I went in for a routine oil change and tire rotation. Korey did an amazing job. He was very professional, customer service was world class. He took out time to talk to me about my car and give me a report of services done. The whole process was pretty seamless. Thanks Korey.

Everyone was nice. My salesman Josh was very helpful, Raheem seal the deal in no time. I was very satisfied, an I plan to do business in the near future. Thanks alot

I scheduled an appointment for oil change and inspection. Then I added on installation of new side rails for my Jeep. Michael was super helpful and kept me updated throughout the whole process. He made it easy for me to use a coupon that I received in my email. My oil change, inspection, and installation went smoothly. I wasn’t able to use the shuttle service because my Jeep was ready before they were. I will use Michael for future upgrades and services to my Jeep.

I call EVERY WEEK for an update on my plates. Y’all say you’ll call me back, you don’t. You say they are in the mail, they aren’t. You say it’s the DMV it isn’t. You tell me they aren’t in, impossible, cause how did you mail them? Y’all just don’t care about your customers AFTER the sale! I’ve been pulled over twice for expired tags. I bought that car in NOVEMBER OF 2021. This is RIDICULOUS!

Overall, the experience was good. Communication and friendliness of service advisor was great. I still don’t understand the purpose of making an appointment. As it was explained to me is that “customers who don’t have an appointment are treated just as those who have appointments. First come, first service”. This is the second time I have made an appointment and the second time I had to wait for cars who didn’t have an appointment to be serviced before , during and after for my scheduled appointment service is started. I make an appointment because I live too far for the 10 mile courtesy drop off. This is exactly why I make an appointment so that is don’t have to wait a long period of time. Other than that process the service adviser was friendly, explained things thoroughly and diligent.

Recently I’ve had no issues with my vehicle or service at this location and I enjoy my car. Only had my car for a few months and experienced an issue with the tint on my car. Went back to the dealership and told them what happened as I found out my tint was illegal that was done at their location as they put it on. I’ve spoken to my sales guys (which had been awesome and got me an appt to get this corrected). But how hard is it at this location to get the customer proof of this transaction being done as nothing has taken place. All I’ve gotten is a round about and constantly saying we’re trying to get an answer. How hard is to give a letter or receipt showing that the tint was done on this day by your company and corrected by us in this day. This has been a very dissatisfied process.

Very rude and unreliable.

Very good and helpful employees

Not very good data management. I've visited this dealership few years ago. Now received email with invoice with mixed my and another person data. I've replied and asked them to fix it but instead received another email asking me to review them (!). So this is your review - you asking someone who does not lives in Houston area for few years to review service which has never happen but you sent me invoice

Carlos did a great job at keeping me updated about my Jeep’s arrival. He also made sure I knew everything about the Jeep and was happy with my purchase. If you’re going to AutoNation go see Carlos!

Set an appointment the day before, dropped the car off at the designated time, two hours later picked it up. Omar, our service writer, was fantastic. Great experience.

My agent was Vinh, very professional and honest. My service was done on time with free car wash. Thanks

I have a long relationship with Autonation - even before the dealership was Autonation. I have definitely had ups and downs over the years in Service. But the last time….was great! Shockingly great. I dealt with Vinh. No one could be nicer. My Jeep is older. I try to keep up with maintenance because I love the Jeep. Vinh helped me understand the maintenance needed. He helped me understand the more serious issues found. He kept in touch which was critical due to the rental car situation. I hope Vinh stays a very long time. I highly recommend asking for him specifically! He was so nice to deal with.

This place has excellent service and truly made my buying experience easy and hassle free. I will def be recommending this location to my friends family and anyone looking for a car.

Ordered a new build of the Ram 2500 and it showed up 14 Weeks from my order date which was sooner than estimated delivery date. The team I worked with (Dain, Josh and Raheem) were very professional, upfront about pricing and communicated every step from ordering to signing for the truck. They also made you feel apart of the AutoNation family.

Am not satisfied with service I did The oil cover was not covered and I starting seeing strange light on the dashboard of the van Thanks

Very professional team at AutoNation in Katy, TX. I would highly recommend buying your Dodge, Jeep or Chrysler from this location. My sales associate Jonathan Dennis and Finance Manger Raheem went out of their way to make sure I was comfortable with the terms of my purchase. Nothing was forced, nothing was hidden, everything was explained and presented to understand. I’ve been buying cars over the last 15 years and I’ve never met a more professional team. It’s like buying a car from family!

Had a great experience got what I wanted and also traded in my truck thank you Edgar.

Great attention!! Diego, Carlos and Edgar made me feel very comfortable!

First and foremost I want to thank Kathy Nguyen for her professionalism and wonderful attitude. The entire buying experience with her was as good as it gets from start to finish. She gets 5 stars. However, AutoNation's "One price" policy is does not reflect true market values and cost the Dealership another sale on the same day. While they maintain that it is faster and easier for customer (Actually only for the Dealership) , it is just a faster way to sell cars and take trade ins that are not necessarily a fair price , but of much higher profit to the dealership. We wanted to trade another vehicle in for a second one and they offered us $4,000. less than what we received at two other dealerships or just selling it outright. When they realized that they were losing another sale, then they began to negotiate. So much for One price! Bottom line, be educated and if deal doesn't feel right, walk away. Everything is negotiable even if they think its not. Once again, Thanks to Kathy for a wonderful job and for going above and beyond my expectations.

Very professional team at AutoNation in Katy, TX. I would highly recommend buying your Dodge, Jeep or Chrysler from this location. My sales associate Jonathan Dennis and Finance Manger Raheem went out of their way to make sure I was comfortable with the terms of my purchase. Nothing was forced, nothing was hidden, everything was explained and presented to understand. I’ve been buying cars over the last 15 years and I’ve never met a more professional team. It’s like buying a car from family!

The service department was awesome. First oil change for 2021 ram 1500. The appointment was for 8 am and The oil change was complete at 8:45 AM . The service technician answer all my questions.

Salespeople, "customer service team" and others will not follow up or deal with issues in any way. Absolutely unprofessional.

buen servicio de parte de el vendedor edgar, y javier el financista que me ayudaron en todo momento, aclararon todas mis dudas y fueron muy rapidos en el proceso y gracias a jose alema por recomendarme el dealer ya que me senti seguro en mi compra en todo momento gracias a esas 3 personas, recomendado 100%

Derrick is very great and professional as well. Thank you for all your effort and ethics that made my service experience a great one.

I trust AutoNation to do my Inspections and Oil Changes on my vehicle. I appreciate the shuttle service that they provide.

Everything was good until the paperwork came in and some numbers didn’t match for my trade in, they were trying to short me what they said they would give me for it and claimed the tax credit went to the trade, I would’ve gotten the tax credit anyway buyer beware

Fist time I ever had a fun experience buying a vehicle from a dealer .. yeah at first getting the credit check and waiting on the results are always nerve racking… the staff was great and helpful, Corey (sales guy )he was great .At any time I didn’t feel obligated to buy… and to say the Ram 1500 was not for me was for my wife (dream car) … Thank you guys now remember this is the review for the staff and the sales not for the vehicle …lol we will see how well the vehicle do .. lol

This is the first time we have ever bought a used vehicle, and the first time we have bought from another dealership. Zavien was our salesman, and was very helpful in locating what I wanted even though it was at another one of their dealerships. Once finance numbers were done and approved, he personally went to go pick up the vehicle for us. The process was pretty quick and easy. Our finance manager was great and even helped us out with some extras we were wanting to purchase, by pointing us in the right direction. My only complain is the service department was really backed up so the vehicle we purchased wasn't cleaned like it should have been.

Overall my experience with the dealership was good. the vehicle was solid and what I expected. That was the most important part. I didn't love the sales process, and was at the dealership for almost 5 hours. I also had to follow up many times to get filters changed and a ding repaired. I'd go 3..75 out of 5 stars. I would buy from them again.

This is the first time we have ever bought a used vehicle, and the first time we have bought from another dealership. Zavien was our salesman and was very helpful in locating what I wanted even though it was at another one of their dealerships. Once finance numbers were done and approved, he personally went to go pick up the vehicle for us. The process was pretty quick and easy. Our finance manager was great and even helped us out with some extras we were wanting to purchase, by pointing us in the right direction. My only complaint is the service department was really backed up so the vehicle we purchased wasn't cleaned like it should have been.

This is the first time we have ever bought a used vehicle, and the first time we have bought from another dealership. Zavien was our salesman and was very helpful in locating what I wanted even though it was at another one of their dealerships. Once finance numbers were done and approved, he personally went to go pick up the vehicle for us. The process was pretty quick and easy. Our finance manager was great and even helped us out with some extras we were wanting to purchase, by pointing us in the right direction. My only complaint is the service department was really backed up so the vehicle we purchased wasn't cleaned like it should have been.

This is the first time we have ever bought a used vehicle, and the first time we have bought from another dealership. Zavien was our salesman and was very helpful in locating what I wanted even though it was at another one of their dealerships. Once finance numbers were done and approved, he personally went to go pick up the vehicle for us. The process was pretty quick and easy. Our finance manager was great and even helped us out with some extras we were wanting to purchase, by pointing us in the right direction. My only complaint is the service department was really backed up so the vehicle we purchased wasn't cleaned like it should have been.

This past experience was horrible compared to the last time. Was never updated on the status of my vehicle since I told the service representative I was going to wait for it. Took 4.5 hours to complete a oil change without an oil change due to the weather. This time the service was better and only took a little over an hour to have an oil change. BUT once again my vehicle was not washed as part of my service agreement. Guess it's time to visit another AutoNation in Houston.

Great customer service my advisor Alex thank you so much for helping me

Exelente servicio y atención

I just had my maintenance done on my Jeep Wrangler Friday my Appointment was at 10 am but I arrived about 9:30 so I told my guy Derrick that I had an appointment that I had to be there at 11:00 am and he said no problem so I was thinking about getting the shuttle to drop me off but he said no need for that they had me me on my way at 10::30 am I was like Wow These guys are an awesome and amazing team No.1 Service dept never a problem

Arrived 20 minutes early and was told to wait In my car that a service agent would be out to assist me, waited about 15 minutes, went inside and was assisted and received an apology for not being noticed. Was told service would take about 2 hours, took and uber around town to run errands and returned only to have to wait an additional hour. 3 hours to get my vehicle serviced with an appointment, and exterior car wash was a joke. Very disappointed and already dreading the next service needed!

I came for my oil change; the crew was quick and polite. After my visit Autonation informed me of their new visual overview of their inspection and was impressed. Musch better than the previous visits I had in the past.

This company is really good at getting you into a car. They will tell you anything to make a sale. After 3 1/2 months of lies, I am so glad to be done with them, but I paid way too much for what I got. Word of advance if you’ve already bought from them: they will NOT send you your plates, even if they promise to. They just won’t, they will lie and say they don’t know where they are and wait for you to come pick them up and then apologize for not knowing they were there. Also, don’t agree to a We Owe, they will not come through with any promises after making that sale. See Autonation USA review for more info on that nightmare.

Summary: I drove away with my car, but used my own bank. All the people I worked with at AutoNation were very friendly. Negative: I was prepared to make a very large down payment in order to get a good finance rate and build my credit up. (My credit score is good, but I have not had a loan in about 10 years.) They initially offered a 9% interest rate so I laughed & used my phone to get pre-approved through my bank which offered me 2.24%. I showed them the pre-approval & thought the process could move on. Instead, they offered to beat that with a rate under 2%. That was the beginning of the dealer shuffle I was trying to avoid. After many wasted hours, they would not offer me a rate under 3%, even if I put 90% down. The finance department should learn to value their customers time & only make offers that will be honored. Always, get your own financing before you show up.

I have had my truck there 4 times for the same front issue. Still not resolved. Last time never even heard back from the service writer. Had to call and go get truck.

I was able to walk in, see the car I wanted and leave with it same day. Typical back and forth with a dealer but an overall good experience.

Great service.

Great communication with my salesman Chris. Made my whole experience comfortable and was transparent throughout the process. I totally reccomend this location for your vehicle needs.

great place and the staff is wonderful

I bought a new 2022 dodge charger from here and it has been an amazing car! Im glad i was able to do business here and complete the transaction and at an amazing price that i wanted! Y'all are awesome!!!

They took very good care of me and my vehicle for my oil change and state inspection. They went above and beyond.

Really good salesman’s with much experience and a lot of help for the customer. Best prices in Houston with a lot of inventory as well, Highly recommend!

Service associate was professional and courteous .

Service department is helpful and gets the work done just make sure to make a appointment first. Place can get crazy busy basic stuff can take awhile if you just walk in.

best decision ever to go their great people.

Great service and hunter really helped us get everything squared away.

awful experience. told them the car i wanted but Adam Memeti was forcing a sale of a different car, just because he wasn’t bold enough to tell me the car i wanted was not coming to their dealership.. or maybe he was pressed to make money off that sale instead of satisfying the customer

Dropped vehicle off for oil change and tire rotation at 10:45am and did get it back till 2:30pm. Was told by the appointment advisor on the phone and the advisor at the dealership that the service would take 60 to 90 minutes. My white truck had grease fingerprints from the technician on the driver side door and handle as well as the interior windshield. Very disappointing and a waste of time to say the least.

Our sales person Brian Manning was awesome! Turned an anticipated stressful experience into no worries at all. Very genuine and went the extra mile (literally). Drove us to pick up the car we wanted at another automation dealership. Will definitely be hitting him up the next time we go car shopping!

Excelente atención y servicio

I’ve had positive experiences with Vinh and Aiuella in the service dept. They made sure both regular servicing and warranty covered issues are resolved seamlessly.

excelente servicio y atención

I purchased my jeep from Autonation and I am so happy because I got a good deal on it .

It is my 3rd times of oil change and tire rotation at this shop. Fast response and good attitude!

Bought a used 2022 Mini Cooper on 3-1. Was told I would be notified when the permanent plates arrived. Got a call from Josh on/or about 4-6 telling me my plates were in. I told him to mail them to me to avoid an 80 mi trip to pick them up. It is now 4-18 and still no plates. Called to check status. Left a message. No call back. Not sure if they were not mailed or sent to the wrong address. This isnot the type of service I expect from an AutoNation dealer based on previous purchases. Finally got in touch with Josh and got a fedex tracking number for my plates. Fedex informed me the package was sent to my home address rather than my mailing address as instructed. Plates apparently delivered to the wrong house or stolen. Established a claim with fedex to track down where they were delivered.

Great experience. Had a scheduled oil change appt. We were greeted immediately by our service advisor Omar. He got us in right away. We were in and out in less than an hour. Highly recommend Katy dodge dealership for your service needs.

Great overall experience from the sales team especially Mr. Darion Shields. Great customer satisfaction followup after sales.

Good deal for a great truck 👍

Autonation is greatly when it comes to the maintenance of my jeep. Derrick is great when it comes to my needs and he gets the job done.

Derrick is awesome! He always makes sure everything gets done and stays in communication. Only downer is the battery needed is on backorder for a month and they aren't holding them or ordering for people who know they need them, which is dumb to me at the company level.

