Everything was fine but they had said last week When I had made the appoint a shuttle service would be available back to my office. After I had dropped the truck --the shuttle driver says I wont be able to drop me. Its amazing how people plan out their days and hours according what people tell us. We have bought a total of 7 trucks from auto nation and by far the AutoNation USA on South loop is 10 times better. For some reason no one at any of the dealerships sees the extended warranty that the company purchased only on this truck purchased at Katy and they have all said that the finance department never entered the warranty on the system even thought they charged the 899 and 139 warranties.

Always appreciate the level of professionalism and customer focus. Kai deserves 10 stars for ensuring our Wrangler was properly serviced and prepared for a cross-country journey. THX folks...

Brought my truck in after going off the road and getting a check engine light. I had to wait a few days to drop it because of their volume, and by then the light cleared itself. Nonetheless, I dropped it anyway because I just wanted to make sure I hadn't damaged anything and I needed to get the tires rotated as well. I was told when I dropped it off that they would need it overnight and I could pick it up the next day. My only complaint is that I waited until almost 6pm the next day to get an update and still hadn't heard anything. I called Andrew to find out the status and he said he would have to check with tech. An hour later, he called to inform me that they were finished checking out my truck. I think that either the tech forgot to look at it or left for the day. From what I was told, they only hooked up the diagnostic unit to scan the codes that were in the history (which I could have had done at an O'Reilly's on the spot the previous week.) I was hoping there would have been a physical inspection of the area I was concerned with, and didn't notice that it had been addressed on the paperwork. While my experience otherwise was great, I feel the communication could have been better, as well as verification of my original concerns.

I am only familiar with the service side. the communication was not good at all but the work was done well. also, very high priced service ($200/hr labor) which seems above the range for a repair shop

My experience at AutoNation Katy was a safe, secure and easy car buying experience; especially during COVID-19. All employees wore mask, and enforced social distancing very well amongst their employees and potential car buyers. Their attire was clean and coordinated, unlike the other dealerships I visited while car shopping. There are only a few people one will remember in life, and one of them is a car salesman. I had the pleasure of working with 2; Beau and Marvin who fitted me in a 2020 Jeep Wrangler Sport (JL). I must say, I didn’t even have to test drive the 2 door, Beau had me sold at hello! The first Jeep he pulled up was just right. Marvin, set me up with the best buying options with numbers and made me feel very secure and confident with my purchase. He's the salesman you'll remember! Lastly Victor in finance really made my car buying experience a breeze, we went over numbers appropriately and in a timely manner. He shared his Jeep experience with me and we further discussed the vehicle options and add ons that signed the deal for me. ⭐️⭐️⭐️⭐️ 5 stars for me! Thanks for working through COVID while still placing many in their dream car.

Idiots and buffoons. Three service reps. Three different stories on why work wasn't completed.

It's a very long story but let me put it this way, after multiple trips, long delays and false promises I ended up taking my Jeep to another dealership where it got immediate attention and got a new engine under warranty. Never going back to Autonation again.

Sales agent made multiple promises but never followed through on most of them. Agents broken promises has already led us to not recommend your location.

Love Mopar

Got a great deal and my sales person couldn't have treated me any better! However, the finance side of the purchase was a complete disaster! Paperwork payments didn't coincide with interest rate. Finance manager said "their systems don't make mistakes". Got that fixed, signed paperwork, used credit card for down payment then finance manager says "ugh...credit can't be used for entire down payment". Used credit card for full down payment, used debit card for partial down payment and waited 5 days for refund - not a pleasant experience! Informed the sales manager, FCA of America and will not be servicing my truck there!

I brought my 2012 Jeep Grand Cherokee Laredo due to engine ticking. I have had vehicle for 2 1/2 years and it has been a money pit. I dropped it off 6/30/2020. I was told $169.00 diagnostic fee. I had to contact my service advisor Aiuella if I wanted communication on what was going on. On 7/2, I spoke to Service director Calvin concerning my displeasure with cost of diagnosis which was 763.00 now. Calvin said to me why would I expect him to help me when I hadn’t brought my vehicle in since May 2018. I told him he wasn’t going to help me and got rude in which he hung up. I waited for about 3 hours and called to check status. I was told vehicle was ready for pickup. I asked if repairs were complete. I was told no because I refused repairs. The cost was $433.00. I had my wife call 7/3 to let them know we didn’t refuse repairs and we needed it fixed. I got two quotes $1400 and $1800. I chose $1800 because I would have had to take it back eventually. During this whole process I have tried to contact GM Cecilio Flores and he doesn’t answer his calls. I have written and spoke to Jeep Customer service and they can’t help with offsetting any costs. It has cost me over $3800 in last two weeks and over $5500 in repairs since I purchased March 2018

Very bad 👎

To the manager at AutoNation I just wanna let you know on our recent visit at the service center We experience outstanding service by Andrew He was very helpful and knew exactly how to get the job done I cannot begin to tell you I personally appreciate him for his effort in doing a great job assisting customer . He’s a very valuable employee to AutoNation Sincerely Mitra / Cindy .

Our service advisor Kai Young, made every attempt possible to help us with a failed part. Jeep took over 2 months to provide the part. Not good from Jeep. Once the part was in, Kai let us know and we were scheduled for the repair. Kai let us know when the repairs were complete for us to pick it up.

I drove up with my 2018 Ram 2500 with a check engine light on, no appointment, and got in line. Within 5 minutes a Technician came to and checked my vehicle. He said he would try to have a diagnosis and possible repair, if required, within 48 hours. Nailed It! No hassle, no fuss. Go it done!!

Just bought my 2020 Jeep Gladiator from Autonation in Katy, TX. My sales representative Kathy Nguyen and Finance representative Anthony Berry were extremely knowledgeable, helpful, and provided the most pleasant experience in buying a new vehicle that I have ever had. I strongly recommend going by to see them if you are in the market for a new vehicle. Thank you Kathy and Anthony.

Always great energy from staff.

They have the worst customer service ever in the service department. I called on June 6 a month to schedule service due to a check engine light and requested a loaner. I was told you have to do that 10 days in advance. I was placed on a waiting list for a loaner and when I called back a week later just to get an update was told I was #4 on the list and I would get a call as soon as one becomes available. I called back the following week and was then told I was #10 on the list. How I went from 4 to 10 baffles me. I call @ 8:47 on June 30 and was just told I was not #35 or so on the list. I need to understand how this loaner car list works, because obviously it's not first come first serve at this place.

I was lucky to talk with Christina Ferri who professionally and expertly assisted me in getting the recall parts and service completed .I highly appreciate her time and efforts .

I had an appointment at 11:00 AM, the advisor told me it was going to be one hour and a half because I had an appointment, I waited for the hour and a half, I walked outside and my car was still parked where I left it, I asked the advisor and he told me I was next on line, then after waiting for an hour and a half more they finished the oil change. They did not wash my car or changed the sticker that has the next service date.

I had issues with my trunk slamming down on my 19 Dodge Challenger. Tristan was awesome. He helped me over the phone, scheduled me to come in the next day, and my trunk was fixed the day after that. Smooth transition. My husband bought his challenger from here and I bought my car from a different location but I only trust Autonation Dodge with my vehicle. Great job.

Great Service, very friendly people and good work.

My service writer did an excellent job communicating with me! I was a bit disappointed that as soon as I got my truck back for three recalls and regular service my windshield washer fluid low alarm came on. My previous experiences at other dealerships is all fluids are topped off when service is completed. Also, I asked to check a failed tail light alarm and the alarm was still there as soon as I got in the truck. I would expect after having the truck 3 days that it would be all fixed up and good to go. I reached out to the service writer and he was very responsive and offered to top off the fluids and have the alarm checked. Unfortunately that’s at the expense of my time and I feel it should’ve been done during the three days they had the car. I’ll definitely give the service department another chance on my next service interval and my hopes are they do a much better job.

Every time I come to this place the staff are always busy talking to one another/playing. No one seems to take their job serious here. I get a call saying my vehicle is ready and when I arrive a hour later my vehicle is still in the air tires off and our service tech (Kia) is no where to be found. Other staff members can’t find any paperwork or my keys for about 15 mins before they get the smart idea to call him and apologize to him for disturbing him. Once he finally arrive we get the lame apology about how they where waiting to confirm if we wanted any other service done and that it would be another 15 to 20 mins before they could get my tires back on the truck .... when I only brought it in for a oil change.. you would think after buying the truck new from the same dealership bringing it only to the same dealer service department for problems you would get better customer service... but no biggie I’ve got 9 more prepaid services for oil changes and at this point I would rather lose out on them then be treated like this at any service department. I also love how they promote being more clean with the COVID-19 virus going around didn’t see any extra steps being taking no floor mat no seat covers nothing if anything once I got my truck back it smelled like someone let loose a couple of times to where I had to go get it detailed after. Truly wouldn’t recommend this place to NO ONE......

My service adviser George is awesome. He knows what he is talking about and he is always very accommodating with my schedule. Will definitely recommend him to anyone that owns a Jeep or Ram product.

My experience at AutoNation was not bad. I would say it was fair service for an auto dealer. My biggest complaint was that our sales rep kept walking off and would leave us in his office for 15-20 mins at a time. It got very frustrating because it made me seem like I was just a number to him and he didn't care about me as a person. He kept just trying to push the paper on me before I could realize the vehicle only had 1 key and other minor things like that.

I think the people at AutoNation are polite and easy to work with. But here is why I only give them two stars. I recently purchased a vehicle from them, and I'm a bit disappointed with a few things. First, when talking on the phone with the salesman I asked if there was anything that could be done to make my long drive to Katy worth the time and spending a bit more for the car than it's worth. He told me that he would "throw in a maintenance package" which is a package that takes care of tire rotations and oil changes for a certain time. I figured that was fine. When we talked about financing I was told that they could beat my banks financing that I was already approved for. This sounded great to me, so I went ahead and made the drive down there. Once there, there was no talk of a maintenance package being thrown in. I was looked at like I was crazy. So that was a lie. Then the financing rate was exactly the same as my banks after I was told that they would "beat" that rate. 2nd time I was lied to. I was able to bring this up and so they ended up coming back with a .01% better rate just to shut me up. Then when I asked about a 2nd key they told me that there was no 2nd key with the vehicle and that getting another one would cost me $400-$500. Seriously? I just purchased a car from them and they couldn't toss me a $500 2nd key?? That's insane. Also, the Tire Pressure Monitoring System in the vehicle was rated for tires at 80psi max (stock), but the tires that were actually on the vehicle were only rated for 65 (aftermarket). In order to get the vehicle to stop complaining about tires being under-inflated (which they weren't, they just had to re program the computer) they OVERINFLATED the tires to 80+ . This is completely dangerous and negligent. If I were to have a tire blowout on my way home, they could have been at fault and myself and my family may have been seriously injured or worse! Also, they tried to tell me that it was impossible to reprogram the computer for tires of a different pressure. That is absolutely untrue, and I was able to have a local repair shop near my house re program it for me, FOR FREE! So based on the lies I was told in order to get me in the dealership, the life risking tire over inflation, and the lack of a 2nd key, I will never use this dealer for any other car I buy in the future, nor will I promote this dealership to others that I know. All of this could have been avoided by just giving me a 2nd key (or even a discount), re programming the TPMS computer, and maybe not lying to me just to get me in the door. If those expectations were met I would be buying all my future cars from them. But not now, I seriously felt like I was betrayed and put at unnecessary risk. EDIT: 06/10/2020 - I called the number in the response below and spoke with the general manager. He was receptive to my feedback and at least offered to try and get me a 2nd key. No mention of the maintenance package, but I'm over that now and don't expect anything there. The rest of the issues can't really be fixed after the fact, but he was at least in agreement that these things need to be addressed for future customers. The fact that they at least reached out to talk says a lot and was enough for me to bring the review up to three stars. I think it shows that they would like a chance to make it right which they have no obligation to do. I don't have the 2nd key yet, but if it actually happens I'll be impressed enough to edit this review again. Some faith has been restored in this company. EDIT: 06/19/2020 - I was able to get a 2nd key made and the General Manager paid for it as promised.

Excellent experience and service at AutoNation Dodge with Tyler Painter. He was superb. Followed up with us on the maintenance needed on our truck. Very professional and courteous. Definitely will come back and request Tyler again. Thank you

Awesome sales experience! We just purchased a 2020 Jeep Grand Cherokee from AutoNation Katy & would highly recommend this dealership. Carlos Gonzalez is the best sales associate we have ever worked with during our 20+ years of buying cars. His knowledge, patience & communication throughout every step of the process was above & beyond. He is knowledgeable, professional & understood our needs during the negotiation process. No-pressure & no hidden dealer fees or surprises. We also spent time with Arthur Lindsley. He provided excellent service & was very responsive to our questions. If you want a professional, attentive & positive sales experience, go to AutoNation Chrysler Dodge Jeep RAM in Katy.

My entire experience was fantastic and flowed without stress or irritation. I worked with Sherif Hanna who was professional, kind, helpful, and attentive to what I was looking for. A special THANK YOU!! to Sherif Hanna & everyone that was involved with my purchase at AutoNation in Katy!!! It was a pleasure to meet and work with all of you! You made the entire process stress free!! Thank you :0) I recommend Sherif Hanna at AutoNation to everyone!

Very bad experience. I had to call and check on my vehicle that had been “ready”. They did not do everything I asked them to and they were very disorganized. It was very clean though.

Do NOT buy their used vehicles until you drive it to a shop for diagnostic scan. Screwed me for over $2,000 in repairs after the light came on within 50 miles of the dealership

Do NOT buy their used vehicles until you drive it to a shop for diagnostic scan. Screwed me for over $2,000 in repairs after the light came on witbin 50 miles of the dealership

Do NOT buy their used vehicles until you drive it to a shop for diagnostic scan. Screwed me for over $2,000 in repairs after the light came on witbin 50 miles of the dealership

My Jeep has been sitting at this dealership for 8 weeks now waiting on a part that’s on global backorder. They’ve done nothing to try and get the part. I was told to contact Chrysler myself. After 7 weeks, I contacted the CEO of Chrysler. He got the part overnighted with in a few days. Chrysler called to let me know it would be there by 10:30am Wednesday. I told Thristan that the part was there and he repeated told me he checked with parts and it wasn’t. Chrysler called and talked to Rich in parts and he said it was there. The part has been there for 3 days now and all I’m getting is excuses as to why my vehicle isn’t being worked on. I’ve received texts from the service person, Thristan, that are very rude and disrespectful. I have every right to be frustrated and upset, but I’m being treated like I’m the problem. Awful customer service!

My Jeep has been sitting at this dealership for 8 weeks due to the part being on global backorder. After contacting the CEO of Chrysler, they had a part overnighted to the dealership within 2 days. When I told the dealership it was overnighted and would be there yesterday by 10:30am, I was told repeatedly that it was not delivered. I received another call from Chrysler this morning with the tracking number showing it was delivered yesterday. Dealership responded with more excuses as to why they didn't do what needed to be done. This has been the worst dealership experience I've ever had.

I have been here twice to get my oil changed. Both times I have had an appointment and both times I was told it would be an hour to an hour and a half for my service to be completed. Each time it has been no less than 3 hours. I would figure since I had an appointment it should not take this long. The staff is very friendly, but the wait time is unreasonable in my opinion.

Unfortunately they are busy as hell. They have so much service business that if you drop your vehicle off on Monday morning at 7, with an appointment, the diagnostic technician cannot look at it until sometime late Wednesday. I decided not to have my vehicle serviced here because it will take them a week to do what I can do in my driveway in about 3 hours.

I do not understand why they take appointments when they do not honor the appointment. When I arrived for my time, I was told it would be 24-48 hours for what is an hour long repair. If you have a backup and can not see vehicles for that amount of time, that is fine, but do not keep taking appointments. It’s very easy to regulate that system and leave mechanics available for walk-ups and some for appointments. Simple business strategy.

Great service! Tyler kept in touch with me throughout the day with updates.

Absolute best car buying experience...

I had my Jeep towed in for a dead battery (still under warranty) on a wednesday at 10:00am. i did not get my jeep back until saturday. On friday, i texted the service person at 4:00. i never heard a word about my jeep until i texted or called them. i opted to pick up my jeep on saturday morning. i am sick of AutoNation. They did not return my lug nut keys the last time i was there. my question - how is it that a battery replacement, oil change and tire rotation take 2 1/2 days with no call back on the status of my jeep

Christina in customer service (Katy) talked me through a crying jag when my Jeep Grand Cherokee Overland died when I was out of town. then she helped me arrange a tow truck, met me at the service counter when I arrived and got my Jeep back to me the same day, good as new. Kudos for going the extra mile Christina.

