Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Katy

Update on my Jeep Compass: I ended up selling the Jeep Compass back to them after the transmission was running hot, yes I took it in for service and was pleasantly informed that they had trouble with some of the engine fans but guess what happened after them having it for several days, I was informed it was within spec so I guess seeing the transmission fluid temp run at 240+ while sitting at a light is normal plus smelling coolant after it was parked. I took it in a day or two after getting it back from service and went straight to the sales side and had a very pleasant experience, I did take a loss on trade but the salesman along with the sales manager gave me a very fair deal considering this vehicle dropped in price a lot but I took my loss and went down the road with a new ride, my future plans are to find another dealer for service See my updated review, was a five star rateing but dropped to a two after service issues. Most people like me hate buying a new car but the experience here was very pleasant, Nicolas Dallos helped me and seemed very straight forward and very knowledgable on the vehicle I selected, we did spend a fair amount of time there haggling over prices like we all do but in the end we felt we got a decent price. Update: I purchased 2018 Jeep Compass Limited early November and really liked it and the sales end was pleasant ( see above ) but that's where the happy ending ends, I washed my Jeep in the driveway like I have done with all my other vehicles using soap and sponge and dried and waxed it then both blind spot mirror indicators came on and stayed on so I contacted service and they were pleasant enough ( Mark the Service Manger ) got me in several days later but by then it started working correctly again but I took it in to have it checked and they said the rear sensor module was bad so they replaced it ( had the Jeep all day ) anyway came back working fine and I washed it again with my hose ( no high pressure ) guess what lights came on again so back to the dealer and now I am being told they have to replace the drivers side mirror, this vehicle only has 600 miles on it I really like the way it drives but I am thinking I can't keep taking it back and leaving while they try to figure out what the problem is and figure if it goes on I will have to consider a Lemmon Law dispute but I hope it does not come to that, maybe I should never wash it or get it wet, so far not impressed with my Jeep and I hope the dealer and service can get this resolved soon, traded off another vehicle with 60K miles on it and never had a single issue other than normal items.

Jnatcat May 23, 2018

This is about their Service Department, I have only positive experience with their sales department. I normally only post good reviews (you may check my other reviews) but this is so bad, so I think I ought to share it with y’all. After being an AutoNation customer for several years, I cannot express how disappointed I am with them now. I agree with the other review, that the service department is good in wasting your time, but it is worse than so. My Dodge 2010 Caliber at 60,000 miles (bought at this place) was in LIMP mode so I handled in in for repair Monday evening. The service guy that received me was very eager to sell something extra so he inspected the car and found out that the tire wear patterns was uneven, and said I needed the tires allinged. After knowing the high price I hesitantly signed, thinking it will save me some time getting it all done at once – my bad – but they were going to call me the next day to give me the details how much it would cost to fix the car. However, they did not call me the next day. I had given them the right number, but they were still calling an old number they still have on file (they should know it was obsolete since I both corrected it on the service order and asked them to update their computer system, for later use). I also attached the right phone number on the car key to be sure. Since I did not receive any call the next day, I call the assistant service manager Wednesday asking what was going on: We are sorry, we have not have time to inspect the vehicle, but we will try to do it in the following days… (If I knew it was such a long wait, I would never have left it there in the first place). I also said I did not want them to touch anything before I knew the total cost. The service assistant manager Maria told me not to worry about that, we will not do anything before we have estimated the total repair. Don't worry... well.. Today Friday she calls me back and told that the repair of the transmission would be $6197,- including labor. After given it some thoughts, I said I don’t really want to repair the old car for that amount of money so let me pick up the car and take it to another garage. Then she said I had to pay for the wheel allignement as well since that was already done! And of course I will have to pay for their diagnostic, but that was expected. I express my concern the Service Manager. He seems not to care too much. Not sure if they are dishonest or just very unorganized.

