updated on a daily basis. We are very pleased with the service we received.

Kathy Nguyen @ NguyenK@autonation.com was fantastic,super stress free experience and she worked very hard to find the vehicle that I wanted.

Great place, great selection of vehicles!!!!!

i have given this dealership multiple chances before writing this review. the first chance was about 6 months ago, I was underwhelmed when I first walked up. there were 2 sales reps who passed me as I was getting out of my car and walking in and completely ignored me. I understand they were busy, however, a simple nod or good afternoon would have been sufficient. I shrugged it off and headed inside. once I was inside there was nobody to greet me it was super quiet (like hospital room quiet), and slightly unappealing. I stood around for a minute or two and looked at the SRT Durango on the "showroom" floor. Finally, I sat down in a free chair and waited. The young woman, I am guessing to be the receptionist, came in and walked right passed me went to the front desk grabbed a toothbrush from a drawer and walked away. Again. Another person completely ignored me. Again, it as simple as an acknowledgment. I sat in the chair for about 5-7 minutes waiting for someone to want my business. Finally, joe came over and checked in on a couple sitting near me and next checked in on me.i told him i wanted a durango and we went for a test drive and I learned that the vehicle was a previous loaner vehicle. Which to be honest is the main reason I did not purchase that day. Later i decided to wait and my fiance and i would trade in our vehicles together. that time came at the beginning of this week and we went back to joe, who did not remember me and thought it was funny. we chose a diesel ram and a journey and went back last night to get everything started. they insulted us about or trade in. tried to give us 1500 for a mulitple upgrade harley davidson and less than average on a mint condition ram with upgrades and with exceptionally low miles. the sales manager woman was extremely rude and acted as if we were idiotic. both my fiance and i have worked or currently work in a dealership. we know they were lowballing us and to then insult us by saying our mint condition truck is not clean clean was the last straw. we ended up just walking out at that point because the woman sales manager made it clear with her attitude and body language that she simply did not care. Back in August i told James Hagan my original expierience and told him i would give them another chance and this dealership failed me twice. they lost 2 sales and what would have been a loyal referral to their establishment as i have many of my own customers looking for where to buy tow vehicles. update for a response to the owner: i do not wish to move forward. thank you,

Great work, car feels brand new after maintenance. I really like the work the service team does at this AutoNation CDJR. I think the communication services, like dialing 1 for service on the phone and being sent to sales (😤) needs to be fixed for smoother scheduling and better management of accounts. Overall, the work done is impressive enough.

I had a great experience they where really professionals and helped alot on getting my new 2019 dodge charger

Nice ans clean furnaces. Friendly and happy staff ,very knowneldged in all aspects related to the purchase of the new vehicle acquire, looking forward for my next purchase .

I was very impressed by the service department. They took care of my recall easily. However, receiving a call back from the service center was lacking. I had a concern about something else with my car. I called 3 times, never received a call back. Luckily I’m my 3rd call they answered.

They lost a customer and money. I found a truck online, I live 3 hrs away so i called them to inquire on it. I attempted to negotiate a price $500 less than their asking price. They declined it. A week later they reduced the price by $200, i called still didn't lower it to my offer. So i take my business somewhere else. 2 weeks later i get an email that same truck i wanted lowered by $800 ! Lol. It sat for almost 2 months total. They should have taken my offer. On top of that it's probably still sitting there. Way to go AutoNation.

The service department has been better than other dealers in the area. They don't give you a bunch of run around and actually do what they say they will. What a concept. Sheila was very helpful. They are a little slow and no loaner with appointment but they do run a shuttle. They have good prices on new cars but more than make it up by offering below average on trade. Maybe get an offer from another dealer on trade before buying here.

The people who help me are always excellent.that has not changed. I just can?t help but notice that servicing my car was easier before AutoNation took over. The old dealership (when it was Allen Samuels) used to have loaner cars available, but not anymore. And shuttle rides home didn?t require over an hour wait! Not sure if I want to buy my next car from AutoNation.

Fast service at a competitive price

Worst service center ever. Nothing but rude employees there would not recommend coming here. They act like you’re wasting their time because they have to look up your name for one second. One of the woman in the front was completely rude don’t understand how she works there, couldn’t open the door right for me acting like I was coming to rob the place or something. Horrible experience, never again.

My wife and I were very pleasantly surprised with the professionalism displayed throughout our first call to the dealer through the time we drove off in our new Ram 3500, and even afterward. We found a good online review on a salesperson (Eric Popa). We called and he met us at the front door noting that he was with another customer, so he introduced us to Andres Chavez who took us for our test drive. Andres got the ball rolling. We were offered a fair price for our trade in that was above other offers, and they had the sales price posted online which was agreeable to us. Eric returned and he and Andres walked us through obtaining another discount through our insurance company. There was no high pressure, no ridiculous add ons, and when we declined optional services it was accepted without resistance. Phyllis in finance was a straight shooter and willing to answer all questions we had. We had our financing pre-approved, and Phyllis was straight up in disclosing they would be hard pressed to match the rate, so there were no games there. Overall a fantastic experience start to finish for complete strangers expecting the hype and hassle other dealers use and that we have endured before. Autonation CJDR Katy is doing it right and above board. As an aside, I left some keys when we left our trade in, and Eric called us on the way home to make sure they would be returned to our preference. Great job all the way around and we will return the next time we are in the market for anything they sell. Thanks!

Very professional and willing to work with you. Everyone I delt with when I bought my truck was very helpful. It WAS NOT the environment of a car dealership. They didn’t pressure me into anything. Not even the sales representative Derrick Woods. He made sure I was happy and comfortable with everything.

Sales agent Kathy was very helpful and organized. The finance manager was not qualified and wasted two hours. Instead of focusing on selling useless insurance deals should focus on his learning of finance systems of different lenders. Finance team does not honor your opinion. I literally have to say 20 times NO to useless packages.their behavior was annoying. Instead one time NO should be enough. It seems they do not value customers rather focus on their sales goals only.

their a team of superstars thanks john

Set apt up for recall days before for 8:00. Needed my vehicle for 3 .. Enough time right? Called at 1:30 just taking it back now!!!!!!!! I was asked if I was waiting for it? 2-4 hours, glad I did not plan on spending day there. Never going again or buying there. Autonation Chrysler Dodge Jeep Of Katy is a Joke. Another time my husband went for an oil change and they told him that they didn’t have service guys to get to it that it wouldn’t bother them if he went somewhere else. Yes, we’re done.

service to address 4 recalls. max estimated time was 3.5 hrs to complete. had appointment 7:00am , vehicle service finished at 4:45 pm

Adam at Autonation Dodge Katy has been a great person to deal with. I’m the past 3 years I have bought 4 cars from him and he has made this process so delightful. I give him an idea on what I’m looking for and he has always exceeded what I have asked him for . Great service, Great Deals!

This is my 2nd Ram 1500 truck I bought here, my salesman Phito is great a real customer advocate, his after sales service is way above average. The sales manager Todd really got me the best price for the model I bought I would not hesitate to send family and friends to Phito he will take care of them thanks Phito and Autonation

Mrs. Carter was very helpful in servicing my 2010 Dodge Ram truck , making sure that we knew every thing that needed to be done. Mrs Carter made us feel very blessed and welcome to the service I would like to thank this Lady for all the help she gave us at AutoNation Katy Service Dept. We need more people like this, Haywood family Thank you

Wish buying process was shorter then what it was. To long of a process just to buy a car.

This was my 5th Time for routine Service on my Jeep as I "follow the book" and go in every 5,000 miles. There was a thing or two I did have to go back to the Dealer on but they quickly resolved my issues and made good on my expectations. I am a long time loyal Customer to this Dealership and have every intention of doing business here for years to come.

I went in for service on my vehicle. Jonathan Cristobal was my service advisor. Jonathan was very helpful through out the whole process. Very knowledgeable, courteous, and gave excellent customer service. He explained everything in the process, from beginning to end of the transaction. I will definitely return for service in the near future and come back to see Jonathan.

Worst service ever. Don’t go to their service center nothing but a bunch of lazy rude employees. First off one of the lady’s in the front couldn’t open the door enough for me to fit, had to squeeze in, then had the audacity to be plain rude saying I didn’t know who my vehicles name was under and stating I was basically wasting their time. Andrew wouldn’t even look up my name under my vehicle correctly he decided to just pretend to look at the screen than continue to say no truck there was under that name. Never going to this center again. Would give zero stars if possible.