My wife scheduled an appointment to have the battery changed on my 2019 Compass at 8am. Unfortunately on the way there, the car died and had to be towed in. Can you believe it took almost 4 hours to change a battery? Both batteries were bad and they only had one in stock. The folks there said they'd change the one battery and if she went to an auto parts store and got the other battery they would just charge the labor. Really? So, $300, 4 hours later and with only one new battery she left. Nope, not going back again.

Josh from autonation helped us through every step in getting our vehicle! From updating us weekly on our custom build to walking constantly to check the trucks that dropped off vehicles… he was always there to help! He was so nice and so friendly! The dealership was amazing as well and treated us very professionally!

Excellent service!

2x Dodge Truck owner. Bought both vehicles purchased from other dealerships (both attempts here in Katy were less than stellar). Anyhow, let's talk service department. Previous years I've had so/so experiences. Used to be a SA named David A that was always very helpful when I would get him (Circa 2018-2019). I know from visiting more recently it seems like the service department got cleared out and some new blood. I get business, that happens. The last couple weeks I have had quite a bit of warranty work; oil leak, replace radio and shifter cable. My service advisor, Buddy, has been insanely helpful during the process. Because of marginal past experiences, I am certain I came in with attitude initially. But, Buddy was reassuring and had everything assessed. He determined what was covered via factory warranty, what was covered on my extended and even arranged my rental car the week I was without my truck. I am not sure if that is normal, but let me tell you I was grateful. He'd given me his cell # - which these days is great (it's not always easy navigating the dealership phone systems, specially when people are busy). He kept in regular communication (both calls and texts) with me about my vehicles status. Aside from a slight miscommunication on a fuel filter change, I came out of pocket ZERO. Not for the rental car, not for the tow bill when my shifter cable broke and not for anything done to my truck thus far (I'd guess about $5k in work +/-). I am giving a 4 star, mostly because it's tough to get a hold of the service department on their house lines - no reflection on Buddy. As nice as he is/was to me, I hope I am done seeing the service department for a while.

The main issue with the Service Dept is lack of communication. I brought our 2021 Durango in to fix the passenger window that wouldn't roll up. They said a part needed to be ordered and they would let me know when it was in. 3 wks later I called and my rep wasn't available and they said she would call me back as soon as she finished with the customer. Next day called and left a msg with no return call. Next day called and someone checked on the part and it hadn't arrived yet but they would let me know as soon as it come in. Now fast forward 6 more weeks and I go thru the same thing. 2 days and multiple calls later (a couple talking to service mgr) I found out the part was there but they couldn't tell me how long it had been there. They did a good job of getting me in and out on a busy Saturday but I will not be taking my car there for service again or purchasing a car from them again.

I had a great experience with AutoNation Katy - and with Sales representative Cory who's super friendly and helpful all the way. Was able to get a great deal for a 2022 Jeep gladiator Mojave. There was no dealer add on, which made negotiating the price straightforward. It did a bit more time ( a few hours) for the paper work but didn't mind to much - I highly recommend this dealership if anyone is looking to get Jeep gladiator.

Great experience. Cesar was awesome. Got me in did all the paper work same day and delivered my car to me. I highly recommend auto nation if you are looking for a nice car. Thank you.

Bought 3 jeeps from this dealership. I have no problems with the sales department but service is absolutely horrible. Service rep Deigo told me my oil change and tire rotation was done and if I’d like a car wash….nearly 30 minutes later my car is not ready and it will be another 10 minutes for the wash. If the oil change wasn’t free I would NOT be coming here. I didn’t even get a receipt…..taking my business elsewhere.

I was about to leave and take my Jeep to another dealership but Sean the service mgr stepped in and helped me get home safely with courtesy shuttle and Derrick took care of getting it fixed in on day..Customer for life.

Horrible customer service they lied to me when I bought my truck and then. I only had the truck for 3 days and they tell me I cant get get the things fixed that they told me to make an appointment for. Speaking to Cooperate office to investigate why are they selling bad vehicles and lying about getting them fixed and taken care of. Be careful they will also block your number so you can't call them

Update: still happy with my purchase and am so grateful they were able to work with me during these stressful times. I was in a serious accident prior and was very nervous about purchasing another vehicle. But over 3 months since the purchase I am absolutely thrilled that they helped make life a little easier since enduring such trauma from my wreck. Awesome customer experience! The finance department bent over backwards to provide me a plan to improve my credit, and were so attentive with my situation. The seller of my vehicle, AJ, was very honest, reasonable, and fair. I am, so far, thrilled with my experience and will recommend this business to all my friends

I received amazing service and I love the reminders on the upcoming appointments I had. I love how after my service they sent me a video of them working on my vehicle and what I may need to update in the near future. Even though I went for one specific issue, they still took the time to check other things in my vehicle to make sure everything was looking good. I appreciated that!

I drove in from Austin to pickup a RAM 2500. Chris A. Couldn’t have made it easier. I pulled up and he was waiting with the truck. With it washed and checked out, all that was left to do was sign and drive. All in all, took about an hour or so get it all done. Not bad in this upside down crazy car market. Couldn’t have been happier with Chris A and Tory in finance. The traffic outside of Katy was the only delay I had experienced! Which is normal for I10 outside of Houston. Would definitely use Chris A. again for my future car needs.

Came in for oil change and tire rotation. Positives are my service advisor Derek was friendly and helpful and got me in and out on time. I enjoyed working with him and his customer service . The service itself was unimpressive. When I got home my tire pressure light came on for both front tires . Both tires were under inflated by 10 PSI. Had to then take additional time to fix this on my own. One would think that ones vehicle would be returned back to them with the proper tire pressure after brining it in for rotation but I guess not . Also a year ago I had purchased and installed a spray on bedliner. I got a loaner car since the service was going to take most of the day. When I returned the loaner car I left some personal items behind (this was my fault for sure as I should have checked the back seat) but when I called my service advisor hoping an honest person might have turned them in I had no luck . They “couldn’t find them.” Very disappointing as it was a matter of maybe a few hours. I have 3 more pre paid oil changes and rotations left and honestly I’ll probably just choose to pay out of pocket elsewhere . I have yet to have a good experience here so most likely done with Jeep Auto Nation Katy.

Overpriced and money hungry. Took 18 days to do a simple window replacement and they didn’t even match the tint on the replacement to my other windows when I have emails on record of asking them to do so and they agreed. So I had to wait longer for them to fix their mistake. Also, after getting my car back I noticed my windshield wipers had been swapped out with old worn out wipers. Never trusting this place again and will definitely spread the word about my experience.

I had a fantastic experience at AutoNation. The entire crew was relaxed and able to find the exact match for my fiancée and I. Barry and Josh allowed us to evaluate vehicles and financing options at our own pace - which was more than refreshing after our experience at another dealership. If you’re looking for a vehicle, go see Barry and Josh at AutoNation. Both gentlemen are honest, genuine, and have checked in to make sure my vehicle is meeting all of my needs after purchasing. They are responsive, professional, and truly care about their customers.

No need to schedule an appointment at this establishment. Made an appointment for 10 A.M. and didn’t get seen for over an hour and half! For a simple fuel filter replacement and just minor service needs. The customer service here is horrible! Will not be back here would rather travel a distance than come here close to home.

They are a joke

From the sales process to financing my purchasing process was great!!! I would purchase from this dealership again.

Drove down from San Marcos to view a vehicle, asked if we could do the financing the next day and was told that would work, given it was already 10 p.m. and had to return back home. Texted the salesman the next morning to see if the purchase order had been sent to my credit union (had my own financing)… was told they were working on it. I checked with my credit union and was told they had not received a purchase order. I check with the salesman the following day (this is now day 3) and tells me it was a busy day for him and would check the following day. I never heard back from him and now it appears the car is not available. Not sure what the issue was or how hard it was for them to check with their finance department what the hang up was? I already had financing lined up, just needed a purchase order sent to my credit union so they could issue the check. Guess my money wasn’t good enough or they wanted me to use one of their lenders. Regardless, I will not be doing business with them.

The salesperson Daine was very helpful at first, after purchase of the vehicle not so much. Less than a week after purchasing my truck it wouldn’t start and I had to get it jumped to start up, this has been ongoing till I can get it to a mechanic to see what Is wrong. I’ve made the dealership aware of the issue and they told me they couldn’t do anything for me. I tried reaching out to the GM because you would think buying a vehicle from a reputable dealership like Autonation is pretty safe, I have yet to hear back I left a voicemail, I’ve tried emailing and no responses. I have a nail in my tire that I haven’t been able to get patched because I’ve been waiting for them to get back to me for the locking lug nut key. Wouldn’t recommend purchasing a used vehicle here. Less than a week and it wouldn’t start up. I’ve had no one reach out about any of the issues and I’ve given an ample amount of time for a response before I decided to leave a review that they keep sending me emails to do.

Bam was most awesome at taking car of my TRX, (don’t trust many with it!) and both Bam and Buddy even found a recall on my truck and went ahead and took care of it as well! So great service and great pricing! Would def recommend and I will also def be going back again!

Ordered a factory built car through them 4 months ago which required a $1000 deposit. Salesman was super unprofessional throughout the process. Never providing updates… even said the factory does not supply a VIN number (which is a lie). Anyways after 4 months passed the salesman calls me to let me know that my order has been lost……. (Aka they probably sold it to someone else for more money). Afterwards i requested my $1000 deposit back which took over a month to get after getting the BBB involved. Worst attempted car buying experience of my life. If you are in the market for a dodge / chrysler / jeep / ram i suggest you go somewhere else. This dealership is super scummy!

I had back to back appointments-days apart. I was very pleased with the attention to service by both Alex and Derrick. When I arrived, I was approached immediately and my vehicle was taken to the back for service in a timely manner. Derrick consistently kept me abreast on the progress of my vehicle. His last demonstration of top notch service was he escorted me back to my vehicle to ensure my seat was back in its original position. My experience in the service dept. was outstanding on both occasions and I really do appreciate the top standard of service that both of these gentlemen showed. Thank you so much! See you next service appointment.

Omar was really helpful and service went smooth… he gave me a lot of option with professional advice.

I took our Chrysler Pacifica minivan in because the engine light was on for a cylinder 3 misfire. The technician removed the cylinder 3 spark plug and found the cylinder filled with coolant. The technicians diagnosis? A CRACKED ENGINE BLOCK even though it has less than 100k miles and has never been in an accident. I thought that was ridiculous so I took it to CarSport on Mason Rd for a second opinion (I didn't even want the AutoNation tech to investigate further after claiming that). The second I mentioned coolant in the motor, they immediately knew it was because of a common problem all Chryslers have with a certain filter that leaks coolant into the motor. And guess what? That's exactly what the problem was. If the service technicians at AutoNation Chrysler Dodge Jeep RAM Katy are going to jump to insane conclusions as a knee jerk reaction, they're going to lose customers. And that's exactly what has happened here because we will not be going back other than for warranty or recall work.

Took in for an oil change and technician left oil all over driver door, fender and hood. Very unclean and unprofessional.they tried to wipe it down and left smudge marks all over car .

Service was quicker than usual, but I had a appointment for 8am. I don't think the appointment made any difference but I really don't know for sure.

Our sales associate Barry Alster was awesome. However, the paper work and purchase part took way toooo long. We should be able to completely pay off our Compass, instead of only half. You could have checked with our bank and see we had the funds. We also traded in our 2020 Jeep Compass, that should have been a huge plus to Auto Nation Jeep!! The process took way too long. We were there from 12:30 to 8PM!

Awesome dealer ask for Derick Foreman his great and you won’t be disappointed!!

Great buying experience! Would recommend Darion Shields as the sales person. Took good care during and after sales.

Excellent service and attention, always attentive to the details that my truck needed, excellent customer service and very professional.

Hector Flores-Barros is an Amazing salesman. He went above and beyond to make sure I got exactly what I wanted. He worked diligently and delivered exactly as he said he would.

Very good customer service experience. I will definitely recommend AutoNation to all my friends.

My Experience was great from beginning to end . Salesperson Dain was very patient and knowledgeable. His assistance was greatly appreciated and made the process smooth.

Thank you Corey for your amazing customer service. Not sure of the young lady name who is a porter over the service drive but she is amazing. Corey next time I need my charger serviced your the only one I want to deal with.

Will tell you a different price in sales office, and when you go to financing will change the price, and not show you what you’re actually paying. They will hide it with an iPad signature. You will pay a price you didn’t agree to. Over $11,000 of my money was stolen. My friend who is a lawyer warned me about purchasing, after he found out I bought this vehicle. Said I would need a lawyer. Now I understand why.

I had a great experience taking my Dodge Challenger Hellcat in for service work at Autonation Dodge in Katy. I made an appointment with a service writer named Diego and he took good care of me and my car. I dropped it off in the morning and he called later that same day to let me know that the work was complete and I could pick up my car when it was convenient. My old parts were even placed in a box in the trunk for me to inspect. I thought that was a nice touch and was appreciated. I would highly recommend this dealership to anyone looking for a trustworthy and professional dealer based on my experience!

Autonation CDJR in Katy is great! Vihn and Aiuella really took grwat care of me and kept me up to date during my repair. I highly recommend them! A++++

Took my truck in so they could perform a recall repair on the air bag deployment system. All went well, completed the repair in a reasonable time with no problems I would definitely go back there again for services on my truck

I’m visiting from Florida and came in to get an oil change. I must say that the service was GREAT!

Compre un coche con ellos y no lo he disfrutado NI UN SOLO DIA , lo pague de contado, me lo entregaron al otro dia encontre fallos llevan con mi coche todo un mes y no me dan ninguna solucion, ojo no te compres un coche sin verificar bien tu compra y que este todo correcto, porque no te solucionan NADA y no podes hablar con ellos por telefono , solo si te acercas personalmente.

Improve your shuttle service!!!Decided to take lyft because advisor not sure what time they can pick me up even though I already waited for almost 2 hrs.

Waiting time for oil change is 2 hours???? It’s such a long time I made mistake when I expected my service plan with them.

I took my Dodge for service and Diego's attention was incredible. He got the parts that my car needed and contacted me at all times to give me details of the progress. Excellent!

It is always a pleasure to go the the dealer Auto Nation Chrysler Dodge Jeep RAM Katy , the customer service it is just amazing great people that treat people with such amazing attitude great great personnel :)

Go there for oil change, they assisted me right away, never try to upsell. Nice waiting room. Even washed truck for free. Awesome service department and staff.

Went to sell my Honda Accord. They offered me a great price and the salesman Armando was very courteous and helpful. I was in and out check in hand in just over an hour. Thanks AutoNation!

In Past Times the service was extremely spectacular. It was nice to go for service because of how fast the customer was served. Today after a while without going, since yesterday I scheduled an appointment for 9:00 am and I was there up to 4 hours and 37 minutes later, what was supposed to be 1 hour and a half to a maximum of two hours. I lost a contract at work that I had to pick up at 1 in the afternoon because of the excess time. When I contacted the representative for the 3rd time and I complained to the "Manager" it was that they were going to enter the truck for service after 3 and a half hours. Super poor service and customer service at this facility. You talk to someone to ask a question and they look you up and down like they despise you. Today I felt for the first time in this country and with your service as someone without value in society. I felt like in the country where I come from. Where there is no respect for humanity. Where only one sector can enjoy the services. The fact of complaining and that the person with whom you do it shrugs his shoulders as a sign that he does not care what you say leaves much to be desired.

