13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Autonation Chrysler Dodge Jeep Ram Katy Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Katy

The sales experience was pleasurable, and I was treated politely and with respect. However, after I signed and 2 hours after I took the truck home, the 4x4 was not working (Monday, March 29, 2021). I called my salesman, who said to bring it in the next day. The next morning, before leaving, I attempted to adjust the 4x4 settings again, just to make sure it actually was an issue (it's a hour drive back to the dealership, didn't want to make the drive if it wasn't an issue) and the truck got stuck in 4x4 Low. Called salesman, who said he would call me back (I called him on his cell before he was at work unknowingly.) Never called me back. 2.5 hrs later I called him again, no answer. Called and spoke to a different salesman, who had the sales manager call me back. Had me disconnect battery for 10 minutes, no change to 4x4, and at this point, the lights on the 4x4 switch board weren't even lighting up or responding. Called original salesman again after still waiting for him to call me back from the first phone call, and he had me climb under the truck to check connections. No change, everything was connected properly. Said he'd have a service tech call me. 2 hrs later I had to call AGAIN and he said "We think you were messing with it and messed something up." I said "Excuse me?! I work and operate a 4x4 vehicle for my job EVERY DAY, I didn't do anything to "mess it up", it just doesn't work." Finally spoke to a service tech who had me unplug battery for 30 minutes, and tech stated sounds like there's a communication issue with the drivetrain. I plugged battery bavk in again, 45 mins later and 4x4 was back in 2WD, and panel was back on. Called and told salesman who then said I would need to make a service appointment and couldn't just bring it back in (still under 5 day return policy at this point as this was less than 24 hrs after I signed paperwork.) Service appt was set for Thursday(April 8, 2021) the following week, outside of 5 day return policy. I was then told to get a loaner vehicle, I needed to talk to a service advisor. It took me TWO AND A HALF DAYS to get a service advisor on the phone. Spoke to Zach on Thursday (April 1, 2021). He moved my service appt to Monday April 5, 2021, and stated he would be here and give me a loaner vehicle. Monday I bring my truck in and ask for Zach. He's OFF AND NOT THERE. Speak with Derrick Foreman, Asst. Service Manager. This is where my experience actually was good. Derrick got me a loaner even though it wasn't scheduled, has contacted me EVERY DAY AT LEAST ONCE about the status of my vehicle and kept me apprised of what's happening. He also agreed to look at the brakes, which I brought up before purchasing the vehicle and was told by my salesman they had them looked at and they were fine(I noticed the truck never moved from where it was parked), yet according to Derrick and the used vehicle inspection sheet, the rotors are warped! In the end, DO NOT TRUST THE SALES TEAM. They aren't out to do anything positive for you except sell you a vehicle, and my only positive experience has been with Derrick from service. If you purchase a vehicle, take it and have a complete inspection done within their 5 day return policy and under no circumstances trust anything the salesman tell you.

