12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Katy

Do not buy from here. From the moment I stepped in this dealership it has been a nightmare. It took two eight hour days just to see and buy the car. They made multiple mistakes during the purchase process and had to constantly retype forms. After completing the purchase the finance lady asked us where the car was? It took another hour for the car to show up. I also bought an after market part that I was told would take twenty minutes to install. It cost $500 and has been on back order for three months. I ended up getting a nail in my tire only to find out the wheel lock key was not included with the car. This has taken two days to sort out and a cal to corporate to get any traction. Day one was spent being told that first the car should have one, then, the car was a transfer, then it was a preowned (brand new car allegedly), then the locks weren’t sold to me the car was so a key would not be included. I was told they could be cut off but since I didn’t pay for them they would not be replaced. Day two I was told they could be unlocked and replaced free of charge. I drove for the second time across town only to find out who I needed to speak to was on lunch and they might just cut them off anyway. At the time of writing this none of my issues have been resolved. The manager told me he would only help if I was nice, what would you do? If you think you will have a better experience here, you won’t. While waiting for my car to get fixed 3 more customers came in with complaints and long waits. DO NOT BUY HERE YOU WILL REGRET IT. Disorganized snakes in the grass who will tell you anything to make a sale and offer excuse after excuse and lie after lie to get you out of their lobby with zero responsibility for their mistakes. A car wheel lock key is an essential part of a safe vehicle and should be included. The only redeeming quality was the car and I could have had it transferred to a different location and purchased there. I would recommend this highly if they have a car you have to have.

Trey Watson Aug 7, 2020

I think the people at AutoNation are polite and easy to work with. But here is why I only give them two stars. I recently purchased a vehicle from them, and I'm a bit disappointed with a few things. First, when talking on the phone with the salesman I asked if there was anything that could be done to make my long drive to Katy worth the time and spending a bit more for the car than it's worth. He told me that he would "throw in a maintenance package" which is a package that takes care of tire rotations and oil changes for a certain time. I figured that was fine. When we talked about financing I was told that they could beat my banks financing that I was already approved for. This sounded great to me, so I went ahead and made the drive down there. Once there, there was no talk of a maintenance package being thrown in. I was looked at like I was crazy. So that was a lie. Then the financing rate was exactly the same as my banks after I was told that they would "beat" that rate. 2nd time I was lied to. I was able to bring this up and so they ended up coming back with a .01% better rate just to shut me up. Then when I asked about a 2nd key they told me that there was no 2nd key with the vehicle and that getting another one would cost me $400-$500. Seriously? I just purchased a car from them and they couldn't toss me a $500 2nd key?? That's insane. Also, the Tire Pressure Monitoring System in the vehicle was rated for tires at 80psi max (stock), but the tires that were actually on the vehicle were only rated for 65 (aftermarket). In order to get the vehicle to stop complaining about tires being under-inflated (which they weren't, they just had to re program the computer) they OVERINFLATED the tires to 80+ . This is completely dangerous and negligent. If I were to have a tire blowout on my way home, they could have been at fault and myself and my family may have been seriously injured or worse! Also, they tried to tell me that it was impossible to reprogram the computer for tires of a different pressure. That is absolutely untrue, and I was able to have a local repair shop near my house re program it for me, FOR FREE! So based on the lies I was told in order to get me in the dealership, the life risking tire over inflation, and the lack of a 2nd key, I will never use this dealer for any other car I buy in the future, nor will I promote this dealership to others that I know. All of this could have been avoided by just giving me a 2nd key (or even a discount), re programming the TPMS computer, and maybe not lying to me just to get me in the door. If those expectations were met I would be buying all my future cars from them. But not now, I seriously felt like I was betrayed and put at unnecessary risk. EDIT: 06/10/2020 - I called the number in the response below and spoke with the general manager. He was receptive to my feedback and at least offered to try and get me a 2nd key. No mention of the maintenance package, but I'm over that now and don't expect anything there. The rest of the issues can't really be fixed after the fact, but he was at least in agreement that these things need to be addressed for future customers. The fact that they at least reached out to talk says a lot and was enough for me to bring the review up to three stars. I think it shows that they would like a chance to make it right which they have no obligation to do. I don't have the 2nd key yet, but if it actually happens I'll be impressed enough to edit this review again. Some faith has been restored in this company. EDIT: 06/19/2020 - I was able to get a 2nd key made and the General Manager paid for it as promised.