I bought a brand new Jeep few months ago in 3 days ago the car went over heated for no reason i took it to the dealership which I already make an appointment so they can finish the car in the same day or at least they know what’s the problem with it. And I’m still waiting since that day with no car and no update about car they’re telling me that we still don’t know what’s the problem. So this’s getting serious now.

I have always come to this location for service even though I am only a few miles from a different location. I do this because of the service and my service advisor, Derrick Forman. The only issue was the time it took for an oil change. I can only think it was because they were short staffed. I will always come back to this location. Derrick found a great service contract for me, for that I really appreciate.

Got the vehicle we wanted at the price we wanted. Salesman, Caleb, is a good guy. Stick to your guns with the guy selling extended warranties and service plans gives the hard sale. Overall would buy from again.

I bought a Ram 1500 here and had a great experience. My salesperson Kutaiba went above and beyond to make sure we were satisfied with our purchase and I would definitely recommend and work with him again. The price was good with no hidden surprises. My finance person Hunter was great as well and I appreciate the commitment to transparent pricing.

Amazing service! They made the car buying experience a breeze!

you guys did an excellent job, you were prompt on the appointment and did an overall excellent job. Thank you.

I had to service my Ram truck and everything worked out exceptionally well. CYNTHIA RAMIREZ was my service attendant and she displayed high level of customer service to me. She met me when I entered the service lane and took my vehicle right away based on the appointment schedule. While I was waiting for my vehicle she came by to see if I wanted any drinks or snacks. When my vehicle was ready she escorted me back to her desk to complete the paperwork and explain what was done during my inspection. Thank you Cynthia for making my vehicle inspection a pleasant experience. She was very knowledgeable in all the questions I ask her and gave prompt feedback.

Appointment at 9am and trying to tell me it will take two to three days to figure out the problem when i have had an appointment schedule no way it will take you that long to figure out the problem when the problem was already stated when i gave the keys for repair i can go into another shop and be in and out the door that same day I have to leave town and truck will be in the shop till then get better or get more people

Very quick and helpful.

take too long for oil change

This team it's great, love to visit for my oil change, and also good price

Certify Pre Owned=yes used

Jeremy Tompkins was my salesman. He was great to work with and he made sure that I got everything that I wanted. I highly recommend Autonation and Jeremy

It was a great experience from the dealer and especially the sales person Mr Adam Memmiti . He sit with us and explains the features of Jeep in detail and understands my needs about my Grand Cherokee L 2022 version . The dealership did a very good job in financial aspect as well . Overall myself and family come out from the dealer with my dream vehicle full satisfaction.

Great service!

Corey is the BEST!!!!!! he is attentive, explains clearly, and gets his customers out as quickly as he can.

Very fast and great work! Alex reassured me that everything would be great with my truck and checked in with me to make sure that I was aware what the cost would be. Job well done.

Drove to Autonation Dodge in Katy, Tx. and was sitting in the fast track of the service lane for just a simple oil change and waited for more than 25 minutes and I was not helped. Not a good experience! Drove to Mac Haik Dodge down the way and got helped. I was helped immediately!!

Service seemed rushed. No one asked me if I was ok with changing filters or other things (which was more money I was willing to spend) during my oil change. They didn’t even check my tires because my tire light was still on after my car was ready. Also they don’t wash your car after service here. Only reason I’d come back is because it’s close to my house. But if I find another place closer, I’d go there instead.

The best car buying experience I've ever had. Collin and Raheem were great and showed alot of professionalism. They were very trustworthy. Highly recommend the dealership!

Very positive experience with Dain Yagin for new car purchase

Great staff. Got me in in a jam

I have owned a Jeep for 2 years that I have bought from the same place. It met an accident and I wanted to trade in with a new vehicle with same features. The sales person said it’s the same vehicle and gave me a new vehicle. After purchasing, I noticed that a lot of features that I had before were missing. I contacted sales person right away, and he said manager would call me. I have never received a call. I emailed. I got a reply back form manager, with a fake call back phone number. Then I visited the dealership several times. 10 days later, I have traded the new vehicle again with another one. During the trade, they blackmailed me and got an all 10 review for better pricing. After I got my second car with in 10 days, the sales person said he will fill up my gas tank if I give him another all 10 review. A week later, finance manager called me and he said he will fill up the tank and also give me all season mats for feee if I give them all 10 rating again. I have insisted not to run my credit I will get my own, they don’t listen at all. That ran my credit with 4 banks, 4 checks. Over all , I will not go back.

I took my 2014 Jeep Grand Cherokee in for repairs on Feb 15, 2022 and did not get it back until Mar 10th. The Service Writer told me they were almost a week behind in their diagnostic dept. Part of the repairs were covered by my Chrysler warranty, but many expensive services were not, so I had to pay almost $1,250. I was notified that the vehicle was ready on Tues, Mar 8, but I could not get there until Thurs. When I arrived and attempted to check out, there was some problem with the paperwork which caused another delay of some 30 - 45 minutes. All of this is totally unacceptable. It should not take over 3 weeks to have my Jeep repaired.

Service Department is legit. They will text you to follow up and make sure everything is perfect. Well done.

The salesman was a nice guy but he was so focused on making the sale he never went over all the information about the Dodge Ram 1500 EcoDiesel I purchased. On the test driver I asked about the trailer backing assist feature and he did not know anything about it. Overall I was disappointed with the salesman and his lack of knowledge about the truck - it would have been nice for someone to go over all the features so I didn't have to learn everything from the owners manual. I do like the truck.

The whole team of Carlos, Javier, and Phyllis treated me with the utmost professionalism and care. I will definitely buy more from them in the coming days. The transaction has been on going for 3 months but we got it done! Many thanks again guys!!

I went to get an oil change and tire rotation for the first time. It was an easy check in process. I was able to wait in the waiting room and work without skipping a beat. I will be back.

Excellent customer Service! William Godfretsen (Buddy) is excellent. Whole team of automation provided an excellent warranty service and were able to meet/exceed my expectations Thank you Autonation! In

After texting the dealership through a sales website, Caleb responded to me. He was amazing! He answered every question I had honestly and quickly without any run around. He worked within my schedule for a test drive and was extremely tolerant of my crazy kids through the whole experience. It's hard car shopping as a single parent and he made it enjoyable. I bought my Jeep the same day! Everyone was great and so helpful thanks y'all.

They were polite from the gentlemen who check you in to ask about your service to the young lady who brought my car out to me and to tell me it was ready. It took a little while but I figured since I was having a lot done. Overall great customer service!

I arrived with a last minute request and the support was amazing and quick. The team inspected my Jeep in minutes. I am really thankful

Salesman was good. We had discussion before arriving and he had the right Jeep ready for me to look at upon arrival. However, it took over 8 hours to get through their process with finance and get it delivered. A number of hours I was looking at the walls. My wife gave up and went shopping. My salesman even had time to work with other clients. Then the Jeep went back into another dealership for warranty work because the a/c did not work.

I had an incredibly pleasant experience at AutoNation Chrysler Dodge Jeep RAM Katy. The lot was well taken care of, and the staff were friendly and knowledgeable. Even employees I wasn't working directly with had a friendly smile or comment throughout the day. I felt both sales and financing were being upfront with me, they weren't trying to push me into things I didn't want. I would seek out AutoNation for my next vehicle purchase.

I had a great experience working with AutoNation Katy to purchase my vehicle (which is honestly not something I can say of any other dealership I've ever worked with). All of the staff were incredibly friendly, even staff I wasn't working directly with. Sales (Abe) and financing (Raheem) were both knowledge and patient, and I never felt like they were trying to get one over on me or push me into something I didn't want. I would search out AutoNation Katy for my next vehicle purchase.

Darrick is a very personable and caring young man. I feel very comfortable with the information he provides me concerning my vehicle. I will request him every time I have to bring my vehicle in for regular service or anything else. Thank you Derrick! Sandra Alexander

Great service, Quick ,No problems. Service rep. does a great job understands my needs and makes sure everything is completed.

Super bad,Can not fix anything except asking for more money!

Delivered on fixing a/c system under warranty purchased with truck

Auiella, the Service Associate, was very Professional, Kind, Knowledgeable, Thorough, Good Listener, Great Communicator, Understanding, Warm, Welcoming, Friendly, Quick Resolver, all with a Wonderful Attitude and Smile!! Now that's CUSTOMER SERVICE!!! Thank you very much, Ms. Guy

My salesman Bryan and Javier in finance were very kind and professional throughout the entire experience! They got Me into the car I wanted with a great price !

JT is awesome! Great customer service and I am always informed of the progress of my repairs

Micheal Sosa was my advisor and he was very helpful. Kept me updated on my vehicles maintenance and even called me to let me know the vehicle was ready. Very proficient. Thanks Mike!

I had an amazing customer service experience with C.Alverez he was a great deal of help and very kind and patient

I got to admit, I was pleasantly surprised with how fast and friendly the service was. Great Job management on turning things around. If you had a bad experience here before, give them another chance.

Fast Service!!! and I even did an appointment!!!, awesome people.....definitely will come back for my next service.....

My advisor Omar was super helpful during my oil change service appointment. Def recommend

We were very pleased with our experience this past week purchasing a new vehicle. We originally put an order in for a vehicle late 2021. While waiting for delivery, we decided we needed a larger vehicle. Despite the inconvenience that caused to the dealer, they were very helpful and more than willing to help us change the order and get the vehicle we needed. Hector was awesome to work with and answered all our questions, live and even by phone/text. We’ve had vehicles serviced here before and have always had a good experience. We will definitely come back.

Dealer had a great number of ecodiesels which is what I was looking for. Found the unique one for me

Everyone is so nice and helpful. Issue I brought vehicle in for two separate dealerships couldn’t resolve issue. Was fine when left until drove it and turned off to get gas. Frustrating but dealership was awesome service wise.

Cynthia was great. We dropped in with an unplanned issue on a Saturday evening. She had it diagnosed and fixed by Monday morning. Cost very reasonable.

I went for my 1st oil change and waited over 2 and a half hours and didn't even get it! I even called in advance to make an appointment! After waiting for over 2 hours I went to ask how much longer they said 30 minutes. We go ask 30 minutes later and turns out they still hadn't even started on my truck yet! A whole morning just wasted! I ended up leaving because I have things to get done! I'm honestly very disappointed in how unorganized everything was.

They assisted me to test drive and explained any fixed detail description. During payment, I got good impression because the document action fit for me. Winshild replaced new one and always be friendly.

Very nice people work for them also very clean. Went above and beyond to help me get a new truck. even thou I wasn't looking for and new truck.

They were a super experience, Jose our seller had an excellent service and made sure that everything we wanted was there, thank you very much for your attention.

I recently had my vehicle serviced there and because my warranty has expired I had to pay 500+ for a diagnostic and what amounted to them changing out my Pacifica's two batteries. That's fine, thankfully I had the money to do it. But about one day later my check engine like came on. It just didn't sit right with me that I JUST had my vehicle serviced, and now my check engine light came on for some random issue. They also performed a recall as well. So I called to see if they can take a look, but of course my warranty expired so they wanted to charge me ANOTHER diagnostic fee. I said no thank you and hung up. If I have to spend more money, I will spend it elsewhere.

Buena Atención en el Departamento de Ventas y de Financiamiento. Me atendieron muy bien. Hicimos buen Negocio. Solo me falta ver cómo es el Departamento de Mantenimiento y Mecánica. También quiero decirle que el Sábado 12 de febrero hicimos el Negocio y salí a las 11 pm Y no Lavaron ni Aspiraron la Chevy colorado y tiene en la cabina un poco de mal olor.

Let me first start by saying that the actual sale of the vehicle was great. But the issue that I am having with absolutely NO service after the sale. Once the deal is done all I was able to receive for the first full week of owning the vehicle is nothing but run around for a very simple resolution. Please make sure before finalizing the deal that everything in the vehicle is updated as it is supposed to be. This is my second vehicle purchased from this location and I have to say that I am extremely disappointed. I would definitely reconsider any referrals that I may send to this dealership.

Kori was my service provider and a really swell guy! The gentleman tried to save me money where he could and was honest through the whole process. The dealership and Kori did a swell job and I'm very happy with everything they did.

I went in with some questions and walked out with the vehicle I wanted (but didn't think I'd be able to get!) They have amazing customer service!!

So far my experience with this AutoNation location has been great. Buddy is my customer service representative when I get my Jeep serviced and he is friendly, knowledge and professional.

Online booking system was great and customer service was excellent. Only gripe was that despite having a booking the 30 min inspection did take 2 hours.

Good customer service rep but

I had lost confidence in AutoNation from previous visits. To my surprise Diego did a great job in assisting me and keeping me informed. Much better than previous experiences. I would go back if he was my service man.

Had a tie rod and tie rod sleeve cease up on my Wrangler and they quoted me a fair price, including labor and wheel alignment, and were able to get the part in and completed in a timely manner.

Worst experience buying here and servicing here

I recently purchased a brand new Chrysler Pacifica and less than a month, the car broke down! My wife drove it to work early in the morning and it did not even make it out of the community, thank God. All of a sudden the car stopped and the gearshift automatically put the vehicle in park. All the dash lights came on and was flashing.It was in the middle of the road of our community. I had to go over there to try and move it to the side and not block neighbors. However each time I put the vehicle in neutral or drive, so I can push it out of the way, it defaults to park! I got it towed to the car dealership and it has taken so far two weeks about and the vehicle still not ready. I did get a small Corolla that I am responsible to pay the taxes on, which I still don’t agree. They don’t even have a larger vehicle to accommodate my needs since I have a big three row van. I have to pay a daily fee of five dollars, if I use the tollway on top of the toll booth fee, which that is not cool. Also, the reason they are taking so long is because they stated some of the staff are out due to Covid, which is not my fault for the delay. We’re hoping to go on a family trip, but had to cancel because of the car being too small… This is the worst new car experience I have ever had. To add salt to this, I even wanted to let their manager and sales rep know of the experience a couple of times, but no response or acknowledgment. Latest update that I just received text from service advisor dated 1/14 Good morning. We had to reorder your alternator, the one that arrived was damaged. I will let you know what the ETA is on the new one. - Cynthia

Awesome Buying Experience!!! Great Job Sales & Finance!! I want to thank the following people for their professionalism and customer service. We bought two vehicles on the same day right after we closed on our new house. Barry Alster was our sales person and he did awesome and helped me reserve the Wagoneer my wife wanted until our house closed. Kathy Nguyen was a great sales manager who helped me trade in a car with some damage and structured the deal so I could get my new HEMI Charger!! To finish off our AWESOME experience Raheem "Magic Man" Drummonds got us great rates and terms on both cars and even gave me some great information about how to improve my Credit Score in the future. If you are in the market for a vehicle I strongly suggest working with these 3 fine individuals!! Many Thanks to ALL 3 of You!!! :)

Hello, my names Dewanda White and I like in Lake Jackson, TX. On August 21, 2021 I purchased a 2016 Range Rover Sport with extended warranty from “Auto Nation Chrysler Dodge- Katy, TX” the vehicle has been in the shop for almost half the time I’ve had it. I have called to speak with the GM, or any manager and also sent a certified letter to them, and no response at all. I am out of time and money, I need help badly. Can anyone help me get a meeting with them or recommend a good lawyer for me because I really feel like I’ve been ripped off. I have all my receipts, mileage and dates of all incidents.

