12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Katy

BEWARE!!!! THERE ARE OTHER OPTIONS NEARBY. The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement with a similar situation. This is a 100% true story! My 84 year old mother brought her 2019 Jeep Cherokee with 2300 miles into this dealership for warranty repair work. Shortly after dropping the vehicle off, she was contacted by the Service Department and informed that the vehicle had minor scratches and body damage on the passenger side. No visual inspection was conducted at the time that the vehicle was dropped off. AutoNation Katy Service representatives are 100% confident that their video surveillance system is state of the art and were able to trace the car throughout the property, they could not show any proof that the damage was on the vehicle upon its arrival. We are 100% confident that this damage was done at this dealership. After a week, my mother was contacted by service and told that the original service issues that she had reported was in fact the result of a collision and that the repairs would cost in excess of $3000.00. While she was confident that she had not run into anything, there pressed the issue and she was left no choice but to file an insurance claim. After two more weeks, we called to check on the status and were informed that the vehicle was not there and had never been there. We contacted the insurance agency to ask for their advice and they suggested taking it to the Service King across the street. When the vehicle arrived as Service King, they contacted us and stated that the issues that were reported to be the result of a collision were in fact a faulty wheel bearing and that they did not feel comfortable proceeding with an insurance claim as the dealer should have repaired under warranty. FCA customer service was contacted and instructed us to take the vehicle to another dealership. We choose Mac Haik Houston as it was nearby. Mac Haik received the vehicle, immediately confirmed that it was a faulty wheel bearing and the vehicle has been repaired but will be returned with the Body Damage that AutoNation created. We went to great lengths to resolve this in a fair and ethical manner. Unfortunately the FCA Customer Service Representative assigned to our account was less than helpful, condescending, and simply rude. The mechanical and electrical issues have been addressed under warranty, however, the body damage remains and FCA Customer Service is not willing to pursue this any further. The issue remains un-resolved and we will now be pursuing the fraudulent insurance claims with our insurance carrier as they have paid out 30 days of rental coverage, 2 tow truck expenses, and have processed a claim based on the false information provided by Autonation Katy. This is clearly a case of a service provider taking advantage of the elderly and a clear case of questionable ethics. This is portion of the final email that was sent to FCA Customer Service after their representative informed me that the case was closed and then hung up on me. BEWARE!!!!!!! THERE ARE OTEHR OPTIONS. ______________________________ SENT TO FCA REPRESENTATIVE – I do not appreciate your hanging up on me just now. The pattern of your not having the ability to get facts straight continues to amaze me. Your condescending and over arrogant attitude is shocking to me as your role in this matter is that of Customer Service. The fact that you have “Informed” me that you will be closing this case and have no continued interest in dealing with the body damage that occurred to this vehicle after it was dropped off with Autonation further amazes me. This dealership has committed a fraudulent act and have obviously taken advantage of a Senior Citizen in order to receive financial gain. The principle of this is utterly shocking. Your inability to see through this is atrocious!

JTWBROOK Mar 18, 2020

I bought a used Jeep Rubicon Recon from AutoNation in Katy. Overall, the experience was very good. The dealership was nice, clean, and modern. I was treated well by everyone I was in contact with. I especially like the Sales Associate, Derrik Randolph. He was very courteous and answered my questions well. I would select him in the top (2) automobile sellers I have dealt with and I am pretty advanced in age. I would rate his service as 5 star. I had a couple of disappointments after the sale. One was a couple of small missing parts that I, and Derrik, overlooked on inspection of the Jeep. Those have been shipped to me and that disappointment has been resolved. The second is the tires. All of the tires were nice and shiny and looked the same. The spare and the (2) front tires appear to be new. However, the (2) rear tires are not the same as the front tires and approximately 50 percent of the tread is gone. The tires on the rear are the same brand but not the same tire. Neither I, nor I assume, Derrik, noticed the difference at the time. I will admit to being at fault for not getting down and inspecting each tire individually. Since the tires were on the rear, I assume I looked at the front tires and assumed all were the same. As I stated, all were shiny and looked good at a glance. Had I noticed the difference at the time, I would have asked the dealer to match the rear tires with the front. However, the difference wasn't noticed for a couple of days. I haven't been back to the dealer due to my living in north Texas and the dealership being in south Texas which is quite a drive. I have not given a 5 star rating to this dealership due to the tire issue. I don't believe the tires should be different front to rear on the vehicle. However, I do give the Sales Associate, Derrik Randolph, a 5 Star rating and believe he is honest and dependable. I would recommend this dealership to a friend but with the clear understanding that they thoroughly go over each and every part of the vehicle.