Robert Keller Apr 12, 2021

If I could put no stars I would. Keith Jeanes the manager there is rude and unprofessional. Me and my husband was so happy and excited because we purchased a vehicle from them yesterday and the engine light came on. We told our sales guy Hugh Schuiltz about the light coming on so they said they will check it. They checked it and said they just had to just clear the code, while a couple mins later it came back on. As I asked for the carfax it stated the car has been in a accident. They said we will fix it and let you have it tomorrow which is today but if you’re unsatisfied which stats in my paperwork I will be refunded back my money.we have been calling them all today for an update and no update we had to go up there which we do not live close just to found out whats going on with a car they have been having for a full day and a half. Hugh Schuiltz told us that we will have to wait for more update on the car. At this point it makes me very uncomfortable to know that I’m paying for a vehicle i don’t have or know anything about. My husband was calling them the whole day and no one, not once reached out to us about our truck. As I was talking to Hugh Schuiltz I told him his personal is with customer is great but this is business and it involves my money. I told him it hasn’t even been a full 24 hours yet and it’s already problems. I told him I appreciate his business but could no longer do business because everything that was going on was unprofessional. I came with my paper work which stats 5 day MONEY BACK GUARANTEED and also says on your used vehicle money back terms and conditions on line 5 if the purchaser finance any portion of the purchase price of the return vehicle dealership will pay the finance amount directly to the party providing such finance any down payment by purchaser should be refunded to purchaser. As I showed this to Hugh Schuiltz, he said I see but unfortunately we can not refund your money just now and that I would not be able to get out of my contract because he has nothing to do with them. I asked to speak to a manager cause it doesn’t make sense to present documentation that you’re not going to honor. Spoke to the manager or sales manager Keith Jeanes and I told him the same thing and he told me he couldn’t do anything about that and I showed him my paperwork and as I’m talking to him he begins to yell at me saying I already told you theirs nothing that can be done. He said “ unfortunately we are not able to refund you your money or cancel your contract” and he walked out as soon as I said this is unprofessional of you yelling at me and not honoring what is stated in the contract I’m calling the cops. This place is very unprofessional I will be calling corporate on Keith Jeanes and Hugh Schuiltz for the disrespect and the denial of my service. They ignored every call we made and text and also email. Please do not go to this place or purchase from them. The reviews you see are stating nothing but facts about this place.

Roneisha Young Apr 10, 2021

e had such difficulty with the sales staff that we didn't even bother purchasing a car from here. I get it, we're a young couple and maybe people don't take us seriously when it comes to buying a brand new car. After having to wait in the lobby for 30 minutes, we finally got to meet a salesman. Our first salesman, Adam, made it clear from the get go that he had no interest in us because he was too busy texting his other clients while we were sitting right in front of him. On top of that, he kept calling my boyfriend the wrong name (I mean, he literally gave him his license?). When his other clients showed up, he dumped us onto another salesman, Sharif, who tried to argue that he was too busy for us. He finally conceded and brought the car around to test drive only to then tell us that we couldn't test drive it because my boyfriend was under 21.... he's 22 (and has been for a while). We finally convinced him to let ME drive it when I gave him my license but with the condition that I had to be in the passenger seat for the first half of the drive. But before we even got onto the road, the car's check engine light mysteriously turned on and he said we couldn't test drive this. I begged Sharif if there were others available or anything similar we could test drive. He left us sitting in the lobby for 45 more minutes until Adam came back, realized we were still waiting, and helped us out. So finally, after 2 hours of waiting and being ignored and disrespected by sales staff, we got to test drive the car! Adam was actually very kind and helpful when he wasn't busy until he made a racist comment about how Sharif should've been nicer to my boyfriend because they're from the same area. Because yeah, of course, all brown people are from the same area 🙄. Also they do not enforce masks at all in case this is something important to you, like it is to me. So take my advice: Respect yourself and go to literally any other dealership

Allison Apr 9, 2021

This isn't the first Jeep Dealership I've been to for service on my 2014 Jeep Wrangler, but it will be the last. Jeep difficulties aside, such as faulty manufacturing and oil filter housing adapters cracking at an expected 60-100k miles like clock-work, the service department made fixing my Jeep an absolute nightmare. First issue: they are highway robbery overpriced. I was quoted on the part alone costing $300 more than what the certified part can be found online for. Second issue: their labor costs are 20-50% more expensive than other mechanics. This may be a dealership or Jeep problem, but when they quote labor costs at $800 for a rear-axle seal leak, and I'm able to get it priced at $400 labor by a nearby mechanic, that is a problem. Third issue: for the extravagant prices they have, you are NOT getting the best service. Car wash? Nope. Clean dirt/grim from floor mats from the mechanics? Nope. Fourth issue: they are NOT fully inspecting your car like they say they are; I was due for new brake-pads, and the mechanics failed to notice this. Fifth issue: the customer care representatives you work through, who talk to the mechanics, know nothing about cars. Not even two weeks after getting my Jeep returned for the oil filter housing fix, the part broke once more. Giving the dealership the benefit of the doubt, and being under warranty, I took it back to be fixed. The service representative either was entirely forgetful, inept, or a crook, because they stated that the gaskets (which are a part of the oil filter housing) were causing a leak and I'd need to pay to have them fixed. The oil filter housing is actually a whole unit with multiple parts including gasket, hoses, valves, and several seals. I had to correct them on this, multiple times, before they agreed the part was under warranty. I was then told my Jeep would be in the shop for 3 or more weeks, because the part was on back-order. That is no issue, I'd rather be communicated in advance on the timing. Low-and-behold, the part comes in early and the Jeep is fixed, but I'm never notified. Two days after the part came in and the Jeep was worked, was I then notified - given the absolute hassle of everything, I would have loved to have seen the old and new parts placed in the Jeep. Needless to say, I'm done with Jeep Dealerships... and for all you would-be Jeep enthusiasts, do more research on the Jeep itself. You will be plagued with issues that even the newest models have yet to fix (such as the oil filter housing). If you can find a reputable mechanic that works on Jeeps that isn't a Dealership, power to you. Otherwise, you're better off dragging your teeth across a chalkboard while someone kicks you in the shins.

