The best car shopping experience ever! If you are shopping for a car, ask for Val Rusev. He was absolutely amazing!

The best car shopping experience ever! If you are shopping for a car, ask for Val Rusev. He was absolutely amazing!

Nope. Not worth wasting my time or money to go back to this place. They need to go back to the way they used to honestly do business before AutoNation purchased it. The service department has horrible service. My problems never got fixed, yet they still take my money.

Love our Jeep! Our salesman Carlos was great. Very helpful and worked hard for us.

My service agent, Emerson was very polite and professional and took care of my recall service quickly. Thanks again, Brian G. Patton

Excellent experience with this car dealership! Eddie Castillo and Adam Memeti in Sales were very attentive, informative and patient. They both ensured that I got all the information that I required to make an informed decision, including car features and payment options. I highly recommend using this car dealership.

Great personal

I’ve been here multiple times in the past and always had alright/mediocre service. This last time was subpar. My car was kept for over a week for a water pump and thermostat replacement. Which isn’t a huge deal, but the service department did not communicate with me on the status of the repairs. They diagnosed it one day before I picked it up, meaning it just sat for most of the time they had it. I had to call multiple times just to be put on hold, hung up on, or have no one answer. I’m going to go to a different dealership from now on. Maybe they’ll actually clean my car there like a lot of other car manufacturers dealerships do.

The car buying experience here was great. It started off by one of their sales reps contacting me after I inquired about a vehicle online, it took the rep less than 5 minutes to contact me after I submitted the request. On top of this the rep kept in communication with me for a few days until I could actually come in. When I arrived at the dealership (3 hours earlier than I was scheduled) Carlos G. (the sales rep) had no problem fitting me in his already busy schedule. After only an hour or so of looking at trucks and negotiating, we settled on a price within $500 of my bottom line. All of the staff that I spoke with here were very up front, and not at all like your stereotypical car salesman. Overall this dealership handled everything perfectly and really showed to be of professional caliber. Again, big shout out to the car sales rep Carlos, and the team of people who helped me.

I cannot express the gratitude I have for the service I received from AutoNation. Justin went out of his way to find the vehicle I wanted and to personally drive to Dallas to pick it up! I went to several different dealerships before choosing one and the back and forth dealings and dishonesty blew my mind. Justin was honest, got me the best price and simply had the greatest customer service.

We were very happy with the whole process with our purchase of a 2019 Dodge Durango GT. Our salesmen Derrick Woods answered all of my questions via email promptly and professionally. He was very helpful, but didn’t make you feel pressured. He worked hard to get our payments where we needed to be to seal the deal. Definitely recommend AutoNation Dodge in Katy!

Hope is amazing and a wonderful asset to the company. She is the only one who is from the original staff. She is always ready and willing to assist. The techs need more training. I had to advise them how to change a light bulb on my car. I have stopped taking my car there for oil changes as they have been not doing them correctly.

Quite simply the most pleasant vehicle purchase of our lives. Our salesman, Justin Dunham, was extremely professional and easy to deal with. We left with a "nicer" vehicle than we were seeking directly in our price range. The finance guy, Rob, was equally awesome. A+.

Wonderful experience! I sat with Jessy my salesman for at least two hours searching for the exact truck I wanted. He stayed extra late and made it happen. The whole experience was very smooth and I would buy from them again in a heartbeat. So happy with my new truck!

Great experience working with Hector!

everyone there was a great help including all the services and financial people came out with not only one car but two..

One of the BEST Car buying experiences I have ever had. The entire team bent over backwards to find the truck I wanted and for the price I could afford. You have earned a life long customer!

I should’ve know when I had my truck towed here I was going to get treated like crap since it’s an Autonation dealer. Truck is in the service department. I have been lied to and been called a liar. Left a number of messages and no return calls and told the person I trying to speak with is not in. Just stop by and he sitting at his desk. Stay away from this dealer and AutoNation in general

I had amazing service a few weeks ago when I brought my car in ! I know they are busy but they took great care of my car and me ! I figure they are busy because the service they provide is the best in the area !

I just want to start by saying the customer service was awesome. Adam Memeti was super helpful. i had called to inquire about a car that was unfortunately sold. He called me back within minutes saying he had found one that was exactly what i was looking for. He even drove it down for me for a test drive. The car was amazing, and Adam knew what he was talking about when it came to the car. Needless to say, everything went flawless. He got me to the price I was looking for and got to drive home in my new Dodge Charger.

They kept me up to date on progress and my car was ready when they said it would be. Making an appointment for recall repair was easy as well.

Service Went in for a recall, made the appointment two weeks ago. They said they ordered the part. Took my Jeep in and after one hour they tell me they didn’t have the part. Why didn’t they call me and let me know the part wasn’t there? Lousy customer service. Now how long do I have to wait to get it fixed? They don’t know. Said they couldn’t order the part till Friday and its only Tuesday. This dealership needs to learn the meaning of customer service. That’s why I didn’t buy my Jeep there, no one ever offered to help, they just stood around talking to each other. Sent a message to the sales manager and no response.

The sales experience was positive. Everything was very smooth in regards to purchasing my used vehicle. I have previously tried to buy a New car from AutoNation Jeep Chrysler about 4 years ago. The new car buying experience wasn’t as smooth. I ended up purchasing my New vehicle from AutoNation up in Spring. However I recommend you go see Justin I’m used cars. He was very easy to work with. No hard selling. Overall this was a good experience.

Derrick Woods made the sale professional and painless, the dealership had the only vehicle in the state that satisfied our needs. They were competitive in pricing, and a pleasure to do business with!

Great experience. Great people. I am a retired US Army veteran and new to Houston. Bought a 2019 Dodge Challenger R/T Scat Pack as a retirement gift. Mark was fantastic, highly recommended this dealer.

Emerson in the service department was great. He quickly got me into a loaner as soon as they realized my vehicle needed to stay. He kept me updated on the progress. The ladies at the checkout/cashier area are awesome. They got things going quickly to get me on my way. They are very friendly and personable. Will definitely continue using them for my auto needs.

Val was great. He helped us get exactly what we wanted. The kids enjoyed popcorn and mom and dad got down to business. Ok, dad also got popcorn. The buying experience was easy and even a little fun. Go see Val.

Great customer service from Emerson. The ladies at the checkout/cashier desk are awesome! They all try to make things go as smoothly as possible.

The wait was very long for an oil change

Fast, friendly & quality service!

DO NOT GO HERE FOR SERVICE On 8.19.19 a monday I took my charger for an oil change around 2 pm the drive was empty. I expected to wait about an hour, I left the dealership around 5 what horrible service. I will not return

I bought my dodge charger with autonation and they always have taken good care of us every time we go there to get it serviced. JB

Great selection of trucks. Sales staff was very friendly and helpful. I really liked that I didn't feel pressured to purchase.

Very disappointing experience.... Staff ignored my concerns and blew me off saying it’s all normal and even blame me (or tried) for a missing plug on the firewall of my wrangler...still waiting on Steve E. To reach me on this matter... Jlur wrangler(3.6) engine knocks at low rpm’s on 87 octane gas especially on hot weather (95+F). Drove with them on vehicle to replicate the noise (very notorious at this point) and they denied hearing it....almost like they where instructed to ignored it.....

took my 2013 Patriot in for recall on emissions and for navigation problems after updating. Was told my the techs for nav system that I needed to take it in to be calibrated. Kept it all day and didn't fix navigation system. Doesn't appear that they even tried, since I was told that it had to be taken out to get a code off the back. Dealership said I need to buy a new radio. Paid $150 for upgraded navigation system and now I have NO navigation at all.

I recently took my Jeep in for an electrical issue. As it turned out it needed a new part which had to be ordered. So, I choose to leave the vehicle with AutoNation until the part was delivered. I want to give Andrew all the kudos as he made the experience much more pleasant as he kept me abreast and updated throughout the entire process. Management needs to recognize Andrew for his great Customer Service, and his professional and pleasant attitude, trust me, about ½ of the employees in the department should take notice of how Andrew speaks and deals with Customers. He is the reason I will continue to have my vehicles serviced at AutoNation CDJR Katy.

Outstanding experience from start to finish. 1. The salesman brought me a truck to test drive at my office. 2. Upon me just telling him (Adam) what I wanted he went and found it on his lot. 3. From time I started to getting in the truck and driving away was only about 1hour. 4. Great sales team and financing.

It was a great experience starting with sales, management and finance. Great job everyone.

This dealership has to be the most inconsiderate and incompetent one I have ever used. One visit they can?t even figure out how to put on a window wiper. 2nd time they kept my truck for two weeks, I had to call to see when it would be ready. My service advisor went on vacation and no one know anything. Finally, the day they said it would be ready.... is the day they began working on it. And now they need a part from Dallas. I wrote a letter complaining and called the service manager... not one response! No one should ever use this dealership.

Great Job on the 30,000 Mile service that I recently had on my Chrysler. I take good car of my car and I am impressed with the review of the service required and performed at AutoNation Chrysler here in Katy Texas. I bought the car here new in 2015.

I was treated well when I had to change my appointment time because of a family emergency. Emerson explained the work completed on my car. He was helpful throughout the service needed and repaired.

I do not recommend the Service Department. I showed up in the afternoon today Wednesday (8-7-19 )with my Jeep Wrangler. My son and I stopped in the drive and stood next to it waiting on someone to acknowledge us. Nope. It’s hot outside so we walk inside the Service Advisor area. Several employees on the desk phones and conversing with each other. Five more minutes go by. Not a hello or we will be with you in a minute, nothing. We watch three employees mount license plates on a customer vehicle. Finally, a service rep asks if we have been helped. I explain my Jeep needed an upper oil pan gasket (leaking), oil change, tire rotation, and coolant flush. I was told the dealership was low on techs. I offered to leave the Jeep with them, no worries. Nope, was told I needed to make an appointment to come back where an assessment of the repair and estimate of the other services would be provided. I was shown to the scheduling desk where the rep said the earliest appointment was on Thursday. I say great, tomorrow. No, 8-15-19, EIGHT DAYS from today. I was totally floored and could not believe the dealership was being managed in this manner. Needless to say, we left and Helfman Jeep on the Katy Fwy got my Wrangler in as soon as we pulled up in their driveway.

always discourage customers never have solutions moment you go we are busy our technician is out make appointment , when you make appointment same deal we are too busy tech is out. you get different answer from different associate and price of the parts are like high robbery

Was awesome. My salesman was great. Salesman took me thru the truck features and even paired my phone with the vehicle.

Everybody was very friendly and willing to help with our purchase of a new car.

We had a very good car purchasing experience and really enjoyed working with Brice.

Go see Jessy Muniz if you are buying , he was great. I picked out my truck on line and Jessy responded and helped find the exact truck I was looking for. He keeped communication open and he made the process very easy.. Job well done sir.. we will be back to see yo at the end of the year to buy a vehicle for my bride.

The best service of all times they understood what i needed and work hard on it

Our salesperson, Kathy, was absolutely outstanding! She worked tirelessly to track down the Jeep we wanted not once but three times over 8 months as our needs and budget changed. Kathy is exactly what a salesperson should be - open friendly, honest, knowledgeable, and relentless in fighting for her customers to get them the best deal!

Good and fast vehicle reception. Good technical service

Great experience, loved working with Justin Dunham, great service!!

Friendly people good service service willing to help people

I have driven a Ford pickup for over forty years. The 2019 Ram 1500 Laramie is my new favorite truck. I like everything about this vehicle. Thanks Auto Nation for a great deal and thanks Dodge for a great new design.

It was a Saturday service (oil change and tire rotation) the wait time wasn't bad considering it was a Saturday. Jeep was accepted by service advisor about 7:30 and was initially returned to me at 9:00. Problem was that the oil change was not performed and they had to put it back in the shop to do the oil change.

(Translated by Google) Super personalized and very kind attention helped me with my excellent broken tire (Original) Atencion super personalizada y muy amable me ayudaron con mi llanta rota excelente

Every time I take my car in for something simple it takes over a week to get anything done. When you call no one answers the phone. You leave a voicemail and no one returns your call. It’s every single time. Every time. It gets old. Autonation buying everyone out did not help. It made the dealership worse. Isn’t there someone who works there who’s job it is to answer the phone. I want my car back. Fixed. And soon. Tell your people to return phone calls too.

Auto Nation always take great care of me and my car. The service reps are amazing, especially Johnathon! My experience with them is always professional, courteous and quick. I couldn't ask for better service

The dealer I worked with was Kathy. She was very professional and made the entire buying process a smooth one. She found what we were looking for from another lot and walked us through the entire process. I told me wife that our last dealership didn’t even show me how to use the features yet Kathy went out of her way to do so. I highly recommend her and will seek her out again in the future if we need another vehicle.

Called in with a problem on my new Ram 1600 with the parking sensors , guy came out said they couldn’t look at it and walked away. The whole place is a joke rather travel down i10 and give my business to someone who appreciates it.

Maybe this review won’t change nothing but Should great writing this to share my poor experience , I took my car there for a very weird feeling about my truck and they change my transmission, cover valve & more ( car had less then 3k on it , I have 24k and nothing change on the car still doing the same thing and the ONLY ANSWER i have from them is , they can’t do more ..... again this may don’t change nothing but if your are thinking to buy a Dodge Ram Please look other brands give you more support . I am not telling every single car should runs perfect I am very disappointed with the way how they are with the costumers Regards

Got right to the point. No bickering back and forth.

Purchasing my vehicle I was very happy but the service department is the most horrible service you will receive! Showed up go get an oil change & was told there was a 2 hr wait I could schedule online & I wouldn’t have to wait... so I took the advice scheduled online a week later showed up at 8:45 for a 9am apt and was called at 10am by the dealership and asked if I made my appointment....well long story & a lot of anger later I found out that just b/c u have an appt and they check you in that it could be hours for them to get to your vehicle... I did state in my appt scheduling I wanted my Jeep calibrated for my bigger tires told to come back at 11 to pick it up... said they could do it, told at 11 they hadn’t even started on the oil change or the calibration, called at 11:30 and said they couldn’t do the calibration so I went back still had to wait another 30 min for the oil change & demanded answers to why they can’t calibrate it when MOPAR clearly said yes they can.... service Mgr told the guy that checked me in NO... but while I stood there he was on his cell phone & my blood boiled so I went to him and asked why when I had the website pulled up with how to do it... he realized I wasn’t leaving it alone and said he would ck into it and there was a possibility he needed to do some research so he measured my tires and he call me back.... we’ll you guessed it! No call! I’m sure he was too busy on his phone to do any work for the day! I will never return! Not for service or to purchase another vehicle!! I honestly believe they do not have enough mechanics to do the number of vehicles they say they can service, workers that only know how to follow instructions on an iPad and have no clue about make model or even what an oil change is, and the “service manager” LMAO that’s just someone that has a bigger desk and can use his phone! Frustrating

I purchased a New 2018 Ram 2500 from Auto Nation Dodge and while discovering the recall (after installing a leveling kit) for the drag link jam nuts being WELDED (No longer adjustable) i noticed the entire nose of my "Brand new" truck had been removed. When brought back to Auto Nation for explanation all i got was an estimate on what the alignment would cost and no reasoning for why my truck was taken apart. I have bought two vehicles from Auto Nation now and this will be my last...... This has overall been a crappy experience!

I brought in a Jeep Wrangler and they didnt rotate the spare in the back

Every thing gets on time thank you!!

Aside from the service received by the salesman, Jose M., the entire process felt dated. We made the mistake of bringing kids along, but no lounge area, no snack machines, no tv, etc. I have been to other dealers small and large alike, and they all have seemed to create a more relaxed and pleasant experience. Pushy finance guys, long wait times, and excessive back and forth. Entire process from test drive to drive out was over 4 hrs. Last truck I bought at a competitor took one hour total!

The journey to acquire a new vehicle has changed. After contacting every single RAM dealership to search for the right solution, the right characteristics, the style, the trim, and the color my hope was almost gone. A few months went by whenever a sweet and kind online sales rep, Kathy Nguyen, contact me to let me know that she will do everything on her end to provide the solution I was looking for. After extended search Nationwide, she reached out to let me know that the conquest is over. Kathy Nguyen, found the vehicle I was looking for. The charisma to offer the best customer service a customer is looking for. Her negotiating skills were on point and the best part is that all of that was done in front of a computer. The final process was smooth, fast and with a sincere offering of what is best to the consumer. I highly recommend AutoNation for your next solution needs, and if you are on the Katy area or searching online, please get a hold of Kathy Nguyen to take care of all your vehicle needs. Thank you!