Not a very good first impression to start with. Sales rep and some other employees there were snobby and shady. Something I should of done was go to Tomball Dodge instead. Oh and they claim to inspect every aspect of the vehicles before putting them up for sale which I find this hard to believe with all the problems that I am already having with the truck

Both Daniel and Raheem had excellent customer service. We truly enjoyed our car buying experience with Autonation. I was blown away by their willingness to help us purchase our vehicle. They went above and beyond! Thank you again Daniel and Raheem.

Great day dealing with Collin and the team at Autonation Dodge. I thought dealing with a large dealer would be a hassle but it was just as awesome as dealing with the local guys. Loved the fact that there where no dealer add ons and my son loves his new Challenger! The whole team at Autonation was excellent from start to finish.

Great buying experience all around. Friendly and responsive on questions.

On January 19th 2022 we purchased a 2013 Ford F 250 Super Duty Lariat . Our salesman was Joshua Ross. We test drove another vehicle but did not like it. We were going to go to another Auto Nation dealership in Houston where this truck was located. Joshua was kind enough to bring it over to his dealership the same day. We test drove this truck and realized it did not have a backup camera or navigation. Joshua assured us that would be an easy fix and Car Toys would be able to do that. We went to Car Toys andthey told us that because it has the Ford factory sync radio there was nothing they could do for us. The truck was driving fine until we went on the freeway today January 25th. The truck started shaking when we went above 60mph . At first we thought it was the diesel exhaust fluid. We added more and completely filled it. Unfortunately, that did not fix the problem. We took the truck to a local repair shop we use for our other vehicles called Magnolia Auto. Magnolia auto did a free diagnostic checkup and found the truck need $7,000 in repairs ( tires needed replacement, cab mounts need replacing, Front brakes under 20%, shocks undersized for truck, steering stabilizer undersized for truck, oil filter housing leaking at upper oil pan. The air filters were filthy and we replaced them. The oil was dark and we did an oil change. No windshield washer fluid. We replaced that. We replaced the wipers as well . Those were bad… We called our car salesman Joshua and told him we were coning and he told us he would tell his manager. We came to the dealership and Jared who is Joshua’s manager saw the paperwork from Magnolia Auto and was informed about the shaking problem going above 60 mph and told us there was nothing he could do for us. We were a over their 5 day 250 mile return policy. We even purchased an extended warranty which now is a waste if money . Buyer beware!! We will be contacting the BBB as well!! Hopefully, my husband won’t die in this vehicle. We will also be contacting the news media as well.

I bought a vehicle last week from there. We had the best sales experience, they were not pushy on the sale of the vehicle. Our sales person AJ was awesome she was able to answer our questions and was quick with response times. As we picked out the vehicle they got all paperwork done. We came back up on Tuesday to sign the paperwork with Diego in finance he was excellent he was able to explain everything in detail and get us where we wanted to be with the vehicle. they already had the vehicle detailed and of full gas while we were in and out. Truly one of the best experiences we have had in long time. We highly recommend going to see the fine people at autonation Dodge Katy they know how to treat there customers.

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Finance After waiting for hours, they tried to congratulate s on getting 5% financing without actually running our credit. We were about to walk when they magically found rate at 2%. This was very deceptive and wonder how many people were duped. Delivery Got home and discovered the functional spare was flat. I paid for a "certified" vehicle and this was clearly missed by the dealer. The sales manager, Jared, would not return my calls to arrange to have the flat fixed. Auto Nation in Austin fixed it for me after hearing I had just bought the vehicle. Houston Autonation has a lot to learn in servicing the customer after the sale. Also after we got back to Austin, Finance called us to say they had messed up on the paperwork which cost me an additional $1,000 out of pocket. He was more interested in selling me warranties and other products instead of servicing the financing. One thing is for sure that Auto Nation in Katy, TX is not reputable and we will never do business with them again.

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they need to ensure their warranty. their vehicles and most importantly their customer service. I have been given the run around. part are ordered and then not here. then I have been told they're returning them. Vin (lane manager for service) had said one thing, waited 2 weeks, then back tracked and lied about it. the only decent thing they have there is Buddy( service manager). I will not be purchasing a vehicle from them ever again. Mgmt here is obtuse, communications are a farce, and I am tired of fighting. the only thing keeping me in this is the fact that my DISABLED VETERAN HUSBAND needs the repairs to be done. my next step is getting the media involved. this service is deplorable, mis-managed , and absolutely a discredit to the industry. Believe when I say, I am being as adult about this as possible to ensure others can read this. don't waste your time with this dealership and it's incompetence.

Worst customer service. Was attempting to purchase 2021 Ram 5500 a few weeks ago. They didn’t even have item in stock or on an adjacent AutoNation lot. Not even in there inventory. Got the run around for hrs while they allegedly prep the vehicle. Finally sales Manager attempted to sell me another vehicle that wasn’t even what I was looking for. Now Parts department, AutoZone has better quality parts people. These guys sold me a trailer brake module that wasn’t even for my vehicle. Had to have an actual quality dealer find out what the issue was with the electric brakes, well wrong module. Attempted to return, parts Mgr states, “Well we can not accept it, since not in original box”. Plus over charged like most dealers do. I’ll drive an extra hour to pickup parts and have quality service. Never going back to AutoNation..

Great Service & Sales Department

Linh was great and did everything in his power to get me in my dream car. Highly recommend you coming and purchasing your vehicle here..

I made an appointment 2days in advance. Arrived ten minutes early(I was told my oil change would take 45min- 1hr) and after being at the appointment for an hour and a half was told I had to wait another hour for my oil filter to be delivered. My oil change took over 3 hours and when I finally had my car returned the oil life was still reading 10%!! Was my oil really changed??!!!!!

I absolutely lived my experience here. Jeff was so amazing and very hands on. He worked with me from start to finish and made sure I got what I really wanted. I will only go to Jeff for any future purchases and will be sending more customers to him. He was very attentive to my needs and wants. Just amazing all day and kept me completely informed throughout the entire process. Raheem was also great at getting me my financing and a great deal on my warranty.

Mr. Chavez was awesome in getting us taken care of during the paperwork / signing period. He kept us well informed and was honest about not knowing something if we asked, but was quick to find an answer for us. Got us taken care of and approved for the truck I’ve wanted for a while…. Now the nightmare, not but 24hrs later, the radio started ‘ghosting’ (changing stations on its own, changing inputs. If Bluetooth was connected making random calls, even emergency calls to 911 (that was fun). Driver side running board was not operating properly operating, the driver side window would not roll up automatically, back seat wouldn’t fold correctly up, and the breaks squeal. Was told by our salesman that we would be taken care of, and the exact opposite has happened. I found all of those issues in the first 24-48 hours, but the vehicle was said to have “gone thru an (however many point) inspection….” Ya, right! I’m no Certified Mechanic, but I’m not oblivious to know something is wrong either…. They asked us to bring it in to review and address the issues which meant to me that they are accepting responsibility and fixing it. So I setup a time to bring it in. My warranty was adjusted to ensure accommodation for the issues to be repaired… or so I thought. Buddy, works in the service department, has been exceptional on helping us and trying his best to get us taken care of and has hit road blocks by taking it thru the proper channels. At this point, it’s no one wanting to take responsibility for what management knows is wrong, and how shady this is becoming. Now my salesman has said he won’t be in for a couple of weeks and referred me to another rep. (These are not all of the details, but the cliff note version). I am happy to work with and speak to whomever I need to in order to address the issues and begin repairs. If nothing can be done then, I would like to return the vehicle and get my down payment back.

I was not gonna leave a bad review if they at least return my email, but since they didn’t, here it goes… Bought a car there, like all other dealers, time to sell, they are all your friends! When you need something, they don’t get back to your email. They promised my car was all checked up, not really. Engine air filter awful dirty! I mean, really bad! Cabin filter the same, lots of dry leaves and dead bugs inside the filter! Wiper blades dry and not doing a good job! Sent email to them explaining the problems, but of course, no response. Those are simple things that cost nothing to the dealer to replace, but the thing is all about making more money on the customer! Really disappointed on how they treated me not answering my email. This car will be changed pretty soon, and I was hoping to do business with them again, no more! So if you deal with those guys, check all those things before you buy a car there, because they WILL rip you off! All those things make me think, did they change my oil?? Drove 500 miles with the car, went to change the oil, was disgusting dirty, black! So no, they DID NOT change the oil either! Open your eyes with AUTONATION!

Would highly recommend Auto Nation DJR Katy. Sherif went above and beyond to make sure my buying experience was amazing. Can’t thank you guys enough!

Jeremy Tompkins is an excellent salesman. I got an excellent experience and deal on my 2021 Ram Laramie. I would recommend AutoNation to anyone looking for a vehicle

Service Department : Korey was excellent!!

I went in knowing what I wanted and came out with an even better deal than expected thanks to my salesman Anthony Grant and the finance managers! #HappyCustomer

I had some work done with the service department, however, more issues were found than expected. The service advisor went above and beyonnd yo help me resolve the issue at the best price. Thank you. Customer for Life

Had to choose between yes and no, but I would qualify, as it took several tries over several days to reach someone. I ultimately drive to the dealership and was at the counter being served while still on hold on the phone, before I hung after a total of 30 minutes on hold. Their customer service on the phone sucks. Having said that the Service Advisor I worked with (Ms Foreman) at the dealership was excellent.

Awful customer service. Bought a new grand Cherokee last year and have had multiple issues with it. Today took it in for the 20k checkup and once I left oil And smoke came out of the car everywhere. It broke down on side of the road. They apparently forgot to put the oil filter on. Absolutely ridiculous and dangerous! Car was delivered and still covered in oil. Multiple calls to the manager and never heard back. Unacceptable.

Very Professional People in Sales & Finance with special emphasis on Zach Barnes in sales & Carlos Paredes in Finance---I will review Service Dept. at later time.

My shopping experience with Carlos was fantastic! He assisted my husband and I with all of our questions. He was very professional and knowledgeable. I went in Pre-Approved from my Credit Union but I forgot to get my express draft check signed by my Branch manager. I couldn’t drive away with the auto that night but Carlos and the finance manager I worked with were so kind to offer to drive my new car to my Credit Union branch where I work, the next morning! Amazing customer service and so nice of them to do that! Nothing short of an amazing experience and I so thankful I found my auto in my budget! Would definitely recommend Carlos and Auto Nation to my family and friends who are in the market for a New or Certified Pre-Owned vehicle!

Drove 1 hour to get to the dealership only to have NO ONE come out and help us. We went inside and still no help. My husband and I were really upset because we were there to buy a truck, with CASH,but they didn't want to help us so we went to the dealership down the street where the salesman came out to greet us,talk to us,showed us around, and made a sale.

Found a nice truck online and sent in a message, Jared text back to confirm that it was still available. Daniel became our salesperson and really helped streamline the process then made everything extremely pleasurable. The truck was in amazing condition for being pre-owned and I was very happy with it. Overall this was probably the best auto purchasing experience I have had to date. Bravo 👏

Great experience. Thanks to Thuc and Diego. It was nice and fast service. Thanks again for everything.

Everything about my purchase of a New Vehicle from the three employees I dealt with was enjoyable and pleasant, there was no push for this, that, or the other thing, they listened and understood what I was looking for and wanted. I could not walk away from what my trade-in was valued at and the price I was given for the new vehicle. Overall this was an excellent experience through and through. Thank you!! People I worked with: Quadry Redmond (Sales Person), Herman (Manager), Phyllis Davenport (CFS Management)

This experience was actually fantastic, mainly because of my salesman (Tuk). From beginning to the end he went so far above the call of duty, it was truly unbelievable. If I ever had a question or concern, he not only eliminated it immediately but he surpassed it Everytime. In 40 years of buying cars for myself, my friends and my family, he simply left me speechless. Of course, I was going to purchase a car from him. Even my finance manager was awesome. She not only took care of me but was extremely pleasant, no pressure and sensitive to my needs.

Great service from Andes and the finance guy

Amazing service all around! I sold my car to Grace who is nothing short of amazing & provided top notch outstanding service. Then, a couple weeks later, I went back & bought a Q7 from her! She was patient & made sure I was comfortable & taken care of. She knows cars & was so sweet. Diego in finance was awesome & the GM is hands down the best! He was super nice & accommodating & runs an amazing operation. If you need to sell your car or buy one, go see Grace & make sure you go to the Katy location, you won’t be sorry!!

We believe the warranty work was completed. However, we declined the oil change and tire rotation once we were told the cost ($89). We were told oil change and tire rotation were completed anyway. We were not given our keys until the $89 was paid. Dealership is less than 2 miles from our home. Dispite that, we'll be going elsewhere for all new warranty and service work.

If you contact the Dealership direct they get you in for your oil service quick. Our service tech David Pool took care of us.

Good customer service, plenty of cars to choose from. Prices can’t be beat.

I waited over a year for a Chrysler recall on the dashboard of my 2014 Jeep Grand Cherokee Summit. The parts finally came in, and J.T., my service advisor surprised me when I took my Jeep in for routine service. It took a week to complete the repairs, but the dash is now brand new looking. My only downside was the lack of someone to answer the telephone or to return my numerous phone calls.

I came with a disgnosis. They had my car for an entire week Took me calling in second day to see if they had started. Had not and hadn?t ordered necessary parts. No loaner car offered. Tried to upsell me and flat out lied about problem. This is second time I?ve had issues with this dealership and will not go back. Will not buy another Chrysler dige keep product because of this dealership. They are crooks and liars and take advantage of single older women

1) Their service dept signs have a lane for "express" service like oil changes, but no lane for bigger repair work, leaving you wondering where the heck you're supposed to go. This is bad signage. 2) I was ignored by service advisors for 10 minutes before someone finally waited on me. 3) A service appointment doesn't mean a quick in-out that you can wait on. They still want to keep your car overnight. 4) They wanted $933 to replace a rear liftgate latch, comprised of $430 for the part plus 2 hours labor. The part can be found online for $260, and it's only three screws to remove and replace it. Severe over-charging. I rejected their estimate, and did the work myself. 5) Concealed handguns are prohibited on the property. They do not respect your 2nd Amendment rights, and discriminate against licensed gun owners. 6) Watch this message disappear in mere minutes!

Quick and thorough. Took my 2007 jeep in for airbag recalls and sensors.

Warning: Do not buy from this dealership! This has been the most horrible experience with any dealership I've ever had. I bought a Autonation Certified vehicle on May 4th. It's been seven weeks and they still haven't submitted my information to their warranty company. I know this because the car they sold me is complete junk, cleverly disguised with bandaids to get it off the lot. The Subaru dealership found several issues with the vehicle costing thousands of dollars in repair. After many attempts to get these repairs covered, the warranty company informs us that they have no record of this vehicle. I've been calling and emailing Autonation with no answer or reply whatsoever. Once you buy a car they just completely ignore you. Very bad business.