Had my Jeep brought there after the same issue kept happening. Called to get an update after two days and was told I "wasn't a priority because I didn't have an appointment" ...called to make an appointment and they wouldn't allow me to make one because I had an open ticket. Joke of a customer service. Towed it to another service shop and they checked it and finished in that day. If I could give zero stars, I would. Awful experience.

Bukeka Carter was awesome and service was quick.

Good service , sales man Vito is the best !!

I went in for service on my vehicle. Jonathan Cristobal was my service advisor. Jonathan was very helpful through out the whole process. Very knowledgeable, courteous, and gave excellent customer service. He explained everything in the process, from beginning to end of the transaction. I will definitely return for service in the near future and come back to see Jonathan.

Had a wonderful experience a Autonation in Katy salesman was wonderful never pushed or demanded anything. He asked what we felt comfortable with down payment. He showed us cars we asked and ultimately got me the car I wanted. Great and wonderful experience thanks to finance group and salesman Joe.

I purchased 5 trucks from this dealership and have always have been completely satisfied with my car purchase experience at AutoNation Chrysler Dodge Jeep Ram in Katy. My salesman Phito provided excellent service, from the moment I walked in he was super attentive and helpful, Phito goes above and beyond to help in getting me an amazing deal on on each of the tucks I purchased. It was truly a pleasure working with Phito & I would totally recommend him to anyone looking to purchase a new or used truck, he made the process absolutely painless. I give this dealership a 10+ on a scale from 0-10.

My experience was great at AutoNation Dodge Jeep Ram! Omar Coreas was very helpful and was very knowledgeable. Left with an awesome purchase that was way beyond my expectations.

Damaged front rim was to be replaced but what they did was touch up , polish and put in back, and put the perfficly good one from back to front, we have purchased 5 vehicles with you all, which includes Allen Samuels. Very disappointed, have already discussed with my insurance co. Your rep. Said if I wanted a new one he would pay half.

Met with Justin Dunham, and he is AWESOME!!! He is honest, straightforward, and a good guy. He literally made the experience easy and comfortable. He was very informative and went above and beyond. I will be coming to him for all future personal purchases and business purchases.

A great buying experience! There was never any pressure from the sales team and they understood that I was looking for the best deal in town and they delivered. Small issue with a cracked windshield that I didn't notice when I picked up the Ram for an overnight test drive (it was raining and night time) but they agreed to replace the windshield when I said I would purchase the truck. Waiting on the repair so was not able to rate them on repairs yet.

I would like to thank my sales reps Eric and Chelsea for making my buying experience SUPER easy. They are the BEST. This is first time purchasing a vehicle from Auto Nation but will not be my last. They make the process so easy and answered all of my calls. This Auto Nation location has a customer for life!!!

Friendly people and comfortable waiting room.

Good evening, Im writing this to inform you about my horrible experience at your Automation Location. Yesterday I dropped off my 2018 Dodge Durango (color white) at 8:00 am for regular maintenacne along with a few items they where going to look at. The representative assisting me was Jesus Guerrero ( service advisor #8609) when leaving my car he advised me that he would give me an update around 1-2pm which I never received. I took the liberty on calling him at exactly 2:48pm for an update which he mentioned my car was with the technician and he would personally call me back soon to let me know if my car would have to stay over night. Long behold 6:35 pm came around without any type of update, I called once more and spoke with a polite service advisor by the name of Andrew and he mentioned Jesus had left for the day. Disclaimer: I mentioned to Jesus it was important for me to have an update as my work schedule would need to change if I was not able to get the car back in time, he agreed and assured me thru the whole process he would keep me updated ( never once did he take the liberty on updating me) The next day came along ( today 02/20/19) I decided to reach out to the service manager Chase but was found with his VM, this call was made around 10am give or take and not once did I receive a call back from him as well. I got tied up at my office with some meetings and finally had a chance to call once more, but this time I finally got hold of Jesus and he said he would call me with an update once my car was ready. He kept his promise for once and actually called me around 4:45pm to let me know my car was ready to pick up. Great!!!……. so I thought……. I get to the dealer, he took me to the counter to pay the $53.30 that was owed for some wipers I had them replace, I grab the receipt, get my car and finally come home…..The worst part comes when I get back home I park my car and inspect it to find out my FRONT DRIVER BUMPER had been scrapped as if the car rubbed on another car, the paint is completely off and the black bumper body is showing from underneath the white paint…… on top if this, the hood and fender have grease stains from the tech working on my car….. You would think a big company like automation would teach their employees better ethics when it comes to assisting their customers and working on peoples cars. This is not acceptable at all and I have reached out to your CORPORATE office and filed a report. Im extremely disappointed in my experience as my purchasing experience was amazing and thought I would receive the same level of respect and service as the one in Houston. I would like for you to reach out to me and let me know how Autonation will correct the damage on my Durango. Thank you!

Went here for a oil change that only took 1hr but months down and my vehicle was hit while parked from the rear passenger side, so now after 5months from waiting for my car to get fixed I finally got it back and the collision place took pictures And they showed that my oil filter cap was damage before working on my car so I go back to AutoNation and they told me it’s not their fault I waited too long

The worst service department in Houston Metro!

I don’t recommend getting your vehicle serviced here. I brought my vehicle in for a recall and oil change at 730 am and didn’t get my vehicle back until 5. Service Advisor Young Song never called to update me on my vehicle. I called several times and they just kept saying he’s with a customer. I finally called a spoke to him at 3 only when I demanded to talk to him. Mr Song says we are just putting your vehicle for an Oil change and will call you when it’s ready. I’m still waiting on that call. I just went at 5 because my vehicle had to ready. Mr Song says it’s in the back let me get someone to bring it up. Got my vehicle and 2 miles down the road my battery light and Low oil light is on. I’ve been having this vehicle for 4 years and only light ever to come on is Low tire pressure. I immediately try to call Autonation and was told Mr Song was not there. I parked my vehicle and all the oil was leaking out. The next day I had to take off from work and drive my wife car to Autonation to tell them what was going on. Mr Song apologized for what happened and a tow truck come pick up my vehicle. He said he would call me when my vehicle got there and 2 hours later I had to call him. He said that the Oring failed which probably means that they didn’t put it on. Wow 😮. Mr Song said they will clean all the Oil out and check it for damages. Gave me free Oil Changes for the next 2 but didn’t offer to refund me my $91 bucks. Check my vehicle and still had Oil every where. What makes them think I would EVER bring my vehicle back over there? NEVER

will not buy a dooge again 40.00 miles 6 recalls now fuel gauge not working thay tell me 1100 hundred to replace it

Your service department should be arrested for theft! I go to get my oil changed (which was still free). I have 11k miles on my 2018 Jeep. Two hours AFTER my appointment time I get told they are almost done because I need new differential fluid ($124) and a new air filter ($79.95). I turned down the fluid and reluctantly said ok to the filter. A few minutes later I ask my rep if I could see the old filter. He walks into an office and brings one out showing foam in it. After I left I realized that was not my filter! I have never driven through foam! And nobody just carries them around in the front office. You got me there! But once i did my homework and called River Oaks Jeep service they told me in no way should my differential fluid be black (until ATLEAST 50k miles) and that you all are dishonest. I will NEVER be back! And I will post on our Jeep club page to make sure they do not waste their hard earned money on you all!

Usas great the time that we spent with Carlos Gonzalez he ido very kind I will recommend him with Many friends if someone wants a seriuos sales person think about Carlos Gonzalez

Waited too long for an oil change and when I got the car back, they forgot to put new sticker

Had vehicle 6 months been in shop twice...1 month each time for repair of same two problems on a very low milage vehicle. The work on the vehicle was not major repairs. The one star is there because the staff I delt with were attentive and friendly

My review is for the service department. The people at the service department are nice and pleasant. But the service time is below par. I went in for an oil change and it took over 7 hours to get my car back. I had to take a shuttle and then get a ride to go back to the dealership to get my car. It should never take this long, especially if one is going in after making an appointment. The dealership needs to address this issue.

I was completely satisfied with my car purchase experience at AutoNation Chrysler Dodge Jeep Ram in Katy. My salesman Marlon Portillo provided excellent service, from the moment we walked in he was super attentive and helpful, he gave us an amazing deal on my dream car & was also able to get us top dollar for my trade in. It was truly a pleasure working with Marlon & I would totally recommend him to anyone looking to purchase a new or used vehicle, he made the process absolutely painless.