Beware of Autonation! Below you can see the checklist of the suspension work done. Completed with not 1 but 2 signatures. On the right, what has occurred with that same suspension that was “inspected”. My shocks falling off as I drive (has happened twice). During that month long repair and inspection there was no note of steel being cut from the suspension, through bolts on the shock mounts. So one of 2 things happened...they were incompetent and missed this chunk of steel or 2 they lied. Both of which puts my family in harms way. Oh, and they aren’t liable apparently, even though they signed twice certifying it was safe. Wow. This is why you avoid the crooks at Autonation! Share and spread the word to keep families safe as they shop this holiday weekend!

Had the best experience purchasing my first car. Kathy Nguyen was amazing. She was so nice and answered all my questions. I didn?t feel like I was forced into something I didn?t want. I walked out so happy!!!

Very nice ladies here!! The whole buying process took an hour and half or less!! Very friendly and make you feel welcome! Buying a car made easy thanks guys!

It?s not often you walk out a place thinking how you would want a friend or family member to have a similar experience. Many restaurants do not give you a great experience any longer. It?s also even more rare to have a staff that respects and understands that your time is extremely valuable. I could go into great detail about my entire experience, but the post would most likely exceed the character limit. My sales associate, Marcus, hit it out the park on all aspects of the car buying process. He did not try to sell me something I did not want and also did not try and tell me what I could buy. I told him my ?needs and must haves? and he brought up the exact vehicle I had been looking for. The sales manager, Sara, put together realistic numbers and we did not play the ?back and forth game? that most people associate with car dealers. Of course, I looked over the numbers carefully, expressed what I thought was fair, and had my offer granted quickly. Again, I did not go into this blindly. There are way too many resources at a car buyers disposal to not be well informed, but at the end of the day, there are realistic offers that benefit both parties and unrealistic offers that insult both parties. As mentioned, in this instance, it was the one that benefited both parties. In addition, going through finance was a breeze and I did not have anything thrown at me that was originally agreed upon. All in all, I would happily do business with AutoNation again if the opportunity presented itself. I also would highly recommend that you ask for Marcus. Thank you all again for making this experience a positive one.

Please Read - Avoid Autonation -my Jeep that has suspension issues from purchase, had steel removed from the frame without us knowing. Certified Pre-Owned (so they say) with the very suspension cut. Now my shocks snap off every 3 months. Last time, bouncing us into a lane of traffic missing our gas tank (which would have killed us). But Autonation says this is my responsibility. Same suspension problems as when I purchased it, which they said they fixed it. Mind you certified pre-owned can’t have frame modifications, but with Autonation apparently you can have parts of your frame missing. So avoid Autonation as they do not care if their cars kill you. They said it’s because Jeeps can’t handle a winter in Chicago and that’s why my shocks fall off. How is this legal?

I had a great sales rep and financial representative. Great and smooth purchasing process, we love our vehicle. Only down side is that the sales manager (Carlos) made a promise that he would not keep.

I filled out an application online and was contacted right away by Kathy Nguyen. I told her the vehicle and payments I was looking for and later that day she emailed me to let me know that she was able to make it happen. When I arrived at the dealership, the car I had picked out was waiting in the front. I took it for a quick test drive and finished the paperwork in a little over an hour. I would definitely recommend Kathy to anyone and I will be returning in the future. Thank you.

They resolved nothing. Always get the same answer which is bullcrap, they just never want to take the time to fix issues so they say they cant duplicate

Company of Lies! Says clear as day on their web site, 25% of all 2018 and 2019 Dodge Rams. NO EXCLUSIONS!!!! A+ credit, yet it took me tooth and nail to get them to work a deal that didn't come close to what I wanted. Went home and saw their ad on their website and I was furious. Went to go trade in the truck for the one I want with 25% of and first they said no, that I had already driven it! Then we agree to a number both I and Carlos (Manager) sign on an agreed number which changes again when I go back to finance! 2nd off They also agreed to buy my trade at X price but decided not to put the trade in the deal and made some excuse that because the new deal is going to b a lease they can't do that, More BS! I Did the deal anyway, stupid me! I go home and cant find the title to the my trade, these A**Holes tell me that they can't order it for me, More Lies! So I order the title and its on the way, these punks tell me that now that need to re-appraise the car, even thou they had it the entire time. Buyers Beware! I'd take an Attorney with you to make a deal with you if you don't want to get hustled, or just pick from the 10+ other dodge dealers in Houston!

Couldn?t be happier with my purchase, went in just to see the vehicle and left a Jeep owner sales rep Jessy Muniz was very helpful in making sure my car needs and necessity were met

Really good service!! Thanks

Very pleasant experience. No push, no rush, and a good deal.

Recibimos muy buena atención de Jessy, Quien nos asistió para comprar el auto.

I am personally amazed that this place is still in business. About 18 months ago I took my 2008 crossfire in for an airbag warranty replacement. I came back to get my car and they told me I had an airbag light on because the control module was bad. Thing is... I didn’t have an airbag light on when I dropped it off. So I spoke with the manager who acted like I should be grateful that he was even giving me the time of day. After going back and forth, he said “well, even though it’s not our fault, if you buy an oil change package as a ‘good faith gesture’ we’ll replace the control module.” I was livid but decided that the 250 bucks for the oil change package would get them to fix the vehicle and save me some money in the long run so I agreed to their offer. Big mistake. About 3 months later, I took my car in for an oil change. Goes by without a hitch and I’m actually a pretty happy customer. I’m thinking about buying a challenger from them, even. About 2000 miles later, I realize that my car is burning oil like Saddam Hussein leaving Kuwait. I decide to look at the paperwork they gave me for the oil change. Turns out that they put the wrong oil in my car. (There’s a sticker in the engine compartment that says “0w40 only”) I decide to take it back and say “hey, y’all put the wrong oil in my car- I need you to do an engine flush and check out the engine and make sure it’s okay because now you’ve got me paranoid.” They do the engine flush and tell me my engine is perfectly fine. About a month later, the oil is low again and so I start keeping quarts of oil in the back of my car to top it off when it gets low. I try to go in for a consumption test and they keep telling me that my car isn’t burning oil but that I have a leak somewhere from a gasket... despite the fact that my once silver exhaust was now black. This happened multiple times. Finally the burnt oil causes the cylinder to misfire and so I change the spark plugs myself because Autonation can’t even manage an oil change. My car started to idle rough. So I decided that I would wait until the problem happened again and take it to them so they could see what they did. About a month ago the check engine light came on as I pulled into the garage at work so I took it back to Autonation so they could fix the problem that they created. Finally the service manager calls me and says that whatever is wrong with the engine can’t possibly be related to the bad oil they put in because the oil “doesn’t even touch the cylinder rings.” (Really? Like is that what you’re going with, Chase?) Now they want 8500 to put an engine into my car. Moral of the story is this: don’t take your vehicle into Autonation. They refuse to rectify their mistakes. They won’t deal fairly with you and judging from the other reviews I’ve read of Autonation Katy... I’m not alone. This place should not be in business or carry the name of a community that cares for its own.

Took an hour for an oil change with an appointment, nice employees, great service, free popcorn and coffee!

They bought my RAM 2500 at a fair price even though I didn’t end up purchasing a new vehicle. They were open and honest throughout the process.

I recommend you DO NOT stop at the service department! They lie and tell you they completed work. When I told them I knew they did not completed the work. They reviewed the cameras then said I was right! However I had already paid for something I never received. The managers are so unprofessional and they don’t even know what’s going on in the service department. I have 50k miles. They placed a sticker for me to return when I have 111k miles for my next oil change. I asked for Mr Rudy to call me. He has not called nor have they issued a credit.

The most helpful AutoNation sale person is at the 21777 Katy Freeway Katy, TX dealership. His name is Val. He really WANTS to fit you into the right new car. He's knowledgeable and patient.....plus he's cool and calm under pressure. He goes the "extra mile" to meet the customer's expectations. Very valuable employee.

Had a scheduled appointment. Took 2 hours to replace a head light bulb. Charged $36. Way too much time.

The most helpful AutoNation sale person is at the 21777 Katy Freeway Katy, TX dealership. His name is Val. He really WANTS to fit you into the right new car. He's knowledgeable and patient.....plus he's cool and calm under pressure. He goes the "extra mile" to meet the customer's expectations. Very valuable employee.

Geraldine is my sales Lady and she did a terrific job. above and beyond what was necessary. she even helped clean out the car I traded in and went back for a double check while I was in fiance and brought the coins I left in coin holder!!!

This placed took only 1 hr to do 4 recalls. Wow wow wow! Won my service business!

Just called to se about getting a door hinge pin replaced because mine snapped off when we were taking the doors off over the weekend. The girl that answered the phone was rude. I was told that it had to be during the week. I explained that I work in Houston and couldn’t come during the week unless I could get a loaner to get to work. She said it would depend on the diagnosis. It’s a broken screw, what’s there to diagnose? She then told me that there are plenty of other dealerships I can go to if their schedule “isn’t convenient “ for me. I was so floored that I couldn’t even respond other than “oh! Okay...thanks!” I’ve never been treated so rudely by a service department!

Adam Memeti in Katy, Tx was our salesman and made the search for a new vehicle the smoothest I've ever had. Quick and easy!

Dealing with car repairs are already a stressful situation, then dealing with a dealership adds to the stress. However Kai Young made this on of the most stress free repair I have ever had. Easy to deal with and in constant contact the whole time. Thanks to him for making this a stress free experience.

Great experience buying from Jeep Autonation. Everyone was really friendly and very helpful. Jesse Muniz was really helpful in explaining everything the jeep had. I cant remember the finance person it was a lady n she was really helpful. Thank you for a great experience!!

We had the pleasure of working with Matthew! He did a great job and because of that....after looking at multiple dealerships for a car, I went back to him to purchase one. He was exceptional and the process overall was quick. The truck I found was located at the AutoNation in the Woodlands and he was more than willing to go pick it up for me. It was very effortless on my part. Robert in finance is the man you want to settle up with. He was so quick but informative.

Safety recall work was completed in a timely manner

Avoid this place even if your car is still under warranty. I purchased a new 2015 Jeep Grand Cherokee from here. The buying process was what you'd expect at a dealership. It wasnt terrible but they kept trying to get me to sign a slip of paper stating I agreed to 3.5% interest whenever I qualified for a 0% interest loan through Chrysler. My biggest problem is what has happened at the service department. My A/C started making a hissing sound whenever the compressor would turn on. It completely stopped working 2 years after the purchase. I brought the vehicle in to be serviced while it was still just under warranty and they told me a hose to the condenser had a leak. Easy enough, they supposedly repaired it and it blew cold air but the hissing noise never stopped. I didnt need to use my AC for much longer after that because it was already starting to get cool outside. I turned on the AC whenever it started to get hot this summer and now it doesnt blow any cold air. I brought it in to get looked at and now it's the evaporator coil that needs to be replaced. It's no longer under warranty, they will not honor their one year guarantee fix because it's the evaporator rather than the condenser hose, and wanted $2400 to fix it. You'd expect a vehicle to have its major components last more than 35k miles. I either have extremely bad luck to where two parts of the ac went bad under 35k and then 50k miles, the evaporator coil was bad when they initially fixed it and didnt bother checking past a hose leak, or freon was just added as a temporary solution while it was still under warranty. I'm guessing it's one of the latter two options. As a side note, I took the jeep to another jeep dealership further west on I10 in Columbus and they quoted me $1100 to make the repair. The more than double price gouging at this place should be more than enough reason to stay away from here.

They got the deal done, but it was a pain along the way. Took a while to wait for financing, and the car they said we were getting ended up being a manual instead of an automatic. We chose another vehicle but when we test drove it, it had the check engine light on. They said we should do the paperwork that night so that we could come in the next day to pick it up, but they ran our credit for three different vehicles. 1. The one that was the manual transmission, 2. One that we never even saw. And 3. The one we chose. We signed most of the paper work, but we ended up having to sign most of it again because the date was wrong. The vehicle wasn’t ready the next day like we planned and scheduled, so they said come in on Friday at 9a to pick it up. When we arrived, we were told the technicians hadn’t even looked at the vehicle. A sales rep, the sales manager and his manager all told us several times that they were going back to make sure it was ready. It took two hours of sitting and waiting, me threatening to dance around the showroom to get someone’s attention, to finally telling them “never mind, keep the vehicle” before they got the vehicle ready.

My car literally died at the dealership. Buying a new car was not on my agenda. However Yolonda made this transaction peaceful and easy. I explained to her my financial situation and she worked with me to help me find something I liked and could afford. if you are looking for a salesperson with a conscience she is your person.

Second car have brought from Geraldine at Auto Nation. I told her I didn't have much time and I needed a quick lease. Very smooth process and even when the car wasn't exactly what I wanted they found me a replacement straight away. Great experience.

Fui por la garantia de un carro comprado hace 2 semanas que tiene problema ya en una luz y no la quisiero reparar ni cambar osea no cumplen las garantias

Chat Conversation Start 2K people like this Car Dealership 10:41 AM purchased a truck with extended insurance paid several thousand dollars for it to find out the extended insurance expired before fords insurance expired the reason I purchased the EXTENDED warrenty was to go beyond the ford warrenty Calling and leaving messages for several hours NO one answering the phones

Always fix my cars right and fast! See Kai in service!

I bought a car last week I drove the vehicle for about 100 miles an a check engine light came on I was especting something better I really disappointed

Had a wonderful experience. Narrowed what I wanted down and found the exact car at another dealership. When I wasn’t satisfied with the negotiations of sale at the other dealership I called AutoNation CDJR Katy with the VIN. They used that to find an exact match on their lot in Spring. We proceeded with negotiations of sale and came to an agreed price and trade. They got the car from Spring and I picked it up the next day. Very happy with my experience here. No haggling, no low-balling, just a fair and honest deal from start to finish. Thanks Adam, Val, Carlos, and Mark!

Went and bought my truck w/o any trouble. mainly cuz I had my own financing and didn't have to fill out a bunch of paperwork. So all is good, but was surprised I didn't get locking nuts for my tires and had to buy them. I am a 4th time buyer from this dealer.

We had such a great experience today at Auto Nation Chrysler Dodge Jeep Ram katy

I had my Dodge have it’s annual service done. But they broke my glove compartment changing the cabin filter - came back immediately the same day when I discovered this and my service provider, informed me everyone went home because it’s closing time - that I should come back another day. When I came back I was told that part will be ordered and she will give me a call - no one did. I brought my car back last week, my service provider was not as friendly as she was said “you’ll have to see someone else I’m so busy right now”. I approach the person across her who tells me she’s the one handling the case that she should address this since she has to make a report. Understanding that I just walked in - I went on my own initiative to make an appointment for today. Surprise! I’m “footballed” again to another person who I have to explain the situation for the second time. They are nice in your initial visit but if they mess up - their customer service is almost zero to none. Instead of making you feel that they’ll take care of you and understand you’re frustration - they deal with you like you’re a nuisance and make the experience horrible enough if not expensive enough so you won’t come back.

Brea is amazing. Not only is she a God Fearing Saleslady, but she is quick and to the point. As an Engineer and business women. I don't have to time to sit as a car dealership all day. Brea and I were able to agree upon a price over email. I can to the dealership to review and confirm that my Van was exactly what I wanted and signed the paperwork. The next day I came to do financing. I think total time in the dealership was less than an hour and they delivered the Van to my house. If you are a person how is busy and don't want to waste time. Please see BREA... Thanks again, April Duerson Stress-Less Events and Catering

They will hook you to drive all that way with an add or CarFax, then not deal with you fairly. Steal your trade-in or upset you to leave. Avoid this dealership.

Scammers. Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation.

Scammers. Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation.

Our Autonation salesperson, Ms Kathy Nguyen, was excellent. No hassle purchase, respected our time, very informative, and negotiated a fair deal on our trade-in.