Justin Wood Mar 11, 2021

This place is absolutely horrible. The service department I don’t know how they haven’t made some changes yet. We purchased a certified gmc here almost two weeks ago. There was an issue we wanted them to check out. We called and schedule an appointment. Get there on 12/29/20 and a service advisor by the name of Christina I believe ( who is absolutely horrible and should be avoided) tried to refuse service. She stated that we would prefer you took your gmc to them. I could careless what you prefer as we were told we could get the vehicle serviced here. Just reminder in we just purchased the vehicle for here almost two weeks ago. I told her If you guys feel this way about GMC or whatever 1) why would you schedule the appointment and 2) why are you selling gmc? I told her to get her manager. She was unprofessional and apparently didn’t want to help us. The service manager came out and his name is David. David was just trying de escalate the situation verses correcting his staff for what she said. I can tell there’s some type of tension between service manager and the sales manager/finance manager they were basically talking negatively about one another. Finance manager and sale manager were like service department is horrible you should go somewhere else. They told us they wouldn’t bring their vehicles to them. Now we see why. Do not under and circumstances buy or have your vehicle service here. The service department is an absolute nightmare. We have other vehicles that were purchased from more reputable dealerships. Never had these issues before. I was shock to find that there’s are dealerships that are awful like this oen. I had to contact corporate about what happened today and send them the videos for what happened. Yes we recorded them because no one would believe what happened if we told them. So what better way than letting them see it for themselves. David seems ok and needs to re train his WHOLE department including the cashier. The cashier was a different issues where she got real disrespectful and I had to explain to her that I’m not one of her co workers. She’s not going to be disrespect me. We plan on finding a gmc closer to our home and dealing with them. I refuse to step foot or spend money at a business that is unprofessional as this place. Who does this? Look at vehicle and decide whether or not if you want to service the vehicle. That’s after we made and you confirmed an appointment with us. Avoid if possible. I would give them 0 star if i could.

Latoya Austin Dec 29, 2020

I wanted to fully experience my new vehicle before writing my review. I also wanted to give the dealership an opportunity to correct its mistakes. I recently purchased a 2020 Jeep Wrangler Unlimited from AutoNation CDJR at Katy. The entire process was completed online and via phone. The purchasing process was unnecessary long (6 days) due to terrible communication from Manuel E. & Heather R. The vehicle was delivered to me in Dallas, TX. When I received the vehicle the complementary Jeep tool kit was missing and the battery was defective. When considering the Jeep in Katy, I noticed the check engine light was on in the stock picture. My sales representative ensured me that it was just a low battery from the truck sitting idle for so long and it would be replaced before the purchase and delivery of the vehicle. When I received the vehicle the Auto Stop/Start was malfunctioning as well as the radio. The truck began to stop and go on its own accord. I rushed to the nearest dealership. The service tech informed me that there were dead cells in the battery and it needed to be replaced. I told him the battery was replaced before it was delivered. He stated that the battery was never checked or replaced because the original battery Jeep was still in the truck. I was purposely sold a defective vehicle. My sales representative Geraldine was a saving grace during this entire experience. She kept in constant communication with me during and after the transaction. She stepped in when someone else would dropped the ball to make sure the situation went as smooth as possible. She honestly deserves a promotion because the current managers are not costumer driven. Victor V. contacted me a few days after the battery incident to only offer empty apologizes and seemed to be unconcerned with the situation. Geraldine was the only reason I completed my purchase at AutoNation Katy. If not for her, I would have taken the car deal here in Dallas. She has been amazing but this has not been an enjoyable experience. I would not recommend AutoNation CDJR at Katy to anyone unless you receive a better set of managers to handle your finances and Geraldine as your sales representative.