Daniel was an amazing he took care of all of my car needs. He made sure my vehicle was serviced properly. Daniel made the process as smooth as possible

Very good

Had a great service consultant but upset that they put 150 miles on my Jeep just to check the A/C issue.

Excellent service and my customer representative was very professional and kept me informed about ther process and was knowledgeable about the service. Leanna was Great!

Kai is really awesome! He got my truck in and out very quickly for an oil change, where everywhere else I would have to wait hours. Highly recommend asking for him!

Great service and attention to detail.

Arrived at 6;45 as told to over the phone when I tried to make a appointment. Was told on the phone no appointment was necessary. I watched the mechanics stand around and do nothing till 7;30 when they finally decided to work (I am a certified aircraft mechanic). It took 45 minutes to do a simple oil change on my car with 3700 miles on it ( first change) The guy who checked me in told me it would have been faster ( impossible since know one was working till 7;30 ) if I had made a appointment ( which your people on the phone wouldn’t let me) Do you really want this review on Facebook. Your service department opened at 7;05 not 700. You have a real management problem that is exactly like what I encountered in your lousey sales department ( took two tries to get a new car to pass inspection). If I wasn’t supposed to get 8 free oil changes with my sale I would never go back to your maintenance department.

Customer service is still bad, advisors still are not honest, recently I went to get an oil change and a replacement of a front low beam out, my advisor was not there and Christina another advisor told me my advisor was on vacation so she did all the initial process for my request after a couple hours I got a phone call from my advisor so he was not on vacation, my point is how to trust them if they lie to you with simple things however I ended paying almost a thousand dollars for the service which according to the electrician A lamp needed to be replaced, I do not know if any other customer will fill comfortable after those lies because I don’t. I sent the part to get inspected to let me know if it was really needed to be replaced. All I can say is don’t trust completely at all that they tell you.

They are professional

Great customer service. Paige & Kaitlyn are awesome.

Great service. service rep, Kai Young, was outstanding in discussing options for both my Jeep Grand Cherokee for the 50K check up and providing best options on replacing tires on our Jeep Wrangler with deal that AutoNation had going for May. Labor costs at dealerships are always higher than one would like but understand the reasons.

Service as scheduled, advisor friendly and knowledgeable, fixed problem. Under warranty so no value rating

I was very pleased.Great service.I be back

Very poor customer service.

Thristian was very professional while helping me protect my investment. He was knowledgeable providing me with several tire options. The entire Service department made my experience exceptional.

As always these guys have done an amazing job! Israel in service and his team got me back on the road as soon as possible. Continued contact while they had my new Jeep for two weeks, updating me the whole way. Great job Israel and team!!!

Thristian did an exceptional job taking care of my service needs!

They were very quick in customer service and very polite.

Fantastic! Experience! Tyler Painter in the Service Department did a great job for me. Thank you!

IGNORANT Customer service department, left and came to Mac Haik. SOOOO much Better

Friendly people and got a great price on a new Ram...

Collin assisted me with the repair of the front collision sensor on my 2018 Jeep Renegade. While we waited for the 3rd party who was going to pay most of it off to finally respond, he was never pushy or impatient. He was engaging and offered both food and drink. Definitely recommend working with Collin

Purchased a NEW 2019 ram 2500 diesel from them. They delivered it with bedliner over spray on the body. Bedliner on rails wasn’t finished. It wasn’t washed and the headliner had damage to it. Sales man said they would take care of it. No response since last email. Don’t recommend them at all.

I bought a new 2006 Dodge Magnum from Helfman because the then Allan Samuels would not match the price that was $400 less. I had all my service done at Allan Samuels, until the warranty ran out. it was almost always a good experience due to Steve Gregor. The take over by AutoNation removed access to previous service records and changed the entire feel of the service department. I now have a new Steve in Tyler Painter. He went out of his way to get the Magnum front end back in shape in record time and kept me informed throughout the process and helped in any way he could. Thanks to Tyler i will start having my Magnum service done at AutoNation again.

Service Rep Daniel was great. Went through what was needed in detail. No pressure. Jeep is running great.

We had a very awesome experience at Auto Nation Katy!! We are rating your service at a 18 out of 20. We were in for our first oil service & tire rotation Tuesday. After we took care of a glitch in our service contract, then it was Thumbs Up!! Daniel, Delsy & Mark in Finance took excellent care of us!! Thank You all & look forward to our next visit. Thanks Auto Nation, William & Jenise Caudle <><

Excelent

The customer service Aiuella gave me was the best by far from any dealership I have done business with. She called with updates, answered questions in a timely manner and was very friendly.

Kai Young was very helpful , and was able to find the intermittent problem with my car , also took care of a recall, Ray the technician ,work was excellent my car feels great thank you !!!!!!!!!!!!!!!!!

Collin was great, both professional and friendly.

Tyler was amazing. I had my 1yr old daughter with me when we dropped off the truck for an oil change, Tyler did everything he could to get us back on the road quickly including oil change, 2 recalls, a car wash and even staying through his lunch break to ensure it was done in a timely manner. Thank you Tyler!

Great customer service! Very professional services. Of course if you make an appointment a few days ahead.!!

To experience their great customer service. Thanks Tyler!!!

I had a quick and easy buying experience. The team also helped me and went the extra mile after I had some complications. From management, CFA and the sales team provided a great solution and help me go thru the process. Thanks a lot TEAM!

Jose Mariano made my car buying experience at AutoNation so easy. Explained everything from start to finish and showed me around so I would be familiar with the maintenance process when the time came to bring my new Jeep in. Everyone was very courteous. The sales manager worked alongside of Jose to get me the best deal possible. When it came time to sign my documents, Marc made the closing very easy and helped me decide on some options. Great experience overall! Highly recommend this location.👍👍👍👍 Dee M.

Absolutely well taken care of !! They took me in with my my appointment and was done fast. I was very please ! Want to thank the young lady that help me , very. Professional how she approach costumers . 👍👍😀

They took over 2 hours long for a 30-45 min recall repair . After seeing my vehicle sitting there for about 30 minutes I had to go ask for my keys and paperwork. They didn’t look busy at all and just not efficient.

I am a Jeep fan and have purchased about 10 vehicles from River Oaks dealership so i would always take my vehicles back to them for service. My son goes to college in San Marcos and he has a 2011 Jeep that now has 100,000 miles on it and i have had some work done at the dealership in San Marcos and La Grange. We now live in Cane Island and have found it much more convenient to use the Auto Nation service department. Kai Young has been a real pleasant and knowledgeable service writer. i have for many years preferred using Jorge Fernandez at River Oaks and I still highly recommend him but from where we live it is a real long drive to get to his dealership. My wife drives a 2018 Grand Cherokee and our two sons and me all have Jeep Wranglers.

They were great to work with.

Andrew was top notch. We had an odd problem and he went the extra mile to talk to the FCA engineers to make sure everything was done correctly.

Easy to work with, clear communication, and the quality of work was great.

Christina is a great service agent.

Excellent service advice!!!

I recommend the service department there . KAI and Jackie were great to work with . Great , customer service and my car was fixed in a decent amount of time . Although while buying my car from the sales department was horrible . My Financer was Mark . Although he did throw in free oil changes my service wasnot great or at least comforting considering it was my first purchase. The car was given to me in poor condition brake light hanging with one screw, mirror glued back on with glue running down . Although my sales experience was not at all great . the service department made up for this by providing great customer service and fixing what was wrong after bringing it back . I did purchase one of the lower end cars which may have had a lot to do with the service received in the sales department but despite the amount of money I spent at this dealer I should have still received the same customer service from sales as if I was buying a 2020 Mercedes.

I made an appointment with Collin at service and when I shows up there was about 10 vehicles in front of me but when I told him about my appointment he sent me to the express side and Collin came out and took care of me right away. Even though we have the pandemic and 6ft social distancing he still showed so much concern and such a friendly and great person. Even though this was my last oil change given to me by Autonation I will check your prices to see if their competitive with the market and if they are I will definitely be back!! Thank you all for a job well done and thank you Collin!!

Wonderful Customer Service!!

Went in to look at the new gladiator Rubicons. Adam and Kathy were super helpful, very kind, and patient with us. Definitely would recommend both of them to anyone looking for a new or used car.

Outstanding customer service and professionalism from the first interaction to the last.

$50 for a shop charge?? No rags, and no chemicals were used. Nickel and dime a person.

israel very professional, he always kept me informed of the process with my truck. and willing to help me at any time.

Nice people 👍 they take good care of you and your vehicle!

Excellent Service, this is my Dodge Dealership from now on.

I’m very happy with the service I received. Thristan was so very helpful in taking care of everything from start to finish. He kept me informed of what was happening with my vehicle. Provided me with a coupon to help with charges. Very nice and polite!

I bought a CPO truck from this place. Truck started making a clunk noise in the front end. I brought the truck back to have the issue repaired. I get a phone call stating they will not cover the issue under the bumper to bumper CPO program due to it being an aftermarket part( the way I bought the truck). Dealership wants to charge me 900.00 to fix the issue. I decline to have issue repaired and bring the truck home. I find the issue is a loose bolt in the suspension. Wow that took 5 minutes to fix. This dealership didn’t even put a wrench on my truck but tried to sell me 900.00 worth of suspension parts I don’t need. I would not recommend this service department

Arthur was an excellent sales man and very helpful

Appointment was made in advance, they advised that parts were not on site, in advance. No surprises. After analysis, job was completed on time.

I would not recommend using this service department for anything. They had mine for 3 weeks for an ac repair. After being assured it was going to be ready I went and paid the almost $3300 bill, only to get yet another excuse as to why it was not ready. They ended up sending it to another dealership to complete and when I got it back it was missing the whole top portion and wipers. Not very reassuring when you are missing pieces of your car and then find several screws in the interior floor after a 3 week wait.

Beautiful

This is my go to dealership for service and support. The service department here is outstanding, from the front lines to the most advanced mechanics. I highly recommend these guys for all your Dealership and service needs.

Jessy M. Help me every step of the way making my decision online. Met me inn person show me the vehicle and always smiling and willing to help during COVID19. I will hang down come back for more.

outstanding service. I bought my car here and although I live 10 minutes from Tomball Dodge,it is worth the 30 minute drive here for service. I had work done at Tomball Dodge in the past. Their service leaves alot to be desired,from the service staff to the quality of their work.

Very respectful and helpful staff ! I would recommend anyone to come here that is looking to purchase a dodge/jeep/Chrysler

Quick and personal service from Collin E He is great to work with and goes out of his way to make sure all work is completed quickly and correctly.

They did everything the could to make sure we were getting something me and my fiance wanted went through a couple of cars hector our car sales man was polite respectful got use in a vehicle of our dreams that day he work hard to get use a good deal and was nice and I would go back to him

AutoNation Katy where I purchased my 2020 RAM went above and beyond to meet my price and terms. Their staff was courteous and willing to help.

Came in for a recall on my 2015 Jeep GC. Made an appointment and the service adviser met me outside as I pulled in. I expected to take several hours, but it was done in less than an hour.

Great service

Worst experience ever!!! Bought a Jeep Wrangler in January 4th 2020 but it’s for repair since February 22nd 2020, for the 3rd time. And no one knows what the problem is!!! If I could select zero star I would!!!

Worst experience ever!!! Bought a Jeep Wrangler in January 4th 2020 but it’s for repair since February 22nd 2020, for the 3rd time. And no one knows what the problem is!!! If I could select zero star I would.

Great Service, Perfect Professionalism and quality

The service advisor Israel Santana was such a pleasure to work with. He knew the status of what was going on with my vehicle always. Israel always kept me updated. Israel is very knowledgeable when it comes to answering all my questions, he knew exactly what was going on with the vehicle. He was very courteous and helpful. I would return here again.

very good customer service! Israel had the car in and out in no time !

Leanna my service rep. Was top notch. Stayed in contact with us and help make a few things get solved sooner than expected👍

I live in Denton Texas and found a Dodge Challenger online in Katy Texas about 250 miles from me,Communicating with them online I was able to make a really good deal on the car and get a good price for my trade in. The only problem was they were 250 miles from me and I did not want to drive to Katy to trade in my car and Get the new challenger,my salesman Mr Carlos Gonzalez talked it over with his manager Mr. Kevin Gonzalez and they Suggested that Carlos could deliver the car to me and pickup my trade. Needless to say I was floored this was so much over and above I could Hardly believe it.Not only was I able to Buy this car and get a great trade for less than I could locally but they delivered it.Incredible!I have been buying cars for 50 years and have never been more happy with the people and a Dealership as I am with Auto nation Katy TX. Thank You Very much Katy Darryl

I could write a 20 page paper on how bad my experience here was but the character limit will require just some cliff notes. I just bought a Ram 1500 Laramie from here. I love the truck still and am happy with my vehicle choice but the dealership has been awful. I spent weeks negotiating the deal ahead of time to make the process quick and smooth on day of purchase. The price I thought we had a very clear understanding of was not honored on day of purchase. Speaking with the general manager about this was a waste of time. He was proud of his team’s tactics to get the sale. It was a very uncomfortable conversation because he just kept trying to manipulate me into believing I was the problem and not him or his staff. Much like how a mentally abusive person keeps their spouse in a relationship. Even with all my efforts to make the process go smoothly including having pre negotiated the deal, having the exact vehicle picked out and the trade ins valued the week prior - it took SIX hours to purchase the vehicle. They also lost the second key and I had to wait days to get a replacement. I purchased a side step that they installed. It now needs to be uninstalled because they installed it wrong and unsafely. It is missing hardware and the middle brackets are installed backwards and upside down. While installing the steps, the brand new truck somehow has a dent in a door. It seems intentional based on how quickly the salesperson cleared the dealership of any wrongdoing. It usually takes hours to get a response from anyone there but when I mentioned the dent (that my wife noticed the second she got home with the truck because she was sending me pictures of the steps) it only took 9 minutes to get a response. In that 9 minutes a seemingly full investigation of the dent took place including interviewing coworkers. The end result was refusal to repair the dent but they would be happy to get a quote for me to pay for it to be fixed. Do not come here for anything. Do not purchase from here. Definitely do not get maintenance done here. Go somewhere with ethical, responsible and knowledgeable staff.

quick, professional. Service was under warranty, hauled car to shop, next day returned it to my home.

Service at this dealership was the best I have experienced in some time. I did not have to wait an excessive amount of time to be helped and the Assistant service manager that helped me offered to make the repair while I waited as it it was a simple task. If the Jeep has to go back to any dealership it will be this one. Thanks to Collin Eaddy (Assistant service manager) for an unexpectedly good dealership/service experience .

Had no issue servicing my truck. Service writer was very helpful and got the work done in a timely manor with great communication.

I'm sitting in the lobby returning a 2011 Black BMW : below is the information!!! Vehicle Price: $8,987 Vin: WBAPK5G56BNN28622 Stock Number: BNN28622 Exterior: Jet Black Interior: Black Mileage: 95647 While testing driving vehicle after traveling 157 miles the car started smoking. They told me that it needed a minor valve repair and that I could come back and purchase the vehicle later that week. They called me 4 days later stating the part had come in from BMW and the car was repaired. My gut feeling told me to still get a pre purchase inspection because they will take the car back within five days of purchase. I drove another 157 miles to purchase the car. While test driving it I noticed a light I mentioned on my last drive was still on. They got Edwin from the service department to come and speak to me. He stated that it's a light that is coming on for the tail light but it works. We walked to the back of the car and it was not working. He said it had been. They claimed to take the vehicle back to the service department to fix the light. I signed the paperwork and returned home with the car. I didn't even take the car to my driveway, but straight to my local BMW dealer. I was called the next day with the findings from the inspection. That I will include below. The light was not fixed and continued to turn off unless you tap the light to make it come back on. The supposed valve repair did not happen and the head gasket is leaking oil along with other major oil leaks. The engine was covered in oil just from my drive home. After calling Jared, my sale person to let him know I would be returning the vehicle and they lied about repair work. He had a manager call me to explain that the repairs I forwarded them from the pre inspection were too costly and that it was not worth repair. The vehicle will be salvage. So I sit here this Tuesday morning waiting for my down payment to be refunded. They are actually being very unpleasant and acting like I did something wrong. The same chipper salesman I had in Jared the other day has disappeared! The finance manager has not said one word to me and seems to be taking his time finding out how to refund my $3700 down payment. I just was told to look in my email for my return. Do NOT purchase a vehicle from this place without getting a pre inspection of vehicle!!!! I was deceived and and then treated like I was the problem. This vehicle is only for a mechanic or somebody that does not mind paying $6700 in repairs!!!!!!! Please beware!!!! I have no doubt they will be putting this car on the lot to sell to somebody else!!! DO NOT USE THIS BUSINESS!!!!

