Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Katy

I originally made an Appointment to meet with another Sales Rep. At a different AutoNation Dealership. I had walked into the "wrong" dealership! However, a nice young man graciously opened the door for me, as I approached the receptionist, who informed I needed to go through the light to reach my initial destination. As I left, I thought maybe I'm SUPPOSED to be at this dealership vs. the other one. And decided to "check" what they had to offer. The nice gentleman was chatting with the receptionist and I asked if he was with a customer and if not, could he help me? He accepted as I followed him into his office. I canceled my "other" appointment. JOSHUA CONNALLY skillfully asked questions to find out what I was looking for. He didn't try to "upsell" me, his goal was to match the best car to fulfill my needs and budget. We never wandered the lot, but rather he showed me vehicles offered on his lot, first. But expanded his search to other AUTONATION DEALERSHIPS to find THE BEST FIT, for me. We landed on the car that only dreams are made of! (In fact, the car's name means "heavenly." Do you know what it is? Hint it's a TOYOTA... SPORTS car, no less. He left to pick up the vehicle for me to drive. As soon as I saw it, I just loved the way it looked, handled, maneuvered through traffic, etc. Although used, it was in MINT CONDITION, and had low mileage for its years. Joshua was a good conversationalist and kept me at ease, during the "pre-financing" process. (At one point, he wasn't certain that I would be able to finance it, due to its year and low cost. However, he and his Sales Mgr. Didn't give up and was able to obtain it for me! I was so excited! However, even though I was unable to get full coverage so late on Sat.(and they closed on Sunday's), I WAS ABLE TO PICK IT UP & DRIVE OFF WITH IT ON MONDAY MORNING! I have received SO MANY COMPLIMENTS on my purchase from neighbor's & friends, who are also interested in buying a car soon. JOSHUA CONNALLY has class, patience and would do well as a FINANCE MANAGER. His ability to make you feel at ease, knowledge & confident abilities earned my trust. Although he explained other options, which I had objected to, he never was "pushy". ROBERT ANDERSON was able to obtain very favorable financing options for me as well, as he quickly "pushed through the paperwork", ensuring it was all in order. If you are looking for a dealership that REALLY HELPS YOU FIND THE BEST CHOICE TO MEET ALL YOUR NEEDS, then I encourage you to stop by AUTONATION CHRYSLER. DODGE JEEP and ask for JOSHUA CONNALLY. I guarantee you will Not be disappointed. (However, waiting for a Finance Manager on a busy Saturday took a while, so be prepared to WAIT, or call and schedule an appointment on a weekday.) Hence, my recommendation to this dealership to groom JOSHUA CONNALLY for a FINANCE MANAGER role. He would to be a STRONG ASSET for AUTONATION, in this role. (Plus, he's already well dressed for this role, and an EXCELLENT DEMEANOR, about him.) FROM AN EXTREMELY PLEASED CUSTOMER. - Carolyn Christian-Anderson

Carolyn Christian-Anderson Mar 26, 2018

Well I am here to tell you that Good Customer service is still alive and well at Autonation Dodge Jeep in Katy,Texas! There was no pressure, no gimmics... They walk it like they talk it! Honest, open, informative, friendly, knowledgeable and courteous! I got exactly what I wanted, the same day, and a deal much better than expected! Everyone was very helpful and respectful. I didn't have to wait to get a car! The sales person Kimbrough was exceptional! He never mislead me nor did he tell me anything which was not true! He treated me like family, as did the sales manager and the financial services manager ! I thought customer service was long gone these days... But its still going strong at Autonation in Katy Texas! I will buy my next car from them... Why would I go any place else... They tell you the truth, Well I am here to tell you that Good Customer service is still alive and well at Autonation Dodge Jeep in Katy,Texas! There was no pressure, no gimmics... They walk it like they take it! Honest, open, informative, friendly, knowledgeable and courteous! I got exactly what I wanted, the same day, and a deal much better than expected! Everyone was very helpful and respectful. I didn't have to wait to get a car! The sales person Kimbrough was exceptional! He never mislead me nor did he tell me anything which was not true! He treated me like family, as did the sales manager and the financial services manager ! I thought customer service was long gone these days... But its still going strong at Autonation, Dodge, Jeep in Katy Texas! I will by my next car from them... Why would I go any place else... That's family. They are honest, and they have great customer service. You can't beat the autos that are priced reasonably well! As a retired salesman, I really dreaded buying a used car... But at Autonation, it was a great experience! Thank you Kimbrough! And to all the staff which made it a breeze, to buy a great auto, at a low price and with no hassles!! Bob D.