Eistein Fosli Apr 7, 2018

I originally made an Appointment to meet with another Sales Rep. At a different AutoNation Dealership. I had walked into the "wrong" dealership! However, a nice young man graciously opened the door for me, as I approached the receptionist, who informed I needed to go through the light to reach my initial destination. As I left, I thought maybe I'm SUPPOSED to be at this dealership vs. the other one. And decided to "check" what they had to offer. The nice gentleman was chatting with the receptionist and I asked if he was with a customer and if not, could he help me? He accepted as I followed him into his office. I canceled my "other" appointment. JOSHUA CONNALLY skillfully asked questions to find out what I was looking for. He didn't try to "upsell" me, his goal was to match the best car to fulfill my needs and budget. We never wandered the lot, but rather he showed me vehicles offered on his lot, first. But expanded his search to other AUTONATION DEALERSHIPS to find THE BEST FIT, for me. We landed on the car that only dreams are made of! (In fact, the car's name means "heavenly." Do you know what it is? Hint it's a TOYOTA... SPORTS car, no less. He left to pick up the vehicle for me to drive. As soon as I saw it, I just loved the way it looked, handled, maneuvered through traffic, etc. Although used, it was in MINT CONDITION, and had low mileage for its years. Joshua was a good conversationalist and kept me at ease, during the "pre-financing" process. (At one point, he wasn't certain that I would be able to finance it, due to its year and low cost. However, he and his Sales Mgr. Didn't give up and was able to obtain it for me! I was so excited! However, even though I was unable to get full coverage so late on Sat.(and they closed on Sunday's), I WAS ABLE TO PICK IT UP & DRIVE OFF WITH IT ON MONDAY MORNING! I have received SO MANY COMPLIMENTS on my purchase from neighbor's & friends, who are also interested in buying a car soon. JOSHUA CONNALLY has class, patience and would do well as a FINANCE MANAGER. His ability to make you feel at ease, knowledge & confident abilities earned my trust. Although he explained other options, which I had objected to, he never was "pushy". ROBERT ANDERSON was able to obtain very favorable financing options for me as well, as he quickly "pushed through the paperwork", ensuring it was all in order. If you are looking for a dealership that REALLY HELPS YOU FIND THE BEST CHOICE TO MEET ALL YOUR NEEDS, then I encourage you to stop by AUTONATION CHRYSLER. DODGE JEEP and ask for JOSHUA CONNALLY. I guarantee you will Not be disappointed. (However, waiting for a Finance Manager on a busy Saturday took a while, so be prepared to WAIT, or call and schedule an appointment on a weekday.) Hence, my recommendation to this dealership to groom JOSHUA CONNALLY for a FINANCE MANAGER role. He would to be a STRONG ASSET for AUTONATION, in this role. (Plus, he's already well dressed for this role, and an EXCELLENT DEMEANOR, about him.) FROM AN EXTREMELY PLEASED CUSTOMER. - Carolyn Christian-Anderson

Carolyn Christian-Anderson Mar 26, 2018

I dropped off my Jeep Wrangler at the dealer for them to replace the passenger-side airbag under a safety recall from Chrysler. The rep assigned to me was Max. My Jeep has a soft top, which was folded down when I dropped it off. I'm not aware of any reason why anyone at the dealer would have had to pull the top up while at the dealer in order to access the airbag in the dashboard. Max at AutoNation told me he would call me by 2pm to let me know the car was ready. By 4pm I called Max since no one had called me to get status; he said the car was ready, and I told him I could not get out to the dealer that late in the day and asked him if I could pick it up in the morning, which he said would be fine. When I picked up my Jeep the next morning, it was obvious someone had raised the roof while at the dealer and had pulled it back down because the roof was not folded down very neatly as I had it previously. I took it straight to my regular mechanic that I've been using since 1992 for them to pull up the roof and lock it in place, as I wanted to stretch it for a few days so I could be able to pull it up myself (I had planned on doing this after picking up the Jeep at AutoNation because the canvas simply wont stretch enough for me to pull it up by myself). In the process of pulling up the roof, the mechanic noticed a strap in the right rear corner that had been pulled off of its rivets. He recommended I take it back to AutoNation, but I told him no way, as they had already caused me enough problems. He recommended Westside Upholstery; I took the Jeep there, and they repaired the damage for $200.00. I mailed a copy of the bill to the AutoNation Service Manager to see if he is willing to reimburse me. . An employee of AutoNation called me the day I picked up the Jeep from the dealer to ask if I was "completely satisfied" with their work; I told him I could not opine on the warranty work, as it was totally invisible to me, but I was totally unsatisfied with the damage and inconvenience they had caused and planned to submit a bill for reimbursement to AutoNation.