Salesman Aaron was a big help with purchase. Fair price on trade-in and great experience with buying a 2019 Cherokee Latitude. Couldn't ask for a better price and salesman.

Work was completed in a timely manner. Excellent communication with status updates.

What’s the point in making a 10 am appointment to get a diagnostic check and oil change on my car, and allow the service dept to keep it overnight for them to not even touch it till 1 pm the next day? I even told the service agent that I needed it by a certain time, and they didn’t even get the free oil change done by the time I needed it. Now that my car is not under warranty I doubt I’ll be coming back to this dealership. I’ve had positive experiences before but this past experience was more than disappointing. Beware that they will take their sweet time to not service your car even when you make an appointment!

Express oil change is slow. They need to drop the express off. Finished the info gather with the service advisor 25 mins after 9 am. I was told it would take an hour to an hour and a half. I understood being that there was quite a few people already here. It’s been almost two hours.1120 am walked over to talk to the service advisor and she informs me that there almost done. At 1146 I get a phone call let me know that my truck is finished. I don’t blame the service advisor.

Professional courteous servoce

Overall good experience initially. Took in for axle seal replacement very prompt service. Informed service writer emergency brake linings were saturated with oil. Wondering why since it was under warranty it was not changed. Called Saturday afternoon to speak with service writer today is Sunday still have not heard back. Also rear brakes were done prior to axle seal leaking and now they sqeak. Wondering if oil got on new brakes.

Excellent service by Matt and the team.

AutoNation fixed my car in a timely manner. Although it took longer than I thought it would, they made sure that they fixed it correctly!

After getting my vehicle over a month later (dropped it off Dec 18 it’s now Jan 24) it’s been a horrible experience. Lack of communication between the employees, techs, managers, and with myself. Put a claim through the warranty, told me it was approved 100%, then it wasn’t all covered, then back to it’s all covered. I mean the communication is horrible. So I finally I get my truck back and turn in the loaner car and they call me to say there is damage on the loaner. Really??? I feel they are just trying to get some kind of money out of me. If something happened to the vehicle I would know about it and totally understand, but come on. These guys just won’t quit. Stay away from this place, please.

No hard core sales pressure My sales lady went on and above to locate a used jeep manual and even delivered my jeep to my house on a Saturday night Sales lady very knowledgeable about jeep wranglers

Thank you KIMBROUGH AUSTIN. You were an absolute pleasure to work with! If you are looking to buy a car in and around the Houston area - OR if you find one on this lot and have to travel in like we did- HE is your guy! He was nice enough not only to send us pictures of every view of the car, but ALSO went a step further and sent us VIDEO!! Great price on a beautiful car!! Also, Phyllis in financing is wonderful as well. We didn't end up utilizing their financing services - but she was absolutely helpful and very kind.

They are the most dishonest dealership you will ever deal with! The salesperson that we did business with told us that the car had a GPS and when we drove it of the lot (they had to get the car from another dealership), the car didn’t have a GPS. Then they sold me on the fact that ICar play was better and bunch of lies and promised me a $250 refund check for their dishonest mistake. It’s been 3 weeks and they have NOT done anything. It’s not about the money - it’s about their lies and dishonesty.

The staff at the repair facility were very nice. Emerson communicated well throughout the repair process. Repairs were TIB and Warranty so I can't say anything regarding costs. The repair process was completed in a timely manner and on schedule. Very pleased with the work results.

They were friendly to me and my dog, Quincy. Being receptive to my aging furry son speaks volumes about the courtesy of Auto Nation to its customers.

Ray Coleman was an outstanding salesman, very knowledgeable about the Jeep I was purchasing and made the car buying experience pleasurable.

Great customer service, nice and warm people, the facility is very neat as well as all the staff, in particular our advisor Carlos Paredes, he helped us in all the whole purchasing process, explained and recommended the best options according to our situation, very prifessional and friendly, making our experience very pleasant.

Bought truck last week literally less than 7 days with it and already multiple issues. Check engine light which I got them to fix, now the Bluetooth audio will not recognize devices, USB port loses connection, front passenger seat lining broke day after I drove it home bc was shoddy half fixed, scratches from a brush on it when washing it that wasn’t there when test driven... list continues. Beyond disappointed for how much money I spent on a basically new vehicle with only 12,000 miles on it

Carlos Gonzalez was wonderful to work with, appreciate the time and commitment he spent to complete the sale.

The service rep Burkeka Carter was excellent in servicing and expediting my car seen that I was from out of town. I commend her dearly.

Autonation was extremely easy to deal with when buying our 2019 Chrysler 300.

DO NOT TAKE YOUR VEHICLE TO THE SERVICE DEPARTMENT! First time we took our dodge dart for warranty work they forgot to secure the right front brake line which ended up rubbing against the tire and creating a hole, lost all brake pressure. Luckily my girlfriend knows how to use the emergency brake. Then this time we had to take vehicle in to get the motor swapped because at 35k miles its burning 4 out of 5 quarts of oil within 1,000 miles (2.4L multiair). Got car back yesterday 1/5 and today took my girlfriend out for our anniversary, get into parking spot at restaurant and vehicle wont shift out of drive. Vehicle wouldn’t turn off due to it being stuck in drive, cant reverse out of spot due to it not shifting. Luckily i was with her and was able to get it to manually shift and burned the crap out of my hand. If she was by herself she would not of known what to do. Twice we’ve had work done our vehicle and twice we’ve had major issues. On top of this we got the run around trying to get a loaner for the warranty work... managers saying they called and left a voicemail but yet never had a missed call nor a voicemail. First service writer we delt with dropped the ball and never notified us on anything, didnt even know how to order parts. Its a clown show in there. Highly Unprofessional.

I initially went in and met with another salesman. I did not buy that day and he proceeded to call me about every other day and email frequently to see if I was still interested. After deciding that the Jeep Grand Cherokee was the car I wanted, I emailed him to let him know I was there to talk further. Another person greeted me and went to tell him I was there and he came out and looked at me, said he never worked with me and the person that greeted me took over from there. Through some trial and error, we finally found the car I wanted and close to my preferred price point. They let me drive the car out that night on good faith as I was using my bank, which was closed for the day, to finance it. Adam Memeti was the salesperson we ultimately used and he was very nice and accommodating. After having the car a few days, my back right tire went flat which ended up being due to an incorrectly installed valve and sensor. I texted Adam to let him know and he told me to bring it back anytime and they would fix it. He waited with me at the service department until someone was assigned to look at my car. The process of assigning a person to look at your car was very ineffecienct and not very customer service friendly. I checked in with Cathy, the car valet person at Service, who told me to wait inside. I stood there for 5-10 minutes before anyone acknowledged me. Someone finally said go ask Cathy who is next up to take a vehicle so Adam did. She provided two names. One was on the phone and the other proceeded to get on a call after we told him Cathy said he was next. He then hollered across to someone else to see if he could take my car. That person said ok but then also took a call after that. However, after finishing his call, he did take care of my car getting fixed, walked me to the waiting area, provided me an update and came to get me when it was ready to go which was great.

It took me a week to make an appointment. I had an appointment on Monday 24th @10AM and I decided to leave my car there. They told me that they probably wouldn't get to it that day but definitely will get to it the next business day Wednesday. Called on Wednesday and was told they haven't even looked at my car. Tried calling them on Wedneday afternoon and I didn't get a call back. I went up there on Thursday and still my car was still sitting there and was not diagnosed. I decided to just take my car as my contact person could not be located. I was told that an appointment just placed me in line. Then why do you have the process of setting up appointments. The whole process is a joke. I would definitely avoid this location.

Very courteous and professional. I had an appointment that should have taken 1-2 hrs. But wound up taking over 6 hours. I would however go back to them.

Love the car, staff was friendly and very helpful.

I was the only vehicle in line. A employee/ Tech approached my truck & asked what services I needed. I stated an oil change. The employee/ Tech walked off as another vehicle was pulling up & started completing services for the second vehicle that pulled up a minute after myself. I discussed it with the manager Chase. He told me I took it wrong but he will speak with his employee. The person that walked up to me for services didn’t communicate with me at all. That employee started helping another customer. I really didn’t appreciate it.

Great customer service at the Service Department. Mike from the Service department was very friendly

I had a great experience, I was not there too long and was taken care of upon entry to the facility.