Tristan was great from start to finish with keeping me updated on what was going on he was very polite that was the best part about Auto Nation it was no run around as I did get while trying to trade my car in Thanks again to Tristan for awesome service !!!!

I worked with Tammy! She was wonderful and I would recommend anyone to her. She met my needs and listened to what I wanted, and just helped me throughout the whole process!!! Thanks Tammy I am one happy momma!!!!

This was the review i posted recently

BEWARE!!!! THERE ARE OTHER OPTIONS NEARBY. The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement with a similar situation. This is a 100% true story! My 84 year old mother brought her 2019 Jeep Cherokee with 2300 miles into this dealership for warranty repair work. Shortly after dropping the vehicle off, she was contacted by the Service Department and informed that the vehicle had minor scratches and body damage on the passenger side. No visual inspection was conducted at the time that the vehicle was dropped off. AutoNation Katy Service representatives are 100% confident that their video surveillance system is state of the art and were able to trace the car throughout the property, they could not show any proof that the damage was on the vehicle upon its arrival. We are 100% confident that this damage was done at this dealership. After a week, my mother was contacted by service and told that the original service issues that she had reported was in fact the result of a collision and that the repairs would cost in excess of $3000.00. While she was confident that she had not run into anything, there pressed the issue and she was left no choice but to file an insurance claim. After two more weeks, we called to check on the status and were informed that the vehicle was not there and had never been there. We contacted the insurance agency to ask for their advice and they suggested taking it to the Service King across the street. When the vehicle arrived as Service King, they contacted us and stated that the issues that were reported to be the result of a collision were in fact a faulty wheel bearing and that they did not feel comfortable proceeding with an insurance claim as the dealer should have repaired under warranty. FCA customer service was contacted and instructed us to take the vehicle to another dealership. We choose Mac Haik Houston as it was nearby. Mac Haik received the vehicle, immediately confirmed that it was a faulty wheel bearing and the vehicle has been repaired but will be returned with the Body Damage that AutoNation created. We went to great lengths to resolve this in a fair and ethical manner. Unfortunately the FCA Customer Service Representative assigned to our account was less than helpful, condescending, and simply rude. The mechanical and electrical issues have been addressed under warranty, however, the body damage remains and FCA Customer Service is not willing to pursue this any further. The issue remains un-resolved and we will now be pursuing the fraudulent insurance claims with our insurance carrier as they have paid out 30 days of rental coverage, 2 tow truck expenses, and have processed a claim based on the false information provided by Autonation Katy. This is clearly a case of a service provider taking advantage of the elderly and a clear case of questionable ethics. This is portion of the final email that was sent to FCA Customer Service after their representative informed me that the case was closed and then hung up on me. BEWARE!!!!!!! THERE ARE OTEHR OPTIONS. ______________________________ SENT TO FCA REPRESENTATIVE – I do not appreciate your hanging up on me just now. The pattern of your not having the ability to get facts straight continues to amaze me. Your condescending and over arrogant attitude is shocking to me as your role in this matter is that of Customer Service. The fact that you have “Informed” me that you will be closing this case and have no continued interest in dealing with the body damage that occurred to this vehicle after it was dropped off with Autonation further amazes me. This dealership has committed a fraudulent act and have obviously taken advantage of a Senior Citizen in order to receive financial gain. The principle of this is utterly shocking. Your inability to see through this is atrocious!

BEWARE!!!! THERE ARE OTHER OPTIONS NEARBY. The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement with a similar situation. This is a 100% true story! My 84 year old mother brought her 2019 Jeep Cherokee with 2300 miles into this dealership for warranty repair work. Shortly after dropping the vehicle off, she was contacted by the Service Department and informed that the vehicle had minor scratches and body damage on the passenger side. No visual inspection was conducted at the time that the vehicle was dropped off. AutoNation Katy Service representatives are 100% confident that their video surveillance system is state of the art and were able to trace the car throughout the property, they could not show any proof that the damage was on the vehicle upon its arrival. We are 100% confident that this damage was done at this dealership. After a week, my mother was contacted by service and told that the original service issues that she had reported was in fact the result of a collision and that the repairs would cost in excess of $3000.00. While she was confident that she had not run into anything, there pressed the issue and she was left no choice but to file an insurance claim. After two more weeks, we called to check on the status and were informed that the vehicle was not there and had never been there. We contacted the insurance agency to ask for their advice and they suggested taking it to the Service King across the street. When the vehicle arrived as Service King, they contacted us and stated that the issues that were reported to be the result of a collision were in fact a faulty wheel bearing and that they did not feel comfortable proceeding with an insurance claim as the dealer should have repaired under warranty. FCA customer service was contacted and instructed us to take the vehicle to another dealership. We choose Mac Haik Houston as it was nearby. Mac Haik received the vehicle, immediately confirmed that it was a faulty wheel bearing and the vehicle has been repaired but will be returned with the Body Damage that AutoNation created. We went to great lengths to resolve this in a fair and ethical manner. Unfortunately the FCA Customer Service Representative assigned to our account was less than helpful, condescending, and simply rude. The mechanical and electrical issues have been addressed under warranty, however, the body damage remains and FCA Customer Service is not willing to pursue this any further. The issue remains un-resolved and we will now be pursuing the fraudulent insurance claims with our insurance carrier as they have paid out 30 days of rental coverage, 2 tow truck expenses, and have processed a claim based on the false information provided by Autonation Katy. This is clearly a case of a service provider taking advantage of the elderly and a clear case of questionable ethics. This is portion of the final email that was sent to FCA Customer Service after their representative informed me that the case was closed and then hung up on me. BEWARE!!!!!!! THERE ARE OTEHR OPTIONS. ______________________________ SENT TO FCA REPRESENTATIVE – I do not appreciate your hanging up on me just now. The pattern of your not having the ability to get facts straight continues to amaze me. Your condescending and over arrogant attitude is shocking to me as your role in this matter is that of Customer Service. The fact that you have “Informed” me that you will be closing this case and have no continued interest in dealing with the body damage that occurred to this vehicle after it was dropped off with Autonation further amazes me. This dealership has committed a fraudulent act and have obviously taken advantage of a Senior Citizen in order to receive financial gain. The principle of this is utterly shocking. Your inability to see through this is atrocious!

awesome customer service, very helpful and informative.

I took my Ram Rebel 1500 in for an oil change. The service associate promptly scheduled my service and more than I had asked. It seemed there were several recalls that needed to be completed that were also scheduled to be completed with my oil change. All work was completed in about 2 hours.

Window regulator failed at 7 Friday morning. Went to dealer do to rain forecast and lack of time for DIY replacement. Item diagnosed for 169.50. Confirmed regulator broken. Item ordered from out of town. Available overnight, and replaced in less than one hour by 8:15 Saturday morning. Good repair job, BUT dealer labor for this job was over twice the NADA standard. Service claims it took 2.8 hrs including diagnosis, and charged over $485 for labor alone and another $60 for shop charges. The part itself was more than the aftermarket price, but that was expected since there are dealer markups. The dealer labor charge for this short job is why I never use dealer service or repair except for emergencies. I have done regulator replacement on Dodge Chrysler vans, and it is not an extremely difficult job. $173 an hour for replacement labor is a sign of Dodge/Chrysler/Fiat greed, and lack of ethical customer support.

Very professional service.

I had a great experience with Collin my service advisor. He took care of me from the time I arrived til the time I picked up my Jeep!

AutoNation staff are great people, respectful, and welcoming.

So far I think they did a great job. The only thing that is way over priced.

Drove 400 miles to work with this dealer. Highly recommended. Very professional and no hassle. Thank you Carlos for a great deal.

The service department is spot on. They really went above and beyond to be sure my wife's car was repaired and safe to transport my family....Thank You!

Had some very annoying sounds coming from the dash of my new 2020 Grand Cherokee. The service center took the time and got it resolved. Glad that I bought brand new, they provided service all under warranty as agreed.

Very professional

I request a car wash and it was not provided . I?m looking for a tire pressure green cap and still cannot get one even after the dealership lost my cap.

Just got myself a great deal on a new demo car. Jared (salesman) did a fantastic job. Made it a simple and easy experience going through the purchase process. ...look or ask for Jared

Collin, the Service Representative greeted me at my car as soon as I drove up. He was Welcoming, Professional, Kind, Knowledgeable, Thorough and a Good Communicator, all with a smile. Collin kept me posted through the whole process of getting an Oil change, Tire rotation and Balance, and a 12-point inspection. He let me know what I needed, before I agreed to have other maintenance done. NOW, THAT'S CUSTOMER SERVICE!!!!

I was having the rear light assembly replaced. The technician had to remove the after market camera in order to remove the assembly. In doing so, the camera was broken. When I got the vehicle back, they said there was just a blue screen. I was told they would not be doing anything about it. I had to replace the camera they broke, out of pocket.

I brought my vehicle in originally for some bumper repair due to an accident. They told me the rear light assembly needed to be replaced because it had moisture/water in it. Luckily, they replaced it under warranty. While doing so, the technician had to remove the after market rear view camera that I had put in. When I went to pick the vehicle up, I was told the camera was no longer working, there was just a blue screen. When I took back to the store I got the camera, they told me the camera was not working, it was damaged when it was removed. I called Autonation Katy to inform them of this and they told me there was nothing they could do about it. So I had to pay out of my own pocket to replace the camera they broke.

Super good customer service representative. Andrew was great.

Kathy Nguyen was excellent. Vehicle was ready to be purchased, financed and picked up. Everyone was professional and friendly.

I have been taking my 2018 JL Wrangler here for service, warranty work and routine maintenance since I got it. They are always courteous and professional and take care of the work in a timely manner. They have a courtesy van if you need a ride.

Good experience everything explained in detail what was being done. Done timely and good customer service skills.

Excellent service! Was told my car would take a day, techs had my car ready a little past noon the same day!

Kai and Robert were extremely helpful and did a great job servicing my truck

My service rep Tyler was amazing always use this service dept. and I am not always happy with them, but this time Tyler was very efficient in helping me.

Got me in and out quick with quality work. Left my truck in perfect order!

By far this was the best service I have had at the service department thanks to Christina Ferri. She kept me informed on every aspect of the repairs, explained everything in detail, everything was performed as she explained plus the vehicle was ready on time and she even had it cleaned. Great job! Thank you

The dealership is great as any other dealership for selling vehicles. However, when it comes to service department and servicing the vehicles is a hole other problem. I’m not going to say anything bad about the service advisors because they are only doing their jobs and don’t have much to do with the service and overpriced services they sell to customers. My issue is that everything is overpriced and the service technicians never check or service the vehicle issues that customers bring the vehicle for. They always focus on selling and not on fixing. I purchased an overpriced lifetime unlimited mile warranty that doesn’t help on anything. I took my vehicle for brake inspection due to noise issues from the brake buster and low fluid which seemed to have a leak and the dealership only focuses on selling new brake pads and rotors which where not the issue. I also got charged for diagnostics and my expensive warranty was useless. I took my vehicle to another private mechanic shop and the cost of repair was under 500 in comparison with the dealership asking for 1,500. I honestly tell people that purchasing extended warranty is money on the toilet and never take your vehicle for repair at the dealerships. Believe me when I say they are all the same. Dealership are great place for purchasing vehicles but not for servicing the vehicles. Hope the best to everyone.

The service is efficient, the staff is focused on client satisfaction. I do not take my cars to another place

I have tried to get minor warranty work done 3 times and can’t get anything fixed unless I leave it for several days without a loaner. That’s after setting an appointment a week in advance. I even brought it back for parts to be installed and waited 2 days for diagnosis of a problem they had already ordered parts for and it is still not fixed. They are too busy to worry about taking care of their customers correctly. I bought it from their sister store in Houston but live near Katy store.

Leane was great and very helpful. Always smiling and you could tell she took pride in her work.

They mean well but the service is sub-Par at best. I have taken my 19 Ram in for minor warranty work 3 times and can’t get anything fixed unless I want to leave it for several days without a loaner.

Great service and great service dept

I have tried to get minor warranty work done 3 times and can?t get anything fixed unless I leave it for several days without a loaner. That?s after setting an appointment a week in advance. I even brought it back for parts to be installed and waited 2 days for diagnosis of a problem they had already ordered parts for and it is still not fixed. They are too busy to worry about taking care of their customers correctly. I bought it from their sister store in Houston but live near Katy store.

Very Professional, provided excellent service, facilities was organized and comfortable.

I came in for an oil change, tire rotation and wash but of course they told me I need other things done. I agree to a few and told them that last time I was there that there was a piece of a cover in my backseat. I was told right away that they would speak to the mechanic and try to find the one that worked on my vehicle previously. Well, I saw my vehicle sitting out so I went to ask about it and it turns out they had already finished the maintenance but no one came and got me nor did they wash it as I requested and to top it off that piece was sitting on my center console. I asked my advisor and they said they weren't told anything. Well, they quickly took it to get "hand" washed but it came back looking as if a child washed it with the AC and radio blaring and the steering wheel and seat moved completely out of where I keep it. No respect at all.

Great service department service writer George really helped me a lot

The employee that helped me completely exceeded my expectations! I?ve never had a better experience before.

Victor, Cathy, and Derrick did a great job getting me what I needed and wanted. Other dealerships tried to sell me something I wasn?t looking for or tried to use ?bait and switch?. If you are looking for a new vehicle, I highly recommend contacting Derrick or Cathy to assist you.

very pleased with interaction with technecian xxxxxxxxxxxxxx

I took my Jeep in for an oil change an pulled up behind two other vehicles in the express lane. After sitting in my vehicle for a few minutes I noticed someone in the car behind me went into the building an got taken care of right away. I got out of my vehicle and went in and was told to pull my car to the other side and someone would be out to see me shortly. Thirty minutes passed and no one came out so I went back inside and stood at the counter. Still no one said a word to me. Another gentleman walked in behind me and went up to an associate and he got off he phone and went out to look at his car as if I wasn’t even standing there. I asked the gentleman how could that be and he said he was his customer and that someone would be with me shortly. We are at the 45 minute mark now. I was starting to get upset now as it seemed it was something against me. I asked to see a manager and wouldn’t you know it he was on lunch break. Finally a service manager came from the back end and heard my concern around poor service and then took my Jeep back for an oil change. When everything was all said and done it was an hour and ten minutes later. Totally unacceptable service. The manager did comp my oil change for my inconvenience.

I couldn't have been more pleased with the service I received. The young lady that was my advisor did a superior job helping me and informing me every step of the way. Thank you 1 satisfied customer

What was originally projected as a one to two day job at the most turned into an 11 day ordeal. Not only did it take them 4 days to diagnose that the motor on my sliding door wasn’t working, but getting updates was difficult and I kept having to call to follow up when they would not update me on the status of my vehicle. After they finally figured out the issue they stated that it should be done the following day as they had all the parts in house. Come to find out, they did not and we had to continue to wait an extra 3 days for them to finish. If you want the work done right, these guys will do it. Just don’t bank on them being punctual or responsive at all.

Took almost 5 months to get a transmission fix. Never expected this and the services from costumer services to management really awful.

You guys had my truck for almost 5 months to get the transmission fix. That's really awful. There is no sync between management and services. The worst experience ever in a shop.

They had my truck for 5 months to get my transmission fix. Worst experience ever. Awful costumer services and poorly management.

It was awesome and assuring

Excellent service. Thristian was my service rep. He did an excellent job making sure my needs were covered. I went there for service on my truck that needed fix for several recalls, he explained everything to me, set my expectations, and explained to me what was going to be done on my truck. He mentioned that it may take a whole day to fix all (7) recalls; 2 hours later my truck was ready - way better than what I expected. I’ll definitely go back to that shop if needed

Very Helpful. Daniel was able to explain what was going on with an oil leak. High likely going back.

A very good experience good service will recommend service department to anyone

I just had a repair of a part to get my vehicle running. 4 stars.

Joshua was excellent. Very professional. The overall process to in excess of 5.5 hrs. Tooooooooo long.

Service Representative was very professional and helpful.

The staff personnel are great, they gave updates as necessary and did not try to push anything that was not necessary. Techs do a great job, very professional and thorough.