Bob D. Jul 14, 2017

Unfortunately, there is no way to give "negative" stars. If possible, I would. First, I found a price for a vehicle on the website that I really wanted. Called and talked with Eric, and told him I would come out in the evening to look at it. The vehicle was listed as "brand new". Once I arrived and met with Eric, he said that the vehicle was not here, that a manager had taken it home for the day. Even though it was not here (per Eric at that time), since I knew that was the one I wanted, I told him no need to take a test drive, just show me another vehicle on the lot that has the same features to look into. At that point, I wanted him to start running the numbers to get financing in process, as I didn't want to be there all night. Miraculously, the vehicle was found, but the pricing was given and it was higher than the advertised price on the internet. Why post a sale price and not honor it? Well, it is because it has been "sold" to the service department to be used there, and then "sold" back to sales to sell me. The rebates that would come with a new model do not apply, since it is NOT technically a new vehicle. After going back and forth, a deal was made and I drove out of the dealership with my dream vehicle. For (2) weeks exactly, I drove around and showed all of my friends and family about all of the cool features that this truck has. Then, (14) days after making the purchase and signing the contract, I was called and asked to come into the dealership to discuss some paperwork. It was then told to me that after all, the bank that I signed the contract with decided that they are not going to honor it. I had to either give it back and drive home in my previous vehicle that I traded in, or sign a NEW contract with a massive increase on interest rate. YOU ARE READING THIS RIGHT. THE CONTRACT I SIGNED WAS NOT BEING HONORED BY THE FINANCE COMPANY AND DEALERSHIP AFTER (14) DAYS. Nothing changed in my credit, and nothing was shown to be inaccurate in my application. I have NEVER had a legal document that I signed given back to me and told that the SELLER is not going to honor it. If I just showed up after 2 weeks and said I do not like the terms and want to change it, they would laugh me out the door. I had to either surrender the vehicle IMMEDIATELY or pay MORE money. I never thought signing a legally binding contract can just be denied, after 2 weeks, with no lies or wrong information listed. The only recourse will be to let as many people as I can all over the world know that in Texas, a vehicle contract with Autonation means NOTHING. There are NO words to describe the feeling that a contract means nothing. There is NO language in the contract stating that it is waiting for approval, but this dealership makes deals, signs contracts between customers and finance companies, without getting approvals. I thought problems like this might come from a used car dealership that could be shady, but not the dealer on a NEW vehicle. I have been lied to at every point of the process of buying a NEW vehicle. Wrong price listed, NOT new as stated, contract cancelled after (2) weeks, and either sign a NEW contract with higher terms, or take back your previously paid off trade in and act like the last (2) weeks never happened. !*!*!* UPDATE: After contacting the general manager of the facility, they changed my contract again back to the original contract. I do not know how this happened in the first place, but the general manager, Nick, was beyond helpful and fixed the issue. I am confident that the financing individuals did what they did to me without his knowledge. At the end of the day, my issued were resolved. Unfortunately, this should have never happened the way it did. Hopefully, they have taken the steps necessary to make sure moving forward this does not happen again to anyone else.