Toni J Jul 31, 2020

I could write a 20 page paper on how bad my experience here was but the character limit will require just some cliff notes. I just bought a Ram 1500 Laramie from here. I love the truck still and am happy with my vehicle choice but the dealership has been awful. I spent weeks negotiating the deal ahead of time to make the process quick and smooth on day of purchase. The price I thought we had a very clear understanding of was not honored on day of purchase. Speaking with the general manager about this was a waste of time. He was proud of his team’s tactics to get the sale. It was a very uncomfortable conversation because he just kept trying to manipulate me into believing I was the problem and not him or his staff. Much like how a mentally abusive person keeps their spouse in a relationship. Even with all my efforts to make the process go smoothly including having pre negotiated the deal, having the exact vehicle picked out and the trade ins valued the week prior - it took SIX hours to purchase the vehicle. They also lost the second key and I had to wait days to get a replacement. I purchased a side step that they installed. It now needs to be uninstalled because they installed it wrong and unsafely. It is missing hardware and the middle brackets are installed backwards and upside down. While installing the steps, the brand new truck somehow has a dent in a door. It seems intentional based on how quickly the salesperson cleared the dealership of any wrongdoing. It usually takes hours to get a response from anyone there but when I mentioned the dent (that my wife noticed the second she got home with the truck because she was sending me pictures of the steps) it only took 9 minutes to get a response. In that 9 minutes a seemingly full investigation of the dent took place including interviewing coworkers. The end result was refusal to repair the dent but they would be happy to get a quote for me to pay for it to be fixed. Do not come here for anything. Do not purchase from here. Definitely do not get maintenance done here. Go somewhere with ethical, responsible and knowledgeable staff.

Robert Whittaker Mar 30, 2020

I'm sitting in the lobby returning a 2011 Black BMW : below is the information!!! Vehicle Price: $8,987 Vin: WBAPK5G56BNN28622 Stock Number: BNN28622 Exterior: Jet Black Interior: Black Mileage: 95647 While testing driving vehicle after traveling 157 miles the car started smoking. They told me that it needed a minor valve repair and that I could come back and purchase the vehicle later that week. They called me 4 days later stating the part had come in from BMW and the car was repaired. My gut feeling told me to still get a pre purchase inspection because they will take the car back within five days of purchase. I drove another 157 miles to purchase the car. While test driving it I noticed a light I mentioned on my last drive was still on. They got Edwin from the service department to come and speak to me. He stated that it's a light that is coming on for the tail light but it works. We walked to the back of the car and it was not working. He said it had been. They claimed to take the vehicle back to the service department to fix the light. I signed the paperwork and returned home with the car. I didn't even take the car to my driveway, but straight to my local BMW dealer. I was called the next day with the findings from the inspection. That I will include below. The light was not fixed and continued to turn off unless you tap the light to make it come back on. The supposed valve repair did not happen and the head gasket is leaking oil along with other major oil leaks. The engine was covered in oil just from my drive home. After calling Jared, my sale person to let him know I would be returning the vehicle and they lied about repair work. He had a manager call me to explain that the repairs I forwarded them from the pre inspection were too costly and that it was not worth repair. The vehicle will be salvage. So I sit here this Tuesday morning waiting for my down payment to be refunded. They are actually being very unpleasant and acting like I did something wrong. The same chipper salesman I had in Jared the other day has disappeared! The finance manager has not said one word to me and seems to be taking his time finding out how to refund my $3700 down payment. I just was told to look in my email for my return. Do NOT purchase a vehicle from this place without getting a pre inspection of vehicle!!!! I was deceived and and then treated like I was the problem. This vehicle is only for a mechanic or somebody that does not mind paying $6700 in repairs!!!!!!! Please beware!!!! I have no doubt they will be putting this car on the lot to sell to somebody else!!! DO NOT USE THIS BUSINESS!!!!