Had to call several times to get through to service representative. Never called back. Called later to speak to service manager. Wasn't at their desk to take call. Person I was talking to could not answer my question. Said they would have service manager call me back, never called. Wanted to know why I was charged more for the parts installed on my Dodge than I could buy them from your parts Dept.

I had my Ram truck repaired and serviced. Overall excellent service!

Find the truck I was looking for The salesmen are very kind It?s the place I?m buying my next car

Still ongoing - have multiple documented attempts and conversation with Manager and Service Director - still have not followed through on promises.

was required to return the vehicle after 3 days, as central locking not working. was advised by sales rep, no worries all covered under the limited warranty issued when purchased ( 3 days prior), was duly booked into service center 4 days later. Left car, phoned at end of day to get update, to be told, not covered under warranty and if I wanted the work done it would need a 180 diagnostic to determine the issue on top of repair cost. full day waited and warranty not honored, unable to contact a senior manager and left with car i wish could return for a full refund. I would not use this sales company again, and would recommend everyone to drive right past and find a company that has some integrity. I would be delighted is one of the management team would reach out tome to explain why, they can get my contact from Sayra, ref jeep Grand Cherokee... if you can be bothered with any customer service!!!!

Was quoted a price that wasn't the same as quote. Time to be ready not ready at that time. Promised a loaner car, did not get it. The same issue 3 times in a row...

I was treated like a queen. Everyone working there helped me. Very good staff. Thank you to your staff for helping me get my issues corrected.

If you have the opportunity you should avoid this place, as there only interest is money, and refuse to abide by warranty or promises. The customer service and experience is non existent. Just drive on past and find a quality car sales team

Car was sold with an issue, returned to sales team after day 3 of purchase to explain, told no issue and covered by the warranty, booked in to service centre the following week to resolve. Service team took car did nothing and then claimed not covered by warrant and demanded 180$ for the diagnostic. Had I known I would have exercised the 5 day money back guarantee but they probably would not honour that either

Korey Austrie took great care and provided excellent customer service

She is nice and kind

My service manager Derrick was excellent. He provided updates as I waited and insight as to some additional maintenance items I needed to address. I was confident that he was being honest with me and not just trying to sell additional services for whatever reasons. I bought my vehicle from a different dealer in Houston and felt they were dishonest in their business dealings. I will never set foot in that dealers location ever again, even if they were the only dodge dealership left in the country. The Katy location- where I went for my repairs- has been great. I highly recommend their service department.

Luis Bonfante was great and has a great personality and relatable.

Darkerick was great and will be asking for him next time I return for my oil change :)

Easy and quick! Came in for inspection and the team rushed it through.

I must say that Korey Austrie was THE BEST. This visit was the best I?ve had since I started going to AutoNation over 2 years ago.

I went in for my final of 3 oil change ,tire rotation and car wash. I don't usually get the wash because I do it. The car looked like they ran it through and didn't wipe it down at all. The entire car had water spots mixed with dirt everywhere (THE CAR IS A BLACK 300) I would have thought the dealership would have been more interested in sending it out looking clean and shiny to entice car buyer's to want one!! It took me 2 hours to get rid of the mess they made of my car! I am very disappointed!

I called ahead to be sure they had the exact Jeep that I wanted. I spoke with Fernando Meza & he assured me he had it. I asked him to hide it for me. He sent me a text w a pic of the key! I made it over a few days later & Fernando was there, & my new Jeep was waiting for me out front. We took a quick test ride; then down to business. He didn’t try to sell me anything I didn’t want. He knew the what I wanted to pay & how much I would out down. He got me a low interest rate & I signed the forms. The dealership is very open & clean; everyone I met & dealt with was polite & a joy to deal with. I’d been to two other dealers for this jeep - Fernando @ Autonation treated me with respect. The other two places saw a single woman looking @ cars & were not even nice to me. I’d highly recommend Fernando Meza @ Autonation.

Needed a repair for a headlight issue. I dropped off my car at 8:30am and picked it up the next morning. The dealership provided transportation for me.

Mr. Korey was a great service advisor . I?d definitely recommend to take your Jeep here for service.

First time at AutoNation Katy and the service department did a great job of helping me schedule the repair and took good care of me and my truck

They were able to diagnose an ongoing problem that no one else was able to detect. Part was ordered and installed all under factory warranty. I'm very pleased.

My 2020 Jeep Wrangler looks great but doesn't run! I bought it in March 2020... it was being displayed in the lobby at the time. The service department has replaced batteries, updated software, replaced transmission and other stuff but the Jeep still doesn't work. Did not get a loaner the first time (told no vehicles available). Second time got a Dodge Durango and currently driving a Jeep Rubicon. Jeep has been in shop for over 3 months and I've had to take it 6 times for the same issue. My Jeep only has 11,600 miles. I hope the manufacturer steps up because the dealership is not.

First service visit. Outstanding service in every way. Very happy. Our other vehicle are luxury cars and the experience here was as good as Mercedes, BMW and Porsche. Service advisor Corey was outstanding.

Hugh Schiltz made us feel right at home and helped us every step of the way in finding the perfect vehicle. He was very informative and super patient. He could tell that we were not going to settle for anything less than what we were looking for. From the day we walked in until I drove my new Jeep Gladiator off of the lot, he made the entire experience a pleasant one. We look forward to a long relationship with him and AutoNation.

My sales rep Ameechi was good but his manager Jarod Jones was not transparent about the whole deal to make a long story short I need a scratch on the vehicle to be repaired and that was established prior to me buying it however they only put a coat over it which left the scratch still visible am that is after they agreed to fix it completely now he wants to charge me to help pay a portion of the repair for it ,so basically , they will do anything or say anything for the sale making them dishonest and untrustworthy when a person spends 55k$ with you , your response should not be that it’s because it’s a used vehicle it should be “no problem let’s get this issue fixed’’ so for my wife car We’re buying I’ll head back to car max or a more customer friendly and transparent establishment

Soon as i left rhe lot with rhe truck i was forgotten and ignored. On truck bed rail cap was not attached to bed with clips and flew off the first time i went on the fwy. Called, texted, left messages and emails and was ignored. This should be covered under warranty. Truck looks terrible with no cap and all the holes for rhe cliips. For about $100 on a $32k truck they could have made it right. Do not reccomend

My experience with my sales rep was good however with with his boss Jarod Jones it was very much a waste of time this guy will say or do whatever for the sale please don’t waste your money with this location

One of rhe truck bed cap rails was missing all th clips to hold it down. Rhe first time i went on the freeway it flew off. This should be civered in the warranty. I texted, emailed, called, left messages, Recieved no response from anyone. Its been about a month driving around without it, all the holes in the bed rail for theclips looking like crap. Im going to have ro buy one. For $100 you lost my business and i recommend tou dont use them either

After having a horrific experience at the Spring location, I decided to drive to the Katy location since that’s where the vehicle was any, and I’m glad I did. Exavier listened to my wants and he came through. From the monthly rate I wanted to be at to the miles driven and lease term. Each person I dealt with at this location was attentive and pleasant. It was definitely worth the drive.

Straight Trash Dealership.

Trash trash trash. Their certified pre-owned is a scam. They say they do a 125 multi-point inspection, but every three months when you go in for an oil change they’ll find a massive problem with the vehicle. & then when it’s just how the vehicle came that’s causing a problem, like if the vehicle comes with a lift that’s got the wrong parts & causing problems, they’ll try & charge you $1400 to replace a front drive shaft. Even if you bought the extended warranty package that says anything major wrong with the vehicle will be fixed $0 down. LOL not! & don’t worry, it’s not just this location. Spring sucks too. I bought from Katy & take it in for service in Spring. Katy is an absolute steaming pile of cow poop. Do NOT buy from here. Save your money!

My new 2021 Jeep Grand Cherokee is having electrical problems and when I took it in they said they couldn't even look at it for a couple of days. Refused to give me a loaner or rental car or a ride home.

Very poor customer service. Everyone walks around like they don?t want to be bother.I had a recall so I made an appointment at 9am. They didn?t start working on my car till eleven then it wasn?t ready till 1:30. I know it takes time but if only someone would come out and say something it would make all the difference. I asked about my car and he almost bit my head off. Raised his voice and said just because you had an appointment it doesn?t mean anything, I will bring out the car when it?s ready. All the people that are in the front have an attitude. When I first got there, I walked in and no one looked up and said good morning, they were to busy on their phone. A few seconds I stood there and waited but no one said anything. I finally said HELLO GOOD MORNING. Someone needs to either shut the place down or get a whole new crew

They didn't force me to buy generic lo jack or locking lug nuts like other dealers. Parker answered all my questions and if he didn't know the answer, he said so, and found the answer. I ask difficult questions. The sales manager was available for any questions I had for him.

Fast and friendly. Kept me very up to date the whole time!

Pleasant professional environment. Finance odd ice was a pleasure to work with.

AutoNation Chrysler Dodge Jeep Katy dealership needs to be blacklisted and all military members in the surrounding area of Houston need to know about their bait and switch with customers. I have served this great nation proudly for 24 years. I do not know how many times; they have pulled this on customers in the past. I refuse to be a victim and hopefully this will stop them doing it in the future. I am not any customer with AutoNation Katy. I have purchased 8 vehicles in the past 15 years with them. Also, I have referred several military members, friends, and family to go purchase a vehicle there. I received an email from General Manager Cecilio Flores asking of my experience. I emailed my response below about my concerns with not meeting an agreement with the trade offer but decided to continue my loyalty with them on purchasing my future vehicle. Hello Cecilio, (GM) Thank you for reaching out, I was at the dealership yesterday working with salesman Hector making my deposit to hold a 2021 Ram TRX. Salesman Caleb initiated the process on helping us find our new truck. I have been a loyal customer for 15 years at that dealership. Below is a list of vehicles I have purchased there. I have always been satisfied with my purchases. The sales team through the years has always been professional. Which is the main reason for me to always come back as well as being Dodge and Ram fanatics. However, this last purchase for the TRX has left me puzzled with my trade. Your sales management was unable to match a competitor trade offer with the Laramie. My sales tax on the TRX is estimated $5700. I am losing out the sales tax that should have been around $2900 with the trade. This is discouraging as a customer I always want to get the most on my purchase. Even with this $2800 difference, I still came to this dealership and put my deposit down on the TRX. In the past, numbers have been worked through and both parties ended up being happy. But that was not the case this last time. I just wanted to bring this to your attention. I really thought more effort could have been made to get a better result. Even though I was not completely happy. I stayed loyal to this dealership that has always been good to me and my family purchasing cars. I look forward to my TRX getting to the dealership within the next couple months and completing my purchase. • 2007 Chevy Cobalt • 2014 Challenger SXT - new • 2011 Honda Accord • 2013 Challenger SRT 392 - new • 2012 Ram 1500 Express - new • 2012 Charger RT - new • 2015 Ram 1500 Sport - new • 2019 Ram 1500 Laramie Sport – new • 2021 Ram TRX – new and waiting to arrive. 19 May 2021, “Bait” I was told by the sales team prior to putting my deposit. They are selling the vehicle at MSRP and not bumping up the price. I signed the buyers order and put my deposit on the vehicle. Oh, did I mention my wife RECORDED the whole thing. 21 May 2021, “Switch” I received a phone call from Sales Manager Jared Crosby informing me the MSRP was increased $5,000 along with my two options. Agree to the increase or come in to receive my deposit back. I refused to answer either option. So, I have decided option #3 sending a letter to the BBB is the best route for the AutoNation “Bait & Switch” Katy Dealership. Not to mention informing everyone about their unprofessional tactics. So, all my military members, friends and family in Texas and Houston area spread the word. AutoNation Katy is not loyal to their return customers. Do not get caught with the Bait and Switch. They fail to put the customer first. I will not be purchasing another vehicle from this dealership and I will continue to let everyone I know about my negative experience with them!!!😡

Berry was a fantastic sales constant, however his MANAGER has the worst customer service I’ve experienced. We went 2 nights ago to check out a truck that was brand new to the lot. We met the manager, shook his hand, and told him we wanted to buy the truck. We were told it needed to go through servicing before we could proceed with the sale. We followed up first thing in the morning and throughout the rest of the day and night to get updates on its progress. Berry was wonderful at keeping us informed. We went ahead and secured financing. Before the dealership even opened the next day we reach out again to Berry, and learned that someone got preapproved online and reserved the truck through 3:00 that day. We were extremely disappointed to find out someone online was able to jump in front of us, especially since we were ready to buy the truck 2 days prior and all we were waiting on was the dealership. We waited until 5:00 and drove back to the dealership to see if the truck was still there and it was! We were ready to complete the sale that minute. The manager had us wait in the lobby for 30 minutes while he frantically tried to call the second buyer and urge him to come in. After30 minutes, he came out to tell us he was going to give the second buyer 72 hours to come in and told us to go home. I can only assume the manager gets the commission from online sales, which is why he would grant a no-show IP address 72 hours and refuse to sell it to us while we were standing in the lobby with cash in hand. Not only did he kick us out and refuse to sell us the car we had been waiting on for 3 days, I am sure Berry lost his commission as well. I’m still trying to figure out why the second buyer was granted 72 hours to buy the truck yet it was sold out from under their in-person buyers who had been asking to purchase it for 3 days. Berry was begging to sell us the car, and the manager said no. Never trust a manager who puts his own interest over his employees. Horrible business practices and a horrible manager. DO NOT give this company your money.

Hugh helped us get our Chevy Sonic!! Absolutely amazing customer service from him and Raheem! They both went above and beyond making me feel at home and valued!

Excellent Customer Service Friendly, Knowledgeable, Service in a timely manner

professional service attendant

I am very pleased with my new 2021 Jeep Cherokee Latitude and also with the great customer service we received. Will most definitely return for any future vehicle purchases and will highly recommend them!!

This was the third time I brought my 2019 RAM 2500 Laramie (Diesel 4X4) to this dealership for a recurring electrical problem. I returned for two reasons; 1. This dealership attempted this work twice previously but failed to identify the fault. In all fairness, electrical gremlins can be very elusive. 2. The Service Advisor is someone I trusted immediately with this problem - Greg did a very good job! As far as the quality of the repair, it works for now! Time will tell if the quality is less than I?ve rated it. But, I can?t find fault in a repair that works and I cannot inspect. The repair took just shy of 11 hours from the time I dropped it off until the time I was told the paperwork was ready. The technician charged two hours to troubleshoot and repair. No parts were required - it seems there was corrosion on an electrical connection for the AUX Switch module (which also houses the Tow/Haul switch, Front Parking Sensor, Rear Parking Sensor and the Automatic Exhaust Brake Switch. Facilities - there was a place for customers to sit but I wasn?t going to sit there for 11 hours!

I am very pleased with my new 2021 Jeep Cherokee Latitude and also with the great customer service we received. Will most definitely return for any future vehicle purchases and will highly recommend them!!

The people were nice and professional during my car purchase.

Communication horrible, was told I was texted info about my truck but never got it, got a phone call about 1 hour and 15 minutes in. Checking out was horrible, had to wait 15 minutes for a specific rep when trying to pick my truck up when there was 10 + people in the sales room. All I got was a oil change and tire rotation, should have took 15-20 minutes tops and it was over 2 hours. Plus online says tire rotation is free when I was charged $29 fix the website.