Frank Wisniewski Feb 14, 2017

Frank Wisniewski II Feb 2, 2017

We bought my wife’s car here at AutoNation Chrysler in Katy TX and paid like $58K for it then we had to have the engine replaced with less than 5,000 miles on the car this was not their fault but it was another $15K then we bought a used truck from them another $18K. So around $90K in a year. The truck had an extended warranty and I would not have bought the truck without one. Two months after I have the truck it starts having transmission problems, now the warranty they sold me denies the claim to replace the transmission stating it has aftermarket parts in the transmission which lets them off the hook. Here is the issue if you are selling a used vehicle should you not expect it has aftermarket parts on it! So I call AutoNation and tell them the lied and sold me something I cannot use I wanted a refund for the warranty a lousy $2K remember the got $91K from us, they say we will refund warranty amount I said good I will use that money to help pay for a new transmission and I think I will be okay with this! The work is going to be $3-3.5K they said no we are not going to give you the money we will take it off of the back of the loan! What! Wait a minute off the back of the loan! I will end up paying interest on the warranty one I could never use plus they got me to buy a vehicle I would have never bought without a warranty. I told them it seems like you packaged the two knowing the truck had transmission issues and you were going to sell it to some un suspecting customer and then they have a loan and a truck the cannot drive and a warranty which will not fix the damage. Everything was fine with my wife’s brand new car of course it was it did not even have 11 miles on it when it was purchase I would not expect there to be an issue. You find out what kind of company you are dealing with when you buy a used vehicle and have issues. If you value your time and your money don’t buy a vehicle from AutoNation at any location. They are willing to lose your business over a lousy $2K this shows they don’t care one bit about any of their customers after the sell only the lie until the sale is finalized.

Bill Warren Jan 13, 2017

Jan 6 2017 update: After reporting my concern to Maggie (scroll down below) she quickly escalated and corrected the problem. I previously thought the business rejected my trade in as a whole but I quickly learned that it was not the business' position and instead was only that of one person. I personally spoked to Keith Kappmeyer and Maggie Eagle who both apologized for the problem, and they bought my trade in as expected. Their quick resolution to the problem demonstrated their ability to recognize issues within their organization and honor their committment. Because of this, my perception of the business has changed and I would be delighted to business with them again. I highly recommend anyone looking to purchase a vehicle at this location to ask for Maggie Eagle. She was pleasant, knowledgeable, honest, kind, and not pushy. My review of Maggie is that she looks to help her customers which is the most important part of doing business. Thank you AutoNation! ------------------------------------------------------------------------- December 30, 2016 I was looking to buy a Jeep Wrangler, and AutoNation on Katy Freeway in Katy was one of the dealers I visited. Their price for a new car was not the best, but I had a trade in which they valued higher than almost everyone else. I asked Maggie Eagle "If I don't buy from you would you still buy my trade in?" and she yes. So one day later after I went elsewhere (Helfman CDJR on Katy Freeway in Houston) to buy my Jeep, I went back to AutoNation in Katy to sell my trade in, and Maggie directed me to Omar Aceves, who looked at my vehicle one day after Maggie already gave me an appraisal, and refused to buy my trade in and said 'sometimes we value your trade in higher to win your business, but since you are not buying from us, from a business perspective it doesn't make sense to buy back your trade in'. In other words this is a direct contradiction to what Maggie told me. Needless to say I was highly disappointed with his rejection. And I am glad I did not buy from a dealership. As I mentioned I went elsewhere and purchased the vehicle I wanted.