When I first arrived, Colin Eaddy met me in the service lane. I told him I was there for an Airbag recall. He informed me there was also a recall on the PCM for a program update. The service was quick and I was on my way in a short time. I recommend Auto Nation to everyone!

Service Advisor, Alan Reiff #7317, kept me informed of the progress of my service and explained my options completely. Very attentive and knowledgeable.

When I first arrived, Colin Eaddy met me in the service lane. I told him I was there for an Airbag recall. He informed me there was also a recall on the PCM for a program update. The service was quick and I was on my way in a short time. I recommend Auto Nation to everyone!

When I first arrived, Colin Eaddy met me in the service lane. I told him I was there for an Airbag recall. He informed me there was also a recall on the PCM for a program update. The service was quick and I was on my way in a short time. I recommend Auto Nation to everyone!

Was amazing. Great service faster and professional.

Collin was very Professional in attending to my service needs.

Great People! Elsa helped tremendously! Love both my new Cars!

Israel was great and so was the service and it was not that long of wait and I have a dealership closer to home but the service is always great in Katy

The final cost was almost double what was quoted and some of the work done was sloppy at best with messes made with glue and junk left in my car plus the glued section wasn?t all touched so still some pieces of the dash loose!

They list great prices online and are willing to value you your trade in before you get to the dealership. I also like that I was approved for financing before I went to the dealership as well. Kathy, our sale person was great! She made the whole experience very easy!

Service was faster than expected. Very courteous and knowledgeable.

Great service from start to finish.

Took my Jeep Grand Cherokee for an oil change and received excellent service from Israel, he helped me to get the oil change done as soon as possible.

Great service and friendly staff

It was a good experience especially the person who attended me (Collin) was very professional, excellent worker!

Arthur was amazing! Beyond being extremely knowledgeable and friendly, he has the heart of a servant. I will be back in July for my next purchase.

I went in to service my truck....George Peters was very helpful and friendly. I think the service did take rather long even though I had an appointment but I didn’t mind waiting.

Professional service

Went in to have my Wrangler JL serviced ( oil change ) and met my favorite Service Advisor ( Kai Young ) super guy great guy to deal with and seems to really care. Anyway there express oil service needs to be looked at as the time it takes seems long for just and oil change, Kai got me pushed thru as quickly as possible but still was about an hour total to change the oil and filter so maybe they need to add another tech or two so they can speed up the process, I also want to express that there still is some confusion on the oil capacity of the Wrangler JL over the JK, the JK capacity was 6 qts but the newer JL with the 3.6 only holds 5 qts but the techs always want to put in 6 so you have to make sure you tell them only add 5 qts Overall was happy with the service as I asked the tech to only add 5 qts even though he thought it took 6 and Kai Young as usual was very accommodating

Very satisfied with my car thank you so much for everything very courteous

If i could i will give them no stars. We had been trying to fix a recall on our truck since 2018. The part for the recall was ordered back then and never came in. We scheduled another time to take it in (2019) and got there at 6:30 am to drop it off for the same recall only for them to call us at 2 pm in the afternoon to tell us they did not have the part. First of all, why schedule something to get fixed and you don't have the part? Had to Uber to get my truck and when i asked to speak to a manager all they can do is shrug they're shoulders and apologize. That was the second time this happened and nobody can answer why they never called me back in 2018 about the part and why they scheduled this new appointment without checking to see if the part was available before they scheduled the appointment. Total waist of time and money since i had to take off of work for this! I had to take the truck a third time for them to fix it and the service man Andrew that i worked with didn't even tell them that i was coming and he had taken the weekend off! Very very poor customer service and not organized at all! the left hand doesn't know what the right hand is doing. Even one of the service man had the nerve to say that other vehicles come before a recall! This is the reason why i will never buy from Dodge again.

Wheel Alignment recomended by Dealership. NOT properly performed. Re Alignment is sheduled. ***A great big inconvinence to customer / car owner*** Wheel Alignment service has been a issue at this Dealership in the Past and now. I have experienced same issue in the past with 2 other vehicles..... The Dealership service professionals are more inclined to sell more on a service order at the customers inconvenience and expense.

Excellent service group. I came in from a breakdown and they managed to fit me in for diagnostic at the end of the day and me back on an. The road the next morning.

Great place to buy an auto

From the sales person Jose to the financing manager Phylis it has been a wonderful experience purchasing a vehicle from Autonation No matter what your situation may be the staff helped me through in obtaining my vehicle Thank you Autonation

Great service and best place to buy an auto. Tammy was a great sales person.

Purchased my bright, red Jeep Wrangler last March. I have enjoyed great service every time I have taken my Jeep in for oil changes. This last visit, yesterday, Feb. 3rd, was very efficient. Christina was the person who helped me and was great!

I was well respected from the beginning to the end. The process was strictly business and professional at all time. These are the things that I was looking forward into as the business transactions processing. Thanks to Derrik Randolph

Very unreliable service advisor. Very difficult to get on the phone and didn?t call back. Car wasn?t ready at time told to me. I had to make more than one trip to talk to advisor in person.

Went for oil change and had excellent prompt service with ?0? issues.

Poor service not friendly staff most of the time are inside

I bought a used Jeep Rubicon Recon from AutoNation in Katy. Overall, the experience was very good. The dealership was nice, clean, and modern. I was treated well by everyone I was in contact with. I especially like the Sales Associate, Derrik Randolph. He was very courteous and answered my questions well. I would select him in the top (2) automobile sellers I have dealt with and I am pretty advanced in age. I would rate his service as 5 star. I had a couple of disappointments after the sale. One was a couple of small missing parts that I, and Derrik, overlooked on inspection of the Jeep. Those have been shipped to me and that disappointment has been resolved. The second is the tires. All of the tires were nice and shiny and looked the same. The spare and the (2) front tires appear to be new. However, the (2) rear tires are not the same as the front tires and approximately 50 percent of the tread is gone. The tires on the rear are the same brand but not the same tire. Neither I, nor I assume, Derrik, noticed the difference at the time. I will admit to being at fault for not getting down and inspecting each tire individually. Since the tires were on the rear, I assume I looked at the front tires and assumed all were the same. As I stated, all were shiny and looked good at a glance. Had I noticed the difference at the time, I would have asked the dealer to match the rear tires with the front. However, the difference wasn't noticed for a couple of days. I haven't been back to the dealer due to my living in north Texas and the dealership being in south Texas which is quite a drive. I have not given a 5 star rating to this dealership due to the tire issue. I don't believe the tires should be different front to rear on the vehicle. However, I do give the Sales Associate, Derrik Randolph, a 5 Star rating and believe he is honest and dependable. I would recommend this dealership to a friend but with the clear understanding that they thoroughly go over each and every part of the vehicle.

Took over a week to make appointment, I called early Monday morning to make appointment and was told that someone would call me back by the end of the day to schedule the appointment by 4:30 no call back so I called them back the appointment was made for the following Monday . I never got a confirmation number I was told it would take 24 hr to get one. By the end of the week never received a confirmation so I called them back on Friday to confirm and was told I never made the appointment. The lady was a little understanding and scheduled the appointment for that Monday. So 3 call latter a week to get the Jeep in, they were way to expensive to get the repairs done so I took it elsewhere .

This dealership needs some serious help! I have a 2017 Ram 1500 with 54k miles. The computer center in my truck has been off/on intermittent for a few months, steadily becoming worse and finally not operating at all. I go to the service department to get an oil change and the computer diagnosed. They tell me that I need a new computer system and they will order the part. The part will take up to 10 business days to be delivered. Well.....time goes by and I hear not one word from the dealership. I called the dealership after 6 weeks and ask for the service manager (Rudy). I left 2 messages with his phone asking service with no reply!!!! So I made another trip to the dealership and talked to an assistant service manger about my ordered part. He looked it up and told me that the part was out of stock and on back order. I ask him why didn’t anyone from the dealership call and tell me about the back order issue. He had no reply. He then said he would reorder the part a second time and they would let me know when the part had arrived. I also spoke with the GM Mr. Flores which didn’t help the situation at all. He just had the service manager finally called me and apologize for not returning my calls. Well, it’s been since mid December and no call about the part again!!!! Is this place still in business????? And why???? I have since call Dodge/Chrysler Motors and complained to a very nice lady named Renee. She assigned me a case number. But the part is still back ordered due to a third party vendor. So I guess my next step is calling Sergio Marchionne the CEO and chairman of the board. The dealership needs to get a reality check!!!

Excellent service, the service advisor good conversation very fast attention!!!!! A

I bought a used Jeep Rubicon Recon from AutoNation in Katy. Overall, the experience was very good. The dealership was nice, clean, and modern. I was treated well by everyone I was in contact with. I especially like the Sales Associate, Derrik Randolph. He was very courteous and answered my questions well. I would select him in the top (2) automobile sellers I have dealt with and I am pretty advanced in age. I would rate his service as 5 star. I had a couple of disappointments after the sale. One was a couple of small missing parts that I, and Derrik, overlooked on inspection of the Jeep. Those have been shipped to me and that disappointment has been resolved. The second is the tires. All of the tires were nice and shiny and looked the same. The spare and the (2) front tires appear to be new. However, the (2) rear tires are not the same as the front tires and approximately 50 percent of the tread is gone. The tires on the rear are the same brand but not the same tire. Neither I, nor I assume, Derrik, noticed the difference at the time. I will admit to being at fault for not getting down and inspecting each tire individually. Since the tires were on the rear, I assume I looked at the front tires and assumed all were the same. As I stated, all were shiny and looked good at a glance. Had I noticed the difference at the time, I would have asked the dealer to match the rear tires with the front. However, the difference wasn't noticed for a couple of days. I haven't been back to the dealer due to my living in north Texas and the dealership being in south Texas which is quite a drive. I have not given a 5 star rating to this dealership due to the tire issue. I don't believe the tires should be different front to rear on the vehicle. However, I do give the Sales Associate, Derrik Randolph, a 5 Star rating and believe he is honest and dependable. I would recommend this dealership to a friend but with the clear understanding that they thoroughly go over each and every part of the vehicle.

I have zero buyer’s remorse, and that’s a rare thing for me! Hats off to Elsa, Jose, and Victor for the low pressure experience. I love my new Ram!

I bought a 2017 Jeep Wrangler Rubicon Recon at AutoNation in Katy, Texas. The dealership is very good and very courteous. My Sales Associate, Derrik Randolph, was very good and professional and I would be happy to do business with him again. My jeep was missing a couple of small parts that I, and he, failed to detect and he shipped the parts to me. He has also been very responsive to my phone calls and inquiries after the sale, which I don't usually get from other dealerships after the fact. I really appreciate that. My only complaint is that the Jeep had (2) rear tires that were not the same as the front (2) and had about half as much tread. Though they were the same brand, they were not the same tire. The (2) front tires and the spare appear to be new. All the tires were nice and shiny and I admit I did not fully inspect all the tires. So I share some blame for not looking closely at each tire. Had I noticed the difference, I would have asked for (2) new tires for the rear to match the front. My complaint has nothing to do with Mr. Randolph as I don't place any blame at all on him. I don't think he knew the difference in the tires either. Other than that, I have no complaints against the dealership and would buy from them again. If I had found no problems after the sale, I would have given 5 stars. (I do give stars to Derrik Randolph).

Expensive lol

Alan took AWESOME care of me and ensured I was in and out as quickly as possible.

I came out of my house and saw one of my tires was flat. Since I bought the extra warranty I thought I would try it out and changed with the spare. I took it into the service dept. and they said it would be at least 3 hours so I asked if I could leave it and pick it up the next day. That was fine and I got a call the next morning saying it was ready. When I went to pick it up they asked if I would like them to put it back on . I asked how long would that be? The lady there said that there was 1 oil change before me so it shouldn't be long. I thought I would give them another chance, since the last bad experience. I figure an oil change is 15 to 30 minutes so I waited patiently , in the waiting room. After a hour I walked out to see if it was done. To my dismay, but not my surprise, my truck was still sitting in line untouched. It wasn't until a lady inside saw my pacing then she ran out and moved my truck inside, to a stall. The stall was close to the entrance so I decided to watch the process. The tech had a kit of all the tire locks, so he could take the spare off. None of the keys worked so he looked over to me and asked me where my key was. I yelled to him that it's in the glove compartment, as it comes from the factory. He finally got the spare off and the tire on but he had trouble putting the spare back under the truck. It took 3 techs and a half hour to swap the tires. It was brought out front and a gentleman handed me my keys and said it's finished. No explanation or apology for the hour and a half wait. The tech had to use my jack tools and did not replace them back in the correct location, just left them on the floor of the truck. Next time I will just take it home and do it myself in 15 minutes. I do have some free oil changes but I was told by an employee that it isn't worth waiting around so better off going to quick lube. 2 strikes so far. rethinking about their warranty since you have to take your car there.

The Dealership your momma warned you about. I have a 2019 Ram Limited with 41k mikes and extended warranty. Took it in because the battery was dead, service rep suggested that I have them put the battery on core charge that is about 2 hours to get full charge. He comes to tell me the battery is dead and will cost $397.00 to replace it. I told him that is ridiculous as Auto zone has them for 159.00. Then I asked to speak with service manager, so he leaves and comes back 20 or 30 minutes later telling me that if I choose not to take their battery there will be a $165.00 charge for the core test that he suggested. I told him he was crazy along with some added wording. I then told him to get my keys and bring my truck, and that I was going to Hellman Dodge because they would never treat a long time customer like this. After an additional 20 to 30 mins he comes back with my truck. I go to Hellman and $230.00 later a brand new battery installed and truck was detailed. So I’ll let the reader be the judge here, but my thinking is F this place...,

The worst place for service ever, I?ll spare the details because I need to calm myself first

My experience was great and wait time even better.

Fantastic service. very professional and helpful i been taking by vehicle to Dodge for years and i have never been dissatisfied. great work guys.

I recently took my Challenger Scat Pack to AutoNation to have it repaired by a technician at the collision center. A rep name Daniel L. assisted me throughout the process. I never had to worry about my vehicle under Daniel's care and rest of the staff. My insurance provider had intentions on funding used parts needed for the vehicle; profiting more money from the customer and less funds on new parts for my vehicle. Daniel became aware of this and made sure that any part that was installed would be new with warranty, so the insurance provider sent the funds for the cost of new parts. i could not imagine the stress and hassle it would have been to replace used parts. I can not thank Daniel enough for providing outstanding customer service. AutoNation gained a customer for life!

Easy to schedule appointment online and they completed the work in the timeframe they provided when I checked in. Excellent

Very Helpful

Daniel was awesome, took very good care of me and my Jeep!

No communication, went to get car and the shop was close, no one called me at all , the shuttles bus was Excellent the driver was really nice, that was the best part of the service

Collin was great to work with.

Collin was awesome and took care of my service needs quick. Amazing employee and person I’m glade that I take my Jeep to a place we’re customer service needs are meet. Thank you!!!

Not 5 starts only because it’s been back 4 times for the same issue. Although they have not been able to pin point the electrical issue they are working hard at getting it fixed. Not charging me anymore to continue working on it. Have kept my wife in a very nice 2020 Jeep loaner for close to a month now. All that I have been in contact with are professional.

Service department was slow, did not call with updates about my vehicle. The did not find the problem I brought it in for but did other services on it without asking me before they did the work. Then when I took it back in for the original problem they lied and said they found the problem and it was 915.$ and it was caused by a collision. I took it to two other mechanics and the both told me it was not and did not need the 915$ part. Will never take bu Jeep back into Autonation for service or repairs.

Excellent service went in for oil change and they accommodated a recall issue without an appointment.

They did not tighten the oil drain nut after they changed the oil. New car, first oil change. Lost almost all the oil. I have been fighting with them for almost 2 weeks now. They have given me misleading information . I do not trust them anymore and would not recommend them. Nothing has been resolved. I think that they are waiting for me to die (I am an old man with health issues) or get tired and go away.

Collin was awesome and took care of my service needs quick. Amazing employee and person I?m glade that I take my Jeep to a place we?re customer service needs are meet. Thank you!!!

I actually give 0 stars. Horrible customer service. A completely horrible experience.