Orlando Montesino Feb 3, 2018

BEWARE OF AUTONATION DODGE ON KATY FREEWAY!!! They had my 2015 Dodge Challenger for over a month claiming they couldn't figure out what was wrong with it then Friday before hurricane Harvey hit they called and claimed it was done! I had already packed up my home and was at my parents home helping them and couldn't just leave. Now after everything my parents neighborhood is closed off because parts of it had extremely high water and police thought it be safer than having random civilians drive through!! Well when I got up this morning to help my parents as we are still helping them and neighbors with their situation I get a call from the rudest young woman demanding getting their Loaner car back (mind you it's a jeep so it's higher than my car) and I explained the situation at hand she flat out said "I don't care about the situation I care about the vehicle and getting it back" I then said I had already spoken to Chase, the real assistant manager and he said a few more days wouldn't hurt considering the length of time they've had my challenger already. She proceeds to tell me that she can have the shuttle driver drive my Challenger in the water to exchange for their loaner car. Obviously I said no as that could cause damages to my vehicle! She got upset! She had the nerve to get an attitude with me seeing that I was in the situation I was in and obviously didn't care about anything else! I then asked her if there was a reason for her wanting their loaner back so urgently that I would like my vehicle tested and looked through to ensure there was no damage because she made me feel uneasy and she refused to answer me! She said there were no damages to any of the vehicles on their sales lot.... but that doesn't include my car in the back with other serviced vehicles! This is the lack of compassion we can not tolerate as a community and city. Hurricane Harvey wasn't and is no joke. Many of us and our neighbors, friends and family members have been hit hard and for someone to say they don't care is just plain heartless! Please beware and be aware of this dealership and the "management" they have working for them! I know I will personally never buy a car from anyone who says they don't care about my situation when it's regarding A HURRICANE Thanks for your time y'all Í just copy this from somebody else

Joel Gascon Aug 31, 2017

Well I am here to tell you that Good Customer service is still alive and well at Autonation Dodge Jeep in Katy,Texas! There was no pressure, no gimmics... They walk it like they talk it! Honest, open, informative, friendly, knowledgeable and courteous! I got exactly what I wanted, the same day, and a deal much better than expected! Everyone was very helpful and respectful. I didn't have to wait to get a car! The sales person Kimbrough was exceptional! He never mislead me nor did he tell me anything which was not true! He treated me like family, as did the sales manager and the financial services manager ! I thought customer service was long gone these days... But its still going strong at Autonation in Katy Texas! I will buy my next car from them... Why would I go any place else... They tell you the truth, Well I am here to tell you that Good Customer service is still alive and well at Autonation Dodge Jeep in Katy,Texas! There was no pressure, no gimmics... They walk it like they take it! Honest, open, informative, friendly, knowledgeable and courteous! I got exactly what I wanted, the same day, and a deal much better than expected! Everyone was very helpful and respectful. I didn't have to wait to get a car! The sales person Kimbrough was exceptional! He never mislead me nor did he tell me anything which was not true! He treated me like family, as did the sales manager and the financial services manager ! I thought customer service was long gone these days... But its still going strong at Autonation, Dodge, Jeep in Katy Texas! I will by my next car from them... Why would I go any place else... That's family. They are honest, and they have great customer service. You can't beat the autos that are priced reasonably well! As a retired salesman, I really dreaded buying a used car... But at Autonation, it was a great experience! Thank you Kimbrough! And to all the staff which made it a breeze, to buy a great auto, at a low price and with no hassles!! Bob D.