Brad Tarno Jun 23, 2020

I could write a 20 page paper on how bad my experience here was but the character limit will require just some cliff notes. I just bought a Ram 1500 Laramie from here. I love the truck still and am happy with my vehicle choice but the dealership has been awful. I spent weeks negotiating the deal ahead of time to make the process quick and smooth on day of purchase. The price I thought we had a very clear understanding of was not honored on day of purchase. Speaking with the general manager about this was a waste of time. He was proud of his team’s tactics to get the sale. It was a very uncomfortable conversation because he just kept trying to manipulate me into believing I was the problem and not him or his staff. Much like how a mentally abusive person keeps their spouse in a relationship. Even with all my efforts to make the process go smoothly including having pre negotiated the deal, having the exact vehicle picked out and the trade ins valued the week prior - it took SIX hours to purchase the vehicle. They also lost the second key and I had to wait days to get a replacement. I purchased a side step that they installed. It now needs to be uninstalled because they installed it wrong and unsafely. It is missing hardware and the middle brackets are installed backwards and upside down. While installing the steps, the brand new truck somehow has a dent in a door. It seems intentional based on how quickly the salesperson cleared the dealership of any wrongdoing. It usually takes hours to get a response from anyone there but when I mentioned the dent (that my wife noticed the second she got home with the truck because she was sending me pictures of the steps) it only took 9 minutes to get a response. In that 9 minutes a seemingly full investigation of the dent took place including interviewing coworkers. The end result was refusal to repair the dent but they would be happy to get a quote for me to pay for it to be fixed. Do not come here for anything. Do not purchase from here. Definitely do not get maintenance done here. Go somewhere with ethical, responsible and knowledgeable staff.

Robert Whittaker Mar 30, 2020

I'm sitting in the lobby returning a 2011 Black BMW : below is the information!!! Vehicle Price: $8,987 Vin: WBAPK5G56BNN28622 Stock Number: BNN28622 Exterior: Jet Black Interior: Black Mileage: 95647 While testing driving vehicle after traveling 157 miles the car started smoking. They told me that it needed a minor valve repair and that I could come back and purchase the vehicle later that week. They called me 4 days later stating the part had come in from BMW and the car was repaired. My gut feeling told me to still get a pre purchase inspection because they will take the car back within five days of purchase. I drove another 157 miles to purchase the car. While test driving it I noticed a light I mentioned on my last drive was still on. They got Edwin from the service department to come and speak to me. He stated that it's a light that is coming on for the tail light but it works. We walked to the back of the car and it was not working. He said it had been. They claimed to take the vehicle back to the service department to fix the light. I signed the paperwork and returned home with the car. I didn't even take the car to my driveway, but straight to my local BMW dealer. I was called the next day with the findings from the inspection. That I will include below. The light was not fixed and continued to turn off unless you tap the light to make it come back on. The supposed valve repair did not happen and the head gasket is leaking oil along with other major oil leaks. The engine was covered in oil just from my drive home. After calling Jared, my sale person to let him know I would be returning the vehicle and they lied about repair work. He had a manager call me to explain that the repairs I forwarded them from the pre inspection were too costly and that it was not worth repair. The vehicle will be salvage. So I sit here this Tuesday morning waiting for my down payment to be refunded. They are actually being very unpleasant and acting like I did something wrong. The same chipper salesman I had in Jared the other day has disappeared! The finance manager has not said one word to me and seems to be taking his time finding out how to refund my $3700 down payment. I just was told to look in my email for my return. Do NOT purchase a vehicle from this place without getting a pre inspection of vehicle!!!! I was deceived and and then treated like I was the problem. This vehicle is only for a mechanic or somebody that does not mind paying $6700 in repairs!!!!!!! Please beware!!!! I have no doubt they will be putting this car on the lot to sell to somebody else!!! DO NOT USE THIS BUSINESS!!!!