After having a not so good experience at another dodge location, this Autonation location was recommended to me. My experience here was very good. From the time I was greeted to the time my service was completed. My truck needed major engine service, under warranty. The service manager assigned to my case was very informative and responsive. I recieved a courtesy call daily to let me know the status and to answer any questions I had. The service was completed fairly quick, just a few days. After almost a week since the service, no complications with the vehicle. I would recommend this location.

My husband and I visited the dealership with a certain truck in mind. Our experience was more than we both expected . I left with 2014 Jeep Wrangler. my dream truck. Thank you to Wayne the finance guy(Army), Nuri for facing my husband and surviving. Sherif for giving us a call. Thank you Gentlemen for the great experince. 🎄

Horrible service, I went in on a Monday my Service tech was Kai he said he wouldn’t know what the problem was until Tuesday but that he was off so I wouldn’t hear anything until Wednesday or Thursday. I waiting Wednesday Kai called me at 4pm after I already tried called him 2or 3 times tells me that it’s my sensors in my dash board. I begin to explain to him that that’s not what the problem is and tell him the truck is making a loud noise he needs to find the problem. He calls me Thursday and says it’s an exhaust leak I said go ahead and fix it. Then calls me Thursday afternoon and says there is another Thing found but it’s going to be expensive and I don’t know your situation you may want to save for this. And tells me it’s a tappet hydrolic and will need at of them replaced. I tell him that I will go pick up my truck. Which I did and he ends up charging me more then what we discussed because he fixed the sensors and the exhaust leak he found. I didn’t argue I paid and left. Will not go again ever

Overall it was a smooth operation. The recall warranty work was done on time as planned.

Not the cheapest repair shop in the area, but they do a great job and complete it in one day. If you want quality service, take your car here.

Service for safety recall, headline, and install Remote start system. Could not have gone better. David Arriaga is great. I’m a customer for life.

What a great place to buy your Jeep. Your treated like a queen.

Stop selling vehicles with known recalls....tell your customer about the known recalls and return customer calls when you say you will.

I purchased a brand new car from this dealership. Within a day or 2 of getting the car home, we started to smell a moldy scent that only got worse as the days went on. We took the car back to inquire about the smell and they offered to use chemicals to remove the smell. We, very concerned that they sold us a flooded vehicle, wanted more than to cover up the smell. They assured us that the car had never been flooded and proceeded to clear the smell out of the car. Within a few months, the smell started coming back. We took the car back again and this time they dug a bit further. It turns out, the manufacturer did not install the drain lines for the sun roof properly and their was some leaking occurring from the firewall as well. They had my car for 6 weeks, did not have loaner car for me for a week, and they went long periods of time without any communication at all. I now have the car back with a minimized smell but, it is still there. WHY? Because they refused to replace the carpet where the smell resides. So, I will be taking it back once again in hopes to have the smell removed. This is not the exciting new car buying experience anyone would hope for. I bought a brand new car that has a ton of issues at a dealership that take a long time to do anything about it and does not do the job fully. Avoid

They had our truck for about a week and a half. We had to have some repairs done and some recalls fixed. They couldn’t repair the problem without WAY overcharging us, about $2k more than any other place quoted us, but they would fix the recalls so we left the truck. When I tried to call and schedule to have the truck picked up, it took me TWO days to get in touch with anybody who could actually tell me when our truck would be done, the only correspondence I got was an email requesting authorization for payment without even telling me how much I was to be authorizing. It took me driving up there to get any answers. I was told it wasn’t done yet and that somebody would call me Saturday when it was done so I could have it picked up. Nobody called me and when I called he said the truck had been done but they were closed so I couldn’t come get it. Not only that, while they had they truck they managed to fry the batteries. They will NOT call us back whenever we ask them to, even when the truck was in their possession. Currently on day two of waiting for a service manager to call us. I can’t judge their overall quality of work because my truck doesn’t currently start, but their communication and lack of caring about the customer alone is enough to make me encourage anybody to stay away.

Gave me the best internet price and didn’t try to add extras, great job will recommend

Maria Hernandez was excellent. She listened and definitely made me feel comfortable about the issues with the truck. Repairs were done rather quickly and I was informed about what was fixed.

I was lied to the entire time. In for a simple warranty battery replacement and it took over 5 hours. Was told they picked up battery from next door dealership and that did not occur until 45 before they were done. For over 4 hours they did not have the battery and were telling me they did. I could have made other arrangements as my kids we stuck at school for over an hour after they were done.

went in for service after talking to Jonathan on the phone and said bring it in when i got there Jonathan pulled in my truck then brought it back out and said please if you don't mind bring it tomorrow please work with me i said ok wenrmt in next day with someone following me drove 27 miles both of us just to hear them say they got swamped so it will take 5 days ..... remember Jonathan said he will have it done by the evening very unprofessional..

It’s always a pleasurable experience walking into the dealership, very welcoming and friendly faces. The managers are great and the sales men are very professional!

Matt in service is the absolute best. If you need your car serviced, ask for him. He goes above and beyond the definition of "service.

Great, professional service from Ray Coleman and Amanda in finance. They gave me options, explained what would benefit me most and made great suggestions based on what I told them I wanted! They were not pushy and allowed me to be in control of my purchase

My representative was great. He was veey helpful and kept me informed throughout. This place has gone downhill ever since AutoNation has taken over. Booking a service apointment was an absolute waste of time since they could not even look at my car until the following day anyway.

I have a really good experience purchasing my new 2019 Ram Limited they give me the best price on the market definitely I will come back and buy me another car or truck on the future. excellent customer support an excellent sellers thanks . Omar Coreas CDJR Katy Autonation

great service in and out quickly

Great experience. Satisfied customer. Repairs were done in a timely manner, just wished they had a loaner program.

Emerson is a great service advisor. He makes sure my vehicle is taken care of and in a timely manner. Very professional and great guy. The service manager is terrible though. Make sure you ask for Emerson and he will make sure your vehicle is taken care of.

I brought my 2015 Dodge Ram 3500 Laramie Longhorn in for two recalls. Water pump with collateral damage due to water pump failure and a shift issue. Water pump was fixed in a timely manner. a bolt was needed to fix shift issue. Bolt was ordered "from Dallas Texas" (7) Days later the wrong part was delivered. Not until I suggested calling another Dodge dealer was the bolt found locally . Found the "bolt" and had my truck fixed in a matter of hours. Left me holding a 14 day bill for a rental vehicle. I just believe a little thinking outside the box could have saved considerable time and money. I do want to say Kia Young kept me informed and returned all calls in a timely manner. I will use AutoNation Dodge Katy, TX. again !!!!

Very difficult to make an appointment. The third time was successful. Was promised same day service. Terrible communication concerning progrest on recall repair. Didn't get my pickup back until the third day.

Awesome place to purchase a vehicle!! It was quick in easy no stress no going back in forth my sales lady was the best !! If you looking for someone to help you with a vehicle go see my friend Breanna!!! I don't have good credit at all but Breanna never gave up!!! So I thank you Breanna!!! I will definitely be back in the future!!

After having a warning light come on my husband brought the truck in to inquire about it at the same time as having his oil change. Guy said he had never seen that code before. Even though he said that he somehow knew that it was safe to drive until the following week. He had to make an appointment to bring it in to be diagnosed, which is protocol but it would be over a week before he would be able to get a loaner car. Made the appt. Travel plans got rearranged and he tried to see if there would be a loaner on Monday instead of Tuesday- sorry nothing available. Just meant that he was leaving it to me to bring the truck in on Tuesday for diagnosis. Arrived at appointment time to be told- sorry the loaner that he was expecting to give me had yet to be returned and the lady wasn't answering his calls. But this wasn't told to me until I had signed all the paperwork and handed over my id and credit card. I had to leave for my other appointments with the promise that he would call as soon as the loaner was available to pick up. After no call was received, I called the service department just to be told that he found out he wasn't allowed to give me a loaner while the truck was being diagnosed. Only once it is determined that it can't be fixed in a given day- which I get- but I am highly disappointed that in the multiple times my husband tried to get this done it wasn't told until he left town with the good vehicle bc he believed I would be safe driving a loaner. Manager told me nothing can be done- so sorry about the confusion. But if it's doing what you say it's doing, the truck should not be driven and suggested I have it towed to the dealership.