North Texas Golfer Jan 31, 2020

Well I am here to tell you that Good Customer service is still alive and well at Autonation Dodge Jeep in Katy,Texas! There was no pressure, no gimmics... They walk it like they talk it! Honest, open, informative, friendly, knowledgeable and courteous! I got exactly what I wanted, the same day, and a deal much better than expected! Everyone was very helpful and respectful. I didn't have to wait to get a car! The sales person Kimbrough was exceptional! He never mislead me nor did he tell me anything which was not true! He treated me like family, as did the sales manager and the financial services manager ! I thought customer service was long gone these days... But its still going strong at Autonation in Katy Texas! I will buy my next car from them... Why would I go any place else... They tell you the truth, Well I am here to tell you that Good Customer service is still alive and well at Autonation Dodge Jeep in Katy,Texas! There was no pressure, no gimmics... They walk it like they take it! Honest, open, informative, friendly, knowledgeable and courteous! I got exactly what I wanted, the same day, and a deal much better than expected! Everyone was very helpful and respectful. I didn't have to wait to get a car! The sales person Kimbrough was exceptional! He never mislead me nor did he tell me anything which was not true! He treated me like family, as did the sales manager and the financial services manager ! I thought customer service was long gone these days... But its still going strong at Autonation, Dodge, Jeep in Katy Texas! I will by my next car from them... Why would I go any place else... That's family. They are honest, and they have great customer service. You can't beat the autos that are priced reasonably well! As a retired salesman, I really dreaded buying a used car... But at Autonation, it was a great experience! Thank you Kimbrough! And to all the staff which made it a breeze, to buy a great auto, at a low price and with no hassles!! Bob D.

Bob D. Jul 14, 2017

Jan 6 2017 update: After reporting my concern to Maggie (scroll down below) she quickly escalated and corrected the problem. I previously thought the business rejected my trade in as a whole but I quickly learned that it was not the business' position and instead was only that of one person. I personally spoked to Keith Kappmeyer and Maggie Eagle who both apologized for the problem, and they bought my trade in as expected. Their quick resolution to the problem demonstrated their ability to recognize issues within their organization and honor their committment. Because of this, my perception of the business has changed and I would be delighted to business with them again. I highly recommend anyone looking to purchase a vehicle at this location to ask for Maggie Eagle. She was pleasant, knowledgeable, honest, kind, and not pushy. My review of Maggie is that she looks to help her customers which is the most important part of doing business. Thank you AutoNation! ------------------------------------------------------------------------- December 30, 2016 I was looking to buy a Jeep Wrangler, and AutoNation on Katy Freeway in Katy was one of the dealers I visited. Their price for a new car was not the best, but I had a trade in which they valued higher than almost everyone else. I asked Maggie Eagle "If I don't buy from you would you still buy my trade in?" and she yes. So one day later after I went elsewhere (Helfman CDJR on Katy Freeway in Houston) to buy my Jeep, I went back to AutoNation in Katy to sell my trade in, and Maggie directed me to Omar Aceves, who looked at my vehicle one day after Maggie already gave me an appraisal, and refused to buy my trade in and said 'sometimes we value your trade in higher to win your business, but since you are not buying from us, from a business perspective it doesn't make sense to buy back your trade in'. In other words this is a direct contradiction to what Maggie told me. Needless to say I was highly disappointed with his rejection. And I am glad I did not buy from a dealership. As I mentioned I went elsewhere and purchased the vehicle I wanted.

Keith Cole Jan 2, 2017

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Katy

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