Nicole Cipolla Mar 24, 2020

BEWARE!!!! THERE ARE OTHER OPTIONS NEARBY. The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement with a similar situation. This is a 100% true story! My 84 year old mother brought her 2019 Jeep Cherokee with 2300 miles into this dealership for warranty repair work. Shortly after dropping the vehicle off, she was contacted by the Service Department and informed that the vehicle had minor scratches and body damage on the passenger side. No visual inspection was conducted at the time that the vehicle was dropped off. AutoNation Katy Service representatives are 100% confident that their video surveillance system is state of the art and were able to trace the car throughout the property, they could not show any proof that the damage was on the vehicle upon its arrival. We are 100% confident that this damage was done at this dealership. After a week, my mother was contacted by service and told that the original service issues that she had reported was in fact the result of a collision and that the repairs would cost in excess of $3000.00. While she was confident that she had not run into anything, there pressed the issue and she was left no choice but to file an insurance claim. After two more weeks, we called to check on the status and were informed that the vehicle was not there and had never been there. We contacted the insurance agency to ask for their advice and they suggested taking it to the Service King across the street. When the vehicle arrived as Service King, they contacted us and stated that the issues that were reported to be the result of a collision were in fact a faulty wheel bearing and that they did not feel comfortable proceeding with an insurance claim as the dealer should have repaired under warranty. FCA customer service was contacted and instructed us to take the vehicle to another dealership. We choose Mac Haik Houston as it was nearby. Mac Haik received the vehicle, immediately confirmed that it was a faulty wheel bearing and the vehicle has been repaired but will be returned with the Body Damage that AutoNation created. We went to great lengths to resolve this in a fair and ethical manner. Unfortunately the FCA Customer Service Representative assigned to our account was less than helpful, condescending, and simply rude. The mechanical and electrical issues have been addressed under warranty, however, the body damage remains and FCA Customer Service is not willing to pursue this any further. The issue remains un-resolved and we will now be pursuing the fraudulent insurance claims with our insurance carrier as they have paid out 30 days of rental coverage, 2 tow truck expenses, and have processed a claim based on the false information provided by Autonation Katy. This is clearly a case of a service provider taking advantage of the elderly and a clear case of questionable ethics. This is portion of the final email that was sent to FCA Customer Service after their representative informed me that the case was closed and then hung up on me. BEWARE!!!!!!! THERE ARE OTEHR OPTIONS. ______________________________ SENT TO FCA REPRESENTATIVE – I do not appreciate your hanging up on me just now. The pattern of your not having the ability to get facts straight continues to amaze me. Your condescending and over arrogant attitude is shocking to me as your role in this matter is that of Customer Service. The fact that you have “Informed” me that you will be closing this case and have no continued interest in dealing with the body damage that occurred to this vehicle after it was dropped off with Autonation further amazes me. This dealership has committed a fraudulent act and have obviously taken advantage of a Senior Citizen in order to receive financial gain. The principle of this is utterly shocking. Your inability to see through this is atrocious!

James Westbrook Mar 18, 2020

JTWBROOK Mar 18, 2020

I bought a used Jeep Rubicon Recon from AutoNation in Katy. Overall, the experience was very good. The dealership was nice, clean, and modern. I was treated well by everyone I was in contact with. I especially like the Sales Associate, Derrik Randolph. He was very courteous and answered my questions well. I would select him in the top (2) automobile sellers I have dealt with and I am pretty advanced in age. I would rate his service as 5 star. I had a couple of disappointments after the sale. One was a couple of small missing parts that I, and Derrik, overlooked on inspection of the Jeep. Those have been shipped to me and that disappointment has been resolved. The second is the tires. All of the tires were nice and shiny and looked the same. The spare and the (2) front tires appear to be new. However, the (2) rear tires are not the same as the front tires and approximately 50 percent of the tread is gone. The tires on the rear are the same brand but not the same tire. Neither I, nor I assume, Derrik, noticed the difference at the time. I will admit to being at fault for not getting down and inspecting each tire individually. Since the tires were on the rear, I assume I looked at the front tires and assumed all were the same. As I stated, all were shiny and looked good at a glance. Had I noticed the difference at the time, I would have asked the dealer to match the rear tires with the front. However, the difference wasn't noticed for a couple of days. I haven't been back to the dealer due to my living in north Texas and the dealership being in south Texas which is quite a drive. I have not given a 5 star rating to this dealership due to the tire issue. I don't believe the tires should be different front to rear on the vehicle. However, I do give the Sales Associate, Derrik Randolph, a 5 Star rating and believe he is honest and dependable. I would recommend this dealership to a friend but with the clear understanding that they thoroughly go over each and every part of the vehicle.