Transmission problems were diagnosed. Took awhile for repairs as they were backed up, however, the communication from the service dept was outstanding. We were kept in the loop throughout...

Bukeka Carter was a wonderful person to work with.

I brought by baby jeep in to the service department for troubles with her engine. The staff was friendly and attentive. Kai Young was my service manager and I couldn't be more pleased! Kai made my experience a breeze! He was quick to respond to my calls, answer all my questions, and keep me updated throughout the process. Excellent customer service skills! Thanks everyone for your help!

I brought by baby jeep in to the service department for troubles with her engine. The staff was friendly and attentive. Kai Young was my service manager and I couldn't be more pleased! Kai made my experience a breeze! He was quick to respond to my calls, answer all my questions, and keep me updated throughout the process. Excellent customer service skills! Thanks everyone for your help!

My experience at Auto Nation Katy has been one of the most frustrating experiences I have had in a long time. I met with the salesperson I had spoken with on the phone, and a mere 5 ½ hours later, I drove away not being sure what my agreement was. I was asked to bring another documentation back to the dealership, an hour drive from my house, neither the sales person of the finance person bothered to come out to pick up the document. Ten days ago, I made an appointment to have my car serviced, at 7am, and was told that the service department would collect my new license plates and put them on the car. The service person never looked up from his computer when I was standing in front of him but, mumbled that the Subaru would most likely have to go to the dealership for service, the sales person should have told me that when I bought the car. He also said he would call when the service people found out what was wrong with the car. He never called, he said the phone number had a busy signal… nobody gets busy signals anymore. I called back and had to leave a message inquiring about the license plates, they had to wait until 9 am when the dealership opened, but I never heard back. When I got back to the Service department, my car had NO license plates, and no one in the service depart was the least bit concerned that what they agreed to was not done. A very understanding woman technician did offer to put the plates on the back of my car, I needed a bracket for the front, by that time, I was so frustrated with the lack of service I keep experiencing at Auto Nation Katy, I just wanted to go home. As you can see this lack of customer service seems prevalent at Auto Nation and I will certainly let every I know how incredibly frustrating it is working with Auto Nation Katy.

HATE THIS DEALERSHIP!!!!! CROOKS!!!! WILL SELL YOU A SHELL OF A CAR WITH NO FEATURES AND GIVE IT TO YOU DIRTY!!!!! DONT GET THE CAR REGISTERED AND WHEN AN ACCIDENT OCCURS THE POLICE CANT FIND CAR BECAUSE IT’S NOT REGISTERED! WILL NEVER BUY FROM HERE AGAIN AND DON’T RECOMMEND THEM!!!!!!

efficient friendly staff. great inventory

Love the Saturday hours. Very convenient to schedule service and have it completed in a timely manner.

Es el peor lugar para comprar un vehículo...no lo hagan, esta gente es tramposa y miente, se burlan de la necesidad de las personas, tan ridiculous en sus propuestas, si la gente tuviese todo el dinero que piden nadie compraría auto con financiación !! Es un engaño descarado !!

Only have 6K miles left under factory warranty, will not go back once it is up. Went in for recalls, had to make an appointment. Why? I don't know since they didn't have a part that was needed for one of the recalls. (Even though I was told they did) Made the appointment one week in advance and they still could not have the part? It is a stupid little button that needs a screw to secure it. Not like a high dollar item that might just sit on a shelf. Now I get to take another day off work so that MAYBE this time they can be sure they have the part before just saying they do without checking. Wasting my time does not show decent customer service. Oh, the guy who called me did say ooops...sorry. Yeah, that made my day.

Since this dealership and the Ford dealership was bought out by AutoNation, the service has gone to hell! Unprofessional to the max! I complained to the service manager about my experience and that my truck was still not repaired! He acted as if he could care less. He never returned my calls when he said he would. I had to call over and over and over! The last time I called, he answered the phone and said, "speak of the devil", "Hi Charles". WOW, he just called me the devil! I was blown away! How unprofessional is that! I will never buy or go to another AutoNation dealership again!

I took my Grand Cherokee in for an oil change. Exceptional customer service by Matt! He suggested some things to consider going forward and treated me as if I was his only customer. I will specifically schedule with him in the future. Best service I've ever received at Auto Nation Jeep!

I purchased at Auto nation nissian and they were awesome so me thinking that ok it’s autonation dodge I should go I was wrong!!! Car was overpriced and they refused to even work it out and the salesman acted as if we were getting on his nerves with asking questions and he just wanted to sell the car and make money and don’t care about the customers!!!

2 hours to just get a simple oil change is unacceptable. I wasn’t alone there were a couple of other customers who were there longer than me. If the sign says “Express” I assume it will be quick...not here!

The absolute WORST car buying experience I could have ever imagined. I will never buy from them again, and highly recommend you don’t either. We purchased a used car from AutoNation that had just gotten on the lot that day. While test driving, we noticed that the tire pressure light was on. The saleswoman assured us that there are "vigorous tests" that would show a problem with the tires and would be fixed. Well, a week and a half later, (after replacing the windshield and tint) we finally were able to pick up the car. The day after picking the car up, I had a flat tire while driving home. I took the car back to AutoNation, where the service department “vigorously” (which took all of about 60 seconds) inspected the tires and told me that not only the flat tire, but the second back tire, had nails in them. The service MANAGER told me that it wasn’t his problem. I quickly reminded him that it was his problem, 1 – since I was still under my 250 mile “return policy”, and 2 – because the tire pressure light had been on when we test drove the car. So, instead of the “vigorous tests” that we were promised, AutoNation put air in two tires, knowing that they had nails in them. Luckily, the guy working in the service department stood up for me. Two brand new tires at no charge, and I went on my merry way. 2 weeks later, while inspecting my tires, my husband noticed that a lug nut was missing from one of the tires that had just been replaced by AutoNation. But not just the lug nut, the key lug nut. For weeks, I was driving around with 4 lug nuts. I called and asked to speak to the sales manager this time, since the service manager was so rude the last time, and was quickly told by a receptionist, “He won’t take a cold call, I need to tell him what this is about.” So I made my whole spiel, and she cut me off by saying that she was going to leave a message for him. (Duh.) I responded with, “Ma’am, please let him know that you have a very upset customer on the line, and that I would really appreciate a call back.” She then told me, “I will give him the message, but he probably won’t call you back today, maybe tomorrow.” Wow! What customer service… After speaking to the manager (might I add that he called me less than 10 minutes after she gave him the message), he reassured me that he would have the lug nut key replaced on all 4 of my tires, and to just come down to Katy and he would take care of it. In the meantime, I still hadn’t gotten my license plates, which I asked to be mailed to me. So, I call, and was told that they called my husband’s number a month ago, didn’t leave a message, and that the license plates were there whenever I was ready to go get them. But what about them being mailed? I go to Katy to get the new lug nuts that I was promised and my license plates and dealt with a man in the service department that was clearly having a bad day and didn’t have time to make mine better. Again, there's that customer service… The service guy that I dealt with previously, thankfully recognized me and took over. He was going to and from the back speaking to the service manager about the lug nut crisis. Not once did the manager come up and speak to me personally, or tell me that he was sorry, or take responsibility like a manger should, nothing. He just stood in the back and wouldn’t face his employee’s mistakes, under his supervision. Ridiculous. Instead of them having the lug nuts like promised, I had to drive to a different AutoNation to pick them up. Do yourself a favor, save yourself some time and energy, and do not buy from them.

We were overcharged for the same routine maintenance we had had done 3 times previously. When brought to their attention, their response was “too bad, that is the cost”.

I give my service a 4-star, only because of the great service received from Bukeka Carter. She was a class act from the time my wife and I dropped off my truck. She updated us on the status of our service. She also met our deadline. The reason I did not give 5 stars...I walked in to pick up my truck and stood at the front counter. I stood there for several minutes, 2ft from one rep. No one said "We'll be right with you, sir." No one said "How can we help you". Instead, they made a point not to get eye contact. The rep right in front of me got up and walked right by me. Bukeka spotted me from across the room, and it was back to the great service every customer deserves. I would recommend Bukeka to anyone. I'm not sure about the dealership in general.

Tomas and Nicholas were very courteous and attentive. They kept me posted on delivery of vehicle..Roxanna in financing was also very helpful..Will definitely recommend AutoNation CDJR to friends and family

Bukeka kept us informed and got it done ahead of schedule.