For my first visit, I had a great and memorable experience. The staff is awesome and real

Went there for change oil and requested to fix my wiper motor issues , then I was told they can only work on my change oil and I need to come back on some other day to fix the wiper motor. Few minutes after I had a call from then that they recommend to work on brake flush and change cabin filter. They work on something they can get money from from me and not helping me on my wiper motor

One of the worst experiences I had dealing with this place. I walked in knowing exactly what I want after doing my research online. I was told incorrect information, the numbers kept changing at least 5 or 6 different times, and the sales manager outright lied on several points. After spending 4 hours there I left without buying the car I wanted. I returned home to find 4 different credit checks ran on my credit report, while I was assured that only one hard inquiry was done on my report. Autonation should not have such wrong financial policies, and Carlos Parades the sales manager should not be in such a position. This dealership is a bad representative of Chrysler. I later got an email from the GM, Cecilio Flores, asking about my bad experience. I responded with the details and he never even bothered to respond. More time lost with this dealership.

Tuve una grata experiencia con ellos, realmente me ayudaron a poder obtener mi vehiculo, en especial mi vendedor quien fue Carlos Gonzalez, una persona honesta y profesional.

Kimbro ugh was amazing very profesional and quick. In and out with a couple of hours and got a 2019 Jeep Grand Cherokee !!!!

They were friendly from the moment I walked in it was short and got straight to the point I traded in my old vehicle and walked out with a brand new 2019 grand Cherokee thank you for everything I really do recommend this place

Great customer service and attention by our sales and financial representatives! Thank you Ramses Rodriguez and Phyllis!

Was able to purchase the SUV we wanted, and there was no haggling on the price or financing. It was a pleasant experience.

You are quick and professional in selling but your service is horrible. If they would just answer the phone and or return phone calls it would help. Common courtesy. Not even the Service manager follows up as he says he will.

Even though they were severely understaffed yesterday afternoon when I brought my car in for an overdue oil change and after having an unsettling engine ignition experience, the staff courteously listened and took my Jeep Grand Cherokee in right away to do the oil change and a preliminary diagnostic RE: the problems I had just experienced wit the engine not starting. After 1 hour rather than the 1 1/2 hours I was told I would need to wait, I was able to drive away with no discernible problems ( probable electronic re-setting issue that they were not able to duplicate and which had not registered in the computer system). The staff member also had the bill re-issued after noting an error in the labor costs listed. Very happy with the overall courtesy and professionalism of the people at this service center - thank you!!!

Excellent service, Both Andres Chavez and Carlos the sales manager are super guys. This is my third vehicle purchase from Auto Nation Dodge Katy in the last 2 years. Highly recommended.

Absolutely outstanding customer service from Reception through Financing. My salesman Derrick Woods was exceptional in commercial/technical knowledge of his product. \I bought my car from him in 30 minutes. Autonation Jeep Katy has the most intelligently optioned Jeep inventory in Houston.

Helpful and easy to deal with. Had a good experience. Would recommend. Kathy and Amanda were great

Service Rep was Good, Repairs took longer than expected.

Painless truck shopping experience. We compared trucks online, found the options and price we wanted and went to get it. Nice to not have to haggle over price. Johnny was great!

The dealer representative was very helpful and clearly understood from the beginning my needs and knew how to fulfill them

Great customer service, very professional.

Scheduled an appointment weeks ahead of time to fix the passenger airbag recall and an oil/lube service. Service guys called a couple of days ahead of time to confirm the appointment and I did. Showed up on time for the appointment and they inform me that it will take all day to perform the repair and I need to leave the vehicle with them. End of the day comes and they finally give me a call to come get my Rubicon. When I show up they tell me that they couldn't fix the airbag recall because they didn't have the parts. They said they had held on to it all day in case they could get the part delivered in time. I told them I'm not too happy about having to bring my vehicle back again and my service guy Kai says next time it will only take 20 minutes to fix! I pay for the oil change and as they are pulling my vehicle out they notice that it is leaking oil all over the place. They scramble to get the vehicle back on a rack to investigate the source of the fluids. So now it is time to talk to the service manager who tells me a completely different story. He says they don't have the airbag part and it will take days to get it in and the repair will take several hours! He claims that all the fluids dumping on the ground are from the oil change and that it is NORMAL! After over an hour waiting for my Jeep they pull it out and there are still fluids running out of the bottom but they claim it is from some cleanser that they used. I'm not sure what I find more aggravating, the total incompetence of the service tech, advisor and manager or the constant lying from the same folks. This is a horrible dealership and everyone should avoid it at all cost. We bought this Jeep there and the sales guys are just as shady as the service guys. We will never return there.

Normally i would give them 5 stars, but not this time. i was there on Thursday, March 21, 2019 for a recall, upon leaving i noticed someone went all through my glove compartment and had my insurance card laying out in plain view. As i was driving i called service to find out why that happened, being that it wasn't necessary that i present it being that i was there for a recall only. and why i had 2 screws laying on my seat. i person i spoke to, put me on hold never came back, so i guess the phone rolled over and someone else answered the phone. at this point i was not willing to explain all of that again to a new person. so i ended the call and called back the next day , spoke with someone that said they would deliver my message to the manager for him to call me. he never bothered to call me. my concern could of been cleared up in 2 minutes, but no one seemed to care. i am very disappointed and probably will not return. all i wanted was an answer. this issue was too easy for them not to make an effort to clear it up , so i wouldn't have to wonder whether or not they forgot to install the two screws, and the issue with the glove compartment.

We purchased two 2018 Dodge Hellcats the same day 6 months ago. They are marketed to drive 200 mph. When we drive each of these cars over 100 mph, they shake violently. So violently that it feels as if the car has thrown a rod. We also purchased all the extra insurance protection they had to offer. The front bumper on one of the cars actually is falling off from the violent shaking. The service department management refuses to work on either car claiming that they can not drive it over 65 mph. False adversetment. If they can not get the car in optimal running condition for what is marketed and sold for, then who the xxxx wants to buy one? These cars and the dealers are a scam! And of course I scored the buying process a 5 stars. They want to cars to every sucker they see!

The car buying experience was great. In and out in just under an hour

Price was good.. the sales man was friendly n the finalize dep lady was beautiful 🧐🤓😁🤣😎

I can’t get anyone to return my calls when I need something from them. I have been calling them constantly for over a week. Funny though, when they were trying to sell me a car they wouldn’t stop calling and now that I need something, not one person can assist me.

I LOVE AutoNation Dodge In Katy. They always take good care of my car and provide excellent customer service. I’m always greeted at my car, the service writers are always smiling and polite. They are very thorough about what’s going to be done and the time length. My wait is never too long . I get to enjoy a nice cup of coffee in a cozy area as I catch up on some reading or take business calls. ALL the staff is very courteous and the shuttle is simply amazing. That’s relieves a bunch of stress IN CASE time is an issue. My checkout process is quick but again thorough and I appreciate it...... so thank you 🙏🏾 guys at AutoNation Dodge for a great system

Nicholas Cornman is the best!

For the past couple of years, this dealership has been very frustrating to work with. We had an appointment for 8:30am. They told us it would be a two hour repair. I called them at 4pm to see if our jeep was ready. It wasn?t, but they assured me they would call when it was ready. I called back at 5pm. It was ready then. They have our cell phone and email. Put us picking up our jeep in rush hour traffic in Houston, Texas.

Everything was exceptional, from the sales person Kathy Nguyen to finance with Phyllis. I've not had this kind of service in buying a vehicle in 30 years. Victor the new car manager was a huge help to. I highly recommend the dealership and especially Kathy Nguyen!

Jaime Emerson from AutoNation CDJR a Katy is always a big help in figuring out what is the problem and the best accommodation to be solved!! Thank you!!

Very satisfied. Great customer service. Did a great job of explaining process and getting me in and out in a timely manner.

Our service advisor was very knowledgeable and helpful. He kept us updated on a daily basis. We are very pleased with the service we received.

Kathy Nguyen @ NguyenK@autonation.com was fantastic,super stress free experience and she worked very hard to find the vehicle that I wanted.

The Service Staff is so nice, I got everything done in a timely manner. Always great service. I am glad I bought my car there.

The people who help me are always excellent.that has not changed. I just can?t help but notice that servicing my car was easier before AutoNation took over. The old dealership (when it was Allen Samuels) used to have loaner cars available, but not anymore. And shuttle rides home didn?t require over an hour wait! Not sure if I want to buy my next car from AutoNation.

I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil change and tire rotation. I made the appt. online with a rep. via chat. I get there at 7:20AM - appt is 7:30 . They tell me I'm there to get an alignment, service mechanical issues, tires, fluid flush, brake check, etc. I said, "No.. I am here for an oil change and rotation. I drive a brand new car, I do not need any of that stuff"... He says ok takes me inside, shows me a piece of paper of the 'recommended' services. I said, "Again, I drive a BRAND NEW CAR I do not need an alignment, fluid flush, none of that. It is brand new. Just an oil change." He proceeds to tell me I need new tires and they probably wont rotate them because of it. ITS A BRAND NEW CAR! I tell him "that is insane... I literally bought this car with 15 miles on it." I ask for a shuttle to take me home... at 7:30AM. 8:40AM Still no shuttle. I walk back over to ask what the deal is, he says "Oh, it comes at 9:00AM" I got there before 7:30! No one told me I would be sitting there till 9! I would have called an Uber the second I checked in with them. THEN I go to pickup my car after work, they write up a service plan. They say I need a new battery.. IN A BRAND NEW CAR... for.. drumroll... $551! On a Dodge Durango! I was speechless. LOL $551 for a battery... on a brand new car... This was the most ridiculous experience I've had. these guys are thirsty for work. Ill go to a different location from now on.

service to address 4 recalls. max estimated time was 3.5 hrs to complete. had appointment 7:00am , vehicle service finished at 4:45 pm

Wish buying process was shorter then what it was. To long of a process just to buy a car.

This was my 5th Time for routine Service on my Jeep as I "follow the book" and go in every 5,000 miles. There was a thing or two I did have to go back to the Dealer on but they quickly resolved my issues and made good on my expectations. I am a long time loyal Customer to this Dealership and have every intention of doing business here for years to come.

Good service , sales man Vito is the best !!

I went in for service on my vehicle. Jonathan Cristobal was my service advisor. Jonathan was very helpful through out the whole process. Very knowledgeable, courteous, and gave excellent customer service. He explained everything in the process, from beginning to end of the transaction. I will definitely return for service in the near future and come back to see Jonathan.

Damaged front rim was to be replaced but what they did was touch up , polish and put in back, and put the perfficly good one from back to front, we have purchased 5 vehicles with you all, which includes Allen Samuels. Very disappointed, have already discussed with my insurance co. Your rep. Said if I wanted a new one he would pay half.

Met with Justin Dunham, and he is AWESOME!!! He is honest, straightforward, and a good guy. He literally made the experience easy and comfortable. He was very informative and went above and beyond. I will be coming to him for all future personal purchases and business purchases.

A great buying experience! There was never any pressure from the sales team and they understood that I was looking for the best deal in town and they delivered. Small issue with a cracked windshield that I didn't notice when I picked up the Ram for an overnight test drive (it was raining and night time) but they agreed to replace the windshield when I said I would purchase the truck. Waiting on the repair so was not able to rate them on repairs yet.

I would like to thank my sales reps Eric and Chelsea for making my buying experience SUPER easy. They are the BEST. This is first time purchasing a vehicle from Auto Nation but will not be my last. They make the process so easy and answered all of my calls. This Auto Nation location has a customer for life!!!

Good evening, Im writing this to inform you about my horrible experience at your Automation Location. Yesterday I dropped off my 2018 Dodge Durango (color white) at 8:00 am for regular maintenacne along with a few items they where going to look at. The representative assisting me was Jesus Guerrero ( service advisor #8609) when leaving my car he advised me that he would give me an update around 1-2pm which I never received. I took the liberty on calling him at exactly 2:48pm for an update which he mentioned my car was with the technician and he would personally call me back soon to let me know if my car would have to stay over night. Long behold 6:35 pm came around without any type of update, I called once more and spoke with a polite service advisor by the name of Andrew and he mentioned Jesus had left for the day. Disclaimer: I mentioned to Jesus it was important for me to have an update as my work schedule would need to change if I was not able to get the car back in time, he agreed and assured me thru the whole process he would keep me updated ( never once did he take the liberty on updating me) The next day came along ( today 02/20/19) I decided to reach out to the service manager Chase but was found with his VM, this call was made around 10am give or take and not once did I receive a call back from him as well. I got tied up at my office with some meetings and finally had a chance to call once more, but this time I finally got hold of Jesus and he said he would call me with an update once my car was ready. He kept his promise for once and actually called me around 4:45pm to let me know my car was ready to pick up. Great!!!……. so I thought……. I get to the dealer, he took me to the counter to pay the $53.30 that was owed for some wipers I had them replace, I grab the receipt, get my car and finally come home…..The worst part comes when I get back home I park my car and inspect it to find out my FRONT DRIVER BUMPER had been scrapped as if the car rubbed on another car, the paint is completely off and the black bumper body is showing from underneath the white paint…… on top if this, the hood and fender have grease stains from the tech working on my car….. You would think a big company like automation would teach their employees better ethics when it comes to assisting their customers and working on peoples cars. This is not acceptable at all and I have reached out to your CORPORATE office and filed a report. Im extremely disappointed in my experience as my purchasing experience was amazing and thought I would receive the same level of respect and service as the one in Houston. I would like for you to reach out to me and let me know how Autonation will correct the damage on my Durango. Thank you!

I don’t recommend getting your vehicle serviced here. I brought my vehicle in for a recall and oil change at 730 am and didn’t get my vehicle back until 5. Service Advisor Young Song never called to update me on my vehicle. I called several times and they just kept saying he’s with a customer. I finally called a spoke to him at 3 only when I demanded to talk to him. Mr Song says we are just putting your vehicle for an Oil change and will call you when it’s ready. I’m still waiting on that call. I just went at 5 because my vehicle had to ready. Mr Song says it’s in the back let me get someone to bring it up. Got my vehicle and 2 miles down the road my battery light and Low oil light is on. I’ve been having this vehicle for 4 years and only light ever to come on is Low tire pressure. I immediately try to call Autonation and was told Mr Song was not there. I parked my vehicle and all the oil was leaking out. The next day I had to take off from work and drive my wife car to Autonation to tell them what was going on. Mr Song apologized for what happened and a tow truck come pick up my vehicle. He said he would call me when my vehicle got there and 2 hours later I had to call him. He said that the Oring failed which probably means that they didn’t put it on. Wow 😮. Mr Song said they will clean all the Oil out and check it for damages. Gave me free Oil Changes for the next 2 but didn’t offer to refund me my $91 bucks. Check my vehicle and still had Oil every where. What makes them think I would EVER bring my vehicle back over there? NEVER

will not buy a dooge again 40.00 miles 6 recalls now fuel gauge not working thay tell me 1100 hundred to replace it

Your service department should be arrested for theft! I go to get my oil changed (which was still free). I have 11k miles on my 2018 Jeep. Two hours AFTER my appointment time I get told they are almost done because I need new differential fluid ($124) and a new air filter ($79.95). I turned down the fluid and reluctantly said ok to the filter. A few minutes later I ask my rep if I could see the old filter. He walks into an office and brings one out showing foam in it. After I left I realized that was not my filter! I have never driven through foam! And nobody just carries them around in the front office. You got me there! But once i did my homework and called River Oaks Jeep service they told me in no way should my differential fluid be black (until ATLEAST 50k miles) and that you all are dishonest. I will NEVER be back! And I will post on our Jeep club page to make sure they do not waste their hard earned money on you all!

Salesman Aaron was a big help with purchase. Fair price on trade-in and great experience with buying a 2019 Cherokee Latitude. Couldn't ask for a better price and salesman.

No hard core sales pressure My sales lady went on and above to locate a used jeep manual and even delivered my jeep to my house on a Saturday night Sales lady very knowledgeable about jeep wranglers

Thank you KIMBROUGH AUSTIN. You were an absolute pleasure to work with! If you are looking to buy a car in and around the Houston area - OR if you find one on this lot and have to travel in like we did- HE is your guy! He was nice enough not only to send us pictures of every view of the car, but ALSO went a step further and sent us VIDEO!! Great price on a beautiful car!! Also, Phyllis in financing is wonderful as well. We didn't end up utilizing their financing services - but she was absolutely helpful and very kind.

They are the most dishonest dealership you will ever deal with! The salesperson that we did business with told us that the car had a GPS and when we drove it of the lot (they had to get the car from another dealership), the car didn’t have a GPS. Then they sold me on the fact that ICar play was better and bunch of lies and promised me a $250 refund check for their dishonest mistake. It’s been 3 weeks and they have NOT done anything. It’s not about the money - it’s about their lies and dishonesty.