Bob D. Jul 14, 2017

I usually have had very good service experiences here thus far (although they were considerably better/simpler when Allen Samuels was still the owner). This one was kind of out of the norm. I was told after they changed the oil & filter and did the multi-point inspection that they could not rotate my tires because I was missing a lug stud and also that my rear axle seal was leaking. Instead of offering a solution, they just left me to pay for the oil change. I left and went home to do some research and put my wheel lock key back in safe place only to remember I had four extra lug-nuts and studs from when I replaced them with wheel locks. My Jeep has the screw in nut/stud combo. So instead of telling me while my car was on the lift that I missing one, they just didn't rotate my tires, and finished up. A 1 minute conversation with me while it was still being worked on, could have saved me a whole lot of time and effort and not having to go somewhere else to get my tires rotated. Take 1 minute next time to tell me I'm missing one and I could have told you "Hey, I have 4 extra sitting in my glove box in the car you are working on!" or at least tell me I'm missing one while something can still be done about it. Even if I didn't have 4 extra, the replacement lug/stud combo in the parts shop next door is $7.42 (and in-stock), get it and replace the missing lug and rotate my tires. Additionally, if I am told something like "Your rear axle seal is leaking"...I want to hear what the solution/fix is and how much of an issue that is. Luckily I am a knowledgeable car person and know what a rear axle seal is, but I would like to know why a 3 year old car that has been well/properly maintained, garage kept, and driven 99% on the road has a rear axle seal leak already, how big of an issue that is, and how/what needs to be done to fix it, as well as the cost to fix it. The good news is thanks to the above, I stopped by Firestone after to get their opinion and price new tires since I've put 56k miles on the Destination A/T currently on it and they've been fantastic. Turns out that they will do an oil & filter (full synthetic) for $3 cheaper than you and even though I didn't buy my Firestone tires from them (they came on my Trailhawk when I bought it new from Allen Samuels), they'll rotate and balance them for free because they are Firestone Tires. So by making my life harder, you actually ended up saving me money going forward!

Nathan Boardman Apr 18, 2017

Unfortunately, there is no way to give "negative" stars. If possible, I would. First, I found a price for a vehicle on the website that I really wanted. Called and talked with Eric, and told him I would come out in the evening to look at it. The vehicle was listed as "brand new". Once I arrived and met with Eric, he said that the vehicle was not here, that a manager had taken it home for the day. Even though it was not here (per Eric at that time), since I knew that was the one I wanted, I told him no need to take a test drive, just show me another vehicle on the lot that has the same features to look into. At that point, I wanted him to start running the numbers to get financing in process, as I didn't want to be there all night. Miraculously, the vehicle was found, but the pricing was given and it was higher than the advertised price on the internet. Why post a sale price and not honor it? Well, it is because it has been "sold" to the service department to be used there, and then "sold" back to sales to sell me. The rebates that would come with a new model do not apply, since it is NOT technically a new vehicle. After going back and forth, a deal was made and I drove out of the dealership with my dream vehicle. For (2) weeks exactly, I drove around and showed all of my friends and family about all of the cool features that this truck has. Then, (14) days after making the purchase and signing the contract, I was called and asked to come into the dealership to discuss some paperwork. It was then told to me that after all, the bank that I signed the contract with decided that they are not going to honor it. I had to either give it back and drive home in my previous vehicle that I traded in, or sign a NEW contract with a massive increase on interest rate. YOU ARE READING THIS RIGHT. THE CONTRACT I SIGNED WAS NOT BEING HONORED BY THE FINANCE COMPANY AND DEALERSHIP AFTER (14) DAYS. Nothing changed in my credit, and nothing was shown to be inaccurate in my application. I have NEVER had a legal document that I signed given back to me and told that the SELLER is not going to honor it. If I just showed up after 2 weeks and said I do not like the terms and want to change it, they would laugh me out the door. I had to either surrender the vehicle IMMEDIATELY or pay MORE money. I never thought signing a legally binding contract can just be denied, after 2 weeks, with no lies or wrong information listed. The only recourse will be to let as many people as I can all over the world know that in Texas, a vehicle contract with Autonation means NOTHING. There are NO words to describe the feeling that a contract means nothing. There is NO language in the contract stating that it is waiting for approval, but this dealership makes deals, signs contracts between customers and finance companies, without getting approvals. I thought problems like this might come from a used car dealership that could be shady, but not the dealer on a NEW vehicle. I have been lied to at every point of the process of buying a NEW vehicle. Wrong price listed, NOT new as stated, contract cancelled after (2) weeks, and either sign a NEW contract with higher terms, or take back your previously paid off trade in and act like the last (2) weeks never happened. !*!*!* UPDATE: After contacting the general manager of the facility, they changed my contract again back to the original contract. I do not know how this happened in the first place, but the general manager, Nick, was beyond helpful and fixed the issue. I am confident that the financing individuals did what they did to me without his knowledge. At the end of the day, my issued were resolved. Unfortunately, this should have never happened the way it did. Hopefully, they have taken the steps necessary to make sure moving forward this does not happen again to anyone else.