North Texas Golfer Jan 31, 2020

Golfer Jan 31, 2020

I came out of my house and saw one of my tires was flat. Since I bought the extra warranty I thought I would try it out and changed with the spare. I took it into the service dept. and they said it would be at least 3 hours so I asked if I could leave it and pick it up the next day. That was fine and I got a call the next morning saying it was ready. When I went to pick it up they asked if I would like them to put it back on . I asked how long would that be? The lady there said that there was 1 oil change before me so it shouldn't be long. I thought I would give them another chance, since the last bad experience. I figure an oil change is 15 to 30 minutes so I waited patiently , in the waiting room. After a hour I walked out to see if it was done. To my dismay, but not my surprise, my truck was still sitting in line untouched. It wasn't until a lady inside saw my pacing then she ran out and moved my truck inside, to a stall. The stall was close to the entrance so I decided to watch the process. The tech had a kit of all the tire locks, so he could take the spare off. None of the keys worked so he looked over to me and asked me where my key was. I yelled to him that it's in the glove compartment, as it comes from the factory. He finally got the spare off and the tire on but he had trouble putting the spare back under the truck. It took 3 techs and a half hour to swap the tires. It was brought out front and a gentleman handed me my keys and said it's finished. No explanation or apology for the hour and a half wait. The tech had to use my jack tools and did not replace them back in the correct location, just left them on the floor of the truck. Next time I will just take it home and do it myself in 15 minutes. I do have some free oil changes but I was told by an employee that it isn't worth waiting around so better off going to quick lube. 2 strikes so far. rethinking about their warranty since you have to take your car there.

Dodge truck Jan 30, 2020

I dropped off my vehicle in the afternoon because the check engine light came on on my way home. There were no loaner cars available when I dropped it off, and I was told I could not have one until they diagnosed the problem. No one contacted me to let me know anything about my vehicle until after I called, at 4:30pm. I then received a voicemail around 5:00pm with information about a car that wasn’t mine. After 20 minutes of trying to reach my service advisor, I was finally informed that MY KEYS WERE LOST, AND THE WHOLE DAY WAS WASTED! On top of this, I was not able to get a loaner vehicle, again. On the second full day that you had my vehicle, my keys magically reappeared, but I was told by my service advisor that the computer code was, “vague,” and that the technician was, “looking up how to fix my Jeep on the internet.” I was, however, finally able to get a loaner. It took over an hour of standing behind one other customer, the only woman able to give out loaner cars skipping past me to help someone else, “really quick,” and going through 6 sets of keys to finally bring the loaner car up. The next day, I was informed that my car would not be ready until Monday at the earliest, because the quality tester took off of work early and, apparently, there was no one else in the dealership qualified to see if my vehicle drove properly. Monday, I was called in the late afternoon, like all other communication from the dealership, to let me know that the “quality test” was complete. I picked up my car, and there was never a definitive answer on what had happened. It was another 20-30 minutes checking in the loaner before I was finally able to drive away in my own vehicle that may, or may not, have been fixed properly because the technician was never sure what was wrong. I will not ever bring my vehicle to Auto Nation Dodge Katy again, preferring to have it towed to another dealership, at my expense, if the need arises.

Clifton Pope Nov 6, 2019

Awful customer service. The sales process was quick and easy of course. The experience that followed made me wish I had never even bought the car in the first place. When I purchased the vehicle I paid to have the interior upgraded including a change of color/material to the seats. The sales rep that helped me talked up the process and said how quick and easy it would be and how there would even be a logo on the seats. I asked how long it would take and they said about 5 days to have the seats in and 2 days in the shop in which I would be provided a loaner car, so 7 days from the day I purchased the car. A week past and I hadn?t heard anything so I gave them a few more days then I called and spoke to a gentleman in parts who said I haven?t placed an order for that style of interior for any car recently. I left a message to my sales rep to follow up with me. I get the call and apparently the order was forgotten by one of the sales managers, he says he is putting it in right away and would call me next day to confirm the order has been made. The next day my sales rep calls me and asks if I had heard from the manager yet and I said not yet, so she goes to check on the status of the order and it hadnt been made yet. She asks me to stay on the line while she places the order herself. I can hear on the phone describing the interior, the color, as she is double checking with me to make sure it?s correct and she mentions the logo on the seats as well. She says it will be in in a week and I will get a call to bring the car in. A week passed and no call. I call and there?s nothing in store. I decide I?m going to go to the dealership after work that following Monday. After work I get involved in an accident and have to take the vehicle to the collision center at the dealership. The next day I get a call saying that my seats are in (3 weeks after purchase). After close to 4 weeks my vehicle was ready and upon picking it up I can see the solution used for the tint all over the door panels and on the new leather seats. What I didn?t see was the logo on the seats... I mention it to the collision rep and he says he will call the service department and see what?s going on. Next day he calls me back and says their notes indicate the logo wasn?t part of the deal. I called and the sales rep says ?They forgot the logo? Let me speak to my manager and I?ll call you back.? I didn?t hear back I called and still heard nothing. In the mean time the repairs to my car were ok as far as the suspension and fitting however it wasn?t completely done I still had to take the vehicle to another shop to get the final ceramic coating to protect the paint. When I was able to see the cars paint in the shops light, all of the imperfections were visible. The car had dark spots, fingerprints, and ?Orange peel?. I call my collision rep and he says to bring it in and they?ll have it repainted. I hadn?t heard about the seats yet so I call 3x in a week to speak to the General Manager and they were never in so I ask for their # and leave a voicemail for Cecilio Flores. He doesn?t return my call and instead has a different manager handle the issue. He calls me and says he is sorry for the inconvenience and will see if he can get the logo on the head rests and let me know when to come in. The 2nd time the car back for paint one of the paint booths was out and so it didn?t get repainted until a week later and took another week to complete. I take the car back after a few days because I find overspray on the window they remove it and I take it to the shop to get coated again, this time they find the sand marks from trying to fix the first paint job under the new paint job, there?s overspray on the door and fenders as well. Now after the third time taking it to get painted the paint doesn?t match the front bumper at all, theres overspray still and I haven?t been updated about the seats either it?s been 2months.