The staff at the repair facility were very nice. Emerson communicated well throughout the repair process. Repairs were TIB and Warranty so I can't say anything regarding costs. The repair process was completed in a timely manner and on schedule. Very pleased with the work results.

Uncaring customer service across the board. Charged me service not performed . Didn't do half of the services I requested

They were friendly to me and my dog, Quincy. Being receptive to my aging furry son speaks volumes about the courtesy of Auto Nation to its customers.

Ray Coleman was an outstanding salesman, very knowledgeable about the Jeep I was purchasing and made the car buying experience pleasurable.

Great customer service, nice and warm people, the facility is very neat as well as all the staff, in particular our advisor Carlos Paredes, he helped us in all the whole purchasing process, explained and recommended the best options according to our situation, very prifessional and friendly, making our experience very pleasant.

Carlos Gonzalez was wonderful to work with, appreciate the time and commitment he spent to complete the sale.

The service rep Burkeka Carter was excellent in servicing and expediting my car seen that I was from out of town. I commend her dearly.

Autonation was extremely easy to deal with when buying our 2019 Chrysler 300.

DO NOT TAKE YOUR VEHICLE TO THE SERVICE DEPARTMENT! First time we took our dodge dart for warranty work they forgot to secure the right front brake line which ended up rubbing against the tire and creating a hole, lost all brake pressure. Luckily my girlfriend knows how to use the emergency brake. Then this time we had to take vehicle in to get the motor swapped because at 35k miles its burning 4 out of 5 quarts of oil within 1,000 miles (2.4L multiair). Got car back yesterday 1/5 and today took my girlfriend out for our anniversary, get into parking spot at restaurant and vehicle wont shift out of drive. Vehicle wouldn’t turn off due to it being stuck in drive, cant reverse out of spot due to it not shifting. Luckily i was with her and was able to get it to manually shift and burned the crap out of my hand. If she was by herself she would not of known what to do. Twice we’ve had work done our vehicle and twice we’ve had major issues. On top of this we got the run around trying to get a loaner for the warranty work... managers saying they called and left a voicemail but yet never had a missed call nor a voicemail. First service writer we delt with dropped the ball and never notified us on anything, didnt even know how to order parts. Its a clown show in there. Highly Unprofessional.

I initially went in and met with another salesman. I did not buy that day and he proceeded to call me about every other day and email frequently to see if I was still interested. After deciding that the Jeep Grand Cherokee was the car I wanted, I emailed him to let him know I was there to talk further. Another person greeted me and went to tell him I was there and he came out and looked at me, said he never worked with me and the person that greeted me took over from there. Through some trial and error, we finally found the car I wanted and close to my preferred price point. They let me drive the car out that night on good faith as I was using my bank, which was closed for the day, to finance it. Adam Memeti was the salesperson we ultimately used and he was very nice and accommodating. After having the car a few days, my back right tire went flat which ended up being due to an incorrectly installed valve and sensor. I texted Adam to let him know and he told me to bring it back anytime and they would fix it. He waited with me at the service department until someone was assigned to look at my car. The process of assigning a person to look at your car was very ineffecienct and not very customer service friendly. I checked in with Cathy, the car valet person at Service, who told me to wait inside. I stood there for 5-10 minutes before anyone acknowledged me. Someone finally said go ask Cathy who is next up to take a vehicle so Adam did. She provided two names. One was on the phone and the other proceeded to get on a call after we told him Cathy said he was next. He then hollered across to someone else to see if he could take my car. That person said ok but then also took a call after that. However, after finishing his call, he did take care of my car getting fixed, walked me to the waiting area, provided me an update and came to get me when it was ready to go which was great.

It took me a week to make an appointment. I had an appointment on Monday 24th @10AM and I decided to leave my car there. They told me that they probably wouldn't get to it that day but definitely will get to it the next business day Wednesday. Called on Wednesday and was told they haven't even looked at my car. Tried calling them on Wedneday afternoon and I didn't get a call back. I went up there on Thursday and still my car was still sitting there and was not diagnosed. I decided to just take my car as my contact person could not be located. I was told that an appointment just placed me in line. Then why do you have the process of setting up appointments. The whole process is a joke. I would definitely avoid this location.

Very courteous and professional. I had an appointment that should have taken 1-2 hrs. But wound up taking over 6 hours. I would however go back to them.

Love the car, staff was friendly and very helpful.

I was the only vehicle in line. A employee/ Tech approached my truck & asked what services I needed. I stated an oil change. The employee/ Tech walked off as another vehicle was pulling up & started completing services for the second vehicle that pulled up a minute after myself. I discussed it with the manager Chase. He told me I took it wrong but he will speak with his employee. The person that walked up to me for services didn’t communicate with me at all. That employee started helping another customer. I really didn’t appreciate it.

Great customer service at the Service Department. Mike from the Service department was very friendly

I had a great experience, I was not there too long and was taken care of upon entry to the facility.

After having a not so good experience at another dodge location, this Autonation location was recommended to me. My experience here was very good. From the time I was greeted to the time my service was completed. My truck needed major engine service, under warranty. The service manager assigned to my case was very informative and responsive. I recieved a courtesy call daily to let me know the status and to answer any questions I had. The service was completed fairly quick, just a few days. After almost a week since the service, no complications with the vehicle. I would recommend this location.

Friendly staff great service for oil change ect.

My husband and I visited the dealership with a certain truck in mind. Our experience was more than we both expected . I left with 2014 Jeep Wrangler. my dream truck. Thank you to Wayne the finance guy(Army), Nuri for facing my husband and surviving. Sherif for giving us a call. Thank you Gentlemen for the great experince. 🎄

Horrible service, I went in on a Monday my Service tech was Kai he said he wouldn’t know what the problem was until Tuesday but that he was off so I wouldn’t hear anything until Wednesday or Thursday. I waiting Wednesday Kai called me at 4pm after I already tried called him 2or 3 times tells me that it’s my sensors in my dash board. I begin to explain to him that that’s not what the problem is and tell him the truck is making a loud noise he needs to find the problem. He calls me Thursday and says it’s an exhaust leak I said go ahead and fix it. Then calls me Thursday afternoon and says there is another Thing found but it’s going to be expensive and I don’t know your situation you may want to save for this. And tells me it’s a tappet hydrolic and will need at of them replaced. I tell him that I will go pick up my truck. Which I did and he ends up charging me more then what we discussed because he fixed the sensors and the exhaust leak he found. I didn’t argue I paid and left. Will not go again ever

Overall it was a smooth operation. The recall warranty work was done on time as planned.

Not the cheapest repair shop in the area, but they do a great job and complete it in one day. If you want quality service, take your car here.

Service for safety recall, headline, and install Remote start system. Could not have gone better. David Arriaga is great. I’m a customer for life.

(Translated by Google) Buenos competitive prices (Original) Buenos precios competitivos

What a great place to buy your Jeep. Your treated like a queen.

Stop selling vehicles with known recalls....tell your customer about the known recalls and return customer calls when you say you will.

I purchased a brand new car from this dealership. Within a day or 2 of getting the car home, we started to smell a moldy scent that only got worse as the days went on. We took the car back to inquire about the smell and they offered to use chemicals to remove the smell. We, very concerned that they sold us a flooded vehicle, wanted more than to cover up the smell. They assured us that the car had never been flooded and proceeded to clear the smell out of the car. Within a few months, the smell started coming back. We took the car back again and this time they dug a bit further. It turns out, the manufacturer did not install the drain lines for the sun roof properly and their was some leaking occurring from the firewall as well. They had my car for 6 weeks, did not have loaner car for me for a week, and they went long periods of time without any communication at all. I now have the car back with a minimized smell but, it is still there. WHY? Because they refused to replace the carpet where the smell resides. So, I will be taking it back once again in hopes to have the smell removed. This is not the exciting new car buying experience anyone would hope for. I bought a brand new car that has a ton of issues at a dealership that take a long time to do anything about it and does not do the job fully. Avoid

They had our truck for about a week and a half. We had to have some repairs done and some recalls fixed. They couldn’t repair the problem without WAY overcharging us, about $2k more than any other place quoted us, but they would fix the recalls so we left the truck. When I tried to call and schedule to have the truck picked up, it took me TWO days to get in touch with anybody who could actually tell me when our truck would be done, the only correspondence I got was an email requesting authorization for payment without even telling me how much I was to be authorizing. It took me driving up there to get any answers. I was told it wasn’t done yet and that somebody would call me Saturday when it was done so I could have it picked up. Nobody called me and when I called he said the truck had been done but they were closed so I couldn’t come get it. Not only that, while they had they truck they managed to fry the batteries. They will NOT call us back whenever we ask them to, even when the truck was in their possession. Currently on day two of waiting for a service manager to call us. I can’t judge their overall quality of work because my truck doesn’t currently start, but their communication and lack of caring about the customer alone is enough to make me encourage anybody to stay away.

Gave me the best internet price and didn’t try to add extras, great job will recommend

Maria Hernandez was excellent. She listened and definitely made me feel comfortable about the issues with the truck. Repairs were done rather quickly and I was informed about what was fixed.

I was lied to the entire time. In for a simple warranty battery replacement and it took over 5 hours. Was told they picked up battery from next door dealership and that did not occur until 45 before they were done. For over 4 hours they did not have the battery and were telling me they did. I could have made other arrangements as my kids we stuck at school for over an hour after they were done.

went in for service after talking to Jonathan on the phone and said bring it in when i got there Jonathan pulled in my truck then brought it back out and said please if you don't mind bring it tomorrow please work with me i said ok wenrmt in next day with someone following me drove 27 miles both of us just to hear them say they got swamped so it will take 5 days ..... remember Jonathan said he will have it done by the evening very unprofessional..

It’s always a pleasurable experience walking into the dealership, very welcoming and friendly faces. The managers are great and the sales men are very professional!

Matt in service is the absolute best. If you need your car serviced, ask for him. He goes above and beyond the definition of "service.

Great, professional service from Ray Coleman and Amanda in finance. They gave me options, explained what would benefit me most and made great suggestions based on what I told them I wanted! They were not pushy and allowed me to be in control of my purchase

My representative was great. He was veey helpful and kept me informed throughout. This place has gone downhill ever since AutoNation has taken over. Booking a service apointment was an absolute waste of time since they could not even look at my car until the following day anyway.

I have a really good experience purchasing my new 2019 Ram Limited they give me the best price on the market definitely I will come back and buy me another car or truck on the future. excellent customer support an excellent sellers thanks . Omar Coreas CDJR Katy Autonation

great service in and out quickly

Great experience. Satisfied customer. Repairs were done in a timely manner, just wished they had a loaner program.

Emerson is a great service advisor. He makes sure my vehicle is taken care of and in a timely manner. Very professional and great guy. The service manager is terrible though. Make sure you ask for Emerson and he will make sure your vehicle is taken care of.

I brought my 2015 Dodge Ram 3500 Laramie Longhorn in for two recalls. Water pump with collateral damage due to water pump failure and a shift issue. Water pump was fixed in a timely manner. a bolt was needed to fix shift issue. Bolt was ordered "from Dallas Texas" (7) Days later the wrong part was delivered. Not until I suggested calling another Dodge dealer was the bolt found locally . Found the "bolt" and had my truck fixed in a matter of hours. Left me holding a 14 day bill for a rental vehicle. I just believe a little thinking outside the box could have saved considerable time and money. I do want to say Kia Young kept me informed and returned all calls in a timely manner. I will use AutoNation Dodge Katy, TX. again !!!!

Very difficult to make an appointment. The third time was successful. Was promised same day service. Terrible communication concerning progrest on recall repair. Didn't get my pickup back until the third day.

Awesome place to purchase a vehicle!! It was quick in easy no stress no going back in forth my sales lady was the best !! If you looking for someone to help you with a vehicle go see my friend Breanna!!! I don't have good credit at all but Breanna never gave up!!! So I thank you Breanna!!! I will definitely be back in the future!!

After having a warning light come on my husband brought the truck in to inquire about it at the same time as having his oil change. Guy said he had never seen that code before. Even though he said that he somehow knew that it was safe to drive until the following week. He had to make an appointment to bring it in to be diagnosed, which is protocol but it would be over a week before he would be able to get a loaner car. Made the appt. Travel plans got rearranged and he tried to see if there would be a loaner on Monday instead of Tuesday- sorry nothing available. Just meant that he was leaving it to me to bring the truck in on Tuesday for diagnosis. Arrived at appointment time to be told- sorry the loaner that he was expecting to give me had yet to be returned and the lady wasn't answering his calls. But this wasn't told to me until I had signed all the paperwork and handed over my id and credit card. I had to leave for my other appointments with the promise that he would call as soon as the loaner was available to pick up. After no call was received, I called the service department just to be told that he found out he wasn't allowed to give me a loaner while the truck was being diagnosed. Only once it is determined that it can't be fixed in a given day- which I get- but I am highly disappointed that in the multiple times my husband tried to get this done it wasn't told until he left town with the good vehicle bc he believed I would be safe driving a loaner. Manager told me nothing can be done- so sorry about the confusion. But if it's doing what you say it's doing, the truck should not be driven and suggested I have it towed to the dealership.

Transmission problems were diagnosed. Took awhile for repairs as they were backed up, however, the communication from the service dept was outstanding. We were kept in the loop throughout...

Bukeka Carter was a wonderful person to work with.

I brought by baby jeep in to the service department for troubles with her engine. The staff was friendly and attentive. Kai Young was my service manager and I couldn't be more pleased! Kai made my experience a breeze! He was quick to respond to my calls, answer all my questions, and keep me updated throughout the process. Excellent customer service skills! Thanks everyone for your help!

I brought by baby jeep in to the service department for troubles with her engine. The staff was friendly and attentive. Kai Young was my service manager and I couldn't be more pleased! Kai made my experience a breeze! He was quick to respond to my calls, answer all my questions, and keep me updated throughout the process. Excellent customer service skills! Thanks everyone for your help!

My experience at Auto Nation Katy has been one of the most frustrating experiences I have had in a long time. I met with the salesperson I had spoken with on the phone, and a mere 5 ½ hours later, I drove away not being sure what my agreement was. I was asked to bring another documentation back to the dealership, an hour drive from my house, neither the sales person of the finance person bothered to come out to pick up the document. Ten days ago, I made an appointment to have my car serviced, at 7am, and was told that the service department would collect my new license plates and put them on the car. The service person never looked up from his computer when I was standing in front of him but, mumbled that the Subaru would most likely have to go to the dealership for service, the sales person should have told me that when I bought the car. He also said he would call when the service people found out what was wrong with the car. He never called, he said the phone number had a busy signal… nobody gets busy signals anymore. I called back and had to leave a message inquiring about the license plates, they had to wait until 9 am when the dealership opened, but I never heard back. When I got back to the Service department, my car had NO license plates, and no one in the service depart was the least bit concerned that what they agreed to was not done. A very understanding woman technician did offer to put the plates on the back of my car, I needed a bracket for the front, by that time, I was so frustrated with the lack of service I keep experiencing at Auto Nation Katy, I just wanted to go home. As you can see this lack of customer service seems prevalent at Auto Nation and I will certainly let every I know how incredibly frustrating it is working with Auto Nation Katy.

HATE THIS DEALERSHIP!!!!! CROOKS!!!! WILL SELL YOU A SHELL OF A CAR WITH NO FEATURES AND GIVE IT TO YOU DIRTY!!!!! DONT GET THE CAR REGISTERED AND WHEN AN ACCIDENT OCCURS THE POLICE CANT FIND CAR BECAUSE IT’S NOT REGISTERED! WILL NEVER BUY FROM HERE AGAIN AND DON’T RECOMMEND THEM!!!!!!

efficient friendly staff. great inventory

Love the Saturday hours. Very convenient to schedule service and have it completed in a timely manner.

Es el peor lugar para comprar un vehículo...no lo hagan, esta gente es tramposa y miente, se burlan de la necesidad de las personas, tan ridiculous en sus propuestas, si la gente tuviese todo el dinero que piden nadie compraría auto con financiación !! Es un engaño descarado !!