Frank Wisniewski Feb 14, 2017

Frank Wisniewski II Feb 2, 2017

We bought my wife’s car here at AutoNation Chrysler in Katy TX and paid like $58K for it then we had to have the engine replaced with less than 5,000 miles on the car this was not their fault but it was another $15K then we bought a used truck from them another $18K. So around $90K in a year. The truck had an extended warranty and I would not have bought the truck without one. Two months after I have the truck it starts having transmission problems, now the warranty they sold me denies the claim to replace the transmission stating it has aftermarket parts in the transmission which lets them off the hook. Here is the issue if you are selling a used vehicle should you not expect it has aftermarket parts on it! So I call AutoNation and tell them the lied and sold me something I cannot use I wanted a refund for the warranty a lousy $2K remember the got $91K from us, they say we will refund warranty amount I said good I will use that money to help pay for a new transmission and I think I will be okay with this! The work is going to be $3-3.5K they said no we are not going to give you the money we will take it off of the back of the loan! What! Wait a minute off the back of the loan! I will end up paying interest on the warranty one I could never use plus they got me to buy a vehicle I would have never bought without a warranty. I told them it seems like you packaged the two knowing the truck had transmission issues and you were going to sell it to some un suspecting customer and then they have a loan and a truck the cannot drive and a warranty which will not fix the damage. Everything was fine with my wife’s brand new car of course it was it did not even have 11 miles on it when it was purchase I would not expect there to be an issue. You find out what kind of company you are dealing with when you buy a used vehicle and have issues. If you value your time and your money don’t buy a vehicle from AutoNation at any location. They are willing to lose your business over a lousy $2K this shows they don’t care one bit about any of their customers after the sell only the lie until the sale is finalized.

Bill Warren Jan 13, 2017

Jan 6 2017 update: After reporting my concern to Maggie (scroll down below) she quickly escalated and corrected the problem. I previously thought the business rejected my trade in as a whole but I quickly learned that it was not the business' position and instead was only that of one person. I personally spoked to Keith Kappmeyer and Maggie Eagle who both apologized for the problem, and they bought my trade in as expected. Their quick resolution to the problem demonstrated their ability to recognize issues within their organization and honor their committment. Because of this, my perception of the business has changed and I would be delighted to business with them again. I highly recommend anyone looking to purchase a vehicle at this location to ask for Maggie Eagle. She was pleasant, knowledgeable, honest, kind, and not pushy. My review of Maggie is that she looks to help her customers which is the most important part of doing business. Thank you AutoNation! ------------------------------------------------------------------------- December 30, 2016 I was looking to buy a Jeep Wrangler, and AutoNation on Katy Freeway in Katy was one of the dealers I visited. Their price for a new car was not the best, but I had a trade in which they valued higher than almost everyone else. I asked Maggie Eagle "If I don't buy from you would you still buy my trade in?" and she yes. So one day later after I went elsewhere (Helfman CDJR on Katy Freeway in Houston) to buy my Jeep, I went back to AutoNation in Katy to sell my trade in, and Maggie directed me to Omar Aceves, who looked at my vehicle one day after Maggie already gave me an appraisal, and refused to buy my trade in and said 'sometimes we value your trade in higher to win your business, but since you are not buying from us, from a business perspective it doesn't make sense to buy back your trade in'. In other words this is a direct contradiction to what Maggie told me. Needless to say I was highly disappointed with his rejection. And I am glad I did not buy from a dealership. As I mentioned I went elsewhere and purchased the vehicle I wanted.