Prompt efficient service and it was only a recall issue. Jack was very considerate and curteous

Kai was most responsive each time that I called. If he did not know the answer to my question, he asked the mechanic and called me back.

Very good services and customer assistance. Thank you for taking care of my cars and keeping communication with me all the time. Excellent customer service guys!

A great example of how service should be done.. Bukeka Carter thank you so much for making me feel comfortable with your service department and going above and beyond!

had recall work done yesterday, everyone was wonderful. very friendly and courteous. great customer service.

Had a great experience!! Tomas was amazing, as was all the staff I interacted with.

This was my first time to drive into the AutoNation on Katy Freeway. I have a Grand Jeep Cherokee that I lease and so can go anywhere for maintenance. I was fortunate enough to have my first experience be with an amazing employee, Bukeka Carter. Due to her friendly and knowledgeable care I will be coming back again and again - and will do my best to ask for her each time!

No hay opción en la ciudad que mejore la calidad de este Dealer, Autonation en Katy ofrece confianza, responsabilidad y seguridad al momento de elegir un vehículo, los vendedores son atentos y entregados a ofrecer el mejor servicio, el mío en particular fue Carlos Gonzalez y es una persona intensamente preocupara por los clientes y su servicio fue más allá de lo esperado, altamente recomendado.

No hay opción en la ciudad que mejore la calidad de este Dealer, Autonation en Katy ofrece confianza, responsabilidad y seguridad al momento de elegir un vehículo, los vendedores son atentos y entregados a ofrecer el mejor servicio, altamente recomendado.

Ma. Maria was very sweet and helped me so much with my car. She was always calling me to check up on the situation.

the staff was very helpful and accommodating to my repair. Ms. Carter was very informative thru out the repair process.

They have the worst customer service ever. I went all the way from San Antonio to Katy to buy my 18 Cherokee Trailhawk in this dealership but I wasn't worth it. When I emailed them saying I was interested on one car of their inventory I received a ton of phone calls every day. After I bought the car I found out it has some painting issues, corrosion all over to be specific. I bought a brand new car with corrosion problems, of course I call them back, emailed them a ton of times but my problem still unsolved. I was told the paint on my car has 36k miles warranty for issues like the one my car has but guess what nobody has called me back asking to solve my problem even when I talked with the Sales Manager and the General Manager over the phone. My recommendation is to think carefully if your planning to buy a car from them and if you do take your time checking it out before you leave the place if not you will be living the same nightmare I do. All the problems my car has could get caught by them because they are obvious problems but they rather to sale a defective car to inexperienced people(1st time buyers) instead of do a good job checking the cars they will sale.

Have taken my Wrangler there for 8 years. Excellent knowledge of the vehical, great costumer service and very friendly shuttle service.

The Katy AutoNation was just right. Good sales people who were patient & capable. AutoNations’ sales software for searching their inventories was superb & easy to use as was their website for me to use. The place was bright & friendly. All around a good experience

Stopped in at the dealership right before 1. Their website shows that the service department closes at 5 but the sign on the door says 4. Stopped in to get my 90,000 mile service done. The service man said they did not have time to do it that day and that I would need to schedule it since they have to drain fluids and it will take all day. I have had 2 other 30,000 mile services performed, granted the 90,000 one is a little different but neither of the other 2 took more than 3 hrs. So I had them just change the oil and drain the fuel filters. I had to argue with them about whether or not you could drain the fuel filters on a truck I have had serviced every 10,000 miles. The service man kept insisting that I would have to pay an additional $300 to have the filters changed out. This is the 2nd time I have had to use their service department and both time I have had issues with customer service. Will not go back unless absolutely necessary. I gave them the 2nd star mainly since they were able to get the oil change done in a timely manner.

Service desk agent was very courteous and informative.

Service desk agent was very courteous and informative.

Service was great. I was in and out with in 20 minuets and they call me right back when the recall was done

Very busy service department but treated me like a welcome guest. This was my first experience at this location and the service writer did an outstanding job of helping me get my repair done. She also showed me how to save some money long term by recommending the oil change/tire rotation service contract.

Great service! Matt help me out in the service department, he answered all my questions and was very helpful!

Had the BEST experience at AutoNation in Katy. The sales team was professional and helpful. The overall purchasing experience was simple and easy. Very satisfied with how everything went!

Dropped off at 7 am, and was ready before 9 with appointment scheduled for 8:30am

I went in for an oil change and tire rotation and wasn’t happy with the hour and a half wait time because it said express lane but maybe I am confused because maybe that is express lane on checking in or for an oil change?

Late on a Saturday my wife found a Jeep that she really liked. We had a family event that evening and put 5,000 deposit to hold the car until Monday. We were assured that they would hold the Jeep and even offered to let us take it right then. On Monday we received a call informing us we would need to pick vehicle because the one we put the deposit on belong to another customer. My wife now owns a new Porsche.

GOOD PLACE,GREAT SERVICE LONG WAIT FOR A APPOINTMENT BUT OVER A GOOD PLACE

Definitely recommended 5stars

The Service Dept. at AutoNation Chrysler Dodge Jeep RAM Katy performed all of my service requests and finished several hours earlier than promised. They were pleasant to deal with and answered all of my questions satisfactorily. The cost for my services was reasonable. The bonus was they returned my car to me freshly washed and vacuumed! I rate this Service Department as a 10+.

Seamless / smooth transaction. I am very happy with all components of my sale - vehicle, price, financing and most importantly my salesperson.

Customer service was courteous and they completed my recall work much quicker than they thought.

I brought my truck in for service and they explained their $169 diagnostic fee. They quoted repairs at $760 to replace liver control arms. When I looked up the parts and process online the parts were $58 each for two that they quoted and literally two bolts in each one. Estimated online 1.5 hours to change. That’s over $300 an hour for labor. They also added a $25 shop fee to the diagnostic charge when I passed on them doing the work. I questioned it and they took off the extra fee. I just felt like they were trying to rip me off.

Great job all around 5star

excellent all round from when I first arrived to the moment I left. very pleasant staff.

I was given the full attention and best service. Updates were given while waiting.

The service manager Jesus is awesome. He always takes care of me.

I hate buying cars as i hate a pushy salesman. Derick at autonation was great, he answered every question i had, had the list of vehicles i wanted to test lined up for my arrival and left me to it. Very friendly, no hard sell and very knowledgable. Highly recommend.

In and out quick. Oil change and rotation. Offered a multi point inspection. Couldn’t have asked for anything better.

I brought my Jeep in for AC issues. Passenger side air not cooling and a rattling in ac compressor motor. Diagnosed a leak in the coils, pulled the dashboard to replace lines recharge with Freon. Also replaced front tires and wheel alignment. When I picked the Jeep up on Saturday afternoon the RPMs were too high, The next day the compressor motor started rattling again. It is now Monday and I am taking the car back in.

Good relations when purchased and quality care ever since.

The service work and responsiveness is very good. I would not recommend the Jeep vehicle to anyone. I am very dissatisfied with the quality of this vehicle. There have been problem after problem with this vehicle.

Excelente atención, gente calificada y dedicada a ayudarte en lo que buscas siempre teniendo en cuenta tus necesidades

We took our 2014 Grand Cherokee in for the latest recall and a water leak on the back hatch. During the appointment scheduling, I was told that the recall (software update) could take a few hours. When my wife was there dropping the vehicle off, she overheard someone at the dealer saying it was a 30-minute operation. Nevertheless, we made and APPOINTMENT for the service and repair. The vehicle was taken to the dealer at the proposed time (07:30 on a Monday morning). Not hearing any update at the end of the day, we had to call the dealer on Monday evening to ask the status. Upon checking, we were told the it had just been taken to the Body Shop for the additional work and wouldn't be ready until the following day. I received a call on Tuesday at 3:55 PM saying it was ready for picking up. When my wife was there to pick up her vehicle, she asked why it took so long (recall and leak fix). She was told that the duration was due to the volume of work. Why making an appointment for 7 AM on a Monday was there a “volume” of work ahead of hers? Or was the volume in the Body Shop (which I understand) the delay? The software update (Service Dept.) took too long to complete/deliver to the Body Shop.

Excellent sales service she help get the vehicle I wanted and and help find a better cheaper insurance.

Very convenient and great hours! Work was completed very quickly.

Service after sale lacking. Calling finance dept with question on extended warrenty plan offered Left 5 messages over two days. No response or callback.