Summary: A fantastic place to buy; make sure you clear your calendar for most of the day if you want an oil change from their service department. Fantastic place to buy a vehicle. My sales guy was Kimbrough Austin, who gave me no games and surprised me in a good way at every turn, no matter my skepticism. Jorge Longoria handled the paperwork and made everything clear, easy to understand, and quick! These guys are really changing the car buying experience for the better. At every point I was ready to look for someone to take advantage of me, that moment never actually happened. Very refreshing. This will be the very first place I consider when buying a future vehicle. As for their service department, I’ve only been once so far but I was not impressed. I had a 9am appointment for an oil change and tire rotation. I arrived at 8:50am and left at 12:15pm. Over 3 hours. I can’t comment on the quality of their work, which is probably as good as any DCJ dealer. Their service advisors are also knowledgeable and polite. But they are in way over their heads when it comes to how many jobs they are trying to do at once. They are over-committing and/or way understaffed. I was told for a typical oil change and tire rotation visit that I should expect to wait 2-2.5 hours. That seems pretty absurd. Their waiting room is also pretty lackluster compared to other dealerships. Perhaps 3 hours of waiting is just the new reality for these services and I just wasn’t aware. If that’s true for the next visit, I will be taking the oil/filter home with me to do my own oil change.

What a great experience I had this past weekend purchasing a new Grand Cherokee. Cameron Cavnar was my salesman, very nice to work with, knowledgeable, courteous. I highly recommend this dealership. They have good inventory and know their product.

The service department is absolutely fantastic! They keep you in the loop during the day if there is something that comes up. I really appreciate that as a customer. I bought my truck there and love my Ram but would love to upgrade and would purchase from this dealership again.

Fast, efficient service and very knowledgeable staff. Will definitely return in the future for the great service!

They tried to charge me for 3 diagnostic tests at 175$ a piece. Never take my truck there again.

Usually when I come here there is a long wait, however recently I worked with Collin and he assured that the wait did not seem so long. Very kind and professional gentleman. After my car was serviced he personally made sure that those problems were no longer an issue. I will be coming back to this location. Thanks again Collin!!

Beau Graeter was very helpful and was able to get me into the Jeep of my dreams! Thank you AutoNation for the smooth purchasing process! Would definitely buy from them again. Thanks!

Very unfriendly

Great customer service 🏆🏆

I highly recommend Tyler in the service department.

Excellent customer service.

I had a transmission go out at 69K miles on my Jeep Wrangler. I was 10 miles from AutoNation and had it towed there for the repair. I had an extended warranty. My vehicle wasn?t touched for almost a week before it was checked out. It took them multiple days to get an approval for the repair and then I was told a replacement transmission would take another couple week before they could install. I was told I could have a loaner car for up to 4 days and then would have to other transportation. I pulled my Jeep and took it to the Dealership that originally sold me the Jeep once they heard my store about the lack of care or concern AutoNation showed me.

I took my car which is on a lease to get an oil change bc I have a warranty that changes them for free. I drop it off and tell two separate people this. I was having an issue with the start button I wanted them to look at as well. They call me later on after dropping it off and want me to keep it overnight to see id they can replicate the issue. I tell them again about the warranty. I called the next morning to get update again asking about the warranty. Not one person tells me my warranty had already used all 6 oil changes. I would have never gone to dodge to get a oil change for $117. I would have gone to my regular place for $40. Not once in all 4 people I asked about the warranty was I told I had no more. They never called before they did the oil change to tell me. They never told me when I called them 4 times. So I show up to pick up my car and have to pay $117. If I knew my oil change program only allowed 6 and they were used up, I would have gone somewhere cheaper. And the kicker. The sales service guy quinton, conveniently disappeared when I showed up to pick up my car.

Good service and very polite. I always wait for my Jeep... good coffee bar and comfortable waiting area.

Tyler provided outstanding service, helpful and kept me informed of the status of my vehicle.

Very good experience this is the fourth vehicle I?ve purchased from this lication

Everything checked out very well. The tech that handles Nav system was in the shop since it was a Saturday so I had to male another appointment to have my Nav system fixed

Horrible!! Brought my 2019 Ram 1500 in because it was pulling and I noticed one tire was far more worn than the others. Service checked and it needed alignment, but the wear on the tire they said was normal. So, according or them, I'm only supposed to get 21K miles on brand new 50K mile tires. A week earlier I had the same truck in their shop for some warranty work and they Passed all tires when they did their multi-point inspection. When I asked how the tires passed the inspection 10 days ago (400 miles), but now need to be replaced "immediately" (according to their current report). They told me they must have missed it the previous week. I showed them the report they gave my the previous week that showed the tires were checked and fine. Proof, to me anyway, that they didn't really do the multi-point inspection but instead just checked all the boxes. I have since traded my Ram for a different truck. Be careful when dealing with these guys

It was Great and Jordan was and Extremely informative.

The service representative provided outstanding service.

Excellent service. Courteous staff

Service is amazing here, Carlos A was so patient with me and did an amazing job helping me choose the right car. He explained everything and made the process much easier. I am so happy with my new Jeep and I definitely will recommend it to all my friends!

Prompt courteous service. Very responsive staff. Service done in a timely fashion.

Tyler was very good at everything. Have no bad reviews. Everything went well

Lost my Oil Change, when I extender my warranty. Had 8/10 left, Didn?t rolls over to the extended.??

Great service.. Carlos was very helpful, nice and professional.

Awesome experience . The service manager was polite and very helpful.

They helped me by ordering the warranty parts ahead of time, so when the appointment time came they were ready for me. The appointment only took 2 hours, to some that may seem excessive, but it worked fine for me.

I always visit this dealership for any car service/repairs

The visit was easy, pretty quick, and had great service. Shawma was respectful, very outgoing, and gave me a great experience. It was my first time buying a car for myself and i could not be any happier.

Service Advisor did an excellent job of covering the work to be done and it’s cost. Work completed on time

I went in to get my Uconnect software update install that was send to me from FCA to upgrade my GPS ,after five hours I picked up my truck I check GPS level it was still showing the old level of 17 instead of the new upgrade level of 18. This is the type of service I experience every time .

Very poor customer service. Would never recommend this place. I?ll purchase to Hellcats, both from Dodge in Fort Worth.

Seriously best place to purchase a vehicle! First class all the way!

Service Manager Christina Ferri provided great service. She monitored the maintenance process, attending to the specific needs of my vehicle. She even worked closely with AutoNation's shuttle service to make sure I was able to get to my job and back again while my vehicle was worked on.

I took my car in for a recall. Kai Young assisted me and he was extremely helpful. He was polite and explained the process to me without making me feel stupid. Thank you and you have made me consider getting a new car at AutoNation.

Israel in the service department made a time consuming repair tolerable. He kept me informed in a timely manner and when it was determined that the repair time was going to be extended, he provided a loaner vehicle. This was not expected but very much appreciated. I would bring my vehicle back to Autonation Katy and Israel every time. Logan Thibodeaux

It was very easy to get appointment for my new RAM 1500 service. Everyone very professional and courteous. Very quick in and out.

Service department assistant manager was rude. My car has had an ongoing service engine light issue. This was the 5th or 6th trip back to dealer. Due to past experience I had opened a service ticket with Ram Care to provide loaner car as previously explained that Ram must authorize loan vehicle so dealer can bill. Ram did on Friday before Monday drop off, called dealership after speaking with Ram and left message with service advisor informing of Ram authorization and provided them the Ram Care case number. When I arrived no car and the assistant manager argues with me about dealerships process for loaner. Again this is the 5th time so I we?ll know process by now. Explained to assist manager that Ram had already agreed to pay for loaner gave him case number. He said no not how they work and then said well we don?t have any cars and have no idea when one will be available. At this point after so many tries to explain I explained forcefully my frustration. Took my car and proceeded to another Ram dealer for service. I have purchased three vehicles from you but I will never buy another based on your service department.

This was the worst car buying experience I've ever had. I made a deal on a ram truck and signed the offer sheet when I came in to purchase that morning. After about an hour and a half of waiting someone from finance came out and told me they had messed up the taxes on the offer sheet because I was trading in a leased car, not one I owned. She told me it would be another 10-15 mins and everything should be straightened out. After waiting over another hour I told my sales guy I needed to get back to work, he told me everything was ready and I should be good to sign. When I walked into finance they told me the monthly payment for the 36 month lease offer sheet I signed earlier wasn't doable after the tax issue and the new deal was $150 more a month...this after the sales guy said everything was fine. Long story but after some negotiating we agreed on a price but still extremely disappointed the offer sheet i signed three hours earlier wasn't honored. As part of the deal I paid extra for them to put new 33" tires on the car, when it was delivered that night the tires were different but the same exact size as the stock tires. Told them of the issue the next day and said they would order new ones. After a few days my sales guy told me they no longer wanted to put the tires on because there was a concern of rubbing. I told them fine, just send me a check for the extra I paid and I would do them myself (went to all out off road and tires fit fine). It's been three weeks since I asked for the check and still waiting. Sales guy won't respond to my text messages....wish I would have bought the car somewhere else.

Probably the best experience ive had at a dealership. Wonderful staff along with VERY competitive prices

Recall repair was easily scheduled and handled at the dealership

Exceptionally great attitude, prompt service and completed the task in less time than expected. Beyond excellent service.

The Absolute Best Experience! Derrick was 110% ON TOP of Professional Salesmanship. He had a watchful eye on our arrival for our 2PM Trade-In for a (Potential) 2020 Laramie Long Horn. This Longhorn We had previously picked out on-line, was already located @ 50 feet from where we parked. Our (Final) Trade-In-Value (Thank You Very Much Derrick !) was exactly what we had calculated & exactly what we received! The Employee Pricing Discount was <$13.894> WOW! The Finance (Lady) was extremely professional and came back with 02.89% Interest ! ( WOW! ) An Unbelievable !!! Great Interest Rate !!! Due In Fact: Because We Are Just Like Them, Smart Workers, Friendly, Good Listeners & Love Being Treated The Same Way They Love,,,, Treating Their MOPAR PEOPLE !

Quite the experience. Thank you!

Great selection of cars and the BEST SERVICE! I was in the market to buy a pre-owned car so I did some pre-shopping online. Once I found the car I wanted online, I made a reservation to test drive it. I then called the dealership to follow up and got Adam Memeti, who turned out to be my salesman throughout the process. He met me promptly within 5 minutes of me arriving. The car I was interested in was ready for my test drive and had already been detailed. During the test drive, he went over all of the features of the car. After returning to the dealership, he was very attentive and detailed and did not seem overly pushy to make a sale. After obtaining the info he needed from me, he looped in Jorge Longoria, Sales Manager. Although I came in with a pre-approval letter from a bank, Jorge explained how banks will bid on your business once the credit app is completed... and that they did. He was able to save me a point and a half on my interest rate! Both Adam and Jorge were such a pleasure to work with! I did reserve my car online ahead of time, so I believe that saved me some time (even at that... the process took about 3 hours, which I don’t think there is a way around). I absolutely HATE buying cars, but these guys made the process enjoyable. I’ve already referred a friend. If all dealerships would employ these kinds of professionals, car buying would not have the bad rap that it has. I highly recommend this Autonation and this dynamic duo of Adam Memeti and Jorge Longoria.

The associate was extremely nice and made sure my needs were met.

I needed an oil change, instead of going to where I bought my vehicle they said they would honor another Chrysler dealer. The only thing was that I didn't get to Autonation early enough but the wait was short and they did a great job.

I had a great, professional service experience on 12/4/19. It was timely and hit all the points needed.

Very easy to set up appointment. Had to leave car but was called when vehicle was ready.

Amazing customer service , my service writer was also very accommodating.

Awesome indeed. Sales person through and helpful. Positive attitude. Knowledgeable And friendly.

Great experience with Tammy and the team. I would highly recommend this dealer

DIDNT CARE MUCH FOR THIS DEALERSHIP YEARS AGO AND ALWAYS USED 2 OTHERS IN MY AREA. ONE I HAVE BOUGHT SEVERAL DODGE VEHICLES FROM AND TOOK GOOD CARE OF MY NEEDS BUT IS LOCATED MANY MILES FROM HOME. THE OTHER MUCH CLOSER HAD 2 STRIKES AGAINST THEM AND I NO LONGER USE THAT SERVICE DEPT. SO BACK TO MY LOCAL DEALERSHIP AUTO NATION WITH BOTH MY DODGE VEHICLES AND T HEY HAVE GOTTEN SO MUCH BETTER WITH THE SERVICE DEPT. I WILL CONTINUE TO USE THEM.

Kathy Nguyen made buying my new car an extremely easy and very pleasant experience!

Another day of drama at this dealership. They have had my car basically since June 3rd. They replaced my transmission cooler from an accident. Robert stated, “they never added or removed any transmission fluid. In changing that part they would have lost transmission fluid. So my transmission failed, burned up. My vehicle is still there. My state inspection is due. I’m unable to take it elsewhere. I asked one if there GM’s to cover the $25 state inspection. They would not. Meanwhile they have made probably 18k in work on my vehicle. Robert lied after telling me, “they did not add or remove any fluid”. My transmission failed. No transmission fluid was billed for, Until the car went to the service department. Robert the changed his statement to we insured the fluid was topped off. There are too many other dealerships in Houston to ever do business with this one. Robert lies to cover his tracks. His employee diagnosed my transmission as brakes. AVIOD this dealership at all costs.

My car has been at this dearship for 5 months. As part of an accident they replaced the transmission cooler. They did not add fluid after the repair per the collision manager. I brought the vehicle back collision tried to tell me the problem was brakes and rotors. My car is still there. Not my state inspection is expiring. I can’t drive to go elsewhere. They refused to waive $25 Toft the state inspection.

They worked on my transmission cooler often an accident. They never added fluid. My transmission has failed. My car is still there. It’s been 5 months. They tried to tell me the issue was brakes and rotors.

Great service the lady that helped me was very nice and professional

Great service was provided to me at this location and everything was great

Kay and Chase were great, helped me and answered my questions. Thank you guys

Tyler was an excellent sales man and helped me with exceptional attitude and knowledge

I got oil change. Service was good. Didn't like waiting for 2hrs.

Had a service visit with a young man who helped me named Tyler, this was by far the best service I have ever received since buying both my Charger and Ram 1500! Thank you Tyler for a job well done

Ask for Beau Graeter, hands down the best

The Customer Service at AutoNation Dodge was very disappointing.

Fast Friendly Trustworthy

#AutoNation Chrysler Dodge Jeep Ram Katy Katy, TX Don’t walk away RUNAWAY! My 2016 Jeep Grand Cherokee with 53k miles. Was in an accident June 3rd 2019. $17000,00 in damage to front end. I did not get the vehicle back until mid August. So they are very slow!! You think after being slow they would at least be thorough. Nope! They replaced my transmission cooler. In doing so you loose transmission fluid. On 10/3/2019 I returned the car to the body shop. The car sat for 2 or more weeks. They mechanics diagnosis was brakes. I argued with Robert the body shop manager. During the conversation he stated, “we did not add or remove transmission fluid”. Today his statement changed to we made sure transmission fluid was topped off. This makes him untrustworthy! So the car went to service. Khi in service was amazing! Services diagnosis was failed transmission cooler. From an o ring. Remember robert’s statement, we did not add or remove transmission fluid.” The o ring failed because the transmission got hot. Why, lack of fluid. Khi had the cooler replaced. The first order for transmission fluid per insurance invoice came from service, not the body shop! Therefore the body shop did not transmission fluid. So I picked up the car. Drove it roughly 30 miles, returned it for a transmission issue on the same day. The transmission failed. The dearship wants to put it off on the insurance company. Even though the body shop NEVER invoices for transmission fluid. Robert is untrust worthy, their mechanic is incompetent, and slow. My car is still at the dearship. I have never been offered a loaner, not a rental. Don’t WALKAWAY instead run!!!!!’ Body shop is Not trust worthy.

After I was told that the part that is known for breaking and that all other dealerships have replaced them for free because of that, I caught the service advisor and shop forman allowing for me to be over-charged for the part and shop time. I had went and found out what the part cost at the parts counter and then went to servive when I was told that the part was a $100 more than quoted and shop flag hours more than required. With the part that broke I couldn't go to another dealership because it would have blown the motor.

Jaden Crosby did an excellent job getting me in the truck I wanted. Thanks for the easy process. This is our 2nd car from AutoNation. No issues

I love my new Grand Cherokee but was disappointed with the dealership. I was surprised after spending over 40K on a new car the dealership gives it to me with a quarter tank of gas. Not very professional !