Keith Cole Jan 2, 2017

This has by far been the most disappointing customer service experience of my life. I have bought vehicles from this dealership, had service and repairs done at this dealership and this experience has cemented the fact that I will never give them another $1 of my money. I was in a minor accident on October 5. Called the insured owners insurance (accident was not my fault) and was immediately given a claim number and all the information I needed. I contacted this dealership the following day, was assured that they could deal with the insurance company (a reputable insurance firm) and drove my truck in the following day as requested for an estimate and to start the process. Pictures taken, information provided, lets get this fixed, right? Wrong! A week later, nothing from the dealership. I call and after multiple messages, they say they don't have anything on file from the insurance company for approval. I called the insurance company, they don't have anything from the dealership. Call back the dealership and was told, oops, the pictures don't seem to be loading so we couldn't send it in. Can you bring your truck back in so we can take pictures again. "Can you come back to the dealership to re-take the pictures?" Again I drive to the dealership and do everything they ask. A week passes, no communication. After multiple messages I state I'm not leaving a message, and please put my rep on the phone. We discuss the situation, again, no recollection of the issue and I end up having to conference in the insurance company myself so they can walk the dealership through what they need. I think it's done, I'm just waiting on a call back. And waiting and waiting and waiting. The insurance company provides me the approval number, has a rental car contract set up with the dealership. The rental car company (at the dealership) calls me back and confirms they have a car waiting for me and to schedule an appointment. I call and leave multiple messages to schedule an appointment, again no call back. After multiple more attempts, I get the manager of the collision department on the phone who assures me they just need to order the parts and they will call me the following Monday to set up the appointment. A week and half later, no call, no message, nothing. Multiple more messages later and another voice mail to the manager, I get a call back from my original rep and am told "we don't have anything from the insurance company to approve this." I honestly think this is a flat out lie, but absent that, you couldn't have called and told me you didn't have what you need? It's now November 30, 2 months after my accident with very minor damage and I am no closer to getting my truck repaired than I was the day after the accident. Honestly, I have been far more patient than probably 99.9% of most customers would be, but they have lost my confidence and my business. Not only will they lose any future revenue from me, it is now my personal responsibility to ensure that I communicate my frustrations any time I hear a mention of this dealership. Unfortunately, now that this is an AutoNation dealership, it not only has an impact on the reputation of AutoNation Dodge Katy, but every AutoNation dealership in the country. Update: The generic response I received below is about the level of service your going to get. "Please contact our general phone number and we will allow you to leave a message and may call you back if we feel like it.

J Brid Dec 4, 2016

After looking for a home dealership for my Dodge Charger recently purchased. I had an issue with headlights that needed repair and also found out there was a recall related to this issue. I dropped my vehicle off on time for my appointment , prior to dropping off I asked if there were courtesy vehicle or loaner vehicles I was told no or that I could rent a vehicle at my expense. I chose to use uber. My vehicle was not ready the same day as promised I wasn't called for an update . I called that evening and was told it would be ready the next day . I got a call from a gentleman the next day stating my vehicle was ready I asked were my lights fixed -his reply was yes... after another round of über riding I went to get my vehicle . They state everything was fixed and my vehicle had no other issues , before leaving I checked my lights . Only one worked. I went back into the service department and spoke with ANGELA she was my supposed advisor who I scheduled the original appointment with but this was my first time seeing and or talking to her . I told her about the lights she went out to take a look and she apologized she said the technician should have told her about the other light ..,I would assume if he fixed one he would test the other . She started saying something about after market wiring . I advised her they should've called me and I would've told them to fix it .WHO CAN DRIVE WITH ONE HEADLAMP?? Which by the way , the one they supposed fixed stopped working the next day. I was promised a call the next day and never got one . The next day (day 3 ) I called for Angela , she's not available so I'm left one hold for over 10 mins then they ask if I want to leave a voicemail (not the first time this has happened) I leave a message no call back . I finally spoke with Angela she apologizes and says she was embarrassed when I had to point out my lights she then offers to fix one light for 267$ ... She also told me I never told her my chief complaint about my headlights . At this point Angela was very rude and defensive I simply asked why wasn't I notified and that I was so disappointed with the customer service . I mean the reason we go to dealerships is so these things can be a breeze and they will be done right . I did not appreciate being called a liar and I asked if all calls were recorded so that I could prove I mentioned my lights SEVERAL times . Angela became argumentative again , I asked for a supervisor which she refused and I know for a fact there is a lady supervisor that works there . I was promised a call back when "Hector " got back from lunch - 2 days later I'm still waiting . I'm disappointed because I still believe in customer service even though this city is huge and Autonation dodge will continue to have customers . Every customer should be treated with respect and if you say you'll do something you should do it . In ANY business mistakes happen but they should be made right .The fact that Angela left me hanging shows she cares nothing about me or my vehicle and the inconvenience I experienced this week. I work for a major hospital in Houston and I plan on telling everyone I come across this story . I will also put reviews any and everywhere I can as well as reach out to the better business bureau . If anyone is planning on buying a vehicle or getting a vehicle serviced DO NOT GO HERE THEY DONT CARE ABOUT YOU OR YOUR VEHICLE.