MoparOwnd Sep 21, 2019

I am personally amazed that this place is still in business. About 18 months ago I took my 2008 crossfire in for an airbag warranty replacement. I came back to get my car and they told me I had an airbag light on because the control module was bad. Thing is... I didn’t have an airbag light on when I dropped it off. So I spoke with the manager who acted like I should be grateful that he was even giving me the time of day. After going back and forth, he said “well, even though it’s not our fault, if you buy an oil change package as a ‘good faith gesture’ we’ll replace the control module.” I was livid but decided that the 250 bucks for the oil change package would get them to fix the vehicle and save me some money in the long run so I agreed to their offer. Big mistake. About 3 months later, I took my car in for an oil change. Goes by without a hitch and I’m actually a pretty happy customer. I’m thinking about buying a challenger from them, even. About 2000 miles later, I realize that my car is burning oil like Saddam Hussein leaving Kuwait. I decide to look at the paperwork they gave me for the oil change. Turns out that they put the wrong oil in my car. (There’s a sticker in the engine compartment that says “0w40 only”) I decide to take it back and say “hey, y’all put the wrong oil in my car- I need you to do an engine flush and check out the engine and make sure it’s okay because now you’ve got me paranoid.” They do the engine flush and tell me my engine is perfectly fine. About a month later, the oil is low again and so I start keeping quarts of oil in the back of my car to top it off when it gets low. I try to go in for a consumption test and they keep telling me that my car isn’t burning oil but that I have a leak somewhere from a gasket... despite the fact that my once silver exhaust was now black. This happened multiple times. Finally the burnt oil causes the cylinder to misfire and so I change the spark plugs myself because Autonation can’t even manage an oil change. My car started to idle rough. So I decided that I would wait until the problem happened again and take it to them so they could see what they did. About a month ago the check engine light came on as I pulled into the garage at work so I took it back to Autonation so they could fix the problem that they created. Finally the service manager calls me and says that whatever is wrong with the engine can’t possibly be related to the bad oil they put in because the oil “doesn’t even touch the cylinder rings.” (Really? Like is that what you’re going with, Chase?) Now they want 8500 to put an engine into my car. Moral of the story is this: don’t take your vehicle into Autonation. They refuse to rectify their mistakes. They won’t deal fairly with you and judging from the other reviews I’ve read of Autonation Katy... I’m not alone. This place should not be in business or carry the name of a community that cares for its own.