Only have 6K miles left under factory warranty, will not go back once it is up. Went in for recalls, had to make an appointment. Why? I don't know since they didn't have a part that was needed for one of the recalls. (Even though I was told they did) Made the appointment one week in advance and they still could not have the part? It is a stupid little button that needs a screw to secure it. Not like a high dollar item that might just sit on a shelf. Now I get to take another day off work so that MAYBE this time they can be sure they have the part before just saying they do without checking. Wasting my time does not show decent customer service. Oh, the guy who called me did say ooops...sorry. Yeah, that made my day.

Since this dealership and the Ford dealership was bought out by AutoNation, the service has gone to hell! Unprofessional to the max! I complained to the service manager about my experience and that my truck was still not repaired! He acted as if he could care less. He never returned my calls when he said he would. I had to call over and over and over! The last time I called, he answered the phone and said, "speak of the devil", "Hi Charles". WOW, he just called me the devil! I was blown away! How unprofessional is that! I will never buy or go to another AutoNation dealership again!

I took my Grand Cherokee in for an oil change. Exceptional customer service by Matt! He suggested some things to consider going forward and treated me as if I was his only customer. I will specifically schedule with him in the future. Best service I've ever received at Auto Nation Jeep!

I purchased at Auto nation nissian and they were awesome so me thinking that ok it’s autonation dodge I should go I was wrong!!! Car was overpriced and they refused to even work it out and the salesman acted as if we were getting on his nerves with asking questions and he just wanted to sell the car and make money and don’t care about the customers!!!

2 hours to just get a simple oil change is unacceptable. I wasn’t alone there were a couple of other customers who were there longer than me. If the sign says “Express” I assume it will be quick...not here!

The absolute WORST car buying experience I could have ever imagined. I will never buy from them again, and highly recommend you don’t either. We purchased a used car from AutoNation that had just gotten on the lot that day. While test driving, we noticed that the tire pressure light was on. The saleswoman assured us that there are "vigorous tests" that would show a problem with the tires and would be fixed. Well, a week and a half later, (after replacing the windshield and tint) we finally were able to pick up the car. The day after picking the car up, I had a flat tire while driving home. I took the car back to AutoNation, where the service department “vigorously” (which took all of about 60 seconds) inspected the tires and told me that not only the flat tire, but the second back tire, had nails in them. The service MANAGER told me that it wasn’t his problem. I quickly reminded him that it was his problem, 1 – since I was still under my 250 mile “return policy”, and 2 – because the tire pressure light had been on when we test drove the car. So, instead of the “vigorous tests” that we were promised, AutoNation put air in two tires, knowing that they had nails in them. Luckily, the guy working in the service department stood up for me. Two brand new tires at no charge, and I went on my merry way. 2 weeks later, while inspecting my tires, my husband noticed that a lug nut was missing from one of the tires that had just been replaced by AutoNation. But not just the lug nut, the key lug nut. For weeks, I was driving around with 4 lug nuts. I called and asked to speak to the sales manager this time, since the service manager was so rude the last time, and was quickly told by a receptionist, “He won’t take a cold call, I need to tell him what this is about.” So I made my whole spiel, and she cut me off by saying that she was going to leave a message for him. (Duh.) I responded with, “Ma’am, please let him know that you have a very upset customer on the line, and that I would really appreciate a call back.” She then told me, “I will give him the message, but he probably won’t call you back today, maybe tomorrow.” Wow! What customer service… After speaking to the manager (might I add that he called me less than 10 minutes after she gave him the message), he reassured me that he would have the lug nut key replaced on all 4 of my tires, and to just come down to Katy and he would take care of it. In the meantime, I still hadn’t gotten my license plates, which I asked to be mailed to me. So, I call, and was told that they called my husband’s number a month ago, didn’t leave a message, and that the license plates were there whenever I was ready to go get them. But what about them being mailed? I go to Katy to get the new lug nuts that I was promised and my license plates and dealt with a man in the service department that was clearly having a bad day and didn’t have time to make mine better. Again, there's that customer service… The service guy that I dealt with previously, thankfully recognized me and took over. He was going to and from the back speaking to the service manager about the lug nut crisis. Not once did the manager come up and speak to me personally, or tell me that he was sorry, or take responsibility like a manger should, nothing. He just stood in the back and wouldn’t face his employee’s mistakes, under his supervision. Ridiculous. Instead of them having the lug nuts like promised, I had to drive to a different AutoNation to pick them up. Do yourself a favor, save yourself some time and energy, and do not buy from them.

We were overcharged for the same routine maintenance we had had done 3 times previously. When brought to their attention, their response was “too bad, that is the cost”.

I give my service a 4-star, only because of the great service received from Bukeka Carter. She was a class act from the time my wife and I dropped off my truck. She updated us on the status of our service. She also met our deadline. The reason I did not give 5 stars...I walked in to pick up my truck and stood at the front counter. I stood there for several minutes, 2ft from one rep. No one said "We'll be right with you, sir." No one said "How can we help you". Instead, they made a point not to get eye contact. The rep right in front of me got up and walked right by me. Bukeka spotted me from across the room, and it was back to the great service every customer deserves. I would recommend Bukeka to anyone. I'm not sure about the dealership in general.

Tomas and Nicholas were very courteous and attentive. They kept me posted on delivery of vehicle..Roxanna in financing was also very helpful..Will definitely recommend AutoNation CDJR to friends and family

Bukeka kept us informed and got it done ahead of schedule.

Prompt efficient service and it was only a recall issue. Jack was very considerate and curteous

Kai was most responsive each time that I called. If he did not know the answer to my question, he asked the mechanic and called me back.

Very good services and customer assistance. Thank you for taking care of my cars and keeping communication with me all the time. Excellent customer service guys!

A great example of how service should be done.. Bukeka Carter thank you so much for making me feel comfortable with your service department and going above and beyond!

had recall work done yesterday, everyone was wonderful. very friendly and courteous. great customer service.

Had a great experience!! Tomas was amazing, as was all the staff I interacted with.

This was my first time to drive into the AutoNation on Katy Freeway. I have a Grand Jeep Cherokee that I lease and so can go anywhere for maintenance. I was fortunate enough to have my first experience be with an amazing employee, Bukeka Carter. Due to her friendly and knowledgeable care I will be coming back again and again - and will do my best to ask for her each time!

No hay opción en la ciudad que mejore la calidad de este Dealer, Autonation en Katy ofrece confianza, responsabilidad y seguridad al momento de elegir un vehículo, los vendedores son atentos y entregados a ofrecer el mejor servicio, el mío en particular fue Carlos Gonzalez y es una persona intensamente preocupara por los clientes y su servicio fue más allá de lo esperado, altamente recomendado.

No hay opción en la ciudad que mejore la calidad de este Dealer, Autonation en Katy ofrece confianza, responsabilidad y seguridad al momento de elegir un vehículo, los vendedores son atentos y entregados a ofrecer el mejor servicio, altamente recomendado.

Ma. Maria was very sweet and helped me so much with my car. She was always calling me to check up on the situation.

the staff was very helpful and accommodating to my repair. Ms. Carter was very informative thru out the repair process.

They have the worst customer service ever. I went all the way from San Antonio to Katy to buy my 18 Cherokee Trailhawk in this dealership but I wasn't worth it. When I emailed them saying I was interested on one car of their inventory I received a ton of phone calls every day. After I bought the car I found out it has some painting issues, corrosion all over to be specific. I bought a brand new car with corrosion problems, of course I call them back, emailed them a ton of times but my problem still unsolved. I was told the paint on my car has 36k miles warranty for issues like the one my car has but guess what nobody has called me back asking to solve my problem even when I talked with the Sales Manager and the General Manager over the phone. My recommendation is to think carefully if your planning to buy a car from them and if you do take your time checking it out before you leave the place if not you will be living the same nightmare I do. All the problems my car has could get caught by them because they are obvious problems but they rather to sale a defective car to inexperienced people(1st time buyers) instead of do a good job checking the cars they will sale.

Have taken my Wrangler there for 8 years. Excellent knowledge of the vehical, great costumer service and very friendly shuttle service.

The Katy AutoNation was just right. Good sales people who were patient & capable. AutoNations’ sales software for searching their inventories was superb & easy to use as was their website for me to use. The place was bright & friendly. All around a good experience

Stopped in at the dealership right before 1. Their website shows that the service department closes at 5 but the sign on the door says 4. Stopped in to get my 90,000 mile service done. The service man said they did not have time to do it that day and that I would need to schedule it since they have to drain fluids and it will take all day. I have had 2 other 30,000 mile services performed, granted the 90,000 one is a little different but neither of the other 2 took more than 3 hrs. So I had them just change the oil and drain the fuel filters. I had to argue with them about whether or not you could drain the fuel filters on a truck I have had serviced every 10,000 miles. The service man kept insisting that I would have to pay an additional $300 to have the filters changed out. This is the 2nd time I have had to use their service department and both time I have had issues with customer service. Will not go back unless absolutely necessary. I gave them the 2nd star mainly since they were able to get the oil change done in a timely manner.

Service desk agent was very courteous and informative.

Service desk agent was very courteous and informative.

Service was great. I was in and out with in 20 minuets and they call me right back when the recall was done

Very busy service department but treated me like a welcome guest. This was my first experience at this location and the service writer did an outstanding job of helping me get my repair done. She also showed me how to save some money long term by recommending the oil change/tire rotation service contract.

Great service! Matt help me out in the service department, he answered all my questions and was very helpful!

Had the BEST experience at AutoNation in Katy. The sales team was professional and helpful. The overall purchasing experience was simple and easy. Very satisfied with how everything went!

Dropped off at 7 am, and was ready before 9 with appointment scheduled for 8:30am

I went in for an oil change and tire rotation and wasn’t happy with the hour and a half wait time because it said express lane but maybe I am confused because maybe that is express lane on checking in or for an oil change?

Late on a Saturday my wife found a Jeep that she really liked. We had a family event that evening and put 5,000 deposit to hold the car until Monday. We were assured that they would hold the Jeep and even offered to let us take it right then. On Monday we received a call informing us we would need to pick vehicle because the one we put the deposit on belong to another customer. My wife now owns a new Porsche.

GOOD PLACE,GREAT SERVICE LONG WAIT FOR A APPOINTMENT BUT OVER A GOOD PLACE

Definitely recommended 5stars

The Service Dept. at AutoNation Chrysler Dodge Jeep RAM Katy performed all of my service requests and finished several hours earlier than promised. They were pleasant to deal with and answered all of my questions satisfactorily. The cost for my services was reasonable. The bonus was they returned my car to me freshly washed and vacuumed! I rate this Service Department as a 10+.

Seamless / smooth transaction. I am very happy with all components of my sale - vehicle, price, financing and most importantly my salesperson.

Customer service was courteous and they completed my recall work much quicker than they thought.

I brought my truck in for service and they explained their $169 diagnostic fee. They quoted repairs at $760 to replace liver control arms. When I looked up the parts and process online the parts were $58 each for two that they quoted and literally two bolts in each one. Estimated online 1.5 hours to change. That’s over $300 an hour for labor. They also added a $25 shop fee to the diagnostic charge when I passed on them doing the work. I questioned it and they took off the extra fee. I just felt like they were trying to rip me off.

Great job all around 5star

excellent all round from when I first arrived to the moment I left. very pleasant staff.

I was given the full attention and best service. Updates were given while waiting.

The service manager Jesus is awesome. He always takes care of me.

I hate buying cars as i hate a pushy salesman. Derick at autonation was great, he answered every question i had, had the list of vehicles i wanted to test lined up for my arrival and left me to it. Very friendly, no hard sell and very knowledgable. Highly recommend.

In and out quick. Oil change and rotation. Offered a multi point inspection. Couldn’t have asked for anything better.

I brought my Jeep in for AC issues. Passenger side air not cooling and a rattling in ac compressor motor. Diagnosed a leak in the coils, pulled the dashboard to replace lines recharge with Freon. Also replaced front tires and wheel alignment. When I picked the Jeep up on Saturday afternoon the RPMs were too high, The next day the compressor motor started rattling again. It is now Monday and I am taking the car back in.

Good relations when purchased and quality care ever since.

The service work and responsiveness is very good. I would not recommend the Jeep vehicle to anyone. I am very dissatisfied with the quality of this vehicle. There have been problem after problem with this vehicle.

Excelente atención, gente calificada y dedicada a ayudarte en lo que buscas siempre teniendo en cuenta tus necesidades

We took our 2014 Grand Cherokee in for the latest recall and a water leak on the back hatch. During the appointment scheduling, I was told that the recall (software update) could take a few hours. When my wife was there dropping the vehicle off, she overheard someone at the dealer saying it was a 30-minute operation. Nevertheless, we made and APPOINTMENT for the service and repair. The vehicle was taken to the dealer at the proposed time (07:30 on a Monday morning). Not hearing any update at the end of the day, we had to call the dealer on Monday evening to ask the status. Upon checking, we were told the it had just been taken to the Body Shop for the additional work and wouldn't be ready until the following day. I received a call on Tuesday at 3:55 PM saying it was ready for picking up. When my wife was there to pick up her vehicle, she asked why it took so long (recall and leak fix). She was told that the duration was due to the volume of work. Why making an appointment for 7 AM on a Monday was there a “volume” of work ahead of hers? Or was the volume in the Body Shop (which I understand) the delay? The software update (Service Dept.) took too long to complete/deliver to the Body Shop.

Excellent sales service she help get the vehicle I wanted and and help find a better cheaper insurance.

Very convenient and great hours! Work was completed very quickly.

Service after sale lacking. Calling finance dept with question on extended warrenty plan offered Left 5 messages over two days. No response or callback.

They sold us a brand new 2018 Dodge Charger SXT with 50 miles on it. While cleaning the car days after, we noticed rust around the back of the wheel area. Long story short.. right and left control arms and ball joints were rusting! I don't think brand new cars should rust like that. They have taken photos and everything. 3 months later, they have not done anything to rectify this. We were told the district manager rejected the claim saying "eventually it will rust". Dude- if eventually means at 50 miles.. good luck with selling more cars in the future. Poorly handled. No follow through to ensure customer satisfaction. Save yourselves the headache and go somewhere else.

Just an oil change and tire rotation this time, but efficient and friendly and service dept. open on Saturday afternoon is convenient.

The afternoon prior to my I was informed of a funeral in deep N.E.Texas that I needed to attend. Knowing that my truck was overdue for an oil change I immediately drove to see if it was possible to get it changed that evening. Unfortunately it was too late but I was assured by Mr . Michael Benson that if I came in after work on Friday (3:00 P.M.) he would help speed up the process of getting my truck serviced which he was able to do. This made it possible for me to reach my destination before midnight.

I purchased at a down town Dealership, however Katy is much closer and has a huge service center second to none. Their Technicians are excellent, they are professional and the overall experience is delightful. Don't hesitate!

After being preapproved search Internet for a vehicle of our choice . Found it in Katy Tx called dealership to verify that they had The vehicle with Vin number and it was verified After setting an apartment and traveled four hours we were told they didn’t have the vehicle. Manager and sales person did not seem to care at all. We talked by email and text they knew we lived four hours a way and we were coming why didnt they call to say we don’t have this vehicle? All they were concerned about was selling us a higher Priced vehicle. After 30 minutes of heated discussion We Left very upset Traveled another four hours back home with no vehicle. Will never go back to that dealership again. Very Unhappy

Went last night and purchased a 2019 Jeep Cherokee Latitude Plus and my sales lady Kathy was the best she had the car right up at the front and was extremely personable, took good care of us and explained everything. I would highly recommend her.

I am very satisfied with the customer service part, really totally different from other dealers, no drama between sales executive and managers, it is one price, one word like it or not. I'll recommend to buy from autonation if you don't want any drama. I am little disappoint with my deal, there is scratch on my car and it is identified before I purchased and I told to the sales person, he told me it will go away by doing buffing. On July 4th I got my car and the collision service is closed by the time I got my car it is around 5PM and sales person told it will be done in coming week, but the scratch was not cleared by doing buffing and wife is very sad about that. Now I have to keep car with this scratch which I am not happy with that.

Phito Moise has sold me my last 5 cars and he makes the experience so convenient. I would highly recommend Phito and the rest of his team.

Stopped in at Autonation’s Express Lane for an oil change. Was told it would be 1 1/2 hours for an oil change. The advisor was correct, it took that long. Would have liked to see “Express” at closer to an hour since we were there in he middle of the afternoon on a Thursday.

Phito Moise has been my salesman when purchasing my last 5 cars. He makes the experience as easy as possible.

Had an amazing experience buying our new jeep! Highly recommend Joshua Connelly...great salesman!!