Went to Autonation Ram in katy, I was told it's impossible for any dealer to allow me to trade in my Audi with a negative equity of 10k and leave with a new ram that was within my monthly price range. This was determined before they even ran my numbers and credit. They even said if i did find a dealership who did, they would want to see it for themselves and requested that I bring it by 2 days later I pulled up to Autonation Katy parking lot with the excatct brand new truck I wanted. Called for the salesman and showed him like he asked. Normally I wouldn't do a petty thing like that but he asked, so I did Except for an Autonation Katy Pink Licrnse plate frame ... Mine said Gillman Ram Go see Mr. Charles Jen at Gillman Ram off 59 and Beltway 8

Tammy was the best salesperson. She was very pleasant and efficient.

All around good sales, service and parts department.

I went in with my dad to do a trade in . The salesperson we got was so cool, kept us laughing all day and he help get me a good deal on the car . Even the financial department had us laughing . All jokes aside, I will definitely come back .

Back in July I received service from Autonation DCJ Katy for my 2018 Jeep Compass. I needed a simple oil change and tire rotation. My service advisor was Andrew Britton and at the time I felt everything was taken care of. Fast forward to a couple days ago when I went to Mac Haik DCJ Katy and tried to receive the exact same service when I was notified that my wheel lock was stripped and nothing could be done about my damaged 2 back tires nor the rotation at that. I did not receive any kind of service between the time I went to Autonation to when I went to Mac Haik a couple days ago. Therefore I have no choice but to conclude that Autonation?s service team stripped my wheel lock and gave me ZERO notification about it. Yesterday I dropped my car off back to Autonation for the wheel lock issue to be fixed along with my back 2 tires. I dealt directly with Jonathan who is a service manager there. He took care of the damaged 2 tires which he claimed were fixable and put all new wheel locks on my car. I had to call Jonathan back after 4 hours of no notification or update about my vehicle. When I left he assured me that the two patches on my back two tires would be good for the life of the tire. I started driving to dinner with my parents and my tire pressure light came on yet AGAIN. I am nothing but dissatisfied with Autonation DCJ Katy?s service team and will never be going there again. Not only that but Jonathan made me feel rushed and as if I was asking to many questions. Nonetheless I would not recommend their service on your vehicle. Hopefully their sales team is better.

Salesperson, Tammy F. was great. She saved me time by having the vehicle picked out and parked in front. It was the most pleasant car buying experience I have had.

Amazing service! They took great care of my Jeep and will be coming back again for my following Service Intervals. The employee was very helpful.

Looking online I found a car that cought my eye, so I called and was still available, I drove to the dealership and the salesman took very good care of me, helped me with my questions, and in less than an hour, everything was ready to drive my new car home.

Overall I've been disatisfied with AutoNation Dodge Katy. Everytime I've come for a scheduled maintenance service. And recently a defect with my uconnect display and fuel line . They never have a loaner, even if I book an appointment at the earliest time. This requires me to take a shuttle bus that only drops off and me to spend more money taking a vehicle transport service (Lyft, Uber, etc) to come back at the end of the day to pick up. This last time was frustrating do to not getting an exact time frame for the uconnect replacement just an estimate of a day to 2 weeks. Then a bogus excuse for the fuel line repair and getting a response that chrsyler has no dedicative fix, so basically there's no accountability.

I dropped off my vehicle in the afternoon because the check engine light came on on my way home. There were no loaner cars available when I dropped it off, and I was told I could not have one until they diagnosed the problem. No one contacted me to let me know anything about my vehicle until after I called, at 4:30pm. I then received a voicemail around 5:00pm with information about a car that wasn’t mine. After 20 minutes of trying to reach my service advisor, I was finally informed that MY KEYS WERE LOST, AND THE WHOLE DAY WAS WASTED! On top of this, I was not able to get a loaner vehicle, again. On the second full day that you had my vehicle, my keys magically reappeared, but I was told by my service advisor that the computer code was, “vague,” and that the technician was, “looking up how to fix my Jeep on the internet.” I was, however, finally able to get a loaner. It took over an hour of standing behind one other customer, the only woman able to give out loaner cars skipping past me to help someone else, “really quick,” and going through 6 sets of keys to finally bring the loaner car up. The next day, I was informed that my car would not be ready until Monday at the earliest, because the quality tester took off of work early and, apparently, there was no one else in the dealership qualified to see if my vehicle drove properly. Monday, I was called in the late afternoon, like all other communication from the dealership, to let me know that the “quality test” was complete. I picked up my car, and there was never a definitive answer on what had happened. It was another 20-30 minutes checking in the loaner before I was finally able to drive away in my own vehicle that may, or may not, have been fixed properly because the technician was never sure what was wrong. I will not ever bring my vehicle to Auto Nation Dodge Katy again, preferring to have it towed to another dealership, at my expense, if the need arises.

Great experience in the service department!

Wonderful experience, Tyler was very nice explaining everything and very knowledgeable. Lounge was comfortable, snacks and hot beverages were appreciated as the weather had been rainy and cold. Service was completed in a timely manner for my Jeep.

Maybe not the fastest in town but, they fixed a problem that no one else could. I now enjoy driving my RAM 1500 again!!!

Friendly staff, nice service

I have always had a pleasant experience at this dealership. They service many customers a day. Shuttle to and from home when service will take over 2 hours is always an available option. Service counter employees have always been courteous! I will continue to take my vehicle to them.

This is why I don't take my cars into the dealership. Took my car in for a safety recall. Came back with a big tear in the steering wheel. Asked them to fix it, and they told me to come back to talk to the manager. When I came back the manager wasn't there, and they told me to send him an email, and gave me a business card. I had to reach out to the manager, and let him know the situation. He told me they didn't do it, and they would "cut me a deal" on getting it fixed through them. I didn't even bother with the prick. I went to FCA and made a call. Sent them photos. I got a call back from FCA 5 days later when they were supposed to shoot me an email first to let me know they got the pictures, to tell me "yeah, sorry, we aren't covering the steering wheel" I work at the dealership right across the street from them. This is not how we treat customers. I will no longer be buying my parts from them, and will never take any car back to them. I never recommend anyone go to them. After asking around, they apparently have a reputation for destroying customers property and denying it. I should have never taken my car to them. Should have known better. What a bunch of jerks. Just because I'm young I get to be pushed around? What a disgrace. Never gonna buy another FCA product. They are junk, and their customer service is terrible. No loyalty to their customers. The only positive thing I can say is my advisor Jorge, while unprofessional in how he formats his emails (lack of capital letters, and punctuation), he was very friendly during the check in and return process.

I have purchased and leased vehicles from this location over the past several years. The service center is terrible. With my most recent vehicle, I was told that I did not have oil changes and tire rotation included. That was false because I pay for it through my monthly payment. I called and called and no response so, I finally had to go in to get and answer. Luckily, I only have one more service to be performed before I move to a new vehicle and I will never purchase or lease from this dealership again. Their team is ignorant and lazy. I had an 8:30 am appointment scheduled today and it is now 11:38 and the vehicle is still not finished ( it was an oil change 🙄) not a care or an apology was given to my husband who sat there the entire time. Very poor service and they have lost my business in the future.

2 years ago I purchased my Jeep here. That transaction was great. I have found since that their service is extremely SLOW even a simple oil change takes from 3-5 hours

If I could give them "0" stars I would. The service department is terrible. I have always had issues and have purchased multiple vehicles with them. I will definitely take my business elsewhere after this. I scheduled an 8:30 am appointment for an oil change and at 11:30 had to call and ask where we were still sitting there waiting. They did not have a care in the world and no apology offered. If you can go elsewhere, I would advise you to! Very arrogant and rude! I have also tried to contact the GM in the past with other issues and no response.

thanks to Brice and Amen for all the help, while the buying experience was acceptable, the first service experience was the opposite, got lied to about when the vehicle would be completed and left on hold for over 30 minutes, after checking around at other repair agencies found the price to be inflated as well, so I will not be taking my vehicle back to be serviced at this dealer, its a shame to lie but even worse to ignore hoping I would give up, I don't recommend them for service no matter what they tell you during the sale

I would never take my vehicle here for regular service. I'd gotten numerous phone calls & emails to bring it in for airbag recall. So I took it in. After waiting 15 min to be seen they said they didn't have the part & would call when it was in.I asked about calibrating speedometer because I put bigger tires on & they couldn't do that - a Jeep place, really? After 3 months of not getting a call, I called them. Sure they had the part. I bring it in. Well why didn't you call? I was on the waiting list. Service tech on my job isn't around & some other guy has to handle intake. I never get a call that it's done so after 2 days I call them. It's been done. I go in, 10 guys in the room & no one acknowledges me, I walk up to the counter, wait another 10 min for the receptionist to get to me. My service tech isn't around. She finds the file at the lead tech guy. Wait another 15 min for them to bring my Jeep around.

Great Service and my service advisor Kai was great.

This was the best seamless new vehicle purchase I have ever experienced!

Awful customer service. The sales process was quick and easy of course. The experience that followed made me wish I had never even bought the car in the first place. When I purchased the vehicle I paid to have the interior upgraded including a change of color/material to the seats. The sales rep that helped me talked up the process and said how quick and easy it would be and how there would even be a logo on the seats. I asked how long it would take and they said about 5 days to have the seats in and 2 days in the shop in which I would be provided a loaner car, so 7 days from the day I purchased the car. A week past and I hadn?t heard anything so I gave them a few more days then I called and spoke to a gentleman in parts who said I haven?t placed an order for that style of interior for any car recently. I left a message to my sales rep to follow up with me. I get the call and apparently the order was forgotten by one of the sales managers, he says he is putting it in right away and would call me next day to confirm the order has been made. The next day my sales rep calls me and asks if I had heard from the manager yet and I said not yet, so she goes to check on the status of the order and it hadnt been made yet. She asks me to stay on the line while she places the order herself. I can hear on the phone describing the interior, the color, as she is double checking with me to make sure it?s correct and she mentions the logo on the seats as well. She says it will be in in a week and I will get a call to bring the car in. A week passed and no call. I call and there?s nothing in store. I decide I?m going to go to the dealership after work that following Monday. After work I get involved in an accident and have to take the vehicle to the collision center at the dealership. The next day I get a call saying that my seats are in (3 weeks after purchase). After close to 4 weeks my vehicle was ready and upon picking it up I can see the solution used for the tint all over the door panels and on the new leather seats. What I didn?t see was the logo on the seats... I mention it to the collision rep and he says he will call the service department and see what?s going on. Next day he calls me back and says their notes indicate the logo wasn?t part of the deal. I called and the sales rep says ?They forgot the logo? Let me speak to my manager and I?ll call you back.? I didn?t hear back I called and still heard nothing. In the mean time the repairs to my car were ok as far as the suspension and fitting however it wasn?t completely done I still had to take the vehicle to another shop to get the final ceramic coating to protect the paint. When I was able to see the cars paint in the shops light, all of the imperfections were visible. The car had dark spots, fingerprints, and ?Orange peel?. I call my collision rep and he says to bring it in and they?ll have it repainted. I hadn?t heard about the seats yet so I call 3x in a week to speak to the General Manager and they were never in so I ask for their # and leave a voicemail for Cecilio Flores. He doesn?t return my call and instead has a different manager handle the issue. He calls me and says he is sorry for the inconvenience and will see if he can get the logo on the head rests and let me know when to come in. The 2nd time the car back for paint one of the paint booths was out and so it didn?t get repainted until a week later and took another week to complete. I take the car back after a few days because I find overspray on the window they remove it and I take it to the shop to get coated again, this time they find the sand marks from trying to fix the first paint job under the new paint job, there?s overspray on the door and fenders as well. Now after the third time taking it to get painted the paint doesn?t match the front bumper at all, theres overspray still and I haven?t been updated about the seats either it?s been 2months.

Always happy to bring my truck in for service. Very trustworthy and friendly people. Ask for Emerson.

The best car shopping experience ever! If you are shopping for a car, ask for Val Rusev. He was absolutely amazing!

Nope. Not worth wasting my time or money to go back to this place. They need to go back to the way they used to honestly do business before AutoNation purchased it. The service department has horrible service. My problems never got fixed, yet they still take my money.

We were very happy with the whole process with our purchase of a 2019 Dodge Durango GT. Our salesmen Derrick Woods answered all of my questions via email promptly and professionally. He was very helpful, but didn’t make you feel pressured. He worked hard to get our payments where we needed to be to seal the deal. Definitely recommend AutoNation Dodge in Katy!

Quite simply the most pleasant vehicle purchase of our lives. Our salesman, Justin Dunham, was extremely professional and easy to deal with. We left with a "nicer" vehicle than we were seeking directly in our price range. The finance guy, Rob, was equally awesome. A+.

Great experience working with Hector!

everyone there was a great help including all the services and financial people came out with not only one car but two..

I should’ve know when I had my truck towed here I was going to get treated like crap since it’s an Autonation dealer. Truck is in the service department. I have been lied to and been called a liar. Left a number of messages and no return calls and told the person I trying to speak with is not in. Just stop by and he sitting at his desk. Stay away from this dealer and AutoNation in general

Service Went in for a recall, made the appointment two weeks ago. They said they ordered the part. Took my Jeep in and after one hour they tell me they didn’t have the part. Why didn’t they call me and let me know the part wasn’t there? Lousy customer service. Now how long do I have to wait to get it fixed? They don’t know. Said they couldn’t order the part till Friday and its only Tuesday. This dealership needs to learn the meaning of customer service. That’s why I didn’t buy my Jeep there, no one ever offered to help, they just stood around talking to each other. Sent a message to the sales manager and no response.

Val was great. He helped us get exactly what we wanted. The kids enjoyed popcorn and mom and dad got down to business. Ok, dad also got popcorn. The buying experience was easy and even a little fun. Go see Val.

Great customer service from Emerson. The ladies at the checkout/cashier desk are awesome! They all try to make things go as smoothly as possible.

Fast, friendly & quality service!

DO NOT GO HERE FOR SERVICE On 8.19.19 a monday I took my charger for an oil change around 2 pm the drive was empty. I expected to wait about an hour, I left the dealership around 5 what horrible service. I will not return

It was a great experience starting with sales, management and finance. Great job everyone.

This dealership has to be the most inconsiderate and incompetent one I have ever used. One visit they can?t even figure out how to put on a window wiper. 2nd time they kept my truck for two weeks, I had to call to see when it would be ready. My service advisor went on vacation and no one know anything. Finally, the day they said it would be ready.... is the day they began working on it. And now they need a part from Dallas. I wrote a letter complaining and called the service manager... not one response! No one should ever use this dealership.

Great Job on the 30,000 Mile service that I recently had on my Chrysler. I take good car of my car and I am impressed with the review of the service required and performed at AutoNation Chrysler here in Katy Texas. I bought the car here new in 2015.

I was treated well when I had to change my appointment time because of a family emergency. Emerson explained the work completed on my car. He was helpful throughout the service needed and repaired.

I do not recommend the Service Department. I showed up in the afternoon today Wednesday (8-7-19 )with my Jeep Wrangler. My son and I stopped in the drive and stood next to it waiting on someone to acknowledge us. Nope. It’s hot outside so we walk inside the Service Advisor area. Several employees on the desk phones and conversing with each other. Five more minutes go by. Not a hello or we will be with you in a minute, nothing. We watch three employees mount license plates on a customer vehicle. Finally, a service rep asks if we have been helped. I explain my Jeep needed an upper oil pan gasket (leaking), oil change, tire rotation, and coolant flush. I was told the dealership was low on techs. I offered to leave the Jeep with them, no worries. Nope, was told I needed to make an appointment to come back where an assessment of the repair and estimate of the other services would be provided. I was shown to the scheduling desk where the rep said the earliest appointment was on Thursday. I say great, tomorrow. No, 8-15-19, EIGHT DAYS from today. I was totally floored and could not believe the dealership was being managed in this manner. Needless to say, we left and Helfman Jeep on the Katy Fwy got my Wrangler in as soon as we pulled up in their driveway.

always discourage customers never have solutions moment you go we are busy our technician is out make appointment , when you make appointment same deal we are too busy tech is out. you get different answer from different associate and price of the parts are like high robbery

Was awesome. My salesman was great. Salesman took me thru the truck features and even paired my phone with the vehicle.

Everybody was very friendly and willing to help with our purchase of a new car.

We had a very good car purchasing experience and really enjoyed working with Brice.

Go see Jessy Muniz if you are buying , he was great. I picked out my truck on line and Jessy responded and helped find the exact truck I was looking for. He keeped communication open and he made the process very easy.. Job well done sir.. we will be back to see yo at the end of the year to buy a vehicle for my bride.