Brian Sallee Jun 17, 2019

Good evening, Im writing this to inform you about my horrible experience at your Automation Location. Yesterday I dropped off my 2018 Dodge Durango (color white) at 8:00 am for regular maintenacne along with a few items they where going to look at. The representative assisting me was Jesus Guerrero ( service advisor #8609) when leaving my car he advised me that he would give me an update around 1-2pm which I never received. I took the liberty on calling him at exactly 2:48pm for an update which he mentioned my car was with the technician and he would personally call me back soon to let me know if my car would have to stay over night. Long behold 6:35 pm came around without any type of update, I called once more and spoke with a polite service advisor by the name of Andrew and he mentioned Jesus had left for the day. Disclaimer: I mentioned to Jesus it was important for me to have an update as my work schedule would need to change if I was not able to get the car back in time, he agreed and assured me thru the whole process he would keep me updated ( never once did he take the liberty on updating me) The next day came along ( today 02/20/19) I decided to reach out to the service manager Chase but was found with his VM, this call was made around 10am give or take and not once did I receive a call back from him as well. I got tied up at my office with some meetings and finally had a chance to call once more, but this time I finally got hold of Jesus and he said he would call me with an update once my car was ready. He kept his promise for once and actually called me around 4:45pm to let me know my car was ready to pick up. Great!!!……. so I thought……. I get to the dealer, he took me to the counter to pay the $53.30 that was owed for some wipers I had them replace, I grab the receipt, get my car and finally come home…..The worst part comes when I get back home I park my car and inspect it to find out my FRONT DRIVER BUMPER had been scrapped as if the car rubbed on another car, the paint is completely off and the black bumper body is showing from underneath the white paint…… on top if this, the hood and fender have grease stains from the tech working on my car….. You would think a big company like automation would teach their employees better ethics when it comes to assisting their customers and working on peoples cars. This is not acceptable at all and I have reached out to your CORPORATE office and filed a report. Im extremely disappointed in my experience as my purchasing experience was amazing and thought I would receive the same level of respect and service as the one in Houston. I would like for you to reach out to me and let me know how Autonation will correct the damage on my Durango. Thank you!

Javier Hugo Tello Feb 20, 2019

The absolute WORST car buying experience I could have ever imagined. I will never buy from them again, and highly recommend you don’t either. We purchased a used car from AutoNation that had just gotten on the lot that day. While test driving, we noticed that the tire pressure light was on. The saleswoman assured us that there are "vigorous tests" that would show a problem with the tires and would be fixed. Well, a week and a half later, (after replacing the windshield and tint) we finally were able to pick up the car. The day after picking the car up, I had a flat tire while driving home. I took the car back to AutoNation, where the service department “vigorously” (which took all of about 60 seconds) inspected the tires and told me that not only the flat tire, but the second back tire, had nails in them. The service MANAGER told me that it wasn’t his problem. I quickly reminded him that it was his problem, 1 – since I was still under my 250 mile “return policy”, and 2 – because the tire pressure light had been on when we test drove the car. So, instead of the “vigorous tests” that we were promised, AutoNation put air in two tires, knowing that they had nails in them. Luckily, the guy working in the service department stood up for me. Two brand new tires at no charge, and I went on my merry way. 2 weeks later, while inspecting my tires, my husband noticed that a lug nut was missing from one of the tires that had just been replaced by AutoNation. But not just the lug nut, the key lug nut. For weeks, I was driving around with 4 lug nuts. I called and asked to speak to the sales manager this time, since the service manager was so rude the last time, and was quickly told by a receptionist, “He won’t take a cold call, I need to tell him what this is about.” So I made my whole spiel, and she cut me off by saying that she was going to leave a message for him. (Duh.) I responded with, “Ma’am, please let him know that you have a very upset customer on the line, and that I would really appreciate a call back.” She then told me, “I will give him the message, but he probably won’t call you back today, maybe tomorrow.” Wow! What customer service… After speaking to the manager (might I add that he called me less than 10 minutes after she gave him the message), he reassured me that he would have the lug nut key replaced on all 4 of my tires, and to just come down to Katy and he would take care of it. In the meantime, I still hadn’t gotten my license plates, which I asked to be mailed to me. So, I call, and was told that they called my husband’s number a month ago, didn’t leave a message, and that the license plates were there whenever I was ready to go get them. But what about them being mailed? I go to Katy to get the new lug nuts that I was promised and my license plates and dealt with a man in the service department that was clearly having a bad day and didn’t have time to make mine better. Again, there's that customer service… The service guy that I dealt with previously, thankfully recognized me and took over. He was going to and from the back speaking to the service manager about the lug nut crisis. Not once did the manager come up and speak to me personally, or tell me that he was sorry, or take responsibility like a manger should, nothing. He just stood in the back and wouldn’t face his employee’s mistakes, under his supervision. Ridiculous. Instead of them having the lug nuts like promised, I had to drive to a different AutoNation to pick them up. Do yourself a favor, save yourself some time and energy, and do not buy from them.

Kaylon Newcomb Sep 20, 2018

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