Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Katy

The absolute WORST car buying experience I could have ever imagined. I will never buy from them again, and highly recommend you don’t either. We purchased a used car from AutoNation that had just gotten on the lot that day. While test driving, we noticed that the tire pressure light was on. The saleswoman assured us that there are "vigorous tests" that would show a problem with the tires and would be fixed. Well, a week and a half later, (after replacing the windshield and tint) we finally were able to pick up the car. The day after picking the car up, I had a flat tire while driving home. I took the car back to AutoNation, where the service department “vigorously” (which took all of about 60 seconds) inspected the tires and told me that not only the flat tire, but the second back tire, had nails in them. The service MANAGER told me that it wasn’t his problem. I quickly reminded him that it was his problem, 1 – since I was still under my 250 mile “return policy”, and 2 – because the tire pressure light had been on when we test drove the car. So, instead of the “vigorous tests” that we were promised, AutoNation put air in two tires, knowing that they had nails in them. Luckily, the guy working in the service department stood up for me. Two brand new tires at no charge, and I went on my merry way. 2 weeks later, while inspecting my tires, my husband noticed that a lug nut was missing from one of the tires that had just been replaced by AutoNation. But not just the lug nut, the key lug nut. For weeks, I was driving around with 4 lug nuts. I called and asked to speak to the sales manager this time, since the service manager was so rude the last time, and was quickly told by a receptionist, “He won’t take a cold call, I need to tell him what this is about.” So I made my whole spiel, and she cut me off by saying that she was going to leave a message for him. (Duh.) I responded with, “Ma’am, please let him know that you have a very upset customer on the line, and that I would really appreciate a call back.” She then told me, “I will give him the message, but he probably won’t call you back today, maybe tomorrow.” Wow! What customer service… After speaking to the manager (might I add that he called me less than 10 minutes after she gave him the message), he reassured me that he would have the lug nut key replaced on all 4 of my tires, and to just come down to Katy and he would take care of it. In the meantime, I still hadn’t gotten my license plates, which I asked to be mailed to me. So, I call, and was told that they called my husband’s number a month ago, didn’t leave a message, and that the license plates were there whenever I was ready to go get them. But what about them being mailed? I go to Katy to get the new lug nuts that I was promised and my license plates and dealt with a man in the service department that was clearly having a bad day and didn’t have time to make mine better. Again, there's that customer service… The service guy that I dealt with previously, thankfully recognized me and took over. He was going to and from the back speaking to the service manager about the lug nut crisis. Not once did the manager come up and speak to me personally, or tell me that he was sorry, or take responsibility like a manger should, nothing. He just stood in the back and wouldn’t face his employee’s mistakes, under his supervision. Ridiculous. Instead of them having the lug nuts like promised, I had to drive to a different AutoNation to pick them up. Do yourself a favor, save yourself some time and energy, and do not buy from them.

Kaylon Newcomb Sep 20, 2018

I dropped off my Jeep Wrangler at the dealer for them to replace the passenger-side airbag under a safety recall from Chrysler. The rep assigned to me was Max. My Jeep has a soft top, which was folded down when I dropped it off. I'm not aware of any reason why anyone at the dealer would have had to pull the top up while at the dealer in order to access the airbag in the dashboard. Max at AutoNation told me he would call me by 2pm to let me know the car was ready. By 4pm I called Max since no one had called me to get status; he said the car was ready, and I told him I could not get out to the dealer that late in the day and asked him if I could pick it up in the morning, which he said would be fine. When I picked up my Jeep the next morning, it was obvious someone had raised the roof while at the dealer and had pulled it back down because the roof was not folded down very neatly as I had it previously. I took it straight to my regular mechanic that I've been using since 1992 for them to pull up the roof and lock it in place, as I wanted to stretch it for a few days so I could be able to pull it up myself (I had planned on doing this after picking up the Jeep at AutoNation because the canvas simply wont stretch enough for me to pull it up by myself). In the process of pulling up the roof, the mechanic noticed a strap in the right rear corner that had been pulled off of its rivets. He recommended I take it back to AutoNation, but I told him no way, as they had already caused me enough problems. He recommended Westside Upholstery; I took the Jeep there, and they repaired the damage for $200.00. I mailed a copy of the bill to the AutoNation Service Manager to see if he is willing to reimburse me. . An employee of AutoNation called me the day I picked up the Jeep from the dealer to ask if I was "completely satisfied" with their work; I told him I could not opine on the warranty work, as it was totally invisible to me, but I was totally unsatisfied with the damage and inconvenience they had caused and planned to submit a bill for reimbursement to AutoNation.