Nicole Cipolla Mar 24, 2020

BEWARE!!!! THERE ARE OTHER OPTIONS NEARBY. The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement with a similar situation. This is a 100% true story! My 84 year old mother brought her 2019 Jeep Cherokee with 2300 miles into this dealership for warranty repair work. Shortly after dropping the vehicle off, she was contacted by the Service Department and informed that the vehicle had minor scratches and body damage on the passenger side. No visual inspection was conducted at the time that the vehicle was dropped off. AutoNation Katy Service representatives are 100% confident that their video surveillance system is state of the art and were able to trace the car throughout the property, they could not show any proof that the damage was on the vehicle upon its arrival. We are 100% confident that this damage was done at this dealership. After a week, my mother was contacted by service and told that the original service issues that she had reported was in fact the result of a collision and that the repairs would cost in excess of $3000.00. While she was confident that she had not run into anything, there pressed the issue and she was left no choice but to file an insurance claim. After two more weeks, we called to check on the status and were informed that the vehicle was not there and had never been there. We contacted the insurance agency to ask for their advice and they suggested taking it to the Service King across the street. When the vehicle arrived as Service King, they contacted us and stated that the issues that were reported to be the result of a collision were in fact a faulty wheel bearing and that they did not feel comfortable proceeding with an insurance claim as the dealer should have repaired under warranty. FCA customer service was contacted and instructed us to take the vehicle to another dealership. We choose Mac Haik Houston as it was nearby. Mac Haik received the vehicle, immediately confirmed that it was a faulty wheel bearing and the vehicle has been repaired but will be returned with the Body Damage that AutoNation created. We went to great lengths to resolve this in a fair and ethical manner. Unfortunately the FCA Customer Service Representative assigned to our account was less than helpful, condescending, and simply rude. The mechanical and electrical issues have been addressed under warranty, however, the body damage remains and FCA Customer Service is not willing to pursue this any further. The issue remains un-resolved and we will now be pursuing the fraudulent insurance claims with our insurance carrier as they have paid out 30 days of rental coverage, 2 tow truck expenses, and have processed a claim based on the false information provided by Autonation Katy. This is clearly a case of a service provider taking advantage of the elderly and a clear case of questionable ethics. This is portion of the final email that was sent to FCA Customer Service after their representative informed me that the case was closed and then hung up on me. BEWARE!!!!!!! THERE ARE OTEHR OPTIONS. ______________________________ SENT TO FCA REPRESENTATIVE – I do not appreciate your hanging up on me just now. The pattern of your not having the ability to get facts straight continues to amaze me. Your condescending and over arrogant attitude is shocking to me as your role in this matter is that of Customer Service. The fact that you have “Informed” me that you will be closing this case and have no continued interest in dealing with the body damage that occurred to this vehicle after it was dropped off with Autonation further amazes me. This dealership has committed a fraudulent act and have obviously taken advantage of a Senior Citizen in order to receive financial gain. The principle of this is utterly shocking. Your inability to see through this is atrocious!