Keith Cole Jan 2, 2017

This has by far been the most disappointing customer service experience of my life. I have bought vehicles from this dealership, had service and repairs done at this dealership and this experience has cemented the fact that I will never give them another $1 of my money. I was in a minor accident on October 5. Called the insured owners insurance (accident was not my fault) and was immediately given a claim number and all the information I needed. I contacted this dealership the following day, was assured that they could deal with the insurance company (a reputable insurance firm) and drove my truck in the following day as requested for an estimate and to start the process. Pictures taken, information provided, lets get this fixed, right? Wrong! A week later, nothing from the dealership. I call and after multiple messages, they say they don't have anything on file from the insurance company for approval. I called the insurance company, they don't have anything from the dealership. Call back the dealership and was told, oops, the pictures don't seem to be loading so we couldn't send it in. Can you bring your truck back in so we can take pictures again. "Can you come back to the dealership to re-take the pictures?" Again I drive to the dealership and do everything they ask. A week passes, no communication. After multiple messages I state I'm not leaving a message, and please put my rep on the phone. We discuss the situation, again, no recollection of the issue and I end up having to conference in the insurance company myself so they can walk the dealership through what they need. I think it's done, I'm just waiting on a call back. And waiting and waiting and waiting. The insurance company provides me the approval number, has a rental car contract set up with the dealership. The rental car company (at the dealership) calls me back and confirms they have a car waiting for me and to schedule an appointment. I call and leave multiple messages to schedule an appointment, again no call back. After multiple more attempts, I get the manager of the collision department on the phone who assures me they just need to order the parts and they will call me the following Monday to set up the appointment. A week and half later, no call, no message, nothing. Multiple more messages later and another voice mail to the manager, I get a call back from my original rep and am told "we don't have anything from the insurance company to approve this." I honestly think this is a flat out lie, but absent that, you couldn't have called and told me you didn't have what you need? It's now November 30, 2 months after my accident with very minor damage and I am no closer to getting my truck repaired than I was the day after the accident. Honestly, I have been far more patient than probably 99.9% of most customers would be, but they have lost my confidence and my business. Not only will they lose any future revenue from me, it is now my personal responsibility to ensure that I communicate my frustrations any time I hear a mention of this dealership. Unfortunately, now that this is an AutoNation dealership, it not only has an impact on the reputation of AutoNation Dodge Katy, but every AutoNation dealership in the country. Update: The generic response I received below is about the level of service your going to get. "Please contact our general phone number and we will allow you to leave a message and may call you back if we feel like it.

J Brid Dec 4, 2016

My experience with the service for a recent repair from this dealership was disappointing. I recently had the dealership change the starter out. Less than two weeks later while I have it at my work I notice that the front metal skid plate was hanging by the front two bolts. The plate is made of metal and is approximately 20 lbs. The dealership is located 13 miles away by an interstate and it was not safe to drive it back there or anywhere with it the way it was. After numerous left messages with the service manager I eventually got in contact with her. She was prepared to have it picked up by tow truck to the dealership. I suggested that she has a person travel out to my office area with bolts and have it installed which she agreed to. When the individual arrived he had the bolts and an impact wrench, a socket and the extension to fit the socket to the wrench. After working on the skid plate he said they were all installed however I noticed that they were not torqued up because the socket would not fit properly on the bolt head due to not enough vehicle clearance with the tools he was using. At first he started to disagree with me but then put his fingers on one of the bolts and he was still able to turn it. He then tightened the front bolts with the socket using only his hand and said that they were now torqued up and it was going no where. At this time I was frustrated and decided to properly tighten it when I got home and thanked him for his time. I called the service manager to inform her of this experience and she did say that it was likely that her best mechanic, who did the starter replacement, thought he had properly installed the skid plate when it was in the shop but may not have. My disappointment with my discussion with the manager was that she never did take full responsibility for this mishap nor was she apologetic to what had happened. She came across like she was doing me a favor by having a person come to my vehicle to fix the problem, which turned out to be its own fiasco. What ever happened to good customer service?