Sade Johnson Aug 26, 2016

My experience with the service for a recent repair from this dealership was disappointing. I recently had the dealership change the starter out. Less than two weeks later while I have it at my work I notice that the front metal skid plate was hanging by the front two bolts. The plate is made of metal and is approximately 20 lbs. The dealership is located 13 miles away by an interstate and it was not safe to drive it back there or anywhere with it the way it was. After numerous left messages with the service manager I eventually got in contact with her. She was prepared to have it picked up by tow truck to the dealership. I suggested that she has a person travel out to my office area with bolts and have it installed which she agreed to. When the individual arrived he had the bolts and an impact wrench, a socket and the extension to fit the socket to the wrench. After working on the skid plate he said they were all installed however I noticed that they were not torqued up because the socket would not fit properly on the bolt head due to not enough vehicle clearance with the tools he was using. At first he started to disagree with me but then put his fingers on one of the bolts and he was still able to turn it. He then tightened the front bolts with the socket using only his hand and said that they were now torqued up and it was going no where. At this time I was frustrated and decided to properly tighten it when I got home and thanked him for his time. I called the service manager to inform her of this experience and she did say that it was likely that her best mechanic, who did the starter replacement, thought he had properly installed the skid plate when it was in the shop but may not have. My disappointment with my discussion with the manager was that she never did take full responsibility for this mishap nor was she apologetic to what had happened. She came across like she was doing me a favor by having a person come to my vehicle to fix the problem, which turned out to be its own fiasco. What ever happened to good customer service?

Ryan Rueve Jul 14, 2016

Where do I begin… AutoNation CDJR Katy has hands down the worst service department I've ever dealt with. I purchased a 2015 Jeep Cherokee Trailhawk from this location in November 2014 and have brought it in for nine recalls/software updates since the purchase. They’ve completely rebuilt the transmission after multiple attempts to even address the issue (I was eventually vindicated) and now I’m having the issue of repeated dash warning displays informing me to service the gear shifter which will spontaneously display all gears engaged simultaneously. I’ve been instructed by the service personnel that this is a minor issue and the vehicle is still safe to drive but realistically who wants to operate a vehicle without knowing what gear is currently engaged. The service personnel are beyond ludicrous. “Frank”, my latest service assistant, appears to suffer from narcolepsy. He appears to fall asleep mid-sentence and gave me the impression he’d rather be anywhere other than his place of employment. “Justin” is as helpful as a malignant tumor. Good luck addressing the male service manager, name unknown. This person has no interest in the customer and will remove himself from the room never to reappear when there’s even the hint of customer dissatisfaction. Avoid this department at all costs!! I’d get better customer service from Don Rickles as his mortal enemy. To the dealership management, you have created a very vocal adversary in me. I have been blogging about my experiences with your service department, I've notified Chrysler/Jeep headquarters, and I'm prepping an expose with a local media consumer advocate to report on your dealership's horrible service department's activities related to my vehicle concerns. I go out of my way to inform friends/family/co-workers/followers to avoid your dealership at all costs. Thank you for showing me exactly how not to run a service entity. I rate your service department one star and that's being unnaturally kind.