James Westbrook Mar 18, 2020

JTWBROOK Mar 18, 2020

I bought a used Jeep Rubicon Recon from AutoNation in Katy. Overall, the experience was very good. The dealership was nice, clean, and modern. I was treated well by everyone I was in contact with. I especially like the Sales Associate, Derrik Randolph. He was very courteous and answered my questions well. I would select him in the top (2) automobile sellers I have dealt with and I am pretty advanced in age. I would rate his service as 5 star. I had a couple of disappointments after the sale. One was a couple of small missing parts that I, and Derrik, overlooked on inspection of the Jeep. Those have been shipped to me and that disappointment has been resolved. The second is the tires. All of the tires were nice and shiny and looked the same. The spare and the (2) front tires appear to be new. However, the (2) rear tires are not the same as the front tires and approximately 50 percent of the tread is gone. The tires on the rear are the same brand but not the same tire. Neither I, nor I assume, Derrik, noticed the difference at the time. I will admit to being at fault for not getting down and inspecting each tire individually. Since the tires were on the rear, I assume I looked at the front tires and assumed all were the same. As I stated, all were shiny and looked good at a glance. Had I noticed the difference at the time, I would have asked the dealer to match the rear tires with the front. However, the difference wasn't noticed for a couple of days. I haven't been back to the dealer due to my living in north Texas and the dealership being in south Texas which is quite a drive. I have not given a 5 star rating to this dealership due to the tire issue. I don't believe the tires should be different front to rear on the vehicle. However, I do give the Sales Associate, Derrik Randolph, a 5 Star rating and believe he is honest and dependable. I would recommend this dealership to a friend but with the clear understanding that they thoroughly go over each and every part of the vehicle.

North Texas Golfer Jan 31, 2020

Golfer Jan 31, 2020

I came out of my house and saw one of my tires was flat. Since I bought the extra warranty I thought I would try it out and changed with the spare. I took it into the service dept. and they said it would be at least 3 hours so I asked if I could leave it and pick it up the next day. That was fine and I got a call the next morning saying it was ready. When I went to pick it up they asked if I would like them to put it back on . I asked how long would that be? The lady there said that there was 1 oil change before me so it shouldn't be long. I thought I would give them another chance, since the last bad experience. I figure an oil change is 15 to 30 minutes so I waited patiently , in the waiting room. After a hour I walked out to see if it was done. To my dismay, but not my surprise, my truck was still sitting in line untouched. It wasn't until a lady inside saw my pacing then she ran out and moved my truck inside, to a stall. The stall was close to the entrance so I decided to watch the process. The tech had a kit of all the tire locks, so he could take the spare off. None of the keys worked so he looked over to me and asked me where my key was. I yelled to him that it's in the glove compartment, as it comes from the factory. He finally got the spare off and the tire on but he had trouble putting the spare back under the truck. It took 3 techs and a half hour to swap the tires. It was brought out front and a gentleman handed me my keys and said it's finished. No explanation or apology for the hour and a half wait. The tech had to use my jack tools and did not replace them back in the correct location, just left them on the floor of the truck. Next time I will just take it home and do it myself in 15 minutes. I do have some free oil changes but I was told by an employee that it isn't worth waiting around so better off going to quick lube. 2 strikes so far. rethinking about their warranty since you have to take your car there.

Dodge truck Jan 30, 2020

I dropped off my vehicle in the afternoon because the check engine light came on on my way home. There were no loaner cars available when I dropped it off, and I was told I could not have one until they diagnosed the problem. No one contacted me to let me know anything about my vehicle until after I called, at 4:30pm. I then received a voicemail around 5:00pm with information about a car that wasn’t mine. After 20 minutes of trying to reach my service advisor, I was finally informed that MY KEYS WERE LOST, AND THE WHOLE DAY WAS WASTED! On top of this, I was not able to get a loaner vehicle, again. On the second full day that you had my vehicle, my keys magically reappeared, but I was told by my service advisor that the computer code was, “vague,” and that the technician was, “looking up how to fix my Jeep on the internet.” I was, however, finally able to get a loaner. It took over an hour of standing behind one other customer, the only woman able to give out loaner cars skipping past me to help someone else, “really quick,” and going through 6 sets of keys to finally bring the loaner car up. The next day, I was informed that my car would not be ready until Monday at the earliest, because the quality tester took off of work early and, apparently, there was no one else in the dealership qualified to see if my vehicle drove properly. Monday, I was called in the late afternoon, like all other communication from the dealership, to let me know that the “quality test” was complete. I picked up my car, and there was never a definitive answer on what had happened. It was another 20-30 minutes checking in the loaner before I was finally able to drive away in my own vehicle that may, or may not, have been fixed properly because the technician was never sure what was wrong. I will not ever bring my vehicle to Auto Nation Dodge Katy again, preferring to have it towed to another dealership, at my expense, if the need arises.