Ryan Rueve Jul 14, 2016

Like most people, we knew what kind of vehicle we wanted before we came into the dealership. We knew how much, within a reasonable range, to expect to pay for the vehicle. We expect to receive a fair deal, knowing that a daler has to make a profit. We only want a dealer to not try to make all of their profit just off of me. We shopped all over the Houston area, and went to many different dealers and talked to many different sales people. We were pleasantly surprised that our sales person at AutoNation (Gent Memeti) was pleasant, knowledgable, and honest with us from the very beginning. If he did not know the answer to our question(s), he would go find out and get right back to us. Although he is young and just getting started as a salesperson, he was a refreshing surprise to deal with, after being beaten up and talked down to by all of the many other high pressure salespeople we dealt with in our search for a fair and honest deal on a Jeep Cherokee, Instead of wasting many hours of trying to get to a "bottom" line offer from the dealer, we wrapped up our negotiations at AutoNation fairly quickly. In the end - I accomplished what I wanted - a fair price for the exact color and options I wanted on the vehicle. Instead of trying to get us to accept a vehicle that was not what we were looking for (but was available in stock and on the lot), Gent worked with us to find the exact vehicle we wanted, both in color and with the options we were looking for. We had all of the details worked out before we moved on to the last stage of closing a deal --- "the financing person." Normally, this is the part that is also like being tortured. The finance people try to tack on all kinds of money-making options for the dealer. This is usually the final place that a dealer can "work you over good" before you get the keys to drive off the lot. In the case of AutoNation, we had another great experience. Although our finance "guy" was actually a female, we got a great finance person. She took great care of us, answering all of our questions and giving us all kinds of options. She stayed late until everything was done, and got us out of there in short order. All-in-all this was the best car buying experience I have ever had! I have purchased many, many vehicles in my years and can honestly say that this was, by far, the best experience I have ever had! I will return to AutoNation for all of my service needs, including taking all of my other vehicles there. I will also be an AutoNation customer for all my vehicle needs in the future, and will send others to the dealership, as well. Good job AutoNation Katy!!!

RichardW Jun 7, 2016

Where do I begin… AutoNation CDJR Katy has hands down the worst service department I've ever dealt with. I purchased a 2015 Jeep Cherokee Trailhawk from this location in November 2014 and have brought it in for nine recalls/software updates since the purchase. They’ve completely rebuilt the transmission after multiple attempts to even address the issue (I was eventually vindicated) and now I’m having the issue of repeated dash warning displays informing me to service the gear shifter which will spontaneously display all gears engaged simultaneously. I’ve been instructed by the service personnel that this is a minor issue and the vehicle is still safe to drive but realistically who wants to operate a vehicle without knowing what gear is currently engaged. The service personnel are beyond ludicrous. “Frank”, my latest service assistant, appears to suffer from narcolepsy. He appears to fall asleep mid-sentence and gave me the impression he’d rather be anywhere other than his place of employment. “Justin” is as helpful as a malignant tumor. Good luck addressing the male service manager, name unknown. This person has no interest in the customer and will remove himself from the room never to reappear when there’s even the hint of customer dissatisfaction. Avoid this department at all costs!! I’d get better customer service from Don Rickles as his mortal enemy. To the dealership management, you have created a very vocal adversary in me. I have been blogging about my experiences with your service department, I've notified Chrysler/Jeep headquarters, and I'm prepping an expose with a local media consumer advocate to report on your dealership's horrible service department's activities related to my vehicle concerns. I go out of my way to inform friends/family/co-workers/followers to avoid your dealership at all costs. Thank you for showing me exactly how not to run a service entity. I rate your service department one star and that's being unnaturally kind.