Orlando Montesino Feb 3, 2018

Well I am here to tell you that Good Customer service is still alive and well at Autonation Dodge Jeep in Katy,Texas! There was no pressure, no gimmics... They walk it like they talk it! Honest, open, informative, friendly, knowledgeable and courteous! I got exactly what I wanted, the same day, and a deal much better than expected! Everyone was very helpful and respectful. I didn't have to wait to get a car! The sales person Kimbrough was exceptional! He never mislead me nor did he tell me anything which was not true! He treated me like family, as did the sales manager and the financial services manager ! I thought customer service was long gone these days... But its still going strong at Autonation in Katy Texas! I will buy my next car from them... Why would I go any place else... They tell you the truth, Well I am here to tell you that Good Customer service is still alive and well at Autonation Dodge Jeep in Katy,Texas! There was no pressure, no gimmics... They walk it like they take it! Honest, open, informative, friendly, knowledgeable and courteous! I got exactly what I wanted, the same day, and a deal much better than expected! Everyone was very helpful and respectful. I didn't have to wait to get a car! The sales person Kimbrough was exceptional! He never mislead me nor did he tell me anything which was not true! He treated me like family, as did the sales manager and the financial services manager ! I thought customer service was long gone these days... But its still going strong at Autonation, Dodge, Jeep in Katy Texas! I will by my next car from them... Why would I go any place else... That's family. They are honest, and they have great customer service. You can't beat the autos that are priced reasonably well! As a retired salesman, I really dreaded buying a used car... But at Autonation, it was a great experience! Thank you Kimbrough! And to all the staff which made it a breeze, to buy a great auto, at a low price and with no hassles!! Bob D.

Bob D. Jul 14, 2017

Unfortunately, there is no way to give "negative" stars. If possible, I would. First, I found a price for a vehicle on the website that I really wanted. Called and talked with Eric, and told him I would come out in the evening to look at it. The vehicle was listed as "brand new". Once I arrived and met with Eric, he said that the vehicle was not here, that a manager had taken it home for the day. Even though it was not here (per Eric at that time), since I knew that was the one I wanted, I told him no need to take a test drive, just show me another vehicle on the lot that has the same features to look into. At that point, I wanted him to start running the numbers to get financing in process, as I didn't want to be there all night. Miraculously, the vehicle was found, but the pricing was given and it was higher than the advertised price on the internet. Why post a sale price and not honor it? Well, it is because it has been "sold" to the service department to be used there, and then "sold" back to sales to sell me. The rebates that would come with a new model do not apply, since it is NOT technically a new vehicle. After going back and forth, a deal was made and I drove out of the dealership with my dream vehicle. For (2) weeks exactly, I drove around and showed all of my friends and family about all of the cool features that this truck has. Then, (14) days after making the purchase and signing the contract, I was called and asked to come into the dealership to discuss some paperwork. It was then told to me that after all, the bank that I signed the contract with decided that they are not going to honor it. I had to either give it back and drive home in my previous vehicle that I traded in, or sign a NEW contract with a massive increase on interest rate. YOU ARE READING THIS RIGHT. THE CONTRACT I SIGNED WAS NOT BEING HONORED BY THE FINANCE COMPANY AND DEALERSHIP AFTER (14) DAYS. Nothing changed in my credit, and nothing was shown to be inaccurate in my application. I have NEVER had a legal document that I signed given back to me and told that the SELLER is not going to honor it. If I just showed up after 2 weeks and said I do not like the terms and want to change it, they would laugh me out the door. I had to either surrender the vehicle IMMEDIATELY or pay MORE money. I never thought signing a legally binding contract can just be denied, after 2 weeks, with no lies or wrong information listed. The only recourse will be to let as many people as I can all over the world know that in Texas, a vehicle contract with Autonation means NOTHING. There are NO words to describe the feeling that a contract means nothing. There is NO language in the contract stating that it is waiting for approval, but this dealership makes deals, signs contracts between customers and finance companies, without getting approvals. I thought problems like this might come from a used car dealership that could be shady, but not the dealer on a NEW vehicle. I have been lied to at every point of the process of buying a NEW vehicle. Wrong price listed, NOT new as stated, contract cancelled after (2) weeks, and either sign a NEW contract with higher terms, or take back your previously paid off trade in and act like the last (2) weeks never happened.