Clifton Pope Nov 6, 2019

Awful customer service. The sales process was quick and easy of course. The experience that followed made me wish I had never even bought the car in the first place. When I purchased the vehicle I paid to have the interior upgraded including a change of color/material to the seats. The sales rep that helped me talked up the process and said how quick and easy it would be and how there would even be a logo on the seats. I asked how long it would take and they said about 5 days to have the seats in and 2 days in the shop in which I would be provided a loaner car, so 7 days from the day I purchased the car. A week past and I hadn?t heard anything so I gave them a few more days then I called and spoke to a gentleman in parts who said I haven?t placed an order for that style of interior for any car recently. I left a message to my sales rep to follow up with me. I get the call and apparently the order was forgotten by one of the sales managers, he says he is putting it in right away and would call me next day to confirm the order has been made. The next day my sales rep calls me and asks if I had heard from the manager yet and I said not yet, so she goes to check on the status of the order and it hadnt been made yet. She asks me to stay on the line while she places the order herself. I can hear on the phone describing the interior, the color, as she is double checking with me to make sure it?s correct and she mentions the logo on the seats as well. She says it will be in in a week and I will get a call to bring the car in. A week passed and no call. I call and there?s nothing in store. I decide I?m going to go to the dealership after work that following Monday. After work I get involved in an accident and have to take the vehicle to the collision center at the dealership. The next day I get a call saying that my seats are in (3 weeks after purchase). After close to 4 weeks my vehicle was ready and upon picking it up I can see the solution used for the tint all over the door panels and on the new leather seats. What I didn?t see was the logo on the seats... I mention it to the collision rep and he says he will call the service department and see what?s going on. Next day he calls me back and says their notes indicate the logo wasn?t part of the deal. I called and the sales rep says ?They forgot the logo? Let me speak to my manager and I?ll call you back.? I didn?t hear back I called and still heard nothing. In the mean time the repairs to my car were ok as far as the suspension and fitting however it wasn?t completely done I still had to take the vehicle to another shop to get the final ceramic coating to protect the paint. When I was able to see the cars paint in the shops light, all of the imperfections were visible. The car had dark spots, fingerprints, and ?Orange peel?. I call my collision rep and he says to bring it in and they?ll have it repainted. I hadn?t heard about the seats yet so I call 3x in a week to speak to the General Manager and they were never in so I ask for their # and leave a voicemail for Cecilio Flores. He doesn?t return my call and instead has a different manager handle the issue. He calls me and says he is sorry for the inconvenience and will see if he can get the logo on the head rests and let me know when to come in. The 2nd time the car back for paint one of the paint booths was out and so it didn?t get repainted until a week later and took another week to complete. I take the car back after a few days because I find overspray on the window they remove it and I take it to the shop to get coated again, this time they find the sand marks from trying to fix the first paint job under the new paint job, there?s overspray on the door and fenders as well. Now after the third time taking it to get painted the paint doesn?t match the front bumper at all, theres overspray still and I haven?t been updated about the seats either it?s been 2months.