Randy Bynum Jun 4, 2016

SERVICE EXPERIENCE HAS BEEN AWFUL!! ITS JANUARY 13, 2016 AND STILL HAVEN'T GOTTEN MY TRUCK FIXED SINCE AUGUST 15, 2015. My house hold has purchased three Ram 1500. I was looking forward to buying a fourth to upgrade my current 2014 Ram, but Service is "HORRIBLE". Ever since I've had my truck i wanted to schedule an appointment to have my door panels checked for a rattle they make. I work two jobs and have very little free time, so i wanted to schedule an appointment and was repeatedly turned down and told I could not set an appointment for that. I finally took days off from work and showed up August 25th 2015. I received a rental car since they kept my truck, I didn't receive my truck back till September 11, 2015 due to a gauge cluster being defective and having to order it. Throughout this whole time they didn't even fix my door panels! I took days off again and took it in again and left it for more days, still didn't fix it and when i went to pick it up they left my windows down and got rain water inside of my truck!!! (thanks for the mildew/mold smell) I took the day off and drove with the tech, they ordered parts to fix my truck on October 27 I was told they would call me once they came in and they never called. I am also waiting upon a refund from their Enterprise for a car rental fee from the car i rented in August that the dealership was to pay and didn't pay enterprise so they charged my account $595 on January 1st (GREAT WAY TO START THE YEAR WITH NO MONEY, AN OVER DRAWN ACCOUNT AND OVER DRAFT FEES FOR SOMETHING THAT SHOULD HAVE NEVER HAPPENED!!) I was charged overdraft fees twice, account was frozen and had to pay $15 for a new card. I have bills that were due and are now over due because when my paycheck went in i didn't get my full amount due to the enterprise charge.I SEE AND FEEL AS IF THEY DON'T TAKE ME SERIOUS DUE TO MY AGE SINCE I'VE HAD OTHER FRIED'S WITH ISSUES WITH SERVICE AND EVERYONE JUST TRYING TO "BRUSH ME OFF" one of my jobs is retail at a parts store, the other is insurance and I will not recommend Allen Samuels to customers and people i know. My friends that also work retail at parts and other dealers and other retail store also know of my experience and will not recommend either. service rep is Frank, ive spoke with mike (which told me i couldnt schedule an appointment) spoke with another guy to be assistant manager of service, ive spoken with jackie at service and they all tried "brushing me off.. (jackie then felt like helping once she heard that i was wrongly charged $595) and this wasnt Enterprises fault this was enterprise trying to get their money when the dealership was supposed to pay them but didn't.. this is all the dealerships fault. enterprise has actually tried helping me with getting my refund but the dealership's accounting hasnt cut a check out. i also spoke with a lady at the front desk and just seamed to not care while another lady asked a guy in a cubicle to the left and he just stared at me and showed no interest in helping. i hate this service.

Daniel Guizar Jan 14, 2016

So at first it was a great experience. Frank Leal was the first salesman that I have ever met that treated me as an equal. He didn't go overboard about the "pretty colors" and sunroofs like all the other salesman in the Katy area did when they saw a girl coming to buy a car. Frank was very real, kind, not pushy, and informative. I told him my price he met it and really got me a good deal. Now the bad part. Since I spent most of my day shopping around when I finally bought the car, the tinting guys in the service department were gone. So of course I came back another day. They left dirt all ove the windows, under the tint, and had some really jacked up cuts. Not to mention they left my brand new car filthy. I kindly asked for my tint to be redone because I paid $395 for tint and it looked horrible. Second time around, they called me right as the tinters were leaving at 4 pm when my brother in law dropped it off at 10:30 am for me. He wanted to make sure it was done right because hes done it all, tiniting, service work, engine swaps, etc. Again, there was a huge mess inside the car, mainly on the windows. It looked like they attempted to wipe away the glue with a dirty rag. Also, there was still alot of dirt, this time it looked rushed so there were alot of creases and scratches. So I went one more time after calling the GM. They hired another tinting company to do it. Again, the same thing but worse. They left glue all down the sides of my door panels and theres a ton of dirt on the back window which didn't get cleaned apparently before the tint. And the left back window is missing a good quater inch of tint. After seeing this final job I had, had enough. I talked to a manager who came and looked at my car and got the GM. He came out and kindly said they would refund my money and walked away. I am happy that I don't have to pay $395 for a $80 job (which I will be going to a professional place this time) or go take time out of work and my day but, it seemed that he was trying to just get rid of me. Almost like I was a burden of pickiness. I really am not picky. I hate confrontation, if not for my husband and his brother I would be stuck with horrible messed up tint. I don't think I will go there for any service since the cars are not properly checked after a service is done. I will skip out on my first free oil change and just go pay for it somewhere else. Anyways, this weekend I am going to get my car detailed since they gave me back a filthy, glue covered new car. Sucks I have to pay to get something cleaned that the dealership got dirty. Just avoid this place. Take the time to go to the Machaik Dodge and get your money's worth. Don't waste your time on countless visits.