It was pleasant. Made an appointment, Brought my car in and was taken care of. The only bad experience was the shuttle guy. He wasn’t as nice as everyone else.

Need better seating in the waiting area!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer service is horrible - they won't return your calls or answer emails. It's been four months and I still haven't received a license plate or a title for a car paid in full. Go anywhere else to buy your car, just don't go here.

Joshua Connley was great to work with. We traded in a car that we had previously gotten appraised with another business. They had no problem matching the offer. We purchased a Grand Cherokee Overland and absolutely love it. Amanda in finance was also great to work with, she was able to beat the interest rate from our bank. Overall, very positive experience! Thanks

Great customer service and great place to shop . Thank you

Overpriced, ignored the TSB for the repair. Have contacted Corporate.

Car was kept all day for an oil change, needed parts ordered to repair but we were not called, had an appointment at 10:30 am. We stopped by about 3:30 to see if ready, were then told parts were needing to be ordered and oil had not been changed.

DO NOT BUY any protection plans or warranty from these people. We moved from the area and I’ve been trying to get a refund since November 2017. Extremely poor customer service!!!! No Manager has called me, Finance Manager....I’ve left over a dozen voicemails to each one of them. Beyond rude!

This was the first service for my Compass. The attention from the representative was excellent, the service was made in short time even when I did not have appointment

The GM and Austin got me a great deal when every one else turned me down. Everything went smoothly and everything was mostly done via email. I was a little hesitant about the vehicle but was sold once I finally arrived and immediately fell in love with my Jeep. Austin and Mr. Hagan were very professional and not pressuring. I thank them for everything.

First class Customer Sevice. Always get things done the right way in a timely fashion. Don't have a bad thing to say and have been bringing my vehicle here for a few years now.

Parts contact Amy (sorry do not have last name) and our service rep Matt Patton did a terrific job coordinating the work on our Jeep! Thank you!

Reciently had my Ram serviced. Very fast service. Thank you AutoNation

In and out within an hour. Made my appointment online and they were waiting for me when I'm arrived.

Oil change at Autonationdodgekaty is express as they say. I went in and few minutes later I was out. My service advisor was awesome because he even checked my filters to let me know when I have to change them. Thank you Autonationdodgekaty ��������

Service is so so , only 2 Diesel Techs on site. They seem to brush over any issues you have that are warranty related. They do the bare min. on warranty items. The service Dept does not keep you informed as much but I think Management has them too busy from what I saw. I will plan to find a new dealer to do my warranty work if possible and service. When it was the old Dodge it was much better run VS Auto Nation. We Bought a Mazada and 50X better service and help.

Horrible! They left our Jeep outside in the rain with no top all weekend long! Now the electrical is messed up and they refuse to fix it!

Customer service was great. Provided shuttle to my appointment and back. Very friendly. Disappointed that air filter wasn't serviced because tech thought it was after market, which it was stock when I purchased the vehicle.

Had a great experience. The truck I wanted was not at the dealer and our sales person Tobi worked his butt off and located a truck for us. It was exactly what we wanted. Agreed on it and he got it delivered the next day. They had the lift done and all turned out great.

Sara Porter and Eric Popa were absolutely fantastic!! They went above and beyond for my husband and I! I would definitely recommend speaking with them to purchase your new vehicle!! Thank y’all for everything!!

Absolutely 10stars! The work was done quickly and with expert precision! I drove 25 miles from my home to have my car serviced because they are that good! Don't hesitate to visit this location for any service related issues!

The staff was wonderful and the service was amazing. The shuttle that drove me back and forth was very convenient. Bukeka Clark was very kind and helpful.

adequate, accommodating, clean and comfortable facility

The customer service representative was nice and thorough.

My mother and I have been to AutoNation, today makes 3 days in a row the first day we we're told our loan had been approved, and when we went to pick up the car the bexn day the bank denied the loan, and so we had to go through another bank, supposedly we were approved and we're able to drive off lot. Last night there was an issue with that bank as well and so we have to go back today. WeveWhad NOTHING BUT PROBLEMS!!!! UPDATE!My mother and I went back to the dealership because they called us Wednesday night saying they needed more money for the down payment after we had given them the down payment signed paperwork and were allowed to leave with the car, stating the reason for needing more down was because the bank didn't verify the information before the approval. So wjewwe got there we were ready to give the car back and geyour down payment back, however, wheb we got there Robert Anderson sat down with us went over everything got everything straightened out got us gap coverage and a better warranty than the previous and lower monthly payments. Also, Amanda went over all the paperwork and double and triple checked everything before leaving. I give them 5 ��!!! Thank you both from Amanda DeVoss

I was initially attracted to AutoNation because I had heard about the no haggle buying process. It was so much more I had to write a review! The main AN site contains inventory from all of their dealers nationwide and they offer very affordable shipping options if you want a car delivered from out of town or state. You get a Carfax on every used car vehicle you are interested in and a 5-day / 250 mile no-questions-asked return policy. I was able to find a used Honda Civic in pristine condition that was certified for 90 days for an amazing price!! Every person I dealt with was courteous, helpful, and professionally competent. I highly recommend using AN if you need a used car!

I had nothing but a pleasant experience at AutoNation Chrysler, Dodge, Jeep & Ram. Justin Dunham was and is such an awesome salesman. He made sure to listen to exactly what I needed in a vehicle and what my situation was. No time was wasted. I purchased a 2018 Jeep Cherokee Latitude and am loving it. Justin has followed up since and offered his assistance with anything I should need in the future. Phyllis, in finance, was so kind and made sure to explain each and every document to me. She was also able to work with my budget and my required monthly payment threshold. I honestly cannot say enough good things about AutoNation. Y’all definitely gained a couple lifetime customers from my family and myself.

Took it in for the driver side front rotor having scoring in it. Appointment was at 830 Friday morning. Had to take the day off work, still waiting.. received a call stating they won't be able to look at it til Monday. They set me up with a rental for the weekend so that's good. However on Tuesday when I was able to pick up the vehicle. I do not believe they racked the vehicle or pulled the tire off. I thought it was standard after every service that the vehicle get washed. Vehicle came back to me just as dusty, with no remnance of had prints on the rim which is bound to be touched... It just seems odd.

I called and inquired of a Dodge Challenger I was interested in purchasing. My wife and I came in and test drove the vehicle. After this was when things went south. I showed the listing I found on CarGurus advertising the price of $28,294. I did some math and gave an offer I felt was extremely fair (~100 dollars off the drive out price). The manager (Todd) comes in to discuss the deal. The offer he laid out listed the price at $30,544 (before TTL). I told him this was not the price I saw on CarGurus. He retorts that he does not advertise on Cargurus and car gurus lists cars from their inventory just to bloat their inventory advertised. Okay. I was in front of him and pulled up the AutoNation Dodge website and see the exact car listed at $28,294. His response? "Oh that's the purchase price, not the lease price. If you did your homework you would obviously know." Okay, if that's the case, why not say that from the beginning? That the price of $28,294 was for financing and not leasing. His lack of manners, condescending attitude stemmed from how little he knew and how much he underestimated me. It would've saved 10 minutes of conversation had he explained that in the beginning. Instead, he goes on to brag about how he as a sales manager moves 500 cars a month Long story short, they lost a deal. Misleading on the price of the vehicle, getting aggressive and argumentative when that was unnecessary, and last, because the sales managers arrogance and snarky behavior as disgusting as it was, could not overshadow how sleazy he was and how sleazy he runs this dealership. What a joke. Update: Upon further investigation; AutoNation Dodge Jeep Ram Katy owns and responds to reviews on their CarGurus profile; meaning they advertise on CarGurus. Another lie. Good to know.

I took my 2012 Ram 1500 in for a starting problem and airbag light. Both problems were corrected quickly and I would definitely recommend the service department to fix anyone’s car or truck. I would to especially thank Sheila in service and James in parts.

I was greeted promptly, and the agent processed my request. The service technicians completed the work before I anticipated it being complete.

I took my car for a scheduled oil change. Made an appointment and arrived on time. I understand that Fridays are their busiest day, but unfortunately that’s the only day I can make it. I was greeted 10 minutes later by the contact assigned to me with the following statement: You wouldn’t believe how crazy it is today. I have so much work, It’s not even funny. To this I replied: Good morning. The man’s answer: People shouldn’t come on Fridays, it’s just too crazy. Again I replied: Good morning. The man shrugged and annoyed I said: To say good morning it’s just common courtesy. No answer for the man. Afterwards we discussed my car, estimates and details. I left and got a phone call wheny car was ready. So when I arrived, no one greeted me, no one came to explain what they did to my car. All I got was the bill and not a single “thank you for coming in”. My car is ok, service was quick, but the customer service really sucked.

Nope. Never again. Obviously the term "quick oil change Express lane" does not mean quick at all. 4 hours. Service guy knew nothing about cars. Gave me the cheap excuse that someone called in sick. Great. So the other 25 people standing around cant help? Wasn't even so much offered an apology or a coffee, anything. Phack this place. Also, while I was waiting undecided to get my vehicle appraised for a proper trade in. Yeah. Hour later and they're offering me not even half of what it would bring wholesale! Thieves.

They were really nice and so helpful. I waited for my vehicle while the work was being done and I was in and out within a few hours.

The only reason I have 2 stars was because I left my truck at the dealership all day on 5/9/2018 to get a noise from the suspension checked out and I never received a call until I called at 4:30. Then all they could tell me is my leveling kit is making the noise. When I said “okay but what is causing the noise” all I got in response the 2 or 3 times I asked was “the lift is”. I brought my truck in all day and they could have not wasted my time driving up there and Inconveniencing me by making me find a way to the dealer that late in the day. Just don’t understand why all I could get as an answer after leaving my truck there for approx. 10 hours was “it’s the lift” without telling me what is causing the noise. Even though I told them the leveling kit was installed Friday 5/4/2018 and the noise was occurring before then. I feel the kit was used as leverage to not look at the vehicle properly.

Never had an airbag problem in 11 yr old pickup. I assume AutoNation in Katy replaced the defect. One hour. When I took my recall notice to the Dodge house in Midland, TX last Nov, they tried to hold me up for $500 and five days.

Great And honest service

Service writer could do better keeping me informed of status

Vladimir was great. I had an appointment and didn't have to wait too long. Both my key fobs had died, expensive to replace and program. Have to have them to make the car work.

Overall great fast service but failure in stocking necessary parts like a simple water pump, will have to loose another day of work in 3 weeks for the above Major recall and a courtesy basic vehicle wash goes a long way.

Purchased a 2018 JL Wrangler for a great price. No hassle

had received a recall notice by mail. Bring the car in and it had 5 outstanding recall issues. While they were repaired, when I got my car out the coolant system had gone haywire. The dealership even cleared the check engine light without repairs or even notifying me that it was on. Spent 2 months repairing coolant system parts myself trying to find the issues.

THE ABSOLUTE WORST CUSTOMER SERVICE in the WORLD. Service department is THE WORST.

Kathy was great with me. She helped me out a lot. Showed me different options. I was satisfied with her being my sales person.

I had my Jeep Grand Cherokee dropped off at the shop, it shut off and we couldn’t figure out the issue. After a detailed inspection from the shop they determined a recall cause the issues. After two weeks there they fixed my vehicle it was not a quick fix but with replacement of the alternator due to a recall all I had to pay was $275 for my battery. Jesus was great, he kept me informed answered all of my questions and made me feel confident that everything would be resolved. Thank you Auto Nation.

Great customer service. Reasonably priced services.

Kathy Nguyen was honest and very helpful. Would buy again and will be recommending to friends and family.

Had Jeep at service center by 7a for diagnosis of engine tapping. Jesus Guerrero was my service manager. Received call at 3p that Jeep was diagnosed and would be repaired by next morning. Asked about other services (50,000 mile checkup, fluids etc.) to be added and was told no problem. Next day at 9a received call from Mr Guerrero that my Jeep was ready. My compliments to Mr Guerrero and AutoNation for a service experience that any customer would be envious of. Professional and detailed. I bought my Jeep at the Katy AutoNation 2 years ago.

Love the business .. they took care of me.. graet work mechanics and thanks great job Jesus my advisor.

The process of buying a new car is always daunting but Auto Nation made the experience as painless as possible. It still takes forever to go through the financing process. The only thing I would change is to have a pre-approved loan before going to purchase a car.

Our job is to make a car buyer experience fast and easy.

Daughter heading back to college in San Antonio in ‘16 Jeep Wrangler 25K mi and had an issue as the car was driving weird and anti-lock brake light came on. Stopped at Autonation Jeep ram Katy,Tx dealer. It is 4:00 and asks them to look at it and says it is still under warranty. The rude service man accuses her of not maintaining the car. She says no check the records I take it to a Jeep dealer and have it serviced regularly. He then says the sensor may be bad but if the wires were chewed by a rodent then it will not be covered under warranty and a few other examples of reasons why it may not be covered. Turned out to be a sensor which WAS under warranty but didn’t get the car back until 4:00 the next day. Why be so rude and stress out a poor young college girl. Never go to this dealer. There are many better Jeep dealers

Drove off the lot with the exact car I wanted, with a lower price than I expected. Great help from Rob and Gazi, could not have asked for a better shopping experience.

Service Department is a waste of time. Did appointment for a tire air sensor and Texas vehicle inspection 2 days after anything was done into the car.

I had an appointment with a sales rep at 10:00 am and she was a no show. I was very discouraged and was going to leave. The sales manager sent someone to help me but he was “I was elected to help you”. I told him no thanks. I went out to my car to leave and cane back to the reception desk and there was a very professional young man who helped me and sold me my van.

Nicolas at AutoNation dodge is an amazing sales associate. He helped us out, answered all of our questions and on top of that it was hassle free! Thanks nick on helping us get our new vehicle!

This is third purchase from this dealer location. Great service and willing to work within my budget.

The service department was amazing!!!!! I live on the far East side of Houston and the dealership that is closest to me (Bayshore Dodge) has the absolute worst service department I have ever seen. I was in Houston a few years back and had a service light come on. AutoNation got me in and out quick and easy. So this time I didn't even hesitate. I made an appointment got in and out quick and easy. I will do all my service work and buy my next vehicle from here.

We did some of the work before I came in to pick up the Jeep, so I was only in the dealership for a couple of hours. So much better than other experiences I've had.

Great experience friendly staff good variety of cars.

I am not from Houston but they were so very excellent at helping and welcoming us to become buyers at their location. We purchased a certified vehicle and had a couple of hiccups but they treated us wonderful as if we purchased a brand new model and it was the most elite model! Now that’s service! Blessed to buy here)!

This was the second bad visit i've had with this location on service for my 2015 2500HD 4X4 crew cab truck , First the express lane i was in at 6:50 am on Saturday 3-24 2018 for a oil change , ( was the 5th car in line ) it took 2 hours 20 min to complete , After driving my truck in and out of my driveway at home , I noticed to big oil stains in my driveway about 10"-12" in diameter . I then looked under my truck to see where the oil was coming from , I see that it's coming from the drain plug , As i go to wipe off the drain plug, I then noticed that they didn't even tighten the drain plug , so i tightened it my self to stop the drips of oil . On Monday i received a call from auto nation dodge to ask about my experience with my recent visit , I told them and they ask if i'd like to talk to a service manager about this , and i said YES , Well , That was Monday and i have yet to here from them . I guess they're handling all the other complaints too .

I was advised that my service would take approximately 2 hours , which I expected. Service advisor kept me apprised during the process and even let me know about a repair I was unaware of, all of which was completed in less than 2 hours. Marvin in parts was great, finding two items I needed--thanks.

The employees at AutoNation were terrific to work with. Very accommodating and they helped us get exactly what we wanted.

Andres was so pleasant to work with never pushy, took time to understand what we were looking for and what our needs were.

Awesome people I would tell anybody to go there. Very respectful polite people

I was told my job would take 1.5 to 2 hrs. My car was ready in exactly 1.5 hrs. Excellent work, very friendly and helpful people, and the final cost was $100 less than the estimate! Good experience all around. I highly recommend this dealership!

The dealer and my advisor always get my Jeep serviced on a timely matter

Good quality work.Done when promised. What more can you ask for.

Do not listen to those sale guy in there who tell you what is wrong with your truck. I bought new truck there and never gona buy anything from there anymore. They try to charge you even that thing is under warranty. Good luck and do your research b4 pay anything. And do not listen to them.