They sold us a brand new 2018 Dodge Charger SXT with 50 miles on it. While cleaning the car days after, we noticed rust around the back of the wheel area. Long story short.. right and left control arms and ball joints were rusting! I don't think brand new cars should rust like that. They have taken photos and everything. 3 months later, they have not done anything to rectify this. We were told the district manager rejected the claim saying "eventually it will rust". Dude- if eventually means at 50 miles.. good luck with selling more cars in the future. Poorly handled. No follow through to ensure customer satisfaction. Save yourselves the headache and go somewhere else.

Just an oil change and tire rotation this time, but efficient and friendly and service dept. open on Saturday afternoon is convenient.

The afternoon prior to my I was informed of a funeral in deep N.E.Texas that I needed to attend. Knowing that my truck was overdue for an oil change I immediately drove to see if it was possible to get it changed that evening. Unfortunately it was too late but I was assured by Mr . Michael Benson that if I came in after work on Friday (3:00 P.M.) he would help speed up the process of getting my truck serviced which he was able to do. This made it possible for me to reach my destination before midnight.

I purchased at a down town Dealership, however Katy is much closer and has a huge service center second to none. Their Technicians are excellent, they are professional and the overall experience is delightful. Don't hesitate!

After being preapproved search Internet for a vehicle of our choice . Found it in Katy Tx called dealership to verify that they had The vehicle with Vin number and it was verified After setting an apartment and traveled four hours we were told they didn’t have the vehicle. Manager and sales person did not seem to care at all. We talked by email and text they knew we lived four hours a way and we were coming why didnt they call to say we don’t have this vehicle? All they were concerned about was selling us a higher Priced vehicle. After 30 minutes of heated discussion We Left very upset Traveled another four hours back home with no vehicle. Will never go back to that dealership again. Very Unhappy

Went last night and purchased a 2019 Jeep Cherokee Latitude Plus and my sales lady Kathy was the best she had the car right up at the front and was extremely personable, took good care of us and explained everything. I would highly recommend her.

I am very satisfied with the customer service part, really totally different from other dealers, no drama between sales executive and managers, it is one price, one word like it or not. I'll recommend to buy from autonation if you don't want any drama. I am little disappoint with my deal, there is scratch on my car and it is identified before I purchased and I told to the sales person, he told me it will go away by doing buffing. On July 4th I got my car and the collision service is closed by the time I got my car it is around 5PM and sales person told it will be done in coming week, but the scratch was not cleared by doing buffing and wife is very sad about that. Now I have to keep car with this scratch which I am not happy with that.

Phito Moise has sold me my last 5 cars and he makes the experience so convenient. I would highly recommend Phito and the rest of his team.

Stopped in at Autonation’s Express Lane for an oil change. Was told it would be 1 1/2 hours for an oil change. The advisor was correct, it took that long. Would have liked to see “Express” at closer to an hour since we were there in he middle of the afternoon on a Thursday.

Phito Moise has been my salesman when purchasing my last 5 cars. He makes the experience as easy as possible.

Had an amazing experience buying our new jeep! Highly recommend Joshua Connelly...great salesman!!

It was pleasant. Made an appointment, Brought my car in and was taken care of. The only bad experience was the shuttle guy. He wasn’t as nice as everyone else.

Need better seating in the waiting area!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer service is horrible - they won't return your calls or answer emails. It's been four months and I still haven't received a license plate or a title for a car paid in full. Go anywhere else to buy your car, just don't go here.

Joshua Connley was great to work with. We traded in a car that we had previously gotten appraised with another business. They had no problem matching the offer. We purchased a Grand Cherokee Overland and absolutely love it. Amanda in finance was also great to work with, she was able to beat the interest rate from our bank. Overall, very positive experience! Thanks

Great customer service and great place to shop . Thank you

Overpriced, ignored the TSB for the repair. Have contacted Corporate.

Car was kept all day for an oil change, needed parts ordered to repair but we were not called, had an appointment at 10:30 am. We stopped by about 3:30 to see if ready, were then told parts were needing to be ordered and oil had not been changed.

DO NOT BUY any protection plans or warranty from these people. We moved from the area and I’ve been trying to get a refund since November 2017. Extremely poor customer service!!!! No Manager has called me, Finance Manager....I’ve left over a dozen voicemails to each one of them. Beyond rude!

This was the first service for my Compass. The attention from the representative was excellent, the service was made in short time even when I did not have appointment

The GM and Austin got me a great deal when every one else turned me down. Everything went smoothly and everything was mostly done via email. I was a little hesitant about the vehicle but was sold once I finally arrived and immediately fell in love with my Jeep. Austin and Mr. Hagan were very professional and not pressuring. I thank them for everything.

First class Customer Sevice. Always get things done the right way in a timely fashion. Don't have a bad thing to say and have been bringing my vehicle here for a few years now.

Parts contact Amy (sorry do not have last name) and our service rep Matt Patton did a terrific job coordinating the work on our Jeep! Thank you!

Reciently had my Ram serviced. Very fast service. Thank you AutoNation

In and out within an hour. Made my appointment online and they were waiting for me when I'm arrived.

Oil change at Autonationdodgekaty is express as they say. I went in and few minutes later I was out. My service advisor was awesome because he even checked my filters to let me know when I have to change them. Thank you Autonationdodgekaty ��������

Service is so so , only 2 Diesel Techs on site. They seem to brush over any issues you have that are warranty related. They do the bare min. on warranty items. The service Dept does not keep you informed as much but I think Management has them too busy from what I saw. I will plan to find a new dealer to do my warranty work if possible and service. When it was the old Dodge it was much better run VS Auto Nation. We Bought a Mazada and 50X better service and help.

Horrible! They left our Jeep outside in the rain with no top all weekend long! Now the electrical is messed up and they refuse to fix it!

Customer service was great. Provided shuttle to my appointment and back. Very friendly. Disappointed that air filter wasn't serviced because tech thought it was after market, which it was stock when I purchased the vehicle.

Had a great experience. The truck I wanted was not at the dealer and our sales person Tobi worked his butt off and located a truck for us. It was exactly what we wanted. Agreed on it and he got it delivered the next day. They had the lift done and all turned out great.

Absolutely 10stars! The work was done quickly and with expert precision! I drove 25 miles from my home to have my car serviced because they are that good! Don't hesitate to visit this location for any service related issues!

The staff was wonderful and the service was amazing. The shuttle that drove me back and forth was very convenient. Bukeka Clark was very kind and helpful.

adequate, accommodating, clean and comfortable facility

The customer service representative was nice and thorough.

My mother and I have been to AutoNation, today makes 3 days in a row the first day we we're told our loan had been approved, and when we went to pick up the car the bexn day the bank denied the loan, and so we had to go through another bank, supposedly we were approved and we're able to drive off lot. Last night there was an issue with that bank as well and so we have to go back today. WeveWhad NOTHING BUT PROBLEMS!!!! UPDATE!My mother and I went back to the dealership because they called us Wednesday night saying they needed more money for the down payment after we had given them the down payment signed paperwork and were allowed to leave with the car, stating the reason for needing more down was because the bank didn't verify the information before the approval. So wjewwe got there we were ready to give the car back and geyour down payment back, however, wheb we got there Robert Anderson sat down with us went over everything got everything straightened out got us gap coverage and a better warranty than the previous and lower monthly payments. Also, Amanda went over all the paperwork and double and triple checked everything before leaving. I give them 5 ��!!! Thank you both from Amanda DeVoss

I was initially attracted to AutoNation because I had heard about the no haggle buying process. It was so much more I had to write a review! The main AN site contains inventory from all of their dealers nationwide and they offer very affordable shipping options if you want a car delivered from out of town or state. You get a Carfax on every used car vehicle you are interested in and a 5-day / 250 mile no-questions-asked return policy. I was able to find a used Honda Civic in pristine condition that was certified for 90 days for an amazing price!! Every person I dealt with was courteous, helpful, and professionally competent. I highly recommend using AN if you need a used car!

I had nothing but a pleasant experience at AutoNation Chrysler, Dodge, Jeep & Ram. Justin Dunham was and is such an awesome salesman. He made sure to listen to exactly what I needed in a vehicle and what my situation was. No time was wasted. I purchased a 2018 Jeep Cherokee Latitude and am loving it. Justin has followed up since and offered his assistance with anything I should need in the future. Phyllis, in finance, was so kind and made sure to explain each and every document to me. She was also able to work with my budget and my required monthly payment threshold. I honestly cannot say enough good things about AutoNation. Y’all definitely gained a couple lifetime customers from my family and myself.