Kelsey Villa Oct 29, 2015

Our sales guy Chase Mechell was amazing and so was the sales manager. I was referred here by a fellow Jeeper. I have been dealing with Jackie in the service dept. it has been 2.5 months since the process has started on replacing the factory hard top under warranty. I was told I would receive a call from her in a week. A week goes by... 2 weeks go by.. No call back. So I call and ask her what the statues is on Chrysler approving the warranty that she said it would only take a week or less for them to approve it. I was told she would contact Chrysler and call me back a later in the day. A week later I still had heard anything. So, I call back. Being told the same thing that she would call me back the following day. 2 weeks go by and still no call back so I call her again. And I'm told the same thing. This time I make mention that that's what I had been told every time before and was thrown a complete attitude stating she said she will call me back that afternoon. 2 days later I got a call stating she hadn't heard anything. I thanked her for calling me back and her response was "I told you was going to call you back". I explained it was 2 days after but yes you called back. I finally call a manager after a week or so of still hearing nothing. I was told he would call me back... I think can see the trend.. So... Finally I get a phone call on 05/30/2015 from Jackie informing me that she has finally gotten the approval for the top and it was ordered. That it would be in later the following week. Come Friday the following week and guess what? So I called on the last Monday and Jackie threw an attitude again stating that she said it would take 3-7 business days to get the top when she talked to me the last time. I informed her that's not what she had told me. I was told she would check with parts that afternoon and in the morning and call me back....... It's Thursday and I'm still waiting. I highly recommend the salesman Chase.. But will NEVER take the Jeep back to the service dept. I will also be letting all of the Jeeping and Off road community within the greater Houston area to steer clear from the service dept.

Bill Schietzelt Jun 11, 2015

Interesting I must say. First of alI look like the guy around the block. We have a substantial income being IT professionals now. However, it seems that knowledge is to much power and not respected, in most cases. Prior to looking for any car we want. (not need) I do very extensive homework i.e. internet multiple states and cold calls to dealerships (fleet managers and internet sales).calls are recorded. We where looking for a 2013 Chrysler SRT8 because we where tying to get out of a 2010 we are total upside down on (my spouse car not mine) so a 2014 was out of the question from the start because of invoice and retail markups after much research and number crunching. Gas guzzler tax, luxury tax etc. (Let me add here...nothing ticks me off more then someone tell me in so many words, that retail is invoice Daaaaa. I was a car salesman for 15 years and a auto broker for five and I'm ASE ceritified as a service writer) You tell me that at 2014 SRT8 is $70,000.00; after I have told you pretty much what sticker is on these cars.... its a dam Chrysler not a german build sports sedan. Personally I hate number games if I have told you what I am willing to pay. That's it, tell me yeah or neah and it's that easy for me. I don't get excited buy anything. I know the business better then any average sale person will ever know because I have worked in the back offices buying and selling deals. (I prefer volume dealerships any day of the week.) $66,000.00 for a car that invoices at about $56,289.00. But before I go any further... you don't have the car on the lot nor do you have the color we want so we have to wait until you find and get it for us.(strike 1) number two I tell you my car payment can not be more then $900.00 a month you bring back $1300.00 (strike 2)..... the sales consultant was really nice but the inventory was horrible which was (strike 3). Need I add I never tell anyone what we are putting down cash until we have reach a selling price on the car as if we are paying cash for it. As someone who has worked in auto sales extensively people do your home work From 2013 to 2014 the 300 SRT8 lost a average of $8000.00 (resell value) in value if you are keeping it or selling it, know what you re getting into. Personally, I keep my cars for 10 to 20 years because I enjoy them and they are always dependable. Unlike a lot of people I do not rent cars. I feel it defeats the purpose of me paying a note on something I want to drive. Mileage doesn't hurt cars if maintenance is done properly, dealers have made it seem like it the holy grail of lost.... if you want to trade it. I have two car with well over 200000 miles on them and bought them with 100000 on them both. In closing we found our car last night and bought it at another local dealership it was the 2013 SRT8 as I stated in the beginning, maybe not the color desired but a awesome looking beast. As a car buying concierge

C Armani Trosclair,PhD. Mar 23, 2014

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