Very impressed with their service. ( 100% better than the auto nation in Spring- they're awful- never will go there again) Katy Auto Nation- polite, fast, efficient- highly recommend them! We will definitely use Katy Auto Nation again!!

Korey has been fantastic helping me along the repair process from check in to completion updating me when needed. Good job!

Took my 2021 Rebel in for 1st oil change at 9,155 miles. I had an 8:00 am appointment. Place was clean and I was attended to timely. I had not heard from the dealership by 1:30 pm so I called them. The service advisor said he texted me earlier that the truck was ready. I did not receive any texts. He confirmed my cell phone #. It was correct. I picked up the truck around 2:00 pm. They rotated the tires per service contract, but did not adjust the air pressure. Front should be at 55 psi and rear at 45 psi. My low tire pressure warning light came on for front tires today. I aired up the front tires to spec and removed air from the rear tires to spec. Oh, and $72 for replacement windshield wipers is kinda high. I'll be sure to purchase them elsewhere and replace them myself in the future.

Took my 2021 Rebel in for 1st oil change at 9,155 miles. I had an 8:00 am appointment. Place was clean and I was attended to timely. I had not heard from the dealership by 1:30 pm so I called them. The service advisor said he texted me earlier that the truck was ready. I did not receive any texts. He confirmed my cell phone #. It was correct. I picked up the truck around 2:00 pm. They rotated the tires per service contract, but did not adjust the air pressure. Front should be at 55 psi and rear at 45 psi. My low tire pressure warning light came on for front tires today. I aired up the front tires to spec and removed air from the rear tires to spec. Oh, and $72 for replacement windshield wipers is kinda high. I'll be sure to purchase them elsewhere and replace them myself in the future.

I just completed by 3rd scheduled and pre-paid service appointment. Three hours later I finally received my truck after needing to ask around. The buying process was very good, but any post follow-up support falls badly short. It is clear that since they already have my money follow-thru and support is a tertiary value.

Great experience, good people, great service, didn't take to long and I got the car I wanted.

Raheem and Fernando sold me a defective Jeep. Had to bring my new Jeep Wrangler 2021 in because the start/stop function would make my car stall and shut off. Brought it in a total of three times. The New Service director did not want to work out a new deal with me. Service sucks they don?t keep you updated on the car and let me walk out without a loaner the first time the car was taken in for service even tough the contract stated I will be provided with one.

I liked the fact that from the very beginning all the way through the paperwork, the entire process went smoothly and the employees were very informative with any and all questions I had.

Salesman was great but waiting 3 hours for the cash deal paper work to get done was totally unacceptable. Buying from them will not happen again.

Over all great experience. Dropped off my keep for an oil change and they washed and vacuumed by jeep. I really like that they have a shuttle and are able to drop me off and pick me up from work.

Made an appointment- dropped off my jeep the night before. Only in for an oil change - radiator flush- tire rotation and a new oil dipstick. Didn’t get my jeep back until after 6 pm. Cabin filters showed red but no one got the new filters from parts department so they didn’t get changed out. I was never called throughout this ordeal... I called to check status at around 4:30 pm and all that had been done I was told was the oil change. Tell me what is the point of having an appointment?? Not happy!!

had an appointment for oil change and wheel alignment. Dropped the car at 9 am, was told 2-1/2 to 3 hours. Service rep couldn't find my appointment, couldn't find the car, seemed flustered. He called an hour later to say the car needed a lot of extra work and I declined knowing it was due for 60K tune up in a few months. I asked when the car would be ready and got a song and dance about the wait time for the alignment, "but I had an appointment and you said no more than 3 hours". Finally got the car at 4pm. Guess they were pissed because I didn't want to spend an extra $600 on that day. Driving home I noticed they didn't bother putting a new service reminder sticker on the windshield and had to check my oil when I got home, and I gave them a call about it. The only reason I "recommend" this dealer is it's the best of the most mediocre Chrysler Dodge Ram Jeep dealer in the area.

6 days for a $400 diagnostic and repair is not efficient service

Service was great, tech knew about my vehicles history, quoted a reasonable amount of time for the work to be done.

Terrible experience. Overprice ! I have a lifetime guarantee and even with that I ended up getting charged 1,450 dollars for minor things when I was told originally it would not be more than 500. Pick up the car after 5 days and they did not even give me a car wash . After leaving a bad review on another website I had a call from the service manager who left a message to call him back. My wife called him several times and left several messages and he never bothered to call back.

They are professional and our sales agent Exavier Guillory was pleasant and beyond helpful. I will refer and continue to stay in contact with him

my visit was good. would recommend coming in for repairs.

It was great. I went in for a recall repair. It was a simple and quick process. My car was ready the next day.

Had appointment for oil change, however, it is on a first first serve basis so why was I not told that. No appointment necessary!! The adviser I was assigned to was Maria, and she was not in that day. However, Louis provided exemplary service to me as an adviser, and I will request him from now on.

EXCELLENT, even though I had to deny the repair due to cost they were very understanding and professional. Kai Young has always gone above and beyond to work with me.

I purchase a truck at AutoNation Chrysler Dodge Jeep Ram Katy and the same day the engine light came on. They kept the car for two days and never reached out to me to inform about what was going on. I had to drive up there just to speak to someone because they were ignoring my calls.I requested a full refund which stats in my contract that I present to Keith Jeanes and also Hugh Schuiltz. They began to tell me services will be met but don’t know when( meaning they have no idea what’s going on with my truck) I told them I no longer want to do business with them because of the lack of respect and communication. They both stated that I will not be getting out of my contract with them and that I will have to wait for a refund. I told them it doesn’t make sense to present documentation to your customers that you’re not going to honor, Keith Jeanes stood up out of the chair and begin yelling at me “ like I said before i can not refund you your money or end your contact. He walked out as I was still talking to him. I was so afraid and shocked of the treatment I have received from this two men and company. I have reported them, all this and I haven’t even had my truck a full day. What happened and the behavior I witness from these two men is all on camera and they know it.Please do not do business with them.

Currently this dealership is refusing to refund my daughter's down payment after 24 hours and a blatant loaner car scam! And as you're already aware the police were called!

Had an absolutely fantastic experience. Everyone was super helpful and everyone not only listened to what I had to say but wrote it down where everyone on the deal could see what wanted and expected. Glad I left the other used car dealership to go to this autonation store

They disappointed in my experience there I would not recommend this place to anybody just happy that I have my dream car customer service sucks

e had such difficulty with the sales staff that we didn't even bother purchasing a car from here. I get it, we're a young couple and maybe people don't take us seriously when it comes to buying a brand new car. After having to wait in the lobby for 30 minutes, we finally got to meet a salesman. Our first salesman, Adam, made it clear from the get go that he had no interest in us because he was too busy texting his other clients while we were sitting right in front of him. On top of that, he kept calling my boyfriend the wrong name (I mean, he literally gave him his license?). When his other clients showed up, he dumped us onto another salesman, Sharif, who tried to argue that he was too busy for us. He finally conceded and brought the car around to test drive only to then tell us that we couldn't test drive it because my boyfriend was under 21.... he's 22 (and has been for a while). We finally convinced him to let ME drive it when I gave him my license but with the condition that I had to be in the passenger seat for the first half of the drive. But before we even got onto the road, the car's check engine light mysteriously turned on and he said we couldn't test drive this. I begged Sharif if there were others available or anything similar we could test drive. He left us sitting in the lobby for 45 more minutes until Adam came back, realized we were still waiting, and helped us out. So finally, after 2 hours of waiting and being ignored and disrespected by sales staff, we got to test drive the car! Adam was actually very kind and helpful when he wasn't busy until he made a racist comment about how Sharif should've been nicer to my boyfriend because they're from the same area. Because yeah, of course, all brown people are from the same area 🙄. Also they do not enforce masks at all in case this is something important to you, like it is to me. So take my advice: Respect yourself and go to literally any other dealership

**Friendly staff and quick service. I would recommend the service department at Auto Nation Katy to anyone. Kai Young was my service advisor, and he was polite and quick to return my phone calls. I would definitely return here for any future service needs.

Derrick was great! Service on my Jeep Cherokee was easy and pain free. Great communication and service.

MY EXPERIENCE WAS QUICK AND EASY THANKS TO ALEJANDRO

My sales associate, Jared, was fantastic. Finance department was very slow. Was there for hours. Only reason I wouldn?t recommend is difficulty with finishing process and lack of negotiation on price of vehicle.

I took my 2017 chrysler minivan there twice for a stalling issue. The first time they held the minivan for about a week, told us they couldn't find any issue, and charged us a diagnostic fee. The second time they held the car 4 days and they claimed that the problem was the auxiliary battery and there was a lose terminal. This sounded like the recall issue the same dealer was supposed to fix 2 years ago. Anyways, the battery and laboring for the terminal leads up to $450. When we checked out the paperwork doesn't show what battery was installed. There is a statement on the repair paperwork that says "check behind this page for warranty and disclaimer". The behind page is blank. Very unprofessional servicing. They can't really find the problem and apparently fixes and repairs come with 2 year warranty which was mentioned nowhere written. Just a mouth or word..

No communication during the service process. I had multiple issues they didn't check during the process.

Friendly service.

Very courteous staff and respectful customer service!

Excellent customer service. Service advisor is polite and knowledgeable. Has regard for my time .

Smooth buying process to purchase my new vehicle. Hector was outstanding, patient, and very professional

No pressure, easy processing of paperwork, quickest purchase of a vehicle I ever experience!

Service department is horrible

Very professional dealership ... never had any problems at all...Alex in the service department helped my family out ... great service!

My experience was wonderful Auielle took care of everything and made the process so easy! 💛💛💛 she’s wonderful

I will never do business again with this company, and the corporate branches to this company. After being denied a claim that is going to cost thousands based on false assumptions by the inspector. I had so many battles to have them cover the cost to an engine replacement, the battles did not go anywhere, and regardless, the warranty folks did not want to cover the cost even though there was diagnostic proof to back up my claim. It didn't matter, after a month and a half of being without our jeep and the many battles over the phone, and the dead end conversations that escalate to not one relevant person. I would not recommend this place or any other Chrysler Jeep place, ever. In fact, if I could give less than one star I would. If you still choose to move forward with dealing with this place, please be sure to pray over your vehicle, you do not want to go through the headaches that I did, and a deny on a claim, simply because they refused to payout and what rightfully needs to be done. Even after all said and done, it took over a week to get the engine back in order, just so I can take it somewhere else.

Mr. Johnny Gonzales was very professional, he also took his time to explain everything related to my service plan . He had a great sense of humor and the service dept. had me out in record time. I was very impressed.

Service tech Zach was outstanding. Kept me informed each step of the way in the service of my vehicle. Very pleasant to deal with.

The service was done quick and with expert care and the staff that helped me was extremely helpful and professional

My husband and I scheduled an appointment at a different dealer in the Houston area to test drive and purchase a 2021 Jeep Wrangler, but were addressed by two salespersons, never given names, and when one of the sales persons went inside to get the keys (did not invite us inside), they never returned. We waited on the lot for almost an hour. We decided to go to the Katy location. After an appropriate amount of time looking through the lot, Chris A. approached us and offered assistance. He introduced himself, asked what we were looking for, offered us water (it was a typical March day in Houston). Chris listened, truly listened, to what we were looking for, was not overbearing or pushy, and didn't get frustrated with me as I changed my mind about thirty times (color, transmission type, trim packages, etc.). Chris just kept rolling with what I threw at him, communicated quickly, respectfully, and professionally, but not standoffish or 'uppity'. While signing paperwork with the finance department, we were treated with the same down to earth respect. There was no overbearing 'strong arm' tactics to convince us to add on a bunch of packages, when we said 'no thank you', that was the end of the conversation, the gentleman didn't try to explain why we would need all the extras (I hate that when buying big ticket items). We will definately be return customers at the Autonation CDJR location, we are so glad we didn't give up after such poor treatment at a different location. Love my Jeep, I enjoy driving again. Thank you Chris and the Jeep family!

Had my oil changed and it was fairly quick on the wait time.

Great service for a recalled service. Great customer service from John.

We paid $1000 under the local average for our Pacifica Hybrid Pinnacle, which was Autonation's advertised price. No gimmicks and total transparecy about which incentives would apply if we went with in house financing, so we could choose the best deal, and the price was better than any we found in a 250 mile radius. That's important. Our salesman Adam was also great, gave us time to really inspect the vehicle, and got the one we wanted from a sister dealership. However, they completely undervalued our trade-in, eventually coming up about 40% from their initital offer when it was clear we were not going to fall for that and had a KBB offer with us to show the value of our trade. They had the salesman doing the back and forth "negotiating" between us and the manager, and the manager tried to get us to apply for credit we had already decided not to use. We almost walked several times in that process, which took hours and hours it shouldn't have taken. Once we got to the finance guys, it was back to the level of service we got from our salesman- no pushing extra add ons, just finalizing our bank's lending. If their sales managers matched the level of service we got from our salesman and the financing dept, the dealership experience could be soooo much better and more respectful of customer time. We walked in with financing, a KBB offer for our trade, and a specific new car already chosen- we should've been in and out in about an hour. Instead, we were there almost five hours and till just shy of midnight. So, great deal, some great employees, but an outdated sales management mentality that felt like a bad movie parody of what buying a car is like.

Good service from AUIELLA took my vehicle in for fleet management and it was fast and easy

This was the best auto buying process from the initial contact to signing the papers that we have ever done! We are in Louisiana and were able to do everything online so all we had to do was sign the papers when we got there. The process was seamless and everything was exactly as promised with no surprises. Our salesman, Jared Crosby, was awesome. He never pressured us or made us feel rushed during the process and was so patient with my million text messages. Everyone we had contact with at the dealership were great. We love our gorgeous 2021 Rubicon Unlimited and we will definitely purchase from AutoNation again.

This was the best auto buying process from the initial contact to signing the papers that we have ever done! We are in Louisiana and were able to do everything online so all we had to do was sign the papers when we got there. The process was seamless and everything was exactly as promised with no surprises. Our salesman, Jared Crosby, was awesome. He never pressured us or made us feel rushed during the process and was so patient with my million text messages. Everyone we had contact with at the dealership were great. We love our gorgeous 2021 Rubicon Unlimited and we will definitely purchase from AutoNation again.

I do not recommend this location at all. Our Cherokee had a problem with some parts and stuffs. We scheduled an appointment for Thursday. They told us the car needs a 42hrs diagnostic test without any notification or orientation about a rent car, etc. They drop us off in my house and never called for the diagnosis results. Saturday, I called to know the status of my car, and they didn?t have any answers. Since the person in charge of our car and the technician weren?t working that day, the department didn?t have any idea of the status of the car. I asked to talk to the manager, and he wasn?t available. Leaving us without car for the whole weekend. Monday morning, I called for the status of the car and they were doing the 42hrs diagnosis. I asked for a car and they didn?t have any available. I asked again to talk to the manager and he wasn?t available. Wednesday morning,I called again. They had the results, they repaired and returned out our car at 7pm. We finally talked to the manager and found out we had a warranty that in case the dealer does not have a car for us during the repairs we were able to rent a car. Communication is very bad, the only person that provided information and returned our calls was Dereck, he is the only one with 5 starts.

It was a great experience. Anthony was our salesman. He did an excellent job.