The best service of all times they understood what i needed and work hard on it

Our salesperson, Kathy, was absolutely outstanding! She worked tirelessly to track down the Jeep we wanted not once but three times over 8 months as our needs and budget changed. Kathy is exactly what a salesperson should be - open friendly, honest, knowledgeable, and relentless in fighting for her customers to get them the best deal!

Good and fast vehicle reception. Good technical service

Great experience, loved working with Justin Dunham, great service!!

Friendly people good service service willing to help people

I have driven a Ford pickup for over forty years. The 2019 Ram 1500 Laramie is my new favorite truck. I like everything about this vehicle. Thanks Auto Nation for a great deal and thanks Dodge for a great new design.

It was a Saturday service (oil change and tire rotation) the wait time wasn't bad considering it was a Saturday. Jeep was accepted by service advisor about 7:30 and was initially returned to me at 9:00. Problem was that the oil change was not performed and they had to put it back in the shop to do the oil change.

Every time I take my car in for something simple it takes over a week to get anything done. When you call no one answers the phone. You leave a voicemail and no one returns your call. It’s every single time. Every time. It gets old. Autonation buying everyone out did not help. It made the dealership worse. Isn’t there someone who works there who’s job it is to answer the phone. I want my car back. Fixed. And soon. Tell your people to return phone calls too.

Auto Nation always take great care of me and my car. The service reps are amazing, especially Johnathon! My experience with them is always professional, courteous and quick. I couldn't ask for better service

The dealer I worked with was Kathy. She was very professional and made the entire buying process a smooth one. She found what we were looking for from another lot and walked us through the entire process. I told me wife that our last dealership didn’t even show me how to use the features yet Kathy went out of her way to do so. I highly recommend her and will seek her out again in the future if we need another vehicle.

Called in with a problem on my new Ram 1600 with the parking sensors , guy came out said they couldn’t look at it and walked away. The whole place is a joke rather travel down i10 and give my business to someone who appreciates it.

Maybe this review won’t change nothing but Should great writing this to share my poor experience , I took my car there for a very weird feeling about my truck and they change my transmission, cover valve & more ( car had less then 3k on it , I have 24k and nothing change on the car still doing the same thing and the ONLY ANSWER i have from them is , they can’t do more ..... again this may don’t change nothing but if your are thinking to buy a Dodge Ram Please look other brands give you more support . I am not telling every single car should runs perfect I am very disappointed with the way how they are with the costumers Regards

Got right to the point. No bickering back and forth.

Purchasing my vehicle I was very happy but the service department is the most horrible service you will receive! Showed up go get an oil change & was told there was a 2 hr wait I could schedule online & I wouldn’t have to wait... so I took the advice scheduled online a week later showed up at 8:45 for a 9am apt and was called at 10am by the dealership and asked if I made my appointment....well long story & a lot of anger later I found out that just b/c u have an appt and they check you in that it could be hours for them to get to your vehicle... I did state in my appt scheduling I wanted my Jeep calibrated for my bigger tires told to come back at 11 to pick it up... said they could do it, told at 11 they hadn’t even started on the oil change or the calibration, called at 11:30 and said they couldn’t do the calibration so I went back still had to wait another 30 min for the oil change & demanded answers to why they can’t calibrate it when MOPAR clearly said yes they can.... service Mgr told the guy that checked me in NO... but while I stood there he was on his cell phone & my blood boiled so I went to him and asked why when I had the website pulled up with how to do it... he realized I wasn’t leaving it alone and said he would ck into it and there was a possibility he needed to do some research so he measured my tires and he call me back.... we’ll you guessed it! No call! I’m sure he was too busy on his phone to do any work for the day! I will never return! Not for service or to purchase another vehicle!! I honestly believe they do not have enough mechanics to do the number of vehicles they say they can service, workers that only know how to follow instructions on an iPad and have no clue about make model or even what an oil change is, and the “service manager” LMAO that’s just someone that has a bigger desk and can use his phone! Frustrating

I purchased a New 2018 Ram 2500 from Auto Nation Dodge and while discovering the recall (after installing a leveling kit) for the drag link jam nuts being WELDED (No longer adjustable) i noticed the entire nose of my "Brand new" truck had been removed. When brought back to Auto Nation for explanation all i got was an estimate on what the alignment would cost and no reasoning for why my truck was taken apart. I have bought two vehicles from Auto Nation now and this will be my last...... This has overall been a crappy experience!

I brought in a Jeep Wrangler and they didnt rotate the spare in the back

Every thing gets on time thank you!!

Aside from the service received by the salesman, Jose M., the entire process felt dated. We made the mistake of bringing kids along, but no lounge area, no snack machines, no tv, etc. I have been to other dealers small and large alike, and they all have seemed to create a more relaxed and pleasant experience. Pushy finance guys, long wait times, and excessive back and forth. Entire process from test drive to drive out was over 4 hrs. Last truck I bought at a competitor took one hour total!

The journey to acquire a new vehicle has changed. After contacting every single RAM dealership to search for the right solution, the right characteristics, the style, the trim, and the color my hope was almost gone. A few months went by whenever a sweet and kind online sales rep, Kathy Nguyen, contact me to let me know that she will do everything on her end to provide the solution I was looking for. After extended search Nationwide, she reached out to let me know that the conquest is over. Kathy Nguyen, found the vehicle I was looking for. The charisma to offer the best customer service a customer is looking for. Her negotiating skills were on point and the best part is that all of that was done in front of a computer. The final process was smooth, fast and with a sincere offering of what is best to the consumer. I highly recommend AutoNation for your next solution needs, and if you are on the Katy area or searching online, please get a hold of Kathy Nguyen to take care of all your vehicle needs. Thank you!

Beware of Autonation! Below you can see the checklist of the suspension work done. Completed with not 1 but 2 signatures. On the right, what has occurred with that same suspension that was “inspected”. My shocks falling off as I drive (has happened twice). During that month long repair and inspection there was no note of steel being cut from the suspension, through bolts on the shock mounts. So one of 2 things happened...they were incompetent and missed this chunk of steel or 2 they lied. Both of which puts my family in harms way. Oh, and they aren’t liable apparently, even though they signed twice certifying it was safe. Wow. This is why you avoid the crooks at Autonation! Share and spread the word to keep families safe as they shop this holiday weekend!

Had the best experience purchasing my first car. Kathy Nguyen was amazing. She was so nice and answered all my questions. I didn?t feel like I was forced into something I didn?t want. I walked out so happy!!!

Very nice ladies here!! The whole buying process took an hour and half or less!! Very friendly and make you feel welcome! Buying a car made easy thanks guys!

It?s not often you walk out a place thinking how you would want a friend or family member to have a similar experience. Many restaurants do not give you a great experience any longer. It?s also even more rare to have a staff that respects and understands that your time is extremely valuable. I could go into great detail about my entire experience, but the post would most likely exceed the character limit. My sales associate, Marcus, hit it out the park on all aspects of the car buying process. He did not try to sell me something I did not want and also did not try and tell me what I could buy. I told him my ?needs and must haves? and he brought up the exact vehicle I had been looking for. The sales manager, Sara, put together realistic numbers and we did not play the ?back and forth game? that most people associate with car dealers. Of course, I looked over the numbers carefully, expressed what I thought was fair, and had my offer granted quickly. Again, I did not go into this blindly. There are way too many resources at a car buyers disposal to not be well informed, but at the end of the day, there are realistic offers that benefit both parties and unrealistic offers that insult both parties. As mentioned, in this instance, it was the one that benefited both parties. In addition, going through finance was a breeze and I did not have anything thrown at me that was originally agreed upon. All in all, I would happily do business with AutoNation again if the opportunity presented itself. I also would highly recommend that you ask for Marcus. Thank you all again for making this experience a positive one.

Please Read - Avoid Autonation -my Jeep that has suspension issues from purchase, had steel removed from the frame without us knowing. Certified Pre-Owned (so they say) with the very suspension cut. Now my shocks snap off every 3 months. Last time, bouncing us into a lane of traffic missing our gas tank (which would have killed us). But Autonation says this is my responsibility. Same suspension problems as when I purchased it, which they said they fixed it. Mind you certified pre-owned can’t have frame modifications, but with Autonation apparently you can have parts of your frame missing. So avoid Autonation as they do not care if their cars kill you. They said it’s because Jeeps can’t handle a winter in Chicago and that’s why my shocks fall off. How is this legal?

I had a great sales rep and financial representative. Great and smooth purchasing process, we love our vehicle. Only down side is that the sales manager (Carlos) made a promise that he would not keep.

I filled out an application online and was contacted right away by Kathy Nguyen. I told her the vehicle and payments I was looking for and later that day she emailed me to let me know that she was able to make it happen. When I arrived at the dealership, the car I had picked out was waiting in the front. I took it for a quick test drive and finished the paperwork in a little over an hour. I would definitely recommend Kathy to anyone and I will be returning in the future. Thank you.

Company of Lies! Says clear as day on their web site, 25% of all 2018 and 2019 Dodge Rams. NO EXCLUSIONS!!!! A+ credit, yet it took me tooth and nail to get them to work a deal that didn't come close to what I wanted. Went home and saw their ad on their website and I was furious. Went to go trade in the truck for the one I want with 25% of and first they said no, that I had already driven it! Then we agree to a number both I and Carlos (Manager) sign on an agreed number which changes again when I go back to finance! 2nd off They also agreed to buy my trade at X price but decided not to put the trade in the deal and made some excuse that because the new deal is going to b a lease they can't do that, More BS! I Did the deal anyway, stupid me! I go home and cant find the title to the my trade, these A**Holes tell me that they can't order it for me, More Lies! So I order the title and its on the way, these punks tell me that now that need to re-appraise the car, even thou they had it the entire time. Buyers Beware! I'd take an Attorney with you to make a deal with you if you don't want to get hustled, or just pick from the 10+ other dodge dealers in Houston!

Couldn?t be happier with my purchase, went in just to see the vehicle and left a Jeep owner sales rep Jessy Muniz was very helpful in making sure my car needs and necessity were met

Really good service!! Thanks

Very pleasant experience. No push, no rush, and a good deal.

Recibimos muy buena atención de Jessy, Quien nos asistió para comprar el auto.

I am personally amazed that this place is still in business. About 18 months ago I took my 2008 crossfire in for an airbag warranty replacement. I came back to get my car and they told me I had an airbag light on because the control module was bad. Thing is... I didn’t have an airbag light on when I dropped it off. So I spoke with the manager who acted like I should be grateful that he was even giving me the time of day. After going back and forth, he said “well, even though it’s not our fault, if you buy an oil change package as a ‘good faith gesture’ we’ll replace the control module.” I was livid but decided that the 250 bucks for the oil change package would get them to fix the vehicle and save me some money in the long run so I agreed to their offer. Big mistake. About 3 months later, I took my car in for an oil change. Goes by without a hitch and I’m actually a pretty happy customer. I’m thinking about buying a challenger from them, even. About 2000 miles later, I realize that my car is burning oil like Saddam Hussein leaving Kuwait. I decide to look at the paperwork they gave me for the oil change. Turns out that they put the wrong oil in my car. (There’s a sticker in the engine compartment that says “0w40 only”) I decide to take it back and say “hey, y’all put the wrong oil in my car- I need you to do an engine flush and check out the engine and make sure it’s okay because now you’ve got me paranoid.” They do the engine flush and tell me my engine is perfectly fine. About a month later, the oil is low again and so I start keeping quarts of oil in the back of my car to top it off when it gets low. I try to go in for a consumption test and they keep telling me that my car isn’t burning oil but that I have a leak somewhere from a gasket... despite the fact that my once silver exhaust was now black. This happened multiple times. Finally the burnt oil causes the cylinder to misfire and so I change the spark plugs myself because Autonation can’t even manage an oil change. My car started to idle rough. So I decided that I would wait until the problem happened again and take it to them so they could see what they did. About a month ago the check engine light came on as I pulled into the garage at work so I took it back to Autonation so they could fix the problem that they created. Finally the service manager calls me and says that whatever is wrong with the engine can’t possibly be related to the bad oil they put in because the oil “doesn’t even touch the cylinder rings.” (Really? Like is that what you’re going with, Chase?) Now they want 8500 to put an engine into my car. Moral of the story is this: don’t take your vehicle into Autonation. They refuse to rectify their mistakes. They won’t deal fairly with you and judging from the other reviews I’ve read of Autonation Katy... I’m not alone. This place should not be in business or carry the name of a community that cares for its own.

Took an hour for an oil change with an appointment, nice employees, great service, free popcorn and coffee!

I recommend you DO NOT stop at the service department! They lie and tell you they completed work. When I told them I knew they did not completed the work. They reviewed the cameras then said I was right! However I had already paid for something I never received. The managers are so unprofessional and they don’t even know what’s going on in the service department. I have 50k miles. They placed a sticker for me to return when I have 111k miles for my next oil change. I asked for Mr Rudy to call me. He has not called nor have they issued a credit.

The most helpful AutoNation sale person is at the 21777 Katy Freeway Katy, TX dealership. His name is Val. He really WANTS to fit you into the right new car. He's knowledgeable and patient.....plus he's cool and calm under pressure. He goes the "extra mile" to meet the customer's expectations. Very valuable employee.

Had a scheduled appointment. Took 2 hours to replace a head light bulb. Charged $36. Way too much time.

The most helpful AutoNation sale person is at the 21777 Katy Freeway Katy, TX dealership. His name is Val. He really WANTS to fit you into the right new car. He's knowledgeable and patient.....plus he's cool and calm under pressure. He goes the "extra mile" to meet the customer's expectations. Very valuable employee.

Geraldine is my sales Lady and she did a terrific job. above and beyond what was necessary. she even helped clean out the car I traded in and went back for a double check while I was in fiance and brought the coins I left in coin holder!!!

Adam Memeti in Katy, Tx was our salesman and made the search for a new vehicle the smoothest I've ever had. Quick and easy!

Dealing with car repairs are already a stressful situation, then dealing with a dealership adds to the stress. However Kai Young made this on of the most stress free repair I have ever had. Easy to deal with and in constant contact the whole time. Thanks to him for making this a stress free experience.

Great experience buying from Jeep Autonation. Everyone was really friendly and very helpful. Jesse Muniz was really helpful in explaining everything the jeep had. I cant remember the finance person it was a lady n she was really helpful. Thank you for a great experience!!

We had the pleasure of working with Matthew! He did a great job and because of that....after looking at multiple dealerships for a car, I went back to him to purchase one. He was exceptional and the process overall was quick. The truck I found was located at the AutoNation in the Woodlands and he was more than willing to go pick it up for me. It was very effortless on my part. Robert in finance is the man you want to settle up with. He was so quick but informative.

Safety recall work was completed in a timely manner

They got the deal done, but it was a pain along the way. Took a while to wait for financing, and the car they said we were getting ended up being a manual instead of an automatic. We chose another vehicle but when we test drove it, it had the check engine light on. They said we should do the paperwork that night so that we could come in the next day to pick it up, but they ran our credit for three different vehicles. 1. The one that was the manual transmission, 2. One that we never even saw. And 3. The one we chose. We signed most of the paper work, but we ended up having to sign most of it again because the date was wrong. The vehicle wasn’t ready the next day like we planned and scheduled, so they said come in on Friday at 9a to pick it up. When we arrived, we were told the technicians hadn’t even looked at the vehicle. A sales rep, the sales manager and his manager all told us several times that they were going back to make sure it was ready. It took two hours of sitting and waiting, me threatening to dance around the showroom to get someone’s attention, to finally telling them “never mind, keep the vehicle” before they got the vehicle ready.

My car literally died at the dealership. Buying a new car was not on my agenda. However Yolonda made this transaction peaceful and easy. I explained to her my financial situation and she worked with me to help me find something I liked and could afford. if you are looking for a salesperson with a conscience she is your person.

Second car have brought from Geraldine at Auto Nation. I told her I didn't have much time and I needed a quick lease. Very smooth process and even when the car wasn't exactly what I wanted they found me a replacement straight away. Great experience.

Fui por la garantia de un carro comprado hace 2 semanas que tiene problema ya en una luz y no la quisiero reparar ni cambar osea no cumplen las garantias

Chat Conversation Start 2K people like this Car Dealership 10:41 AM purchased a truck with extended insurance paid several thousand dollars for it to find out the extended insurance expired before fords insurance expired the reason I purchased the EXTENDED warrenty was to go beyond the ford warrenty Calling and leaving messages for several hours NO one answering the phones

I bought a car last week I drove the vehicle for about 100 miles an a check engine light came on I was especting something better I really disappointed

Had a wonderful experience. Narrowed what I wanted down and found the exact car at another dealership. When I wasn’t satisfied with the negotiations of sale at the other dealership I called AutoNation CDJR Katy with the VIN. They used that to find an exact match on their lot in Spring. We proceeded with negotiations of sale and came to an agreed price and trade. They got the car from Spring and I picked it up the next day. Very happy with my experience here. No haggling, no low-balling, just a fair and honest deal from start to finish. Thanks Adam, Val, Carlos, and Mark!