Frank Wisniewski II Feb 2, 2017

We bought my wife’s car here at AutoNation Chrysler in Katy TX and paid like $58K for it then we had to have the engine replaced with less than 5,000 miles on the car this was not their fault but it was another $15K then we bought a used truck from them another $18K. So around $90K in a year. The truck had an extended warranty and I would not have bought the truck without one. Two months after I have the truck it starts having transmission problems, now the warranty they sol...d me denies the claim to replace the transmission stating it has aftermarket parts in the transmission which lets them off the hook. Here is the issue if you are selling a used vehicle should you not expect it has aftermarket parts on it! So I call AutoNation and tell them the lied and sold me something I cannot use I wanted a refund for the warranty a lousy $2K remember the got $91K from us, they say we will refund warranty amount I said good I will use that money to help pay for a new transmission and I think I will be okay with this! The work is going to be $3-3.5K they said no we are not going to give you the money we will take it off of the back of the loan! What! Wait a minute off the back of the loan! I will end up paying interest on the warranty one I could never use plus they got me to buy a vehicle I would have never bought without a warranty. I told them it seems like you packaged the two knowing the truck had transmission issues and you were going to sell it to some un suspecting customer and then they have a loan and a truck the cannot drive and a warranty which will not fix the damage. Everything was fine with my wife’s brand new car of course it was it did not even have 11 miles on it when it was purchase I would not expect there to be an issue. You find out what kind of company you are dealing with when you buy a used vehicle and have issues. If you value your time and your money don’t buy a vehicle from AutoNation at any location. They are willing to lose your business over a lousy $2K this shows they don’t care one bit about any of their customers after the sell only the lie until the sale is finalized. See More

Bill Warren Jan 13, 2017

Jan 6 2017 update: After reporting my concern to Maggie (scroll down below) she quickly escalated and corrected the problem. I previously thought the business rejected my trade in as a whole but I quickly learned that it was not the business' position and instead was only that of one person. I personally spoked to Keith Kappmeyer and Maggie Eagle who both apologized for the problem, and they bought my trade in as expected. Their quick resolution to the problem demonstrated t...heir ability to recognize issues within their organization and honor their committment. Because of this, my perception of the business has changed and I would be delighted to business with them again. I highly recommend anyone looking to purchase a vehicle at this location to ask for Maggie Eagle. She was pleasant, knowledgeable, honest, kind, and not pushy. My review of Maggie is that she looks to help her customers which is the most important part of doing business. Thank you AutoNation! ------------------------------------------------------------------------- December 30, 2016 I was looking to buy a Jeep Wrangler, and AutoNation on Katy Freeway in Katy was one of the dealers I visited. Their price for a new car was not the best, but I had a trade in which they valued higher than almost everyone else. I asked Maggie Eagle "If I don't buy from you would you still buy my trade in?" and she yes. So one day later after I went elsewhere (Helfman CDJR on Katy Freeway in Houston) to buy my Jeep, I went back to AutoNation in Katy to sell my trade in, and Maggie directed me to Omar Aceves, who looked at my vehicle one day after Maggie already gave me an appraisal, and refused to buy my trade in and said 'sometimes we value your trade in higher to win your business, but since you are not buying from us, from a business perspective it doesn't make sense to buy back your trade in'. In other words this is a direct contradiction to what Maggie told me. Needless to say I was highly disappointed with his rejection. And I am glad I did not buy from a dealership. As I mentioned I went elsewhere and purchased the vehicle I wanted. See More

Keith Cole Jan 2, 2017

Our sales guy Chase Mechell was amazing and so was the sales manager. I was referred here by a fellow Jeeper. I have been dealing with Jackie in the service dept. it has been 2.5 months since the process has started on replacing the factory hard top under warranty. I was told I would receive a call from her in a week. A week goes by... 2 weeks go by.. No call back. So I call and ask her what the statues is on Chrysler approving the warranty that she said it would only take a week or less for them to approve it. I was told she would contact Chrysler and call me back a later in the day. A week later I still had heard anything. So, I call back. Being told the same thing that she would call me back the following day. 2 weeks go by and still no call back so I call her again. And I'm told the same thing. This time I make mention that that's what I had been told every time before and was thrown a complete attitude stating she said she will call me back that afternoon. 2 days later I got a call stating she hadn't heard anything. I thanked her for calling me back and her response was "I told you was going to call you back". I explained it was 2 days after but yes you called back. I finally call a manager after a week or so of still hearing nothing. I was told he would call me back... I think can see the trend.. So... Finally I get a phone call on 05/30/2015 from Jackie informing me that she has finally gotten the approval for the top and it was ordered. That it would be in later the following week. Come Friday the following week and guess what? So I called on the last Monday and Jackie threw an attitude again stating that she said it would take 3-7 business days to get the top when she talked to me the last time. I informed her that's not what she had told me. I was told she would check with parts that afternoon and in the morning and call me back....... It's Thursday and I'm still waiting. I highly recommend the salesman Chase.. But will NEVER take the Jeep back to the service dept. I will also be letting all of the Jeeping and Off road community within the greater Houston area to steer clear from the service dept.

Bill Schietzelt Jun 11, 2015

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