Randy Bynum Jun 4, 2016

SERVICE EXPERIENCE HAS BEEN AWFUL!! ITS JANUARY 13, 2016 AND STILL HAVEN'T GOTTEN MY TRUCK FIXED SINCE AUGUST 15, 2015. My house hold has purchased three Ram 1500. I was looking forward to buying a fourth to upgrade my current 2014 Ram, but Service is "HORRIBLE". Ever since I've had my truck i wanted to schedule an appointment to have my door panels checked for a rattle they make. I work two jobs and have very little free time, so i wanted to schedule an appointment and was repeatedly turned down and told I could not set an appointment for that. I finally took days off from work and showed up August 25th 2015. I received a rental car since they kept my truck, I didn't receive my truck back till September 11, 2015 due to a gauge cluster being defective and having to order it. Throughout this whole time they didn't even fix my door panels! I took days off again and took it in again and left it for more days, still didn't fix it and when i went to pick it up they left my windows down and got rain water inside of my truck!!! (thanks for the mildew/mold smell) I took the day off and drove with the tech, they ordered parts to fix my truck on October 27 I was told they would call me once they came in and they never called. I am also waiting upon a refund from their Enterprise for a car rental fee from the car i rented in August that the dealership was to pay and didn't pay enterprise so they charged my account $595 on January 1st (GREAT WAY TO START THE YEAR WITH NO MONEY, AN OVER DRAWN ACCOUNT AND OVER DRAFT FEES FOR SOMETHING THAT SHOULD HAVE NEVER HAPPENED!!) I was charged overdraft fees twice, account was frozen and had to pay $15 for a new card. I have bills that were due and are now over due because when my paycheck went in i didn't get my full amount due to the enterprise charge.I SEE AND FEEL AS IF THEY DON'T TAKE ME SERIOUS DUE TO MY AGE SINCE I'VE HAD OTHER FRIED'S WITH ISSUES WITH SERVICE AND EVERYONE JUST TRYING TO "BRUSH ME OFF" one of my jobs is retail at a parts store, the other is insurance and I will not recommend Allen Samuels to customers and people i know. My friends that also work retail at parts and other dealers and other retail store also know of my experience and will not recommend either. service rep is Frank, ive spoke with mike (which told me i couldnt schedule an appointment) spoke with another guy to be assistant manager of service, ive spoken with jackie at service and they all tried "brushing me off.. (jackie then felt like helping once she heard that i was wrongly charged $595) and this wasnt Enterprises fault this was enterprise trying to get their money when the dealership was supposed to pay them but didn't.. this is all the dealerships fault. enterprise has actually tried helping me with getting my refund but the dealership's accounting hasnt cut a check out. i also spoke with a lady at the front desk and just seamed to not care while another lady asked a guy in a cubicle to the left and he just stared at me and showed no interest in helping. i hate this service.

Daniel Guizar Jan 14, 2016

So at first it was a great experience. Frank Leal was the first salesman that I have ever met that treated me as an equal. He didn't go overboard about the "pretty colors" and sunroofs like all the other salesman in the Katy area did when they saw a girl coming to buy a car. Frank was very real, kind, not pushy, and informative. I told him my price he met it and really got me a good deal. Now the bad part. Since I spent most of my day shopping around when I finally bought the car, the tinting guys in the service department were gone. So of course I came back another day. They left dirt all ove the windows, under the tint, and had some really jacked up cuts. Not to mention they left my brand new car filthy. I kindly asked for my tint to be redone because I paid $395 for tint and it looked horrible. Second time around, they called me right as the tinters were leaving at 4 pm when my brother in law dropped it off at 10:30 am for me. He wanted to make sure it was done right because hes done it all, tiniting, service work, engine swaps, etc. Again, there was a huge mess inside the car, mainly on the windows. It looked like they attempted to wipe away the glue with a dirty rag. Also, there was still alot of dirt, this time it looked rushed so there were alot of creases and scratches. So I went one more time after calling the GM. They hired another tinting company to do it. Again, the same thing but worse. They left glue all down the sides of my door panels and theres a ton of dirt on the back window which didn't get cleaned apparently before the tint. And the left back window is missing a good quater inch of tint. After seeing this final job I had, had enough. I talked to a manager who came and looked at my car and got the GM. He came out and kindly said they would refund my money and walked away. I am happy that I don't have to pay $395 for a $80 job (which I will be going to a professional place this time) or go take time out of work and my day but, it seemed that he was trying to just get rid of me. Almost like I was a burden of pickiness. I really am not picky. I hate confrontation, if not for my husband and his brother I would be stuck with horrible messed up tint. I don't think I will go there for any service since the cars are not properly checked after a service is done. I will skip out on my first free oil change and just go pay for it somewhere else. Anyways, this weekend I am going to get my car detailed since they gave me back a filthy, glue covered new car. Sucks I have to pay to get something cleaned that the dealership got dirty. Just avoid this place. Take the time to go to the Machaik Dodge and get your money's worth. Don't waste your time on countless visits.

Kelsey Villa Oct 29, 2015

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