Took it in for the driver side front rotor having scoring in it. Appointment was at 830 Friday morning. Had to take the day off work, still waiting.. received a call stating they won't be able to look at it til Monday. They set me up with a rental for the weekend so that's good. However on Tuesday when I was able to pick up the vehicle. I do not believe they racked the vehicle or pulled the tire off. I thought it was standard after every service that the vehicle get washed. Vehicle came back to me just as dusty, with no remnance of had prints on the rim which is bound to be touched... It just seems odd.

I called and inquired of a Dodge Challenger I was interested in purchasing. My wife and I came in and test drove the vehicle. After this was when things went south. I showed the listing I found on CarGurus advertising the price of $28,294. I did some math and gave an offer I felt was extremely fair (~100 dollars off the drive out price). The manager (Todd) comes in to discuss the deal. The offer he laid out listed the price at $30,544 (before TTL). I told him this was not the price I saw on CarGurus. He retorts that he does not advertise on Cargurus and car gurus lists cars from their inventory just to bloat their inventory advertised. Okay. I was in front of him and pulled up the AutoNation Dodge website and see the exact car listed at $28,294. His response? "Oh that's the purchase price, not the lease price. If you did your homework you would obviously know." Okay, if that's the case, why not say that from the beginning? That the price of $28,294 was for financing and not leasing. His lack of manners, condescending attitude stemmed from how little he knew and how much he underestimated me. It would've saved 10 minutes of conversation had he explained that in the beginning. Instead, he goes on to brag about how he as a sales manager moves 500 cars a month Long story short, they lost a deal. Misleading on the price of the vehicle, getting aggressive and argumentative when that was unnecessary, and last, because the sales managers arrogance and snarky behavior as disgusting as it was, could not overshadow how sleazy he was and how sleazy he runs this dealership. What a joke. Update: Upon further investigation; AutoNation Dodge Jeep Ram Katy owns and responds to reviews on their CarGurus profile; meaning they advertise on CarGurus. Another lie. Good to know.

I took my 2012 Ram 1500 in for a starting problem and airbag light. Both problems were corrected quickly and I would definitely recommend the service department to fix anyone’s car or truck. I would to especially thank Sheila in service and James in parts.

I was greeted promptly, and the agent processed my request. The service technicians completed the work before I anticipated it being complete.

I took my car for a scheduled oil change. Made an appointment and arrived on time. I understand that Fridays are their busiest day, but unfortunately that’s the only day I can make it. I was greeted 10 minutes later by the contact assigned to me with the following statement: You wouldn’t believe how crazy it is today. I have so much work, It’s not even funny. To this I replied: Good morning. The man’s answer: People shouldn’t come on Fridays, it’s just too crazy. Again I replied: Good morning. The man shrugged and annoyed I said: To say good morning it’s just common courtesy. No answer for the man. Afterwards we discussed my car, estimates and details. I left and got a phone call wheny car was ready. So when I arrived, no one greeted me, no one came to explain what they did to my car. All I got was the bill and not a single “thank you for coming in”. My car is ok, service was quick, but the customer service really sucked.

Nope. Never again. Obviously the term "quick oil change Express lane" does not mean quick at all. 4 hours. Service guy knew nothing about cars. Gave me the cheap excuse that someone called in sick. Great. So the other 25 people standing around cant help? Wasn't even so much offered an apology or a coffee, anything. Phack this place. Also, while I was waiting undecided to get my vehicle appraised for a proper trade in. Yeah. Hour later and they're offering me not even half of what it would bring wholesale! Thieves.

The only reason I have 2 stars was because I left my truck at the dealership all day on 5/9/2018 to get a noise from the suspension checked out and I never received a call until I called at 4:30. Then all they could tell me is my leveling kit is making the noise. When I said “okay but what is causing the noise” all I got in response the 2 or 3 times I asked was “the lift is”. I brought my truck in all day and they could have not wasted my time driving up there and Inconveniencing me by making me find a way to the dealer that late in the day. Just don’t understand why all I could get as an answer after leaving my truck there for approx. 10 hours was “it’s the lift” without telling me what is causing the noise. Even though I told them the leveling kit was installed Friday 5/4/2018 and the noise was occurring before then. I feel the kit was used as leverage to not look at the vehicle properly.

Never had an airbag problem in 11 yr old pickup. I assume AutoNation in Katy replaced the defect. One hour. When I took my recall notice to the Dodge house in Midland, TX last Nov, they tried to hold me up for $500 and five days.

Service writer could do better keeping me informed of status

Vladimir was great. I had an appointment and didn't have to wait too long. Both my key fobs had died, expensive to replace and program. Have to have them to make the car work.

Overall great fast service but failure in stocking necessary parts like a simple water pump, will have to loose another day of work in 3 weeks for the above Major recall and a courtesy basic vehicle wash goes a long way.

Purchased a 2018 JL Wrangler for a great price. No hassle

had received a recall notice by mail. Bring the car in and it had 5 outstanding recall issues. While they were repaired, when I got my car out the coolant system had gone haywire. The dealership even cleared the check engine light without repairs or even notifying me that it was on. Spent 2 months repairing coolant system parts myself trying to find the issues.

THE ABSOLUTE WORST CUSTOMER SERVICE in the WORLD. Service department is THE WORST.

Kathy was great with me. She helped me out a lot. Showed me different options. I was satisfied with her being my sales person.

I had my Jeep Grand Cherokee dropped off at the shop, it shut off and we couldn’t figure out the issue. After a detailed inspection from the shop they determined a recall cause the issues. After two weeks there they fixed my vehicle it was not a quick fix but with replacement of the alternator due to a recall all I had to pay was $275 for my battery. Jesus was great, he kept me informed answered all of my questions and made me feel confident that everything would be resolved. Thank you Auto Nation.

Kathy Nguyen was honest and very helpful. Would buy again and will be recommending to friends and family.

Had Jeep at service center by 7a for diagnosis of engine tapping. Jesus Guerrero was my service manager. Received call at 3p that Jeep was diagnosed and would be repaired by next morning. Asked about other services (50,000 mile checkup, fluids etc.) to be added and was told no problem. Next day at 9a received call from Mr Guerrero that my Jeep was ready. My compliments to Mr Guerrero and AutoNation for a service experience that any customer would be envious of. Professional and detailed. I bought my Jeep at the Katy AutoNation 2 years ago.

Love the business .. they took care of me.. graet work mechanics and thanks great job Jesus my advisor.

The process of buying a new car is always daunting but Auto Nation made the experience as painless as possible. It still takes forever to go through the financing process. The only thing I would change is to have a pre-approved loan before going to purchase a car.

Daughter heading back to college in San Antonio in ‘16 Jeep Wrangler 25K mi and had an issue as the car was driving weird and anti-lock brake light came on. Stopped at Autonation Jeep ram Katy,Tx dealer. It is 4:00 and asks them to look at it and says it is still under warranty. The rude service man accuses her of not maintaining the car. She says no check the records I take it to a Jeep dealer and have it serviced regularly. He then says the sensor may be bad but if the wires were chewed by a rodent then it will not be covered under warranty and a few other examples of reasons why it may not be covered. Turned out to be a sensor which WAS under warranty but didn’t get the car back until 4:00 the next day. Why be so rude and stress out a poor young college girl. Never go to this dealer. There are many better Jeep dealers

Drove off the lot with the exact car I wanted, with a lower price than I expected. Great help from Rob and Gazi, could not have asked for a better shopping experience.

Service Department is a waste of time. Did appointment for a tire air sensor and Texas vehicle inspection 2 days after anything was done into the car.

I had an appointment with a sales rep at 10:00 am and she was a no show. I was very discouraged and was going to leave. The sales manager sent someone to help me but he was “I was elected to help you”. I told him no thanks. I went out to my car to leave and cane back to the reception desk and there was a very professional young man who helped me and sold me my van.

Nicolas at AutoNation dodge is an amazing sales associate. He helped us out, answered all of our questions and on top of that it was hassle free! Thanks nick on helping us get our new vehicle!

This is third purchase from this dealer location. Great service and willing to work within my budget.

We did some of the work before I came in to pick up the Jeep, so I was only in the dealership for a couple of hours. So much better than other experiences I've had.