Went and bought my truck w/o any trouble. mainly cuz I had my own financing and didn't have to fill out a bunch of paperwork. So all is good, but was surprised I didn't get locking nuts for my tires and had to buy them. I am a 4th time buyer from this dealer.

We had such a great experience today at Auto Nation Chrysler Dodge Jeep Ram katy

Brea is amazing. Not only is she a God Fearing Saleslady, but she is quick and to the point. As an Engineer and business women. I don't have to time to sit as a car dealership all day. Brea and I were able to agree upon a price over email. I can to the dealership to review and confirm that my Van was exactly what I wanted and signed the paperwork. The next day I came to do financing. I think total time in the dealership was less than an hour and they delivered the Van to my house. If you are a person how is busy and don't want to waste time. Please see BREA... Thanks again, April Duerson Stress-Less Events and Catering

Scammers. Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation.

Scammers. Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation.

Our Autonation salesperson, Ms Kathy Nguyen, was excellent. No hassle purchase, respected our time, very informative, and negotiated a fair deal on our trade-in.

For my first visit, I had a great and memorable experience. The staff is awesome and real

One of the worst experiences I had dealing with this place. I walked in knowing exactly what I want after doing my research online. I was told incorrect information, the numbers kept changing at least 5 or 6 different times, and the sales manager outright lied on several points. After spending 4 hours there I left without buying the car I wanted. I returned home to find 4 different credit checks ran on my credit report, while I was assured that only one hard inquiry was done on my report. Autonation should not have such wrong financial policies, and Carlos Parades the sales manager should not be in such a position. This dealership is a bad representative of Chrysler. I later got an email from the GM, Cecilio Flores, asking about my bad experience. I responded with the details and he never even bothered to respond. More time lost with this dealership.

Tuve una grata experiencia con ellos, realmente me ayudaron a poder obtener mi vehiculo, en especial mi vendedor quien fue Carlos Gonzalez, una persona honesta y profesional.

Kimbro ugh was amazing very profesional and quick. In and out with a couple of hours and got a 2019 Jeep Grand Cherokee !!!!

They were friendly from the moment I walked in it was short and got straight to the point I traded in my old vehicle and walked out with a brand new 2019 grand Cherokee thank you for everything I really do recommend this place

Great customer service and attention by our sales and financial representatives! Thank you Ramses Rodriguez and Phyllis!

Was able to purchase the SUV we wanted, and there was no haggling on the price or financing. It was a pleasant experience.

You are quick and professional in selling but your service is horrible. If they would just answer the phone and or return phone calls it would help. Common courtesy. Not even the Service manager follows up as he says he will.

Even though they were severely understaffed yesterday afternoon when I brought my car in for an overdue oil change and after having an unsettling engine ignition experience, the staff courteously listened and took my Jeep Grand Cherokee in right away to do the oil change and a preliminary diagnostic RE: the problems I had just experienced wit the engine not starting. After 1 hour rather than the 1 1/2 hours I was told I would need to wait, I was able to drive away with no discernible problems ( probable electronic re-setting issue that they were not able to duplicate and which had not registered in the computer system). The staff member also had the bill re-issued after noting an error in the labor costs listed. Very happy with the overall courtesy and professionalism of the people at this service center - thank you!!!

Excellent service, Both Andres Chavez and Carlos the sales manager are super guys. This is my third vehicle purchase from Auto Nation Dodge Katy in the last 2 years. Highly recommended.

Absolutely outstanding customer service from Reception through Financing. My salesman Derrick Woods was exceptional in commercial/technical knowledge of his product. \I bought my car from him in 30 minutes. Autonation Jeep Katy has the most intelligently optioned Jeep inventory in Houston.

Helpful and easy to deal with. Had a good experience. Would recommend. Kathy and Amanda were great

Service Rep was Good, Repairs took longer than expected.

Painless truck shopping experience. We compared trucks online, found the options and price we wanted and went to get it. Nice to not have to haggle over price. Johnny was great!

The dealer representative was very helpful and clearly understood from the beginning my needs and knew how to fulfill them

Great customer service, very professional.

Scheduled an appointment weeks ahead of time to fix the passenger airbag recall and an oil/lube service. Service guys called a couple of days ahead of time to confirm the appointment and I did. Showed up on time for the appointment and they inform me that it will take all day to perform the repair and I need to leave the vehicle with them. End of the day comes and they finally give me a call to come get my Rubicon. When I show up they tell me that they couldn't fix the airbag recall because they didn't have the parts. They said they had held on to it all day in case they could get the part delivered in time. I told them I'm not too happy about having to bring my vehicle back again and my service guy Kai says next time it will only take 20 minutes to fix! I pay for the oil change and as they are pulling my vehicle out they notice that it is leaking oil all over the place. They scramble to get the vehicle back on a rack to investigate the source of the fluids. So now it is time to talk to the service manager who tells me a completely different story. He says they don't have the airbag part and it will take days to get it in and the repair will take several hours! He claims that all the fluids dumping on the ground are from the oil change and that it is NORMAL! After over an hour waiting for my Jeep they pull it out and there are still fluids running out of the bottom but they claim it is from some cleanser that they used. I'm not sure what I find more aggravating, the total incompetence of the service tech, advisor and manager or the constant lying from the same folks. This is a horrible dealership and everyone should avoid it at all cost. We bought this Jeep there and the sales guys are just as shady as the service guys. We will never return there.

Normally i would give them 5 stars, but not this time. i was there on Thursday, March 21, 2019 for a recall, upon leaving i noticed someone went all through my glove compartment and had my insurance card laying out in plain view. As i was driving i called service to find out why that happened, being that it wasn't necessary that i present it being that i was there for a recall only. and why i had 2 screws laying on my seat. i person i spoke to, put me on hold never came back, so i guess the phone rolled over and someone else answered the phone. at this point i was not willing to explain all of that again to a new person. so i ended the call and called back the next day , spoke with someone that said they would deliver my message to the manager for him to call me. he never bothered to call me. my concern could of been cleared up in 2 minutes, but no one seemed to care. i am very disappointed and probably will not return. all i wanted was an answer. this issue was too easy for them not to make an effort to clear it up , so i wouldn't have to wonder whether or not they forgot to install the two screws, and the issue with the glove compartment.

We purchased two 2018 Dodge Hellcats the same day 6 months ago. They are marketed to drive 200 mph. When we drive each of these cars over 100 mph, they shake violently. So violently that it feels as if the car has thrown a rod. We also purchased all the extra insurance protection they had to offer. The front bumper on one of the cars actually is falling off from the violent shaking. The service department management refuses to work on either car claiming that they can not drive it over 65 mph. False adversetment. If they can not get the car in optimal running condition for what is marketed and sold for, then who the xxxx wants to buy one? These cars and the dealers are a scam! And of course I scored the buying process a 5 stars. They want to cars to every sucker they see!

The car buying experience was great. In and out in just under an hour

Price was good.. the sales man was friendly n the finalize dep lady was beautiful 🧐🤓😁🤣😎

I LOVE AutoNation Dodge In Katy. They always take good care of my car and provide excellent customer service. I’m always greeted at my car, the service writers are always smiling and polite. They are very thorough about what’s going to be done and the time length. My wait is never too long . I get to enjoy a nice cup of coffee in a cozy area as I catch up on some reading or take business calls. ALL the staff is very courteous and the shuttle is simply amazing. That’s relieves a bunch of stress IN CASE time is an issue. My checkout process is quick but again thorough and I appreciate it...... so thank you 🙏🏾 guys at AutoNation Dodge for a great system

Nicholas Cornman is the best!

For the past couple of years, this dealership has been very frustrating to work with. We had an appointment for 8:30am. They told us it would be a two hour repair. I called them at 4pm to see if our jeep was ready. It wasn?t, but they assured me they would call when it was ready. I called back at 5pm. It was ready then. They have our cell phone and email. Put us picking up our jeep in rush hour traffic in Houston, Texas.

Everything was exceptional, from the sales person Kathy Nguyen to finance with Phyllis. I've not had this kind of service in buying a vehicle in 30 years. Victor the new car manager was a huge help to. I highly recommend the dealership and especially Kathy Nguyen!

Jaime Emerson from AutoNation CDJR a Katy is always a big help in figuring out what is the problem and the best accommodation to be solved!! Thank you!!

Very satisfied. Great customer service. Did a great job of explaining process and getting me in and out in a timely manner.

Our service advisor was very knowledgeable and helpful. He kept us updated on a daily basis. We are very pleased with the service we received.

Kathy Nguyen @ NguyenK@autonation.com was fantastic,super stress free experience and she worked very hard to find the vehicle that I wanted.

The people who help me are always excellent.that has not changed. I just can?t help but notice that servicing my car was easier before AutoNation took over. The old dealership (when it was Allen Samuels) used to have loaner cars available, but not anymore. And shuttle rides home didn?t require over an hour wait! Not sure if I want to buy my next car from AutoNation.

service to address 4 recalls. max estimated time was 3.5 hrs to complete. had appointment 7:00am , vehicle service finished at 4:45 pm

Wish buying process was shorter then what it was. To long of a process just to buy a car.

This was my 5th Time for routine Service on my Jeep as I "follow the book" and go in every 5,000 miles. There was a thing or two I did have to go back to the Dealer on but they quickly resolved my issues and made good on my expectations. I am a long time loyal Customer to this Dealership and have every intention of doing business here for years to come.

Good service , sales man Vito is the best !!

I went in for service on my vehicle. Jonathan Cristobal was my service advisor. Jonathan was very helpful through out the whole process. Very knowledgeable, courteous, and gave excellent customer service. He explained everything in the process, from beginning to end of the transaction. I will definitely return for service in the near future and come back to see Jonathan.

Damaged front rim was to be replaced but what they did was touch up , polish and put in back, and put the perfficly good one from back to front, we have purchased 5 vehicles with you all, which includes Allen Samuels. Very disappointed, have already discussed with my insurance co. Your rep. Said if I wanted a new one he would pay half.

Met with Justin Dunham, and he is AWESOME!!! He is honest, straightforward, and a good guy. He literally made the experience easy and comfortable. He was very informative and went above and beyond. I will be coming to him for all future personal purchases and business purchases.

A great buying experience! There was never any pressure from the sales team and they understood that I was looking for the best deal in town and they delivered. Small issue with a cracked windshield that I didn't notice when I picked up the Ram for an overnight test drive (it was raining and night time) but they agreed to replace the windshield when I said I would purchase the truck. Waiting on the repair so was not able to rate them on repairs yet.

I would like to thank my sales reps Eric and Chelsea for making my buying experience SUPER easy. They are the BEST. This is first time purchasing a vehicle from Auto Nation but will not be my last. They make the process so easy and answered all of my calls. This Auto Nation location has a customer for life!!!

Good evening, Im writing this to inform you about my horrible experience at your Automation Location. Yesterday I dropped off my 2018 Dodge Durango (color white) at 8:00 am for regular maintenacne along with a few items they where going to look at. The representative assisting me was Jesus Guerrero ( service advisor #8609) when leaving my car he advised me that he would give me an update around 1-2pm which I never received. I took the liberty on calling him at exactly 2:48pm for an update which he mentioned my car was with the technician and he would personally call me back soon to let me know if my car would have to stay over night. Long behold 6:35 pm came around without any type of update, I called once more and spoke with a polite service advisor by the name of Andrew and he mentioned Jesus had left for the day. Disclaimer: I mentioned to Jesus it was important for me to have an update as my work schedule would need to change if I was not able to get the car back in time, he agreed and assured me thru the whole process he would keep me updated ( never once did he take the liberty on updating me) The next day came along ( today 02/20/19) I decided to reach out to the service manager Chase but was found with his VM, this call was made around 10am give or take and not once did I receive a call back from him as well. I got tied up at my office with some meetings and finally had a chance to call once more, but this time I finally got hold of Jesus and he said he would call me with an update once my car was ready. He kept his promise for once and actually called me around 4:45pm to let me know my car was ready to pick up. Great!!!……. so I thought……. I get to the dealer, he took me to the counter to pay the $53.30 that was owed for some wipers I had them replace, I grab the receipt, get my car and finally come home…..The worst part comes when I get back home I park my car and inspect it to find out my FRONT DRIVER BUMPER had been scrapped as if the car rubbed on another car, the paint is completely off and the black bumper body is showing from underneath the white paint…… on top if this, the hood and fender have grease stains from the tech working on my car….. You would think a big company like automation would teach their employees better ethics when it comes to assisting their customers and working on peoples cars. This is not acceptable at all and I have reached out to your CORPORATE office and filed a report. Im extremely disappointed in my experience as my purchasing experience was amazing and thought I would receive the same level of respect and service as the one in Houston. I would like for you to reach out to me and let me know how Autonation will correct the damage on my Durango. Thank you!

I don’t recommend getting your vehicle serviced here. I brought my vehicle in for a recall and oil change at 730 am and didn’t get my vehicle back until 5. Service Advisor Young Song never called to update me on my vehicle. I called several times and they just kept saying he’s with a customer. I finally called a spoke to him at 3 only when I demanded to talk to him. Mr Song says we are just putting your vehicle for an Oil change and will call you when it’s ready. I’m still waiting on that call. I just went at 5 because my vehicle had to ready. Mr Song says it’s in the back let me get someone to bring it up. Got my vehicle and 2 miles down the road my battery light and Low oil light is on. I’ve been having this vehicle for 4 years and only light ever to come on is Low tire pressure. I immediately try to call Autonation and was told Mr Song was not there. I parked my vehicle and all the oil was leaking out. The next day I had to take off from work and drive my wife car to Autonation to tell them what was going on. Mr Song apologized for what happened and a tow truck come pick up my vehicle. He said he would call me when my vehicle got there and 2 hours later I had to call him. He said that the Oring failed which probably means that they didn’t put it on. Wow 😮. Mr Song said they will clean all the Oil out and check it for damages. Gave me free Oil Changes for the next 2 but didn’t offer to refund me my $91 bucks. Check my vehicle and still had Oil every where. What makes them think I would EVER bring my vehicle back over there? NEVER

will not buy a dooge again 40.00 miles 6 recalls now fuel gauge not working thay tell me 1100 hundred to replace it

Salesman Aaron was a big help with purchase. Fair price on trade-in and great experience with buying a 2019 Cherokee Latitude. Couldn't ask for a better price and salesman.

No hard core sales pressure My sales lady went on and above to locate a used jeep manual and even delivered my jeep to my house on a Saturday night Sales lady very knowledgeable about jeep wranglers

Thank you KIMBROUGH AUSTIN. You were an absolute pleasure to work with! If you are looking to buy a car in and around the Houston area - OR if you find one on this lot and have to travel in like we did- HE is your guy! He was nice enough not only to send us pictures of every view of the car, but ALSO went a step further and sent us VIDEO!! Great price on a beautiful car!! Also, Phyllis in financing is wonderful as well. We didn't end up utilizing their financing services - but she was absolutely helpful and very kind.

They are the most dishonest dealership you will ever deal with! The salesperson that we did business with told us that the car had a GPS and when we drove it of the lot (they had to get the car from another dealership), the car didn’t have a GPS. Then they sold me on the fact that ICar play was better and bunch of lies and promised me a $250 refund check for their dishonest mistake. It’s been 3 weeks and they have NOT done anything. It’s not about the money - it’s about their lies and dishonesty.

The staff at the repair facility were very nice. Emerson communicated well throughout the repair process. Repairs were TIB and Warranty so I can't say anything regarding costs. The repair process was completed in a timely manner and on schedule. Very pleased with the work results.

They were friendly to me and my dog, Quincy. Being receptive to my aging furry son speaks volumes about the courtesy of Auto Nation to its customers.

Ray Coleman was an outstanding salesman, very knowledgeable about the Jeep I was purchasing and made the car buying experience pleasurable.

Great customer service, nice and warm people, the facility is very neat as well as all the staff, in particular our advisor Carlos Paredes, he helped us in all the whole purchasing process, explained and recommended the best options according to our situation, very prifessional and friendly, making our experience very pleasant.

Carlos Gonzalez was wonderful to work with, appreciate the time and commitment he spent to complete the sale.