Jeep unlimited was retained for 3 days without any success. They did not find the issue and did not provide a loan car.

Excelent service, better than expected, Sales Consultant Carlos Aguilar shall be an example and model to follow, all of below are marked as Yes ONLY if you achieve to have such role model in your Sales Consultants, I am very satisfied, however if I recommend and my friend have not same experience, there is a gap for you to fill in.

I had a 8 am appointment. At 1:30 pm my truck still had not been taken back. Left the facility at 4:30. 65,000 service that did not include a battery check. 3 days later, battery dead. I will say that the people were nice.

Derek Foreman was right there fir us every step of the way. He kept us informed and it was very comfortable to have him take care of this service.

Everything was great my car is now in good running position service was quick

Purchased a new RAM Rebel from AutoNation Katy. Frida was professional, helpful, and knowledgeable. She was easily the most atypical car salesperson I've ever had the pleasure of working with. No BS, no hard sell, no incorrect answers if she was unclear on something. She helped me build my truck exactly the way I wanted it, taking all the time needed to get it right.

The work is not complete as of today, so hard to review at the moment. Waiting for call back to schedule appointment. Waiting for part to come in and it?s been over a week.

Took 2 days extra for delivery of vehicle and left stain in back seat that has to be an extra trip back to dealer to fix. Cars being sold should be ready upon sale. Shouldn?t have to make more then one trip. Frida excellent Sergio Excellent

Thanks for addressing the car issues in a timely manner

Had my oil change it was fast and the People were nice

Fernando was super helpful throughout my shopping experience. Very attentive and supportive. Highly recommend asking for his assistance.

Good service,staff was amazing.,Fernando was professional

Zach at Autonation Katy is very helpful and honest in answering my questions.

Customer service was great. Very easy to deal with all aspects of buying a new truck.

Service clerk was very helpful

Customer service was great. Very easy to deal with all aspects of buying a new truck.

Great experience! Mr Kia was professional and knowledgeable, he contacted me first before any additional work was done to my vehicle.

Did not listen or write down what I told him about the car. I had to wait over a week for the appointment. Then when I did drop it off the night before the appointment I had to call them 36 hours later to find out the status. At which time I was told the car was ready. I was supposed to get a phone call. Unfortunately, they are soo large, there is no customer service available, you are a number.

Overall, I am pleased with my recent 2021 RAM 3500 purchase. However, the buying experience this time around was not as smooth or pleasant as the previous 2 times I have purchased vehicles from this dealership. I traded in a paid-off 2013 RAM 3500 that Blue Booked between $42k and $45k. However, due to the way Autonation values trade-ins on national averages, I felt like we got taken just a bit with a somewhat low-balled offer of $36k for a diesel truck that only had 62k miles on it (their initial offer was a completely unacceptable $32.5k). This feeling was reinforced by a comment made by an employee that they would be able to sell my 2013 for a nice price given the low mileage. While I do not know if it is Autonation or the dealership itself, my recommendation to anyone that is thinking about trading in a vehicle at this place - try to see your vehicle private first. If you do go the trade-in route, be prepared to lose a few thousand dollars.

I bought a bad truck. Traded it in just to be upside down. But trying to get it fixed and some of the replies were horrible. There is nothing quick about the quick service. If you call, it's a three day torn around for an oil change. Made having the prepaid oil changes nor worth having due to how long it takes.

Service was fast! They got it in and out in no time! Waiting room was comfy.

Derrick was so helpful and responsive when we took our van in when it wouldn?t start! Thank you!

Great experience. Harold made sure I was happy with my purchase and repairs. Will be going to AutoNation for future services

Service manager was helpful and friendly. Their service department has improved.

I purchased my vehicle from this company and they constantly send me ads to bring it in for service. I made an appointment online for a State Inspection and Oil Change. When I showed up I had to find someone to help me because they all sit around staring into space ignoring you. The first person I spoke with told me to wait in my car and they would help me. I then went in to find someone to help and they had no idea I was there. Once I finally got someone to pay attention long enough to help me they pull my vehicle back and come back to tell me they no longer do vehicle service work at a SERVICE CENTER. All of this could have been avoided with a simple phone call when they received my appointment instead of completing wasting my time.

All the staff was great. They took time to discuss my needs and Jose did a super job. Very professional.

Caleb and Raheem are amazing!!!! They took care of me and I felt peace during the whole process. I’m so thankful and will send anyone their way. I absolutely love my Jeep! ❤️

Caleb and Raheem are amazing!!!! They took care of me and I felt peace during the whole process. I?m so thankful and will send anyone their way.

I would not recommend AutoNation. Bad service.

Sold a bad car. I returned it within 5 guarantee days. At which point I was promised by Jared - Manager that they will fix the problem and I could take it again to try if out for a few days. I specifically mentioned that I don't want to as I'll be outside the return-guarantee, he promised me that he will give me more time. Three days later I decided to return it, but they wouldn't take it .. stating the agreement was 5 days and 250miles and I signed the agreement. Stay away from Jared and Carlos

Have had issues with me jeep from the first day of lease. Installed warranty part backwards caused front end issues took all day to fix. Oil change takes all day to get done when it shouldn?t be more than an hour max. Had to replace tire had to leave my car there overnight because they didn?t have the tire and no compensation of a rental car. Worse service department ever.

Much improved from last visit back in early December of 2020. Less wait time, smoother experience in general.

I was looking for a more reliable vehicle with better gas mileage than the current one I was driving. I looked online and found the perfect one and Caleb did a fantastic job helping me through the buying process. Raheem was an awesome finance manager to finish the job! Highly recommend these guys for your next Jeep buy!

Great customer service and hot the exact car I wanted no problems

Worked with me to make sure that my truck was repaired as fast as possible.

there great customer service

Mrs Foreman ; Is very helpful and goes beyond her duty to help her customers!! I really appreciated her help!!thanks Service dept

Great service, professional and good place to buy a new car

Though it took mostly all day to get my car serviced, customer service was great, shuttle was working and the total cost was not outrageous. I would recommend to schedule appointment first thing in the morning and come before opening.

Easy in easy out, took care of all the issues with my truck.

This service department is absolutely awful. Tried to get a safety recall fixed on my Jeep Grand Cherokee- the first apt was for 7am on a Monday, they told me I could drop it off the day before (Sunday). When I went to drop it off the guard wouldn’t let me bring it in, he said I could leave it parked in the entrance driveway (directly off I-10). Who in their right mind would leave their vehicle on essentially the side of I-10 overnight? I scheduled a 2nd apt, and they called to confirm 2 days prior. I show up for the apt and they inform at that point that they don’t have the part. They say they will order it and call me to reschedule. No one bothered to call me ahead of time so I didn’t waste my time driving over. I will be in the market for a new Jeep soon, and I will ABSOLUTELY not buy one from here, for I will not deal with that service department in the future.

Great job, the place has a nice waiting area Great coffee

I received excellent customer service last week from Aiuella Foreman and her associate David. The service techs were able to evaluate and repair my jeep in a timely manner. I have always received awesome service and will return to this dealership in the future.

I found this car on CarGurus.com and sent my wife and daughter to look at it. I am driving a 2020 Subaru Forester Touring and love it but my wife was interested in the Sport. The people at the AutoNation were fantastic, from the initial salesman Carlos to the financial specialist Anthony. They took care of all of our questions and we were happy to purchase the vehicle and my wife is now the proud owner of a pristine looking 2020 Subaru Forester Sport. She is more excited about the white exterior with the orange sport stripes, and the interior grey seat and the orange trim is a true standout.

No hassle purchasing in the sales department. Employees are very accommodating.

The service department was a ZOO. People all over. Poor service. Not attention. Lack of caring by multiple employees. The guy that serviced me was handling 3 other people.

Bad service, sold me a lemon that had a problem one day after their “5 day guarantee” ended and wouldn’t offer any compensation.

The service department was a ZOO. People all over. Poor service. Not attention. Lack of caring by multiple employees. The guy that serviced me was handling 3 other people.

Sherif Hanna Was amazing sales associate. He made sure he got the car for me. It was difficult to find a ram 3500 diesel dually. He searched every day and kept in contact with me. He went above and beyond for his customer.

Bad service, sold me a lemon that had a problem one day after their ?5 day guarantee? ended and wouldn?t offer any compensation

Johnnie was a very nice guy. Thumbs up to him.....

Professional service, updated on progress of service, quick repair after parts arrived!

Louis got me in even though I didn?t have an appointment and called me when it was ready

I arrived at 8:00am for an 8:30am appointment as I was told I could drop off early so I would have a ride home. I walked inside to check in and was told to wait in line in my vehicle due to Covid. It took 50 minutes before I was ever approached by a service advisor to check me in and for that advisor to state that this location is so busy that they won?t even be able to look at the vehicle until late Monday or Tuesday. I understand they are busy but why accept appointments for days you can?t even look at the vehicle. This makes no sense and is a bad business practice. Why not make the appointment for Tuesday if you can?t look at the vehicle until Tuesday. Very disappointing so be prepared if you choose this location.

First and only visit was to AutoNation. Found what I wanted and within a few days I was driving the Jeep off the property. Excellent customer service and my bank found them easy to work with.

I came in for annual service check up and wanted to fix the light on the shift lever. It was not working. Per our customer rep., he mentioned it would cost $975 to order the part and labor. I refused it because it was too expensive. He then charged me for diagnostic fee of $197 for light on the shift lever. My husband questioned it to the manager because we came in and told them the light on the shift lever was a problem. They then took the charge off. I didn't like how they were about to charge me the diagnostic fee. Other than that, customer service was good.

LOVE the customer service! Derrick is amazing. He made everything easy for me, especially since I am from out of town. He communicated with me constantly, keeping me in the loop...I was never at a loss for where my vehicle stood in the repair process.

Bought a $60k brand new truck. When programming it, I noticed two features inoperable. Took it to be repaired. 7 days later, I am still driving a loaner after I verified parts were received at LEAST 2-3 working days ago. And, I was told, my vehicle would be priority. The GM is aware per his reply to my Google post, but clearly made no valid effort to see that my truck was repaired ASAP. Bottom line: Once the sell is complete, you seem to be no longer important. Our family and company has purchased FOUR high-end trucks from this location within the last 5 years. Cleary, future sales are not of concern for AutoNation. Nor reputation: I live in a local small town in which I am very "active". Tons of people are aware that my RAM now resembles a Jeep Renegade (loaner vehicle) and why. Doesn't exactly encourage the public to buy from AutoNation Dodge, Ram, Chrysler. What would common sense lead me to have done differently if I were GM? 1). When time is available, have a salesman check the same features that a 46 year old woman (me!) is able to check within an hour on new inventory before keys are handed over. Doesn't guarantee problems under the hood are covered, but you can at least rule out interior features. 2). When notified of a problem (me - Google review) follow up with service making sure that the customers truck is returned ASAP! ESPECIALLY, when that customer has less the 150 miles on the vehicle. Seems pretty obvious. Hasn't been a pleasure although Jennie and the guys in finance were fabulous.

Took 2 weeks to get appointment. Told them the check engine light was a fuel pressure sensor. Took them 2 days to tell me it was the sensor. Had to order part and would take 3-5 days. Called back on day 5 and was told it would be another 3 weeks. I found the parts at several places, had it next day and did it myself. Absolutely terrible service department.

No hassle smooth process and they got me the best rate to finance.

Tyler Painter in service did a great job of getting my radio fixed in my truck the same day once it finally came in.

Smooth process. Nice, non-pressure sales people. Ask for Fernando and Diego

Tyler in service was extremely nice and courteous and did his job. He kept me up to date on the status of my car perfectly. That is where the good with this dealership ends. I will never be back! I purchased a 2020 Jeep Grand Cherokee from Carlos here at Autonation. During the negotiations I tried to get some free oil changes. Carlos informed me that only the first oil change would be covered. I brought my Jeep in for that free oil change and Tyler informed me that it wasn?t on my paperwork but he would get with the salesman and get it figured out. Carlos told him that I didn?t get a free oil change, so I called him. He argued with me on the phone and said he never said that (which he did). I told him I did not like being called a liar and we both know that he said the first oil change would be free his response was it was my word against his and the dealership was going to listen to him. I requested to speak with the general manager and Carlos said he?d have him call me. It has been a week and I?m still waiting. DO NOT USE THIS DEALERSHIP! They will tell you anything to make a sale then not hold up their end of the negotiations!

When you go in ask for Adam. He's very honest and hard working

Do not go here! My wife and I purchased a 2020 Jeep Grand Cherokee from Carlos. When buying the car there was some back and forth on oil changes he said they would cover the first service and that was all. Today I took the Jeep in for that service and was informed it was not on record. I contacted Carlos who initially said he did not say that (when he did). After arguing with me back in forth he informed me it was his word against mine. I repeat do not go here and if you do make sure it’s all in writing as they will promise anything for a sale and then act like they didn’t say that. I asked Carlos to have the GM call me, I am still waiting.

The service center took three weeks to get my truck back to me after I was told it would only take a few days. service adviser wouldn't answer or return my calls for days at a time. They didn't clean my truck at all when it was in for an interior leak, they could have at least vacuumed the inside and ran it through the wash. This is the third time I have bought a vehicle from here and its always a hassle after they get their sell. completely disappointed.

Service department will not answer phone. I’ve been waiting 8 months for a Jeep dashboard warranty issue to be fixed. No one can give a straight answer!

They are courteous, prompt, and dependable. They know what to do and they do it well. Tyler Painter is a wonderful young man keeping in touch every step of the way. Your shuttle van is great too.

The customer service representatives, Aiuella and Kai, are warm, caring and excellent customer service! I make my appointment and they take great care of me. Customer service is at the top of my list. This is my second car I’ve purchased from this location , most of the experience has been great!!!

This place is complete fraud.. They will get so deep into lying just so you can get accepted for the vehicle... I had my dream 2020 jeep wrangler just for them to call me 8 DAYS later and telling me i was not accepted forcing me to bring the car back and walk back home.... I’m very upset, i wouldn’t recommend ANYONE to purchase from them... Between Anthony and the red haired manager, i don’t know whose behind the schemes.. But save yourself and don’t purchase from them!!!

This place is completely unprofessional and the workers suggested that we do illegal things (including one of the supervisors). They wanted us to commit insurance fraud. I co-signed for my sister for a jeep &’ we were told it was approved. They constantly called back because they failed to get all the paperwork. Then they messed up the paperwork and included things we did not agree to. Ultimately they lied about the approval and the jeep had to be taken back a week later, which was a terrible inconvenience after she had put down a hefty down payment and fell in love with the jeep. Staff made unprofessional comments about her bank account. There was hours spent inside the dealership (at minimum 6). The owner admitted she didn’t know what she was doing. Completely unprofessional and I would never recommend buying a vehicle from here. The whole staff needs to be replaced!!

The truck we bought almost a year ago is major faltering and so we call to see what we do as it needs to be towed....oh the next available service call appt is Jan 29!!!! SAY WHAT!!! I am beyond disappointed, having bought our trucks at this location for years this may vary we’ll be the last one. I understand being busy but to have a warranty vehicle take that long to be seen is not acceptable...just as sad is that there is less than 10k miles on the truck. Not very good advertisement for dodge!!!!