MoparOwnd Sep 21, 2019

I am personally amazed that this place is still in business. About 18 months ago I took my 2008 crossfire in for an airbag warranty replacement. I came back to get my car and they told me I had an airbag light on because the control module was bad. Thing is... I didn’t have an airbag light on when I dropped it off. So I spoke with the manager who acted like I should be grateful that he was even giving me the time of day. After going back and forth, he said “well, even though it’s not our fault, if you buy an oil change package as a ‘good faith gesture’ we’ll replace the control module.” I was livid but decided that the 250 bucks for the oil change package would get them to fix the vehicle and save me some money in the long run so I agreed to their offer. Big mistake. About 3 months later, I took my car in for an oil change. Goes by without a hitch and I’m actually a pretty happy customer. I’m thinking about buying a challenger from them, even. About 2000 miles later, I realize that my car is burning oil like Saddam Hussein leaving Kuwait. I decide to look at the paperwork they gave me for the oil change. Turns out that they put the wrong oil in my car. (There’s a sticker in the engine compartment that says “0w40 only”) I decide to take it back and say “hey, y’all put the wrong oil in my car- I need you to do an engine flush and check out the engine and make sure it’s okay because now you’ve got me paranoid.” They do the engine flush and tell me my engine is perfectly fine. About a month later, the oil is low again and so I start keeping quarts of oil in the back of my car to top it off when it gets low. I try to go in for a consumption test and they keep telling me that my car isn’t burning oil but that I have a leak somewhere from a gasket... despite the fact that my once silver exhaust was now black. This happened multiple times. Finally the burnt oil causes the cylinder to misfire and so I change the spark plugs myself because Autonation can’t even manage an oil change. My car started to idle rough. So I decided that I would wait until the problem happened again and take it to them so they could see what they did. About a month ago the check engine light came on as I pulled into the garage at work so I took it back to Autonation so they could fix the problem that they created. Finally the service manager calls me and says that whatever is wrong with the engine can’t possibly be related to the bad oil they put in because the oil “doesn’t even touch the cylinder rings.” (Really? Like is that what you’re going with, Chase?) Now they want 8500 to put an engine into my car. Moral of the story is this: don’t take your vehicle into Autonation. They refuse to rectify their mistakes. They won’t deal fairly with you and judging from the other reviews I’ve read of Autonation Katy... I’m not alone. This place should not be in business or carry the name of a community that cares for its own.

Brian Sallee Jun 17, 2019

Good evening, Im writing this to inform you about my horrible experience at your Automation Location. Yesterday I dropped off my 2018 Dodge Durango (color white) at 8:00 am for regular maintenacne along with a few items they where going to look at. The representative assisting me was Jesus Guerrero ( service advisor #8609) when leaving my car he advised me that he would give me an update around 1-2pm which I never received. I took the liberty on calling him at exactly 2:48pm for an update which he mentioned my car was with the technician and he would personally call me back soon to let me know if my car would have to stay over night. Long behold 6:35 pm came around without any type of update, I called once more and spoke with a polite service advisor by the name of Andrew and he mentioned Jesus had left for the day. Disclaimer: I mentioned to Jesus it was important for me to have an update as my work schedule would need to change if I was not able to get the car back in time, he agreed and assured me thru the whole process he would keep me updated ( never once did he take the liberty on updating me) The next day came along ( today 02/20/19) I decided to reach out to the service manager Chase but was found with his VM, this call was made around 10am give or take and not once did I receive a call back from him as well. I got tied up at my office with some meetings and finally had a chance to call once more, but this time I finally got hold of Jesus and he said he would call me with an update once my car was ready. He kept his promise for once and actually called me around 4:45pm to let me know my car was ready to pick up. Great!!!……. so I thought……. I get to the dealer, he took me to the counter to pay the $53.30 that was owed for some wipers I had them replace, I grab the receipt, get my car and finally come home…..The worst part comes when I get back home I park my car and inspect it to find out my FRONT DRIVER BUMPER had been scrapped as if the car rubbed on another car, the paint is completely off and the black bumper body is showing from underneath the white paint…… on top if this, the hood and fender have grease stains from the tech working on my car….. You would think a big company like automation would teach their employees better ethics when it comes to assisting their customers and working on peoples cars. This is not acceptable at all and I have reached out to your CORPORATE office and filed a report. Im extremely disappointed in my experience as my purchasing experience was amazing and thought I would receive the same level of respect and service as the one in Houston. I would like for you to reach out to me and let me know how Autonation will correct the damage on my Durango. Thank you!

Javier Hugo Tello Feb 20, 2019

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the Autonation Chrysler Dodge Jeep Ram Katy Difference

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Katy

Cars.com

Edmunds

Facebook

Google+