One of the worst service experiences I have ever had. No communication from the service advisor for 2 days. At the end of the first day my husband went by the check. He was told the mechanic would be advised of the issue. I left a message for him mid morning/day for an update and no call. Around 1:30 I left another message advising him that since I had not heard back from him I would assume my car would be ready and we would be by after 3;00. When we hit there he said they could not recreate the issue. My husband and I both could not believe it. The service advisor just shrugged and continue to do the paperwork. When he completed he handed everything to my husband instead of me. He did not care that we were both irritated. My husband had his Jeep in a few weeks earlier and again no communication from a different service advisor. They have no follow up with the customer st all. You should not have to leave multiple message (with no return call) to find out the status of your car. Very very poor customer service.

My documentation was difficult to find because it was on a Manager's desk as part of an audit. I was surprised the van was repaired the same day. I arranged for a 4 day rental because I expect long repair times from dealers. This gets even more complicated when the dealer has to work through the fleet company. Good job!

I highly recommend everyone to this place. The customer service was excellent! Andres Chavez made my vehicle purchase fast and easy. I love my 2015 Dodge Journey and l will definitely return for my next vehicle purchase.

Miss Geraldine Alomepe a Rep for AutoNation was friendly and fun to talk to while searching for my next vehicle. she went far and beyond for me the make sure i get a comfortable (being a big & tall guy) as well as affordable vehicle. Update(02/19/2018)traded in my old vehicle and gotten a 2018 jeep Cherokee....my experience..it was the same as last time...Just awesome, with Geraldine she really go far and beyond to get you into a car..she very attentive and friendly..just love her, can't say enough about Mrs. Geraldine I am very pleased with my new vehicle and I've already told people about how great she was and some are looking forward to meeting her when they look for their new ride. so if you looking for a new stop by AutoNation and see Geraldine Alomepe, believe she will do what ever to get you rolling the same day you walked in. and when you do tell her Julius says hello..Again

Well the reason I came specifically to this dealer ship was because of Jim he is a great guy has helped out the family with a couple cars already we got our third truck from this guy. I hughley reccomend him he will do whatever it takes to make sure you walk out satisfied and driving home in that new vehicle you have been hoping for. Thanks Jim

I literally drive past 2 other Jeep dealerships to get to Autonation in Katy. It was well worth the drive. Sheila my service rep and the rest of the staff were friendly and efficient. They were extremely prompt on the repairs needed and I got my car the same day within hours of my bringing it in. I am so pleased with the service and their respect for my time, I will not bring my Jeep anywhere else. THANK YOU!!

Booked the truck in to sort a problem with the drivers door window, used their shuttle service for a lift back to work. Service phoned later in the day to advise the work required and that parts were not in stock but they would receive late afternoon. I decided to collect the next morning. 5minutes to sort paper work and return truck + no charge as part covered by warranty. Painless experience great service.

Great customer service and the best prices in Houston. The sales people were very persistent but patient. Through the whole process there was never a time where I felt rushed, I was given all the knowledge to make the best decision for me no matter how indecisive I was. I recommend AutoNation Katy to anyone who's in the market for a vehicle

Let me start off by stating that I was originally hesitant to buy from such a huge business as Autonation. They are everywhere here in Katy and represent every major car brand. Not all of them are run equally. This one is by far the best I visited. I was promptly greeted by the wonderful salesperson, Fernando Granadillo, and brought to his office. Niceties were exchanged, and we proceeded with the search process. Instead of just scrolling through inventory like nearly every other dealership I had gone to, he took the time to find out what we needed the vehicle for, instead of trying to shove something at us. We explained what our needs and expectations were, and he recommended the vehicle Make and Model that we ended up buying. What made the entire process exceptional, was that I went in to the dealership thinking "I can only afford a used or certified pre-owned." As it turned out, I was able to purchase the vehicle that made me feel safe, had multiple features I never thought I could afford, and on top of all that, it made my wife happy. We even love the color. To Fernando's credit, we did not walk in and leave with a car on the first day. We came, shopped, and left things on the table for about 10 days. The entire time between our first and final visit I did not feel pressured, or annoyed/harassed, by him or the rest of his team. I have him set into the vehicle's phonebook favorites because he's "my guy" at the dealership. Angel Ixcol was incredibly thorough and answered every question I had when it came time to sign paperwork and get financing set up. This guy took better care of me than a bank I've been with for 13 years, and he had just met me! Overall, I'm extremely satisfied with my 2018 Jeep Cherokee Limited and the adventure of buying my first brand new car from Autonation Chrysler Jeep Dodge Ram in Katy. I guarantee that the next car I buy will be from this dealership.

Just replaced my 2008 Ram 1500. I requested and got an inexperienced new sales person so that he could get a sale, commission and experience. I didn't need to talk to a typical CAR SALESPERSON. It was a good way to go. I got Joshua Connally. A vet and very nice guy. He didn't have every answer but was more than willing to get them. He had a relaxed no pressure attitude and we spent most of the day talking looking and then getting the vehicle I wanted. A+ to Joshua. the only down side was the Sales manager!! We started talking cost and trade in and he brings me a figure that is 3 grand higher than your specific web sight shows when figuring in all the dealer and manufacturer incentives. I mean I looked before I came in to see what was there and what the general costs were. And to heap mud gravy on this, he was also a vet! I wasn't even trying to play hard ball on the cost. Only want a quick fair deal. I called him on it and it took about 5 minutes to come back with 3 grand lower. I detest money grubbing gougers that try to take a dishonest advantage. Sorry but if the management of Autonation is out to take the less informed I will think twice before returning if another car/truck is in the offing. I would not call the sales manager a salesman. A better term would be USED CAR SALESMAN. I should not have to ask for dealer/manufacturer incentives. They are already there. Go Joshua!

Unexpectedly, I had the BEST car buying experience imaginable here when buying my Wrangler. Like most people, I was dreading the whole process since all the other places I've shopped around are typical dealerships, where it seems like they're in it for the sale and nothing else. At AutoNation Chrysler Dodge Jeep Ram Katy, from the reception, sales, finance and service department, all the way around everyone was sincere, helpful, honest and reasonable! My sales guy Adam is heaven sent! He was patient, kind, and super helpful. He even called me the next morning to congratulate me again and to ask if i had any questions so far. He expressed he and the team are there for me any time I may need them, whether it be now or later, and they'd be happy to help (and they are genuine about it!) The finance manager helped us out along the way with the perfect options catered to my needs, wants and capabilities. I feel as though if you know what you want and it's realistic, this place will find a way to make it happen. They really went above and beyond. My first hour there I complimented them on having such a great, well-rounded staff. Two things that caught my attention with this particular dealership is their abundant inventory, they've got a huge lot which means more options to cater to every individual. Also, I was impressed with their competitive pricing! When comparing to all other dealers, this place blew them out of the water on pricing. I am so pleased with my experience and I'm so relieved that I went to them because the entire process was painless and I finally got my dream car from a place that actually cares.This is truly the way the car buying process should be. I cannot recommend them enough. If anyone needs help, please give Adam a call. :)

I was glad to see how organized is Autonation Chrysler Jeep. I dropped my vehicle and they have a shuttle to give you a ride in case you need it. Amazing dealer loved the experience.

Fernando helped up find our dream car! Fernando knew the answer to most of our questions- if he didn’t then he promptly found out and came back to us with an answer. Vince was our financial guru. He was super funny and VERY knowledgeable! He offered us an extended warranty and told us the importance of it. However, he was not trying to “talk us into” more than we could handle.

I am very pleased with my first experience with the service department. I was treated professionally & with courtesy. I was told I would be out by 5; If possible, I needed to be out by 4, I was out by 4. Thank you Emerson!

Best in all of Houston and surrounding areas! Excellent customer service and pricing!

By far the absolute worst customer service I have ever received from the service department at a dealership. There was no communication after dropping of my vehicle, and the service advisor, Jesus, and service manager, Chase, were extremely rude and demeaning. I will be cancelling my warranty just so I can take my business someplace besides AutoNation.

I just bought new 2018 Ram 2500. My sales guy was Adam. He did a great job helping me to find a right vehicle. We spent almost 5 hours at dealership and he took a very good care of us. I will highly recommend if you looking for new Dodge or Chrysler vehicle come to one at Katy and ask for him. He is very knowledgeable and pleasant person to be around. By the way I really like my new truck. Thank you Adam.

Stay FAR AWAY from the service department. Where do I start? I made an appointment for an airbag recall. After dropping my vehicle off, I called later that afternoon to check on it and was told that It needed a part that needed to be delivered. After two days and 7 phone calls later, I finally get my car only to see that the airbag light was still on. After all this, I get the one and only phone call from the service manager telling me that since the car is not under warranty, the airbag was not repaired fully. I am highly suspect that they even recieved the part that was supposed to be ordered. I would rather pay to have my vehicle repaired than to have these people touch my car again.

2 lights showed up on my car. I was able to call to ask questions late. The team answered right away but it was too late for them to look at my car. They gave advice to leave it with the night drop. Gave excellent advice, helped me late at night, fixed my car quickly, always great customer service. I live in Houston but will consider taking my Jeep to this dealer because I prefer them over the one I usually take to get my car fixed.

I dropped off my Jeep Wrangler at the dealer for them to replace the passenger-side airbag under a safety recall from Chrysler. The rep assigned to me was Max. My Jeep has a soft top, which was folded down when I dropped it off. I'm not aware of any reason why anyone at the dealer would have had to pull the top up while at the dealer in order to access the airbag in the dashboard. Max at AutoNation told me he would call me by 2pm to let me know the car was ready. By 4pm I called Max since no one had called me to get status; he said the car was ready, and I told him I could not get out to the dealer that late in the day and asked him if I could pick it up in the morning, which he said would be fine. When I picked up my Jeep the next morning, it was obvious someone had raised the roof while at the dealer and had pulled it back down because the roof was not folded down very neatly as I had it previously. I took it straight to my regular mechanic that I've been using since 1992 for them to pull up the roof and lock it in place, as I wanted to stretch it for a few days so I could be able to pull it up myself (I had planned on doing this after picking up the Jeep at AutoNation because the canvas simply wont stretch enough for me to pull it up by myself). In the process of pulling up the roof, the mechanic noticed a strap in the right rear corner that had been pulled off of its rivets. He recommended I take it back to AutoNation, but I told him no way, as they had already caused me enough problems. He recommended Westside Upholstery; I took the Jeep there, and they repaired the damage for $200.00. I mailed a copy of the bill to the AutoNation Service Manager to see if he is willing to reimburse me. . An employee of AutoNation called me the day I picked up the Jeep from the dealer to ask if I was "completely satisfied" with their work; I told him I could not opine on the warranty work, as it was totally invisible to me, but I was totally unsatisfied with the damage and inconvenience they had caused and planned to submit a bill for reimbursement to AutoNation.

Great deal on a great Jeep Wrangler/ James Hinson was awesome.

I went in to look at an SRT Durango, and was greeted instantly by... well no one.. to which I proceeded inside and had to ask for a sales associate. I test drove a SRT Durango and after the test drive even with my wife being more than pleased we agreed we would bring in the trade the following day for appraisal. Today we arrived and had the vehicle appraised. And got some preliminary numbers. This is where is takes a turn to negative town. I was asked to fill out a credit app before my appraisal even came back. Almost like a show us your worth our time and effort sheet. No talk of anything before hand it was straight to business and they were ready to run my credit. After being told my trade was worthless and only worth slightly more than 1/3 of its value they gave me a ridiculous number that any sane person would reject. I got up and proceeded to leave and the sales manager asked me what I would need for my car. I told him to meet me half way and I would roll over a few thousand into the new vehicle. They came back less than a minute later telling me that’s all they could do... For clarification, the base model, of the vehicle I own; was selling for almost double at any other dealer used and with double the mileage on it currently and to top it off in worse shape by a long shot. Morale of the story, unless you have more money than sense, stay away. They will try to steal your trade, force a credit app down your throat, and then blow smoke up your hind end when it comes to working any kind of numbers. Having dealt with and worked with numerous dealers, I know they could have done a lot more. Knowing my credit score and the mark up percentages on the front end and on the back end I’m shocked more people haven’t complained. I will not recommend nor will I buy from this dealer or their affiliates.

If I could give zero stars I would.- shame. Absolutely terrible had me sit here for 4.5 hours playing number and paperwork games mind you I have a 806FICO score! Gonzalo K. Lost this sale for the salaman! !! The sales guy was young but nice needed some training. But Gonzalo K finance manager needs additional customer service and sales skills training. Seemed to think I was a stupid woman!!! They attempted to change paperwork by trying to have me sign a document with different numbers and did not bring the other document to make comparisons, very shady, particularly Gonzalo K. If he would have admitted a minor number change and maybe a free oil change to make up the difference a deal of $30k would have closed. Seems AutoNation isn’t good to its word.

Don’t use their service department! They can’t keep their promises. Expect to be careless longer than promised!

I recently purchased a 2018 Trailhawk at AutoNation . The people at AutoNation could not have been more helpful - especially Geraldine Alomepe.

Overall, I received a good car for a good price from a friendly and attentive salesperson. Sales people were attentive and friendly during the sale ensuring the deal closed. There were 2 problems: 1. once I agreed to purchase the car, I had to wait for 1.5 hours for a sales manager to come available to execute the paperwork. 2. The salesperson, Shelby Butcher, informed me I would receive 12 months of XM Radio with the purchase of my Jeep Grand Cherokee. When I called XM to activate my membership, XM Radio informed me that I only get 3 months with my purchase unless someone from AutoNation informs XM Radio otherwise. In reaching out to my salesperson, she has not returned a single call, txt or e-mail regarding the matter despite receiving numerous e-mails and texts to please refer my friends. I won't complain about the price or the professionalism leading up the sale as it was a straightforward process, but the after the sale experience is severely lacking.

Overall good. The salesmen were good to work with. I just did not appreciate the finance person who worked with us who were pushy and got kind if rude when I declined all the extra protections he tried to sell me.

I was in the market for a very special and unique car, I wanted a jeep wrangler 4 doors in purple color, and after looking around at some dealers in the Houston area I was lucky I ended up at automation in Katy. After I had what will be one of the worse experiences with Machaek where they started investigating our credit records all over without our authorization and where the sales person after we had told him from the beginning that we were just looking at the car and would come on another time to buy he treated us really bad, well after that very bad experience we had this 5 star experience with automation, particularly with our sales associate Joe Mason, such a nice person and so respectful. I live my Jeep wrangler, and I recommend automation particularly look up for Joe Mason.

Sales manager was professional and addressed all my requirement I needed to buy a new SUV.

I just recently brought my car into the service department because of a recall and some service lights that came on as well as my touch screen not working. I dealt with Matt and I can say he was very through and made sure I was taken care of. I do need to bring my car back for a new radio to be replaced but it's something that needs to be ordered. The experience was good and I hope all my services run this smoothly.

I dropped off my car without an appointment thinking I would leave it for 2 to 3 days. Young took in my car and promised it the next day. To my surprise it was finished later the same day. Thanks for a wonderful experience.

There was an issue with the 1st service but when I returned, everyone took the extra time and effort to make sure the issue was resolved.

I bought a brand new car and is all damage. Everything sounds. Since I boughted is all damaged

The customer service was really good. I would recommend this dealership to all my family and friends.

We went Saturday January 13 2018 about 4:00pm Joe Masson - our salesman was very helpful from the beginning. He deserves 10 stars. After purchasing the vehicle Sat night, headed West down i10 and hit a 6x6 post in the road and blow out tire. Joe told us to bring vehicle to the dealership Monday morning. He helped as much as he could. Unfortunately, we had to buy a new tire which wasn’t covered. Joe drove my car down to the Ford dealership because they had the tire I needed. He did not have to take time out of his day but he did to help us out. If your looking for a vehicle go see Joe Masson!

Brought my 2017 Ram in for regular maintenance and a fault code

Tried to scam me over 5k from a different website. Not KBB.

My experience was excellent! Nicolas Dallos helped me and made the process smooth — most importantly got exactly the price I wanted.

The WORST place to ever take your car to get repaired. Eric told me 2 weeks and it took a MONTH and 2 WEEKS!!!! I had to threaten them with a lawyer to get my car done on time. And on top of all that, them running me around acting stupid not knowing when the car will be ready the force me to pay extra for something I didn't even sign for or approve in the first place. I am reporting them to the BBB, stay far away from this place! they are thieves and liars. horrible horrible people and very rude.