Great experience with Carlos Aguilar and Autonation. The salesman was knowledgable and not pushy. The was a smooth buying process during Covid. Highly recommend!

I had a great experience buying with Carlos Aguilar. He was knowledgeable and not pushy. Very happy with the purchase. Highly recommend this dealership and salesman.

Apparently I didn?t have a service advisor. My Jeep was not serviced all day. I was afraid it was ?lost ?. Terrible service department. Stay away.

Dropped my truck off a day before thanks giving for a simple battery issue and oil change. The service rep did not have me sign anything and told me that my truck should be ready on Saturday. Called back on Saturday and spoke to another service rep, who had no earthly idea which vehicle was I was talking about nor did he believe that my vehicle was even there to get serviced. From what he told me the original service rep did not write the information down correct. So they pretty much lost my vehicle, I spoke with the manager and he was able to locate my vehicle and Informed me that no service was completed on it as of that day. I then received a call to pick up my truck and that it was ready. Due to my scheduling I had no way to pick it up at the time, so I was forced to wait a couple days. On the day I picked up my vehicle the original service rep handed me the keys to a jeep and said here you go sir. I told him I own a blue Ram 1500, he then rechecked and grabbed another key that just happened to mine. I will say that the service manager attempted to correct the issue, but the original service rep defenitely dropped the ball twice. Furthermore, no one ever apologized or tried to offer anything for all the headaches and time I was without my vehicle due to their mistakes. I will not be returning to this dealership in the future.

I hadn’t have my car for a month and one of tires that came with it is all cracked, that with the changes of temperature and the heat could pop. I tried to get that replaced but all they were saying is that it passed the inspection even when it’s an older tire than the year of the car. None of the managers would help and even the technicians were checking on that, but of course everything runs through management and they didn’t do anything.

Adam Memi did a great job explaining the car. We did the deal after I visited the showroom and the Katy store did not have the car I wanted. He pulled a 300S from the other store and we did the deal over the phone / email. Convenient with no oressure

Very professional, effective and reliable and very good work by customer service

I bought my last car here and returned for my newest car.

My favorite thing about my dealer was that as we searched for the perfect vehicle she made me feel comfortable, she was very patient and very informative. She made me feel as if WE were shopping rather than just myself. I?d always recommend Ms. Tammy.

poor service. would not honour appointments

Once you can establish a relationship with a "TECH" advisor...They come to know you and your vehicle (becomes more personal). Ensures "Quality" work is completed. Note: allow an additional day for multiple maintenance issues. Been a service satisfied customer for 3 years.

I came to the dealership with a offer from another dealership and asked if they could beat price. Salesperson said not only can they match it but they can beat it. Signed paper work and they stated truck is coming from different dealer and they will drop it off tonight. They dropped it off and left. I opened back door and realized they sold me a extended cab not a Crew cab like I wanted, discussed and had a competitive offer of. They were not helpful on the situation and I had to do everything I could to get the truck I wanted, including pay a lot more for a truck I could of got from somewhere else. Rude staff and manager , will make sure to not only not go there but tell all my fellow firefighters not to shop there as well. No apology or anything was ever given. I was taken advantage of from this dealership. Of course they can beat a offer with a lesser truck.

1st sign of trouble was getting a call that the body work was complete. Arrived to find out that the only one plastic piece was replaced and the damaged bumper was not touched. When the vehicle was dropped off the body shop manager said they would fully inspect the vehicle. This was clearly not performed. Picked up the vehicle and noticed the paper mat in drivers floor board was soaking wet and thought maybe it was caused by the technicians wet shoes. Found out this morning there was 2-in of water. Obviously they left the vehicle outside with the window down during last week when we had some of the worst rain we have experienced in a long time.

Good service and friendly staff but disorganized check in.

Caleb was great and the whole team was great

Terrible service, rude and very unprofessional workers. Even though I had an appointment which I was early for, they didn’t start working on my car till 3 hours after I arrived. They promised me that it would take 1 hour to have the oil change done. When the service adviser was asked about the long wait, he would just dismiss the issue and asked me if I wanted them to give me the car back.

Went in for an oil and filter change and all work completed on time. I did ask the service advisor not to rotate tires as I have a contract with Firestone and they still went ahead and rotated them(this was the only issue I encountered).

Sales person helped me find the car that I wanted and not what they wanted to sell to me. I was happy with the price quoted on the vehicle and there was no haggling.

The service rep. Was professional, courteous and attentive to my issue

Faster service department and better communication from both sales and service departments to the customer. I would rather hear , I don't work on you vehicle or we do want your trade in". Atleast we both would have not wasted each others time.

Try returning your customers calls🤔

Fernando was very helpful and knowledgeable about the vehicle I purchased. My experience buying a car was outstanding!!everyone was very friendly and made you feel welcomed. I highly recommend them !!

Automation employees inside service office without face mask at all. Made me feel very unsafe and uncomfortable... I won’t go again!

The friendly nature of everyone made the selection of the 2015 Hyundai Genesis very easy.

I worked with Jared Jones and Bought 2 RAM 1500 trucks from him. I am surprised and amazed with his professionalism and his willingness to work with customers. I want to put word for his manager also who is really awesome also.

(Service department) Worst customer service so disappointed they need to be more professional.

Great service, precision to details... Jennie and Javier always meet my highest expectations!

Bad experience.. I guess I should have asked for Daniel because he seems to have all the positive feed back

Leanna Wyllie was awesome and attentive. Great customer service and genuine interest in my needs. I definitely recommend her and AutoNation Chrysler Dodgr Ram Katy.

I recommend the staff and service agent, Christina, for taking the time to work with me and my vehicle service record. I do not understand how a brand new vehicle with less than 1100 miles and under warranty can be returned to owner with what turned out to be a temporary fix instead of waiting on the necessary parts for a permanent repair and then the same problem arises just out of warranty and the problem is not covered.

Friendly Helpful Courteous staff. Great inventory. I love my new Jeep Overland. They had the best incentives over an other dealership around. Awesome!!!!

I had to have my 2019 Jeep Compass towed in for a dead battery, which they took 8 hours to replace, but they forgot to set the alerts off- so my service engine light came a couple of days later, having to rent a car to have it serviced- costing me to pay for a rental out of pocket. Poor service and first time the car was returned interior dirty and door dusty, it had just been cleaned and detailed before service was performed.

I tried Autonation Chrysler Dodge Jeep RAM Katy becuase they seemed to do a large volume of Jeeps. My very specific need (JL 2 Door Willys in Silver with a manual transmission) required a special factory order, but Derrick Woods did a great job and took good care of me. The sales manger and other suport staff were polite and helpful. They offered better pricing than the other dealers I had talked with, even on a factory order, and gave me a good price on my trade-in. I highly recommed Derrick and this dealership. Now I "get" to wait for my special order!

I tried Autonation Chrysler Dodge Jeep RAM Katy becuase they seemed to do a large volume of Jeeps. My very specific need (JL 2 Door Willys in Silver with a manual transmission) required a special factory order, but Derrick Woods did a great job and took good care of me. The sales manger and other suport staff were polite and helpful. They offered better pricing than the other dealers I had talked with, even on a factory order, and gave me a good price on my trade-in. I highly recommed Derrick and this dealership. Now I "get" to wait for my special order!

Sadly service rep Israel didn’t fill my order to rotate the tires nor did he update my address after asking me to write the whole thing down 🤦‍♂️ The assistant service manager Andrew had to apologize on his behalf. The oil change was done at least 🤷‍♂️

Every time I come in for service, everyone is very accommodating. They are kind, they greet you with a smile. They want to know, what they can do for you. They keep you informed while you're waiting. They do the service in a quick but correct way. Over All, I'm very happy, have no complaints and would recommend anyone looking to have their vehicle serviced to go there. Enjoy your day.

All problems were fixed fast

Easiest car buying experience I’ve experienced. Chris, my sales representative was well informed and pleasant to deal with.

Very disappointed in the service department Auto Nation Dodge/Jeep in Katy - they don't communicate at all. Bob brought in his jeep because the clutch was acting up - mind you had it all replaced 10 months ago and we paid for it - they said we would have to pay $169 diagnostic fee to look at what the problem was. If is was in warranty it wouldn't cost anything. After a few days went by - no call back from the advisor, Tristan- we had to keep calling him to get an update. He was off that day, no one knew what was going on with the jeep - Bob talked to another advisor who looked into it - he said they were working on it! After having it almost a week and half, they finally figured out it was in warranty and they would order parts to get it replaced. The tech forgot to replace two bolts, so they had to keep it another week because they had to get the bolts in and replace them. Really disgusted at this point because we had ask for a loaner car, finally got one the last 3 days before picking up his jeep. Mind you they had Bob's jeep for almost 3 weeks. We're very disappointed in the service department. When it was Allen Samuels Dodge, you never went thru any of this. Now being Auto Nation, they are too big to even care about their customers. Very sad Customer Service isn't important to Auto Nation! They just need to communicate to their customers!

She was wonderful! She had everything ready for me when I got there. She is the best sales person there.

Been an ok experience, Only one hiccup at the dealership but it was not due to the sell. Mr. Gonzalez knows lol.

Low ball our trade in by about $8000.00. Sales person rudely said take it somewhere else if you think you can get a better price. We did and I did get a better price. Don’t by from them unless you want to be ripped off.

Great people to work with.. thanks

Very poor dealership experience with the service department. It is a disorganized department with extended wait for simple repairs and questionable provided quality of repairs. Facility is dirty, repair bay area are messy with car parts all over the place. Had to get dodge care involved in order to get some help with the repairs process. Most reviews found online for the service department are poor for good reason. There is a multitude of honest repair facility in the area including a dodge dealership less than 8 miles away that help me after dealing with this incompetent dealership.

Everyone really worked hard to get me the best possible deal. I truly appreciate the folks at AutoNation Chrysler Dodge Jeep RAM Katy.

Celio Flores is the manager and helped me resolve a very big problem with Chrysler - MOPAR. They did a very good job for me and I am grateful. Honest dealership.

The work wasn’t done right the first time so I had to have it towed back to there shop. They made the repair and payed for the tow. The only real complaint I have is they left the floor with grease on the carpet, grease on the seat belt and door interior

Vihn was very helpful in getting my Jeep serviced and washed. The turnaround time was also commendable….thanks very much!

I wouldn't give this place one star if that was an option. This is a horrible never ending experience. From the day we bought the Jeep in February to now. We have had nothing but terrible service. From the sales manager to the aftermarket girl to the service writer and on to the service manager. All of them clueless and oblivious to the products they sell and repair. We bought a brand new 2020 modified Wrangler and have had nothing but trouble ever since. We should have known the from the second day of having it and it needing to go back to the dealership for repair. Autonation Katy Jeep should not do modifications to Jeeps when the installation and repairs the try and do are shoddy. STAY AWAY FROM THIS PLACE for any of your Jeep needs.

Worst experience of my life. They sold me a power wagon knowing it had issues. Then they let it sit there while my right of recession expired and then told me to come get it because nothing was wrong with it. I ended up taking it to another dealer and they said that ram knows there is a problem and they they can order parts for two months because that part is on hold. Also that I won’t get the truck back until most like January because the part is already back ordered! They are a huge rip off and I would not recommend them to anyone! They then told me that I own it and to deal with dodge!

RUN FAR AND AWAY!!! I requested pics and did not receive them. I was emailed by four different people from the internet mgr to sales reps with zero follow through except spam emails. Even after I explained to the mgr I went else where they are still emailing and asking if I am still interested...yes I am interested in NOT hearing from your group again. No follow through, left hand does not know what the right hand is doing, no answer to direct questions and the list goes on for not buying or referring my worst enemy to this place. So glad I did not waste an hour drive on this group. Would give a zero star rating if possible. Sad part is I was prequalified, substantial down payment in hand, trade in value established etc yet they could not land a sale...

Tyler is a great service advisor. He does a thorough job and is a pleasant and thoughtful person. The above comment was about 3-4 months ago. The new comment is that we were having issues starting the vehicle. I called Tyler and he said to have them check it out. After a day or so, they traced the problem to the alternator. Tyler said they did not have one in stock, so he would order one. After a few days, all was fixed and ready to go. Tyler kept us updated on what was happening every step of the way. It is very refreshing to know a service advisor by name and have him keep us up to date on what is going on. I cannot say enough about Tyler and his positive attitude and professional manners.

They were great to do business with,and courteous.

If I can do a 0 star I'll do it, I took my car to do a recall and checkup, I make my appointment at 11 AM, they make me wait for 25 minutes to take it, then they said it will take 1 h to get it done. I uber to my home and called in back after 5 h and the Lady who helped me start ignoring my calls, I uber back to the dealer and found out that nobody touch it for 6 h. Bad experience.

Not really impressed. Ruined my new wheels, hopefully they make it right. And, they didnt even check the air filter when they did an oil change and a multipoint inspection?

I strongly discourage anyone who is currently in the market for a vehicle with purchasing a vehicle from this dealership. I have never dealt with so many unprofessional individuals who are supposed to be the “face” or an example for the company. I was told to never return to AutoNation of Katy or let alone any other AutoNation in America due to me being “difficult to do business with”. I was told if I ever returned to AutoNation I would not be serviced by anyone associated with AutoNation. AutoNation Chrysler Dodge Jeep RAM (Katy) is filled with a bunch of liars and manipulators who cannot be trusted. I will NEVER do business with AutoNation after this date . I’ve never felt so devalued as a potential buyer of a vehicle. Enclosing , Raheem in loans, I thank you for your honesty , respect and professionalism. Frida Soto in sales I thank you for your patience and professionalism. AutoNation Chrysler Dodge Jeep RAM Katy

We made the appointment for the first service (Wrangler) and the Oil change that comes with it about 5 weeks in advance. The dealership is about 45 minute drive from our house, upon arrival we where told it would take about 4 hours, which is ridiculous long for this type of service. When we came back to pick up the car, the tires where supposedly rotated. Not sure what was done, but the proper way for a Wrangler with a full spare tire is to rotate the spare tire in on every rotation. This was not done. I wanted to complain, but my wife did not want to waste more of our weekend. The fact that a free car wash for the long time was performed was a nice gesture, just wish they would have washed the whole car, as the roof had not been touched and remained as dirty as before. When a service place is unable to do simple things like tire rotation and car wash right, I am worried about their ability to do more complex work.

I recommend that you call Tyler in the Service Department to take care of your maintenance needs. He has great interpersonal skills, provides thorough explanations, demonstrates professionalism, and provides quality customer care. Tyler is simply the best!

Ms. Frida in sales gave my family such a great experience. So patient and detailed. Honestly, one of our best experiences buying a car! 10/10

Great service Staff is always friendly and helpful

Had a very good experience on service department very happy good young lady

Took care of my vehicle and gave me a complimentary shuttle to and from my home. Great customer service

Really efficient and ready when stated

The service department at this dealership are incredible. Very honest and kind!

They need some type of quality control before their vehicles leave after being serviced. I ha e taken my Dodge Ram 1500 there repeatedly for service and the last 2 maybe 3 times I have had to take my vehicle back to re fix or complete repairs. Why do I keep having to take my vehicle back multiple times before it is fixed right ???