Took my 2015 Jeep there in August with a problem with the stereo. They told me it had to be replaced. The stereo never got ordered. They ordered it at the beginnning of December and just put it in. Still having the same problem. Took my 2017 Ram 3500 there for a water leak on the roof by one of the marker lights and an oil change on 11/30 (made an appointment). When I got there, I wasn't on their schedule. When they finished, they told me they had to order new lilghts because one was cracked. That was 3 weeks ago and still haven't heard from them. At this rate, the headliner is going to need replacing because of water stains. If I could give them negative stars I would.

My wife and I went here to buy a Wrangler, Luis helped us find the one we wanted and took great care of us. The people here care not only about your business, but about you. Good guys all around. Also doesn't hurt that we got an amazing deal on our JKU with trade-in. Loving the Jeep. #goastros

Eddie Was my dealer and he helped me in every way possible we lived far away from automation and by the time we got there it was 30 minutes before closing. He showed us every car that I wanted and help me find the perfect car for me even though it was freezing cold and late at night. Thank you

Worst experience ever. I'll not stop at your place again and I'll strongly recommend to everybody to look for service repair at any other dealer.

I went to get a price for a lease basis quoted rates on the Chrysler website. I did not disclose that I knew the current specials. Their initial number was $200 a month over the internet. When I told them that, they instantly went down $200. The next day, yesterday, I told them I sold my car and went in to sign the paperwork. An hour and a half after sitting there, they came in with a final price that was $120 more a month than we agreed. They blamed the finance guys for doing fat fingering a number, I believe they thought I would have to sign. I DID NOT. I even had to get an Uber home and they did not even offer to pay for it ! felt very scammed, even worse is that I bought my last car from them so am a current customer!!!

I?ve dealt with this dealership since 2010. Purchased 4 cars from here.

I am almost 40 years old and I have never had a worse customer service experience than I had this past week at this dealership in the service department. I brought my 2017 dodge charger scat pack and because the check engine light is on. I came up here Tuesday morning at about 730 and they told me that I needed an appointment or they couldn’t guarantee that my vehicle would be looked at today. I made an appointment for Thursday at 10:30 AM. I showed up and drop my vehicle off right before 1030 and took the shuttle home. I still have not received a call by 2:30 PM saying what was wrong with my vehicle. I called the service department and left a message to get my call returned. I never received a return call and I just repeatedly called and finally at about 3 o’clock I got with someone who could answer my question. My car had not even been looked at yet. They told me one of the craziest things I’ve ever heard, The appointment is just for you to drop your car off and that still does not mean your car will get looked at that that day. So because I’m going out of town this weekend I have to bring my car back up here again on Tuesday to get this problem fixed, but at least they were able to tell me that it’s a minor problem. I have the maintenance plan where I will get included oil changes, but if there’s a way I can transfer that to a different dealership I will. This is the closest dodge dealership to my house but in the future if I have a maintenance warranty problem I will drive further to a different dealership to give them a try. Actually, in the future it is highly unlikely that I will ever deal with AutoNation again because of this service experience. When you pay over 40 grand for a car you expect at least decent service. It is 5:36 PM and I’m still at the dealership..

I always have a good experience with the service dept. Polite, courteous, people who are concerned with issues about your car. Nice dealership, and would recommend it for purchasing or service.

Service department had my car for 2 weeks! They did perform a recall notice. They did not correct my convertible top. They have no idea how to fix it and want to order parts to "try it out" as a basis to begin the repair. Oh, they want $750.00 to "try it out." They had my car for two weeks! It cost me $450.00 to rent a car and they did not offer to offset that cost. They need to attend Customer Satisfaction school.

This guys removed my review because it was negative. Here's one that meets the guidelines more perfectly. Unbelievable I've taken my challenger to this place several times. And each time I sat waiting for hours for something that takes minutes. The last time i needed a re-balance and inspection. After 3 hours waiting I walked back there and found my car sitting next to the stall with nobody even looking at it. Guys standing around doing nothing everywhere. They had just left it there but nobody knew what to do with it. I had to ask for my car back and only then did they do anything. Nobody ever answers the phone, They sign you up for junk mail and robo-calls but you can't get anyone on the line too talk to about anything other than buying a new car. Why would anyone ever buy a car from these idiots? Don't do business here, there is no service after the sale, they suck at running a dodge dealer. And they manipulate their reviews by filing complaints with facebook and google rather than changing their behavior. Pathetic.

Bought a 2017 ram 1500 and a 2017 jeep 5 months ago total nightmare from the start. Jeeps transmission goes out 1 week after purchase and the two front tires on my ram were bald on the inside of tread. Yesterday I took it in for repair. Waited 5 hours and the customer service manager was no where to be found. I asked for Gm told he's not in. Who runs this place? I live an hour away from here and will never recommend anyone buy anything from them . I will be emailing the corporate office.

When my check engine light came on I finally scheduled an appointment. This was after being told repeatedly when I knew the car had an issue MONTHS ago that they had up to a month wait. When I arrived the person I was assigned to was on vacation so there was a bit of confusion and a scramble to get me to see someone. I had asked for some way to get a loaner car. They don’t give you a loaner UNLESS your issue is covered under warranty and NO WAY to determine that without leaving your car. So I rented a car at the onsite rental place. I was told I could only rent a Chrysler product if that’s what I wanted and IF it was covered under warranty they would let me know but didn’t like doing it. VERY INCONVENIENT! The warranty only covered part of what was wrong. The repair of the one part was covered, the switch that goes with that part wasn’t. So I still ended up paying. Since being taken over by AutoNation it feels disorganized, confused, cold, they don’t care about you as a customer at all. They don’t have enough people to cover what they are scheduling. I would’ve gone somewhere else but...oh, it’s their warranty and won’t be honored unless you go there.

My father brought his 2005 Dodge Magnum in for a scheduled appointment to have the airbag checked. We were responding to emails sent to him from Auto Nation. He was told at the appointment they didn't have the parts, had 7000 people in front of him, and that his car probably didn't need it anyway. This, after getting daily emails for weeks from AutoNation confirming his appointment. Wasted his time and money as he had to hire help to cover his business to bring the car in. He actually bought the car there when it was Samuel Allen dealership. Guess after Hurricane Harvey you have more business than you can handle. Avoid this place if you have a choice.

Definitely the #1 Jeep Service Department in my book..Mark Peachey, my Service Manager, took the time and listened to what issue my Jeep was having and I knew it would be here a few days at the least for diagnosis and repairs. An employee placed paper mats on the floor mats and a plastic cover of the driver seat, never at other dealerships.....My rear end needed several new parts and they were coming from Dallas. I needed my Jeep by Friday morning at the latest, Mark and the Service Tech, I don't know who the service tech was but he knows his stuff for sure!! All this repair work was covered by the manufacturers warranty that Mark researched and I really appreciated Mark checking this out for me..Mark called me Thursday afternoon and I picked up my Jeep later that day. The Jeep was road tested by the service tech and all was repaired like new and running great..Mark has wonderful customer service skills dealing with customers there and it was truly a pleasure coming to this dealership for diagnosis and repairs, I've been to another Jeep dealership in Ft.Bend because it was closer, never again at that dealership, totally No Customer Care there, I'm so surprised they sell even one vehicle there, hate to say it but they actually ripped me off in the past and I've learned my lesson about them..AutoNation Jeep will continue to get my business when needed, I feel at ease in the service department and know I'm getting quality service by highly trained service techs, trustworthiness is key to the recommendations this dealership receives from customers and I rate this dealership and Service Department High..Thank you to Mark Peachey and the Service Tech who professionally seen to it that my Jeep was Road Ready once again..

air bag recall. staff was accommodating and service was fast.

Helpful friendly staff. I am extremely satisfied with the service performed on my Grand Jeep Cherokee.

I shopped a few other places but every aspect of my experience at the jeep dealership was what I was looking for and showed me that I was in the right place!! My sales profession, Austin Hebert, was the deal closer for me!! He was so attentive and helpful without being pushy and I felt so comfortable with him!! I knew I wanted to buy my car from him and he showed me every detail of the car so I felt comfortable when I drove off the lot with it!

Very pleasant buying experience! mr. Jim Hinsen was very helpful.

They promised certain issued would be repaired on the used vehucle i would purchase from them. They repaired the most obvious and did not repair the rest. Then they called several times and said all was repaired and vehicle was ready for me. Upon arruval the most obvious was repaired so i took their word. Once i took delivery of the vehicle they said , oh by the way we didnt do this and this and that, youll have to come back. Had to come back and wait and they still did not do everything, one of the things they promised was change the cabin filter, they didnt i had to do it myself. Also they had to re tint a eindow, they put a lighter tint making the car look add. Dont buy from these [non-permissible content removed], go somewhere better.

Great service, attention to detail! Thanks!! Appreciate your work

Brought my Grand Cherokee for service and discussed with the service rep that 2 tires are losing a bit air. When I picked up the car, they only did the rotation and told me that air was topped off however that was not the case. On my way home I had a low pressure warning and had to top off air. That's a loss in trust. Wonder if they really use synthetic oil instead of regular mineral oil.

I have 13000 miles on my 2016 Jeep Patriot rhe ABS ligth turns on and traction light I took it to the service deparment and they didn't even want it to look at it they say you need to schedule an appointment at their convenience they are closed saturday and Sunday I ask for a loaner and basically they laugh at me poor Customer service

Had my dad take in my truck to get recall work done on the airbags. I had to work so I could not take it myself. My appointment was set for 9:00 am, and my dad showed up on time. He talked to the service advisor, Vladimir and was told that the work would take 3-4 hours. Understandable. My father requested a shuttle ride back to his house. He was then told that the job would take 6-7 hours due to him "dropping the car off." My question is what is the point of an appointment then? Secondly, after he requested a ride he waited an hour and still nothing, which makes it 10:00 at this time, he talked to a service advisor about the shuttle and was told that it would be there in 25 minutes. An hour later, now 11:00, no ride. He continued to wait. At 12:10 there was still no ride AND THEY HADN'T EVEN STARTED WORK ON MY TRUCK. If they would have started at 9:00 when my appointment was, it would have been close to or complete by that time. A very nice gentleman ended up offering my dad a ride home after over hearing his conversation with the service advisor.my father and I didn't hear anything about my truck until I had to call 3 separate times to get an answer. My truck was completed, so I have no problem with the technicians but the service managers and advisors need to GET THEIR SHIT TOGETHER. I will not take my truck or recommend anybody take their vehicles to this unprofessional, unorganized, so called dealership.

I took my jeep in yesterday and Angela was fantastic - she answered all my questions. It was for the 30,000 mile maintenance and an oil change. I left my jeep there and it was ready a little after the time that they said it would be, but I couldn't get there so it was ok. I must say that I was a little unsure about the service because of previous appointments and the service I and my daughter received. The online appointment requests form , I am disappointed in because the service I was requesting was not available and I received no notification that is was unavailable till I got there, and when I called to make this appointment the person on the phone told me that I did not need to make an appointment, but when I got there I got Angela and she is the best. She told me that I did need to make an appointment , but no problem she would take care of me, and she did. I would highly recommend Angela as your service provider. She cares and gets the work done. Thanks Angela , when I need to come back I will most definitely ask for you.

Emerson Jaimee was the service coordinator that handled the recent service of my Ram 2500. He did a fantastic job in communicating with me the entire time my vehicle was in for service as well as made arrangements for a loaner vehicle.

Poor customer service. Employees on there cell phones and hanging out in groups not helping customer. Had a appointment for repair set up a month in advance. No parts were ever order. Took them 1 1/2 hours of waiting for them to even come tell me that they did not order the parts. They have free coffee � and hot chocolate but you get a nice surprise of bugs � coming out of the machine. When I told the service people they thought it was a big joke. The guy even confused that they new about it. I asked them to put a out of order sign on the machine because that was a health violation.

I had an amazing experience from the time I called to the time I left the dealership with my new truck. I had an awesome sales person named ?Rodney Woodward?...he is so kind and very professional. I?ll definitely buy another vehicle from AutoNation in the future. Go with Rodney, he is more than awesome!

Well I took my truck there to get fixed after Harvey and thought I was going to be taken good care of?? But it's not a surprise that I got what I got. At first Jason in the body shop was a good guy but during and after repairs lied to me and was very short with me and then didn't even have my truck done when I got there I doubt my rear axel or brakes ever got looked at or if they even really got me a new running board it is still bent or slope down. Then on top of it all enterprise tried screwing me over this place isn't a place to trust this I know and will never be taking my truck back to that body shop!!

The salesman, Frederic and the 2 gentleman with financing, Ray and Vincent, were AWESOME!! They listened to what I wanted, needed, and could afford. Only thing unpleasant was the long hours it took to get everything processed, from about 6pm to 9:30pm, and before going, I?d gotten preapproval. Processing needs to be streamlined, people have other obligations and can?t spend that much time. In their defense, I?m sure all dealerships are the same.

Excellent service. Service writer was in complete control of the situation, work was done promptly.

Great service. The time to wait was short and process was fast.

My sales person Rob Anderson was awesome. He really listened to what I wanted. Something fun. He found me my perfect car, a Dodge Charger Rally great price great performance Great Color. The whole team involved was great. I recommend this dealership and Rob to all my friends.

Rep. is kind, and helpful! When I came in the shop he greet me with a pelite manner. Than check my inform worked on paper proscess. Explains each area which needs my signature. Also sees me out, when appointment was made. Very good service.

I called for an hour in Monday morning to make an appointment. I finally got through a couple of hours later when I called back. The service person said she would text or call me when the oil change and tire rotation was completed. I gave her my cell number. I never heard back. I called for an hour. I used the online chat option, but that is for sales support only. My husband picked up his jeep the next day. They didn't rotate the tires because the "magic" key was locked in the console. It never occurred to them to call or text me to ask if they could unlock the console to retrieve this lug nut key. So they just didn't rotate the tires. They never even called or texted to let us know the jeep was ready. The service person was out sick so another service person had to dig through her desk and a stack of service work orders to find our paperwork.

We were one of the many people who lost our vehicle to the flooding during hurricane Harvey! After spending several days searching local dealers, we decided to purchase our car from AutoNation Chrysler Dodge Jeep Ram Katy. We purchased a 2017 Dodge Journey that had about 1,250 miles on it because it had been used as a service/loaner vehicle. After a couple days of negotiating the purchase price, we finally decided to make the purchase! So far, we have really enjoyed our new vehicle and look forward to spending several more years in this SUV. Thank you to Kathy Nguyen and the rest of the sales team at AutoNation Chrysler Dodge Jeep Ram Katy for helping us through the process of replacing our storm damaged vehicle!

Got there an hour before my appointment they took me right away. The time frame that they gave me for them to finish up was spot on. thanks.

ok, good experiences, nice sales person, good car , very helpful sales

Great customer service. Would return to purchase another vehicle.

Could use a good waiting area in the service department. There is no where to sit except a few chairs outside.

I would highly recommend AutoNation Dodge, Chrysler, Jeep in Katy. I had a great experience with my purchase.

Went in for express oil change and tire rotation. The oil change took over an hour and they didn't do the tire rotation.

Brand New truck and the earliest that I could get it in would be 10-9 and that was a week ago. Service is a huge portion of my decision. The only way I would buy another anything there would be if Sarah Porter would handle all of the transactions. She's the only reason that I didn't walk away from this deal, so I'll follow her to the next dealership.

Took my Ram 2500 in for 30k service. To start now with Autonation "in charge" the prices have skyrocketed. They no longer have a package price for each service. So they charge you for every item required. Secondly the mechanics left my glove box sitting on the passenger floorboard (guess i was suppose to reinstall it) Didnt reset any of the gauges (guess I was suppose to do that too) You pay that much money for the vehicle and now service too at least they can do is get it done right NO CARE FOR A JOB DONE RIGHT ANYMORE

I messed up and brought the vehicle in a week early! They accommodated me and had it fixed very quickly

I had a 2016 Jeep Cherokee that was flooded in hurricane Harvey. I was looking for another one just like I had so I went on line and found the 2017 Jeep Cherokee at AutoNation inquired about the vehicle and the salesman texted me the deal and I took it. They had the car ready when we arrived it was just paperwork. I lost all my records in the flood so they had to really dig hard to find out insurance and financing